Cisco 7945 Series User manual

Contents
Introducon 3
GengStarted 3
Reporngproblems 3
HowtoUseYourVoIPPhone 4
CallerID 4
Accessyourvoicemail 4
Howtomakeacall 4
Redialthelastcall 5
Redialfromcallhistory 5
Calltheuniversityoperator 5
Makeanon-campuscall 6
Makeano-campuscall 6
Makeatoll-freecall 6
Makealongdistancecall 6
Putacallonhold 7
Makeasecondcall 7
Acceptasecondcall 7
Transferacall 8
AnsweryourVoIPphonewithyourcellphone 8
Sendacalltoyourcellphone 9
Makeaconferencecall 9
Removeapartyfromaconferencecall 10
Turnoncallforwarding 10
Turnocallforwarding 10
Viewalistofmissedcalls,receivedcalls,orplacedcalls 11
Dialaphonenumberinthelist... 11
Editanddialaphonenumberinthelist... 11
Deleteaphonenumberfromthelist... 12
Clearallphonenumbersfromthelist... 12

Speeddialaphonenumberusingabbreviateddialing 13
Logintoyourpersonaldirectory 13
Logoutofyourpersonaldirectory 14
Searchyourpersonaladdressbook 14
Dialanumberusingyourpersonaladdressbook 15
Searchthecorporatedirectory 16
HowtoCustomizeYourVoIPPhone 17
CallVolume 17
RingerVolume 17
RingTone 17
BackgroundImages 18
EnableWidebandHeadset 18
DisableWidebandHeadset 19
Brightness 19
CiscoUniedCMUserOponsWebsite 20
Logintothewebsite 20
ChangeyourVoIPPIN 20
Conguremobilitysengswithyourcellphonenumber 20
Addaspeeddialphonenumber 22
Removeaspeeddialphonenumber 22
Addapersonaladdressbookentry 23
Removeapersonaladdressbookentry 23
Viewallentriesinyourpersonaladdressbook 24
Searchyourpersonaladdressbook 24
Searchthedirectory 25

3
Introduction
ThisguideexplainshowtouseyourVoIPtelephoneatIllinoisStateUniversity.Voiceover
InternetProtocol(VoIP)isacommunicaonstechnologythatallowstelephonecallsto
beplacedusingabroadbandnetworkinsteadofaregular,analogphoneline.Ifyouhave
anyquesonsaboutyourVoIPphonebeyondthescopeofthisdocument,pleaseconsult
thewebsiteforTelecommunicaonsandNetworkingathp://www.telecom.ilstu.eduor
contacttheuniversityoperatorsforassistance.
Getting Started
Yourdepartment’slocaltechnicalsupportstawillinstallyourVoIPphoneforyou.
FourmodelsofdesktopVoIPphonesareavailableforuseoncampus.
CiscoIPPhone7911–AbasicVoIPphonewithasmallscreen•
CiscoIPPhone7945–StandardoceVoIPphoneoncampus•
CiscoIPPhone7965–ThisVoIPphonehastwoprogrammablebuonsandcan •
 accepttwoaddionalsidecars,eachwith14addionalbuons
CiscoIPPhone7975–Sameas7965,exceptitalsohasatouchscreen•
Thisguidecoverssetupandusageofthe7945,7965,and7975models.Somefeatures
andoponsdescribedinthisguidemaynotbeavailableonthe7911model.
Thisguidedoesnotincludeinstruconsforsengupprogrammablebuonsonthe
7965and7975models.Forassistancewithprogrammablebuonsonthe7965and
7975models,contactTelecommunicaons&Networking.
Reporting problems
ReportproblemswithyourVoIPphonetoyourdepartment’slocaltechnicalsupport
sta.Ifyoudonotknowwhotocontact,youcanndoutwhoprovidesyour
departmentwithtechnicalsupportbycontacngtheUniversityComputerHelpDeskat
309-438-HELP(4357).YourtechnicalsupportstawillworkwithTelecommunicaons&
Networkingtoresolvetheissue.

4
How to Use Your VoIP Phone
YourVoIPphoneworksmuchlikearegularphone.
Caller ID
Whenyoureceiveacallfromacampusphone,thecaller’sve-digitphonenumberis
displayedalongwiththeassociatednameordepartment.
Whenyoureceiveacallfromano-campusorcellularphone,thecaller’sten-digit
phonenumberisdisplayed.
Whenyouplaceacalltoano-campusphonenumber,therecipient’scallerID(if
available)willdisplayeither309-438-4300or309-438-4444.Thesenumbersdonot
correspondtoanycampusphone.Anycallertryingtodialthemwillreceivearecording
indicangtheyarenotinservice.
Access your voice mail
YoucanaccessthecampusvoicemailsystemusingyourVoIPphone.Standarddigital
phonesandVoIPphonesaccessthesamevoicemailsystem.Toaccessyourvoicemail,
dothefollowing:
Pressthe1. Voice Mail buon.
Followtheaudibleinstruconstoaccessyourvoicemail.2.
How to make a call
Thereareseveralwaystomakeaphonecallwith
yourVoIPphone.Tomakeacall,dothefollowing:
Pickupthehandset,andenteraphone•
 number.
Pressthe• New Callbuon,andentera
 phonenumber.
Pressthe• Speaker buon,andentera
 phonenumber.
Tip: Asyouenteraphone
number,yourphonesuggests
numbersbasedonyourcall
history.
Tip: Ifyoumakeamistake
whileenteringaphone
number,pressthe<< buon
tobackspace.

5
Enteraphonenumber.Pickupthehandsettobegindialing.•
Enteraphonenumber.Pressthe• Dial buontobegindialing.
Enteraphonenumber.Pressthe• Speaker buontobegindialing.
Redial the last call
Toredialthelastphonenumberenteredonyourphone,dothefollowing:
Pressthe1. Redialbuontocallthelastphonenumberdialed.
Dialingbeginsimmediately.2.
Redial from call history
Toredialaphonenumberfoundinyourcallhistory,dothefollowing:
Pressupordownonthearrowpadtoaccessyourcallhistory.1.
Usethearrowpadtohighlightthephonenumberyouwanttoredial.2.
Dooneofthefollowing:3.
Pickupthehandsettobegindialing.•
Pressthe• Dialbuontobegindialing.
Pressthe• Speaker buontobegindialing.
Call the university operator
Theuniversityoperatorcanprovideyouwithon-campusphonenumbers.Tocallthe
universityoperator,dothefollowing:
Pickupthehandset.1.
Dooneofthefollowing:2.
Fromoncampus,dial• 0toreachtheoperator.ForTTYservice,dial
8-2941.
Fromocampus,dial• 309-438-2111toreachtheoperator.
Whenyouaredone,hangup.3.

6
Make an on-campus call
Tomakeanon-campuscall,dothefollowing:
Pickupthehandset.1.
Dooneofthefollowing:2.
Tocallanocephonenumber,dial• 8followedbythefour-digitphone
number.
Tocallaresidencehallphonenumber,dial• 6 followedbythefour-digit
phonenumber.
Whenyouaredone,hangup.3.
Make an off-campus call
Tomakeano-campuscall,dothefollowing:
Pickupthehandset.1.
Dial2. 9 followedbytheseven-digitphonenumber.
Whenyouaredone,hangup.3.
Make a toll-free call
Youcancall800,877,and888phonenumberstollfree.Tomakeatoll-freecall,dothe
following:
Pickupthehandset.1.
Dial2. 9+1+theten-digittollfreephonenumber.
Whenyouaredone,hangup.3.
Make a long distance call
Longdistancecallsrequirealongdistancecallingcode.Tomakealongdistancecall,do
thefollowing:
Pickupthehandset.1.
Dial2. 9+ 1+theten-digitphonenumber.

7
Whenyouhearthelongdistancetone,enteryoursix-digitlongdistancecalling 3.
 code.
Whenyouaredone,hangup.4.
Put a call on hold
Toplaceacallonhold,dothefollowing:
Whileyouareonacall,pressthe1. Holdbuon.
Totakeacallohold,pressthe2. Resumebuon.
Make a second call
Whileyouhaveacallonhold,youcanmakeasecondcallwithouthangingup.Tomakea
secondcall,dothefollowing:
Whileyouareonacall,pressthe1. Holdbuon.Thisplacestherstcallonhold.
Pressthe2. New Callbuon.
Enterthephonenumberforthesecondcall.3.
Toswitchbacktotherstcall,pressuponthearrowpadtoselecttherstcall.4.
Pressthe5. Resume buon.Thisplacesthesecondcallonhold.
Toendanacvecall,pressthe6. End Call buon.Ifacallisonhold,youmust 
 resumeitbeforeyoucanendit.
Accept a second call
Whileyouareonacall,youcananswerasecondcall.Ifyoudon’tanswerthesecond
call,itissenttoyourvoicemail.Toacceptasecondcall,dothefollowing:
Ifyouareonacallwhenreceiveasecondcall,youwillhearabeepandthe 1.
 secondcaller’sphonenumberwillappearonyourphonedisplay.
Toacceptthesecondcall,pressthe2. Answerbuon.Thisplacestherstcallon 
 hold.
Toswitchbacktotherstcall,pressuponthearrowpadtoselecttherstcall.3.
Pressthe4. Resume buon.Thisplacesthesecondcallonhold.
Toendanacvecall,pressthe5. End Call buon.Ifacallisonhold,youmust 

8
 resumeitbeforeyoucanendit.
Transfer a call
Totransferacalltoanotherphonenumber,do
thefollowing:
Whenyouwanttotransferacalltothird1.
 party,presstheTransfer buon.This
 placesthecallonhold.
Enterthethirdparty’sphonenumber.2.
Totransferthecall,pressthe3. Transfer
 buon.
Aertransferringthecall,hangup.4.
Answer your VoIP phone with your cell phone
YoucanansweryourVoIPphonewithyourcellphoneusingyourVoIPphone’smobility
feature.
TouseyourVoIPphone’smobilityfeature,youmustcongureyourmobilitysengs
throughtheCiscoUniedCMUserOponswebsite.Refertosecon,Congure mobility
sengs with your cell phone number.
ToansweryourVoIPphonewithyourcellphone,dothefollowing:
WhenacallisplacedtoyourVoIPphone,yourVoIPphonewillringrst.Aera 1.
 moment,yourcellphonewillbeginringingtoo.
Yourcellphonewilldisplay309-438-4300or309-438-4444ratherthan2.
 yourcaller’sactualphonenumber.Thisindicatesthatthecalliscomingfrom 
 IllinoisStateUniversity(i.e.fromyourVoIPphone),eveniftheoriginalcalleris 
 callingfromanon-universityphonenumber.
Whenyouanswerthecallusingyourcellphone,yourVoIPphonewillstop 3.
 ringing.
Whenyouaredone,hangupyourcellphone.Thepersonontheotherendof4.
 thecallmayheartheUniversity’sholdmusicforamomentbeforeyourVoIP 
 phoneendsthecall.
Tip: Itisgoodpracceto
announceacallbefore
transferringit.Waitunlthe
thirdpartyhasanswered.
Thenexplainwhoyouwillbe
transferringandthenatureof
thecall.Whenyouareready
totransferthecall,pressthe
Transferbuon.

9
Send a call to your cell phone
Whileyouareonacall,youcansendthecallto
yourcellphoneusingyourVoIPphone’smobility
feature.
TouseyourVoIPphone’smobilityfeature,you
mustcongureyourmobilitysengsthroughthe
CiscoUniedCMUserOponswebsite.Referto
secon,Congure mobility sengs with your cell
phone number.
Tosendacalltoyourcellphone,dothefollowing:
Whileyouareonacallandyouwanttosendthecalltoyourcellphone,press 1.
 themorebuon,andthenpresstheMobilitybuon.
With2. Send call to Mobile Phonehighlighted,presstheSelectbuon.
Whenyourcellphonerings,answerthecall.Yourcellphonewilldisplay  3.
 309-438-4300or309-438-4444.ThisindicatesthatthecalliscomingfromIllinois
 StateUniversity(i.e.fromyourVoIPphone).
Whenyouaredone,hangupyourcellphone.Thepersonontheotherendof4.
 thecallmayheartheUniversity’sholdmusicforamomentbeforeyourVoIP 
 phoneendsthecall.
Make a conference call
Youcanmakeaconferencecallwithuptoeightpeople(includingyou).Tomakea
conferencecall,dothefollowing:
Calltherstpersonyouwanttoinvitetotheconferencecall.1.
Pressthe2. morebuon.
Pressthe3. Confrnbuon.Thisstartstheconferencecall.
Enteranewphonenumbertoinvite.4.
Pressthe5. Confrn buon.Thisaddsthepersontotheconferencecall.
Repeatsteps2through5toaddaddionalpeopletotheconferencecall.6.
Ifyouiniateaconferencecallusinglongdistanceservices,youneedtobethe 7.
Tip: Ifyouhavenot
conguredyourVoIPphone’s
mobilitysengs,youcan
transferacalltoyourcell
phonebyfollowingthe
instruconsinthesecon,
Transfer a call.