Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
SPA525G and SPA525G2 SPCP IP Phones
USER GUIDE

Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide 1
Contents
Chapter 1: Getting Started 4
Overview 4
Caring for Your Phone 6
Understanding Your Phone Lines and Buttons 7
Phone Components 7
Softkey Buttons 9
Using the Keypad and Buttons with Menus 13
Using Keypad Shortcuts 13
Using the Navigation Button 13
Entering Numbers and Text in Fields 14
Using Phone Hardware and Accessories 15
Using the Speakerphone 15
Using Wired and Wireless Headsets 15
Switching Between the Handset, Headset, and Speakerphone 19
Using the Cisco Attendant Console 19
Changing the Cisco SPA500DS Attendant Console Display 20
Chapter 2: Installing Your Phone 21
Before You Begin 21
Connecting the Handset 22
(Optional) Attaching the Desk Stand 24
(Optional) Mounting the Phone to the Wall 24
Connecting Your Phone Power 25
Connecting Your Phone to the Network 25
Connecting Your Phone to the Wired Network 25
Connecting Your Phone to the Wireless Network 26
Setting the Phone Wireless Connection 28
Verifying Phone Startup 33
Updating Your Phone Firmware 33

Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide 2
Contents
Chapter 3: Using Basic Phone Functions 35
Placing or Answering a Call 36
Adjusting Call Volume and Muting 36
Using Mute 37
Putting a Call on Hold 37
Resuming a Call 37
Ending a Call 37
Transferring Calls 38
Managing Call Waiting 38
Recording a Live Call 39
Viewing and Returning Calls 39
Forwarding Calls 40
Setting Do Not Disturb 40
Configuring Call Waiting 41
Picking Up a Call 42
Placing a Three-Way Conference Call 42
Using the Phone Directories 43
Using Your Personal Address Book 43
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 45
Using the Corporate Directory 46
Using the Call History Lists 46
Viewing the Call History Lists 46
Deleting a Call History List 47
Calling from the Call History Lists 47
Deleting an Entry from the Call History Lists 47
Saving a Call History List Number to Your Directory 48
Accessing Voicemail 48
Chapter 4: Using Advanced Phone Functions 49
Using Your Bluetooth-Enabled Mobile Phone 49

Cisco Small Business SPA525G and SPA525G2 SPCP IP Phone User Guide 3
Contents
Enabling Bluetooth 50
Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone 50
Verifying that the Cisco SPA525G2 is Paired 52
Importing Your Mobile Phone Address Book into the Cisco SPA525G2 53
Making a Mobile Phone Call through the Cisco SPA525G2 54
Receiving Mobile Phone Calls by using the Cisco SPA525G2 55
Switching Audio from Your Cisco SPA525G2 to Your Mobile Phone 55
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA525G2 55
Charging Your Mobile Phone Using Your Cisco SPA525G2 56
Playing MP3 Files on Your Phone 57
Creating the Playlist 57
Playing Songs 58
Customizing Your IP Phone Screen 59
Changing the Screen Contrast 59
Setting the Screen Backlight Timer 59
Configuring the Phone Screen Saver 60
Changing the Phone Wallpaper 61
Restarting Your Phone 61
Viewing Phone, Network, and Call Information 62
Viewing Product Information 62
Viewing Network Information 62
Viewing Peripheral Status 63
Viewing the Wireless Connection Status 63
Advanced Menus for Technical Support Personnel 64
Appendix A: Where to Go From Here 65
Power Adapter Statement 67
FCC and IC Statement 67
Federal Communication Commission Interference Statement 67
IMPORTANT NOTE 68
Industry Canada Statement 68

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Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 4
Getting Started
This chapter provides an overview of your Cisco Attendant Console IP phone.
contains the following sections:
•Overview, page 4
•Understanding Your Phone Lines and Buttons, page 7
•Using the Keypad and Buttons with Menus, page 13
•Entering Numbers and Text in Fields, page 14
•Using Phone Hardware and Accessories, page 15
•Using the Cisco Attendant Console, page 19
Overview
The Cisco Attendant Console IP phone is a full-featured VoIP (Voice over Internet
Protocol) phone that provide voice communication over an IP network. It provides
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling, and accessing voice mail. Calls can be made or received
with a handset, headset or speaker.
The Cisco Attendant Console features vary, depending on the type of call control
system that you are using and the limitations set by the phone system
administrator. This document describes using the Cisco SPA525G and SPA525G2
with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco
Unified Communications 500 Series, with no limitations.
If you are using the Cisco Attendant Console IP phone with a BroadSoft or an
Asterisk system, see the
Cisco Small Business SPA525G and SPA525G2 SIP IP
Phone User Guide
.

Getting Started
Overview
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 5
1
Setup of the phone network is typically performed by using Cisco Configuration
Assistant (CCA) software. This software is available on Cisco.com.
The phone can be powered by connecting your phone to an Ethernet switch that
provides Power over Ethernet (PoE) or you can use an optional Cisco PA100 power
adapter.
A phone is connected to the network through an Ethernet connection or the built-in
Wireless-G radio. If you are using the Wireless-G connection, a Cisco PA100
power adapter is required. The phone provides an additional Ethernet port that
allows a computer to be connected to the network through the phone. (We
recommend that if a PC is connected to the network through the phone, that the
phone be connected to the network only by using the wired Ethernet connection).
The Cisco Attendant Console has a 320 x 240 color, 3.2" inch screen and can
manage up to five telephone extensions. They also provide the following hardware
features:
•Two Ethernet 10/100 Mbps ports
•802.3af Power over Ethernet support
•USB 2.0 host port
•AUX port (to attach a Cisco Attendant Console)
•Bluetooth capability for headset support
•Bluetooth capability for mobile phone pairing (Cisco SPA525G2 only)
•2.5mm stereo earphone jack

Getting Started
Overview
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 6
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•Wireless-G client support
•Kensington security slot
The functionality of the phones can be modified by your phone system
administrator. Not all of the functional features described in this document are
available or they might function slightly differently on your phone. This document
describes the features as they function in factory default mode.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 7
1
Understanding Your Phone Lines and Buttons
Figure 1 identifies the parts of your phone.
Phone Components
Figure 1 Cisco SPA525G and Cisco SPA525G2 Phone Components
Table 1 IP Phone Components
#Phone Feature Description
1 Handset Pick up to answer or place calls.
2 Speaker Speaker for phone.
3 Message Waiting
Indicator
When lit:
•Red—You have a new voice mail message.
•Flashing Red—You have an incoming call.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 8
1
4 IP phone screen Your phone might vary, but typically it displays:
•Date and time
•Phone station name
•Line extensions
•Softkey options
•Startup logo, screen saver, background
photo, and photo album
5 Line keys Phone line status:
•Green (steady): Line is in use.
•Green (blinking): There is an incoming call.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be
used).
•Flashing Orange: The phone is not
connected to the network.
These keys can also be programmed by your
system administrator to perform differently than
described here or to add functions such as speed
dial, call pickup, or monitor an extension.
6 Softkey buttons Press a softkey to perform the action on the label
on the IP phone screen above the softkey.
7 Navigation button Press the arrows to scroll items on the IP phone
screen.
8 Center Select button Press to select the option or menu that is
highlighted on the screen.
9 Messages button Press to access voice mail. (Must be set up by
your phone administrator.)
10 Hold button Press to place a call either on hold or to resume.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA525G and SPA525G2 SPCP IP Phones User Guide 9
1
Softkey Buttons
The four softkey buttons have different functions depending on the menu
configuration and function selected. The following table shows the softkey buttons
that are typical (in alphabetical order).
11 Setup button Press to access a menu to configure features and
preferences (such as your directory, status, and speed
dials), access your call history, set up functions (such as
call forwarding), and provide phone status information.
12 Mute button Press to mute or unmute the phone. When the
phone is muted, the button glows red. A flashing
red mute button indicates that the phone has no
network connectivity.
13 Volume button Press +to increase the volume and press -to
lower the volume of the handset, headset,
speaker (when the handset is off hook), or ringer
(when the handset is on hook).
14 Speaker button Press to turn the speaker on or off. When the
speaker is on, the button glows green.
15 Headset button Press to turn the headset on or off. When the
headset is on, the button glows green.
16 Keypad Press keypad keys to dial phone numbers, enter
letters, or choose menu items.
Tabl e 2 S of tkey B ut to ns
Button Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, MP3 files).
Back Returns you to the previous screen.
BXfer Performs a blind call transfer.
Table 1 IP Phone Components
#Phone Feature Description