Cisco 6800 Series User manual

C O NTENTS
Your Phone 1
CHAPTER 1
The Cisco IP Phone 6800 Series Multiplatform Phones 1
New and Changed Features 2
New and Changed for Firmware Release 11.2(3) 2
New and Changed for Firmware Release 11.2(2) 3
New and Changed for Firmware Release 11.2(1) 3
New and Changed for Firmware Release 11.1(2) 4
New and Changed for Firmware Release 11.1(1) 5
Phone Setup 5
Adjust the Handset Rest 5
Connect to the Network 6
Set a Password on Initial Phone Boot Up 6
Sign into Your Extension from Another Phone (Extension Mobility) 6
Sign out of Your Extension from Another Phone 7
Sign in to a Phone as a Guest 7
Sign Out of a Phone as a Guest 7
Set the Profile Rule on the Phone 8
Coworker Line Status 8
Activate or Deactivate Monitoring of the BLF List 9
Configure Monitoring of an Individual Line 10
Remove the Feature Configured on a Line Key 11
Phone Web Page 12
Speed-Dial Numbers 12
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware 13
Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware 15
Navigation 16
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CiscoIPPhone6800SeriesMultiplatformPhonesUserGuide

Softkey, Line, and Feature Buttons 16
Phone Screen Features 17
Clean the Phone Screen 18
Differences Between Phone Calls and Lines 18
Energy Savings 18
Additional Help and Information 19
Accessibility Features 19
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features 19
Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features 21
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
23
Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features 25
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features 28
Cisco IP Phone 6841 and 6851 Mobility-Impaired Accessibility Features 29
Third-Party Accessibility Applications 31
Troubleshooting 31
Find Information About Your Phone 31
View the Customization State on the Phone 32
View the Network Status 32
View the Phone Status 33
View the Status Messages on the Phone 33
View the Line Status 34
View 802.1X Transaction Status 34
View the Reboot History 34
Report All Phone Issues 34
Factory Reset the Phone from Phone Web Page 35
Identify Phone Issues with a URL in the Phone Web Page 35
Lost Phone Connectivity 36
Cisco One-Year Limited Hardware Warranty Terms 36
Calls 37
CHAPTER 2
Make Calls 37
Make a Call 37
Make a Call with the Speakerphone 38
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Make a Call with a Headset 38
Redial a Number 38
Make an Emergency Call 38
Speed Dial 39
Assign a Speed-Dial Code from the Phone Screen 39
Make a Call with a Speed-Dial Code 40
Configure a Speed Dial on a Line Key 40
Remove a Speed Dial from a Line Key 40
Use the Line in Focus for Speed-Dial Calls 41
Use the Line in Focus to Check Speed-Dial Calls 41
Dial an International Number 41
Secure Calls 42
Answer Calls 42
Answer a Call 42
Answer Call Waiting 42
Decline a Call 42
Silence an Incoming Call 42
Turn On Do Not Disturb 43
Turn On or Turn OffDND Using a Star Code 43
Answer a Coworker's Phone (Call Pickup) 44
Answer a Call Within Your Group (Pickup) 44
Mute Your Call 44
Hold Calls 44
Put a Call on Hold 44
Answer a Call Left on Hold for Too Long 45
Swap Between Active and Held Calls 45
Call Park 45
Place a Call on Hold with Call Park 46
Retrieve a Call on Hold with Call Park 46
Forward Calls 46
Forward a Call in Specific Situations with the Phone Web Page 47
Transfer Calls 48
Transfer a Call to Another Person 48
Consult Before You Complete a Transfer 48
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Conference Calls and Meetings 49
Add Another Person to a Call 49
Conference with aStar Code 49
Page a Group of Phones (Multicast Paging) 50
Multiple Lines 50
Answer the Oldest Call First 50
View All Calls on Your Phone 50
Shared Lines 50
Add Yourself to a Call on a Shared Line 51
Record a Call 51
Call Center Features 52
Sign In as a Call Center Agent 52
Sign Out as a Call Center Agent 52
Change Your Status as a Call Center Agent 52
Accept a Call Center Call 53
Hold an Agent Call 53
Set a Disposition Code While on a Call Center Call 53
Trace a Call 54
Escalate a Call to a Supervisor 54
Contacts 55
CHAPTER 3
Search for a Contact in Multiple Directories 55
Corporate Directory 56
Dial a Contact in the Corporate Directory 56
Broadsoft Directory 57
Search for a Contact in Your BroadSoft Directory 57
LDAP Directory 57
Search for a Contact in Your LDAP Directory 57
Instant Message and Presence Contacts 58
Presence 58
Make a Call to an IM and Presence Contact 58
Change Your Presence State 59
Personal Address Book 59
Add a New Contact to Your Personal Address Book 59
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Add a New Contact to Your Personal Address Book with Phone Web Page 60
Search for a Contact in Your Personal Address Book 60
Call a Contact in Your Personal Address Book 60
Edit a Contact in Your Personal Address Book 61
Remove a Contact from Your Personal Address Book 61
Reverse Name Lookup for Incoming and Outgoing Calls 61
Recent Calls 63
CHAPTER 4
Recent Calls List 63
View Your Recent Calls 63
View Calls Logs from BroadWorks XSI Server 64
Return a Recent Call 64
Clear the Recent Calls List 65
Create a Contact from a Recents Record 65
Delete a Call Record 66
Delete All Call Records 66
Voicemail 67
CHAPTER 5
Your Voicemail Account 67
Set up Voicemail on Your Phone 67
Check for New Voice Messages 68
Access Voicemail 68
Access Audio Voicemail 68
Settings 69
CHAPTER 6
Settings Overview 69
User Preferences Menu 69
Call Preferences 69
Forward Calls in Specific Situations from Your Phone 69
Set up Voicemail on Your Phone 70
Block Caller ID 70
Block an Anonymous Call 71
Turn on Do Not Disturb for a Specific Line 71
Control the Call Waiting Tone 72
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Secure a Call 72
Set Up an Auto Answer Page 72
Enable the Missed Call Shortcut 73
Add Multiple Locations for a BroadWorks XSI User 73
Audio Preferences 73
Specify an Audio Device for a Call 74
Change the Ringtone 74
Screen Preferences 74
Change the Screen Saver 74
Set the Backlight Timer 75
Adjust the Phone Screen Contrast 76
Set the Phone Wallpaper 76
Attendant Console Preferences 76
Change the Display Mode 76
Device Administration Settings 77
Change the Time Format 77
Change the Date Format 77
Set Language 77
Set up Power Save 78
Set Password 78
Set up the Profile Account 79
Phone Web Page Preferences 79
Assign a Ring Tone with the Phone Web Page 79
Turn on DND from the Phone Web Page 80
Configure the Screen Saver with the Phone Web Page 80
Adjust the Backlight Timer from Phone Web Page 81
Add a Logo as a Phone Background 81
Restart Your Phone 82
Accessories 83
CHAPTER 7
Supported Accessories 83
Headsets 83
Standard Headsets 84
Connect a Standard Headset 84
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E-Hookswitch Headset 84
Cisco 6800 Series Key Expansion Module Setup Overview 84
Key Expansion Module Buttons and Hardware 85
Find Information about the Key Expansion Module of Your Phone 85
Adjust the Contrast of the Key Expansion Module 86
Change the Display Mode of the Key Expansion Module from the Phone 87
Product Safety and Security 89
CHAPTER 8
Safety and Performance Information 89
Power Outage 89
External Devices 89
Ways to Provide Power to Your Phone 90
Phone Behavior During Times of Network Congestion 90
UL Warning 90
Compliance Statements 90
Compliance Statements for the European Union 90
CE Marking 90
Compliance Statements for Canada 91
Compliance Statements for New Zealand 91
Permit to Connect (PTC) General Warning 91
Compliance Information for Japan 91
FCC Compliance Statements 91
FCC Part 15.19 Statement 92
FCC Part 15.21 Statement 92
FCC RF Radiation Exposure Statement 92
FCC Receivers and Class B Digital Statement 92
Cisco Product Security Overview 92
Important Online Information 93
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CHAPTER 1
Your Phone
•The Cisco IP Phone 6800 Series Multiplatform Phones, on page 1
•New and Changed Features, on page 2
•Phone Setup, on page 5
•Sign into Your Extension from Another Phone (Extension Mobility), on page 6
•Sign in to a Phone as a Guest, on page 7
•Set the Profile Rule on the Phone, on page 8
•Coworker Line Status, on page 8
•Phone Web Page, on page 12
•Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware, on page 13
•Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware, on page 15
•Energy Savings, on page 18
•Additional Help and Information, on page 19
The Cisco IP Phone 6800 Series Multiplatform Phones
The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications.
In the following figure, the Cisco IP Phone 6821 Multiplatform Phones is on the left. The Cisco IP Phone
6841 and 6851 Multiplatform Phones look the same, and is on the right.
Figure 1: Cisco IP Phone 6800 Series Multiplatform Phones
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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Table 1: Cisco IP Phone 6800 Series Multiplatform Phones Major Features
685168416821Features
Grayscale, with backlightGrayscale, with backlightGrayscale, with backlightScreen
442Lines
994
(See note below)
Fixed feature keys
SupportedNot supportedSupportedPower over Ethernet
(PoE)
SupportedNot supportedNot supportedElectronic Hookswitch
Headset support
The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.
Note
Your phone must be connected to a network and configured to connect to acall control system. The phones
support many functions and features, depending on the call control system. Your phone might not have all
functions available, based on the way your administrator has set it up.
When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in
use, your phone won't display any additional features.
Related Topics
Find Information About Your Phone, on page 31
New and Changed Features
New and Changed for Firmware Release 11.2(3)
New or Changed SectionsRevisions
Coworker Line Status, on page 8
Added a new topic replacing the Monitor Coworker's
Line topic.
Activate or Deactivate Monitoring of the BLF List,
on page 9
Added a new task on how to hide or show the BLF
list.
Configure Monitoring of an Individual Line, on page
10
Added a new task on how to monitor an individual
line.
Remove the Feature Configured on a Line Key, on
page 11
Added a new task on how to remove the configured
feature from a line key.
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Your Phone
New and Changed Features