Cisco 6800 Series User manual

C O NTENTS
Your Phone 1
CHAPTER 1
The Cisco IP Phone 6800 Series Multiplatform Phones 1
New and Changed Features 2
New and Changed for Firmware Release 11.2(3) 2
New and Changed for Firmware Release 11.2(2) 3
New and Changed for Firmware Release 11.2(1) 3
New and Changed for Firmware Release 11.1(2) 4
New and Changed for Firmware Release 11.1(1) 5
Phone Setup 5
Adjust the Handset Rest 5
Connect to the Network 6
Set a Password on Initial Phone Boot Up 6
Sign into Your Extension from Another Phone (Extension Mobility) 6
Sign out of Your Extension from Another Phone 7
Sign in to a Phone as a Guest 7
Sign Out of a Phone as a Guest 7
Set the Profile Rule on the Phone 8
Coworker Line Status 8
Activate or Deactivate Monitoring of the BLF List 9
Configure Monitoring of an Individual Line 10
Remove the Feature Configured on a Line Key 11
Phone Web Page 12
Speed-Dial Numbers 12
Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware 13
Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware 15
Navigation 16
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CiscoIPPhone6800SeriesMultiplatformPhonesUserGuide

Softkey, Line, and Feature Buttons 16
Phone Screen Features 17
Clean the Phone Screen 18
Differences Between Phone Calls and Lines 18
Energy Savings 18
Additional Help and Information 19
Accessibility Features 19
Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features 19
Cisco IP Phone 6841 and 6851 Hearing-Impaired Accessibility Features 21
Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features
23
Cisco IP Phone 6841 and 6851 Vision-Impaired and Blind Accessibility Features 25
Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features 28
Cisco IP Phone 6841 and 6851 Mobility-Impaired Accessibility Features 29
Third-Party Accessibility Applications 31
Troubleshooting 31
Find Information About Your Phone 31
View the Customization State on the Phone 32
View the Network Status 32
View the Phone Status 33
View the Status Messages on the Phone 33
View the Line Status 34
View 802.1X Transaction Status 34
View the Reboot History 34
Report All Phone Issues 34
Factory Reset the Phone from Phone Web Page 35
Identify Phone Issues with a URL in the Phone Web Page 35
Lost Phone Connectivity 36
Cisco One-Year Limited Hardware Warranty Terms 36
Calls 37
CHAPTER 2
Make Calls 37
Make a Call 37
Make a Call with the Speakerphone 38
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Make a Call with a Headset 38
Redial a Number 38
Make an Emergency Call 38
Speed Dial 39
Assign a Speed-Dial Code from the Phone Screen 39
Make a Call with a Speed-Dial Code 40
Configure a Speed Dial on a Line Key 40
Remove a Speed Dial from a Line Key 40
Use the Line in Focus for Speed-Dial Calls 41
Use the Line in Focus to Check Speed-Dial Calls 41
Dial an International Number 41
Secure Calls 42
Answer Calls 42
Answer a Call 42
Answer Call Waiting 42
Decline a Call 42
Silence an Incoming Call 42
Turn On Do Not Disturb 43
Turn On or Turn OffDND Using a Star Code 43
Answer a Coworker's Phone (Call Pickup) 44
Answer a Call Within Your Group (Pickup) 44
Mute Your Call 44
Hold Calls 44
Put a Call on Hold 44
Answer a Call Left on Hold for Too Long 45
Swap Between Active and Held Calls 45
Call Park 45
Place a Call on Hold with Call Park 46
Retrieve a Call on Hold with Call Park 46
Forward Calls 46
Forward a Call in Specific Situations with the Phone Web Page 47
Transfer Calls 48
Transfer a Call to Another Person 48
Consult Before You Complete a Transfer 48
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Conference Calls and Meetings 49
Add Another Person to a Call 49
Conference with aStar Code 49
Page a Group of Phones (Multicast Paging) 50
Multiple Lines 50
Answer the Oldest Call First 50
View All Calls on Your Phone 50
Shared Lines 50
Add Yourself to a Call on a Shared Line 51
Record a Call 51
Call Center Features 52
Sign In as a Call Center Agent 52
Sign Out as a Call Center Agent 52
Change Your Status as a Call Center Agent 52
Accept a Call Center Call 53
Hold an Agent Call 53
Set a Disposition Code While on a Call Center Call 53
Trace a Call 54
Escalate a Call to a Supervisor 54
Contacts 55
CHAPTER 3
Search for a Contact in Multiple Directories 55
Corporate Directory 56
Dial a Contact in the Corporate Directory 56
Broadsoft Directory 57
Search for a Contact in Your BroadSoft Directory 57
LDAP Directory 57
Search for a Contact in Your LDAP Directory 57
Instant Message and Presence Contacts 58
Presence 58
Make a Call to an IM and Presence Contact 58
Change Your Presence State 59
Personal Address Book 59
Add a New Contact to Your Personal Address Book 59
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Add a New Contact to Your Personal Address Book with Phone Web Page 60
Search for a Contact in Your Personal Address Book 60
Call a Contact in Your Personal Address Book 60
Edit a Contact in Your Personal Address Book 61
Remove a Contact from Your Personal Address Book 61
Reverse Name Lookup for Incoming and Outgoing Calls 61
Recent Calls 63
CHAPTER 4
Recent Calls List 63
View Your Recent Calls 63
View Calls Logs from BroadWorks XSI Server 64
Return a Recent Call 64
Clear the Recent Calls List 65
Create a Contact from a Recents Record 65
Delete a Call Record 66
Delete All Call Records 66
Voicemail 67
CHAPTER 5
Your Voicemail Account 67
Set up Voicemail on Your Phone 67
Check for New Voice Messages 68
Access Voicemail 68
Access Audio Voicemail 68
Settings 69
CHAPTER 6
Settings Overview 69
User Preferences Menu 69
Call Preferences 69
Forward Calls in Specific Situations from Your Phone 69
Set up Voicemail on Your Phone 70
Block Caller ID 70
Block an Anonymous Call 71
Turn on Do Not Disturb for a Specific Line 71
Control the Call Waiting Tone 72
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Secure a Call 72
Set Up an Auto Answer Page 72
Enable the Missed Call Shortcut 73
Add Multiple Locations for a BroadWorks XSI User 73
Audio Preferences 73
Specify an Audio Device for a Call 74
Change the Ringtone 74
Screen Preferences 74
Change the Screen Saver 74
Set the Backlight Timer 75
Adjust the Phone Screen Contrast 76
Set the Phone Wallpaper 76
Attendant Console Preferences 76
Change the Display Mode 76
Device Administration Settings 77
Change the Time Format 77
Change the Date Format 77
Set Language 77
Set up Power Save 78
Set Password 78
Set up the Profile Account 79
Phone Web Page Preferences 79
Assign a Ring Tone with the Phone Web Page 79
Turn on DND from the Phone Web Page 80
Configure the Screen Saver with the Phone Web Page 80
Adjust the Backlight Timer from Phone Web Page 81
Add a Logo as a Phone Background 81
Restart Your Phone 82
Accessories 83
CHAPTER 7
Supported Accessories 83
Headsets 83
Standard Headsets 84
Connect a Standard Headset 84
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E-Hookswitch Headset 84
Cisco 6800 Series Key Expansion Module Setup Overview 84
Key Expansion Module Buttons and Hardware 85
Find Information about the Key Expansion Module of Your Phone 85
Adjust the Contrast of the Key Expansion Module 86
Change the Display Mode of the Key Expansion Module from the Phone 87
Product Safety and Security 89
CHAPTER 8
Safety and Performance Information 89
Power Outage 89
External Devices 89
Ways to Provide Power to Your Phone 90
Phone Behavior During Times of Network Congestion 90
UL Warning 90
Compliance Statements 90
Compliance Statements for the European Union 90
CE Marking 90
Compliance Statements for Canada 91
Compliance Statements for New Zealand 91
Permit to Connect (PTC) General Warning 91
Compliance Information for Japan 91
FCC Compliance Statements 91
FCC Part 15.19 Statement 92
FCC Part 15.21 Statement 92
FCC RF Radiation Exposure Statement 92
FCC Receivers and Class B Digital Statement 92
Cisco Product Security Overview 92
Important Online Information 93
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CHAPTER 1
Your Phone
•The Cisco IP Phone 6800 Series Multiplatform Phones, on page 1
•New and Changed Features, on page 2
•Phone Setup, on page 5
•Sign into Your Extension from Another Phone (Extension Mobility), on page 6
•Sign in to a Phone as a Guest, on page 7
•Set the Profile Rule on the Phone, on page 8
•Coworker Line Status, on page 8
•Phone Web Page, on page 12
•Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware, on page 13
•Cisco IP Phone 6841 and 6851 Multiplatform Phones Buttons and Hardware, on page 15
•Energy Savings, on page 18
•Additional Help and Information, on page 19
The Cisco IP Phone 6800 Series Multiplatform Phones
The Cisco IP Phone 6800 Series Multiplatform Phones deliver easy-to-use, highly-secure voice communications.
In the following figure, the Cisco IP Phone 6821 Multiplatform Phones is on the left. The Cisco IP Phone
6841 and 6851 Multiplatform Phones look the same, and is on the right.
Figure 1: Cisco IP Phone 6800 Series Multiplatform Phones
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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Table 1: Cisco IP Phone 6800 Series Multiplatform Phones Major Features
685168416821Features
Grayscale, with backlightGrayscale, with backlightGrayscale, with backlightScreen
442Lines
994
(See note below)
Fixed feature keys
SupportedNot supportedSupportedPower over Ethernet
(PoE)
SupportedNot supportedNot supportedElectronic Hookswitch
Headset support
The Cisco IP Phone 6821 Multiplatform Phones presents many features on the softkeys instead of hard keys.
Note
Your phone must be connected to a network and configured to connect to acall control system. The phones
support many functions and features, depending on the call control system. Your phone might not have all
functions available, based on the way your administrator has set it up.
When you add features to your phone, some features require a line button. But each line button on your phone
can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in
use, your phone won't display any additional features.
Related Topics
Find Information About Your Phone, on page 31
New and Changed Features
New and Changed for Firmware Release 11.2(3)
New or Changed SectionsRevisions
Coworker Line Status, on page 8
Added a new topic replacing the Monitor Coworker's
Line topic.
Activate or Deactivate Monitoring of the BLF List,
on page 9
Added a new task on how to hide or show the BLF
list.
Configure Monitoring of an Individual Line, on page
10
Added a new task on how to monitor an individual
line.
Remove the Feature Configured on a Line Key, on
page 11
Added a new task on how to remove the configured
feature from a line key.
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New and Changed Features

New or Changed SectionsRevisions
Search for a Contact in Multiple Directories, on page
55
Added a new task on contact search in multiple
directories.
Set up the Profile Account, on page 79Updated the topic on profile account setup to support
resync profile with the SIP credentials or the login
credentials.
New and Changed for Firmware Release 11.2(2)
New and Changed SectionsRevisions
Cisco IP Phone 6821 Multiplatform Phones Buttons
and Hardware, on page 13
Added anew topic to introduce the phone buttons and
harware of Cisco IP Phone 6821 Multiplatform Phones
Cisco IP Phone 6821 Multiplatform Phones
Hearing-Impaired Accessibility Features, on page 19
Added a new topic for the hearing-impaired
accessibility features of Cisco IP Phone 6821
Multiplatform Phones
Cisco IP Phone 6821 Multiplatform Phones
Vision-Impaired and Blind Accessibility Features, on
page 23
Added a new topic for the vision-impaired and blind
accessibility features of Cisco IP Phone 6821
Multiplatform Phones
Cisco IP Phone 6821 Multiplatform Phones
Mobility-Impaired Accessibility Features, on page
28
Added a new topic for the mobility-impaired
accessibility features of Cisco IP Phone 6821
Multiplatform Phones
The Cisco IP Phone 6800 Series Multiplatform
Phones, on page 1
Updated the topic with the information of Cisco IP
Phone 6821 Multiplatform Phones
Softkey, Line, and Feature Buttons, on page 16Updated the topic with the softkeys, line, and feature
buttons of Cisco IP Phone 6821 Multiplatform Phones
Navigation, on page 16Updated the topic with the navigation information of
Cisco IP Phone 6821 Multiplatform Phones
New and Changed for Firmware Release 11.2(1)
New or Changed SectionsRevisions
Add Multiple Locations for a BroadWorks XSI User,
on page 73
Added a new topic to support multiple locations
(anywhere) for a BroadWorks XSI user
View Your Recent Calls, on page 63Updated the topic with the new Display recents from
option to support XSI call logs improvement
View Calls Logs from BroadWorks XSI Server, on
page 64
Added a new topic to support XSI call logs
improvement
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New and Changed for Firmware Release 11.2(2)

New or Changed SectionsRevisions
Return a Recent Call, on page 64Updated the topic with the new Missed softkey to
support XSI call logs improvement.
Silence an Incoming Call, on page 42Added a new topic to support DND and call forward
indication for a non-selected line
Forward Calls, on page 46
Turn On Do Not Disturb, on page 43
Updated the topic with icons for call forwarding and
DND to support DND and call forward indication for
a non-selected line
Block Caller ID , on page 70Updated the topic to support XSI caller ID blocking
Set up the Profile Account, on page 79Added anew topic to support username and password
collection on HTTP authentication challenge
Change the Ringtone, on page 74Updated the menu navigation for ringtone setting to
support audio equalizers to customize audio for
handset and headset (acoustic audio)
Specify an Audio Device for a Call, on page 74Added a new topic to support audio equalizers to
customize audio for handset and headset (acoustic
audio)
Change the Screen Saver, on page 74Updated the topic to support screen saver type lock
removal
New and Changed for Firmware Release 11.1(2)
Updated SectionsRevision
Make an Emergency Call, on page 38Emergency Call Support
Reverse Name Lookup for Incoming and Outgoing
Calls, on page 61
Reverse Name Lookup
Cisco 6800 Series Key Expansion Module Setup
Overview, on page 84
Find Information about the Key Expansion Module
of Your Phone, on page 85
Configure a Speed Dial on a Line Key, on page 40
Add support for key expansion module
Adjust the Contrast of the Key Expansion Module ,
on page 86
Change the Display Mode of the Key Expansion
Module from the Phone, on page 87
Added how to change display mode of key expansion
module, contrast of key expansion module LCD
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New and Changed for Firmware Release 11.1(2)

New and Changed for Firmware Release 11.1(1)
New or Changed SectionsFeature
Call Center Features, on page 52Call Center Support
Record a Call, on page 51Call Recording
Adjust the Phone Screen Contrast, on page 76Contrast Adjustment Enhancement
Set up Power Save, on page 78Power Save Support
Instant Message and Presence Contacts, on page 58
Change Your Presence State, on page 59
Make a Call to an IM and Presence Contact, on page
58
Presence
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
Figure 2: Adjust the Handset Rest
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New and Changed for Firmware Release 11.1(1)

Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Connect to the Network
You need to connect the phone to the telephone network.
• Wired connection—The phone is plugged into the network using an Ethernet cable.
Set aPassword on Initial Phone Boot Up
The first time your phone boots up, you may be prompted to set a password. If you are not prompted, your
administrator has created a password for you.
Procedure
Step 1 Enter your password in the New password and Reenter new password fields.
Step 2 Press Save.
Sign into Your Extension from Another Phone (Extension
Mobility)
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Before you begin
Your administrator configures provisioning authority.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
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Connect to the Network

The password field allows two input methods: alphanumeric and numeric. While you type in the password,
you see the Options softkey on the phone. Use this softkey to change the current password input type. Select
Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the
password input method on the phone web page.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Sign in to a Phone as a Guest
Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign
in to a different phone in your network as a guest.
Procedure
Step 1 Press Sign in.
Step 2 Enter your user ID and password.
The password field uses two types of input methods; alphanumeric and numeric. While you type in the
password, you see Options softkey on the phone. You can use this softkey to change the current password
input type. Select Input all for alphanumeric input and select Input num for numeric entry.
Step 3 Press Save.
An administrator can set up a phone to make emergency calls. Whenever you sign in as a guest to a registered
phone, the phone transfers a request to obtain the location of the phone. The location is sent to the emergency
services when you make an emergency call.
Note
Sign Out of aPhone as aGuest
Procedure
Step 1 Press Guest Out.
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Sign out of Your Extension from Another Phone

Step 2 Press Sign Out.
Set the Profile Rule on the Phone
Procedure
Step 1 Press Applications .
Step 2 Select Device administration >Profile rule.
Step 3 Press Resync.
Coworker Line Status
You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely
handle calls for colleagues and need to see if they are available to answer calls. The monitoring line keys
function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes color to indicate the status of the
monitored line.
The following table describes the LED status:
Table 2: BLF Key LED Status
MeaningLED Color
The monitored line is available.Green
The monitored line is busy.Red
The monitored line is ringing.Blinking red
Error in BLF key configuration.Amber
Your administrator performs the necessary setup on the server and for the phone to allow you to monitor the
desired lines.
You can configure monitoring on your phone in two ways:
• You can configure monitoring of an individual user's line.
• If your administrator has set up a BLF list for you, you can activate or deactivate monitoring of the entire
list. The BLF list is the list of users whose lines you can monitor. The phone monitors each user on a
separate line key. The phone assigns available line keys for monitoring, automatically.
With the appropriate configuration, you can use the BLF keys to call the monitored line (speed dial), and to
answer incoming calls to the monitored line (call pickup).
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Set the Profile Rule on the Phone

When the configuration is complete, the icon in the BLF key label indicates the combination of features
configured on the key:
Table 3: Busy Lamp Field Icons
BLF, Speed Dial,
Call Pickup, and
Call Park
BLF, Call
Pickup, and Call
Park
BLF, Speed
Dial, and
Call Park
BLF, Speed Dial,
and Call Pickup
BLF and Call
Pickup
BLF and
Call
Park
BLF and
Speed Dial
BLF
Idle
Alerting
In use
----
Call
parked
Error
Activate or Deactivate Monitoring of the BLF List
If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or deactivate
monitoring of the entire BLF list. The phone monitors each user on a separate line key. When you activate
monitoring, the phone assigns available line keys in sequence to monitor the BLF list entries.
The phone may use line keys both on the phone and any Key Expansion Module attached to the phone, or
only the Key Expansion Module. This is controlled by your administrator.
The BLF list keys function in the same way as individual BLF keys. See Coworker Line Status, on page 8
for details. When you activate monitoring, the phone starts showing the status of the monitored lines on the
BLF list keys. You can use each BLF list key to call the monitored line (speed dial), and to answer incoming
calls to the monitored line (call pickup).
The sequential order of the users in the BLF list is set by your administrator. The corresponding BLF list keys
always maintain this sequential order. You can choose to configure another feature such as speed dial on a
BLF list key at any time. However, it renders the line key unavailable for the BLF list.
Whenever you make any change to line key configurations, the phone redoes the BLF list key assignment
taking the change into account. The phone only assigns available line keys, and in the same sequential order,
every time. This can result in changes in the positions of BLF list keys.
The phone monitors as many users as possible with the available line keys. You can make more line keys
available for monitoring the list by removing features configured on line keys. See Remove the Feature
Configured on a Line Key, on page 11 for details.
Note
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Your Phone
Activate or Deactivate Monitoring of the BLF List

Before you begin
Your administrator configures the BLF list.
Procedure
Step 1 Press Applications .
Step 2 Select User preferences >Attendant console preferences >BLF list.
• When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored
lines on the BLF list keys.
• When BLF list is set to Hide, monitoring is deactivated.
Step 3 Press Set.
Configure Monitoring of an Individual Line
You can configure aline key to monitor acoworker's line status. When you add speed dial to the configuration,
you can use the line key to call the monitored line. When you add call pickup to the configuration, you can
use the line key to answer incoming calls to the monitored line. The line key functions as a Busy Lamp Field
(BLF) key. See Coworker Line Status, on page 8 for details.
You can select any available line key to configure this feature. You can also select any line key that is
functioning as a speed-dial key or as a BLF key. Your configuration will override any existing configuration
for the key.
If your administrator has configured a BLF list for you, you can only monitor the lines of people who are in
the list.
Your phone may already be monitoring the entire list. See Activate or Deactivate Monitoring of the BLF List,
on page 9 for details. You can still configure an individual key to monitor a line. However, the phone will
then no longer monitor the line automatically as part of the list. If you remove the individual BLF key
configuration, the phone resumes monitoring the line automatically as part of the list. Note that the phone
adjusts the BLF list key assignment every time it has to add or remove a line for automatic monitoring. This
results in changes in the positions of BLF list keys.
Before you begin
• Your administrator performs the necessary setup to allow you to monitor the concerned line.
• Your administrator allows configuring the BLF feature options on line keys.
• The line key on which you want to configure this feature is not configured as an extension.
Procedure
Step 1 Press and hold down the line key for two seconds.
Step 2 On the Select feature screen, select one of these options:
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Your Phone
Configure Monitoring of an Individual Line

• If you just want to use the key to monitor a line, select BLF presence.
• If you want to use the key to monitor a line and also speed-dial the monitored line, select BLF + Speed
dial.
• If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select
BLF + Call pickup.
• If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup.
Step 3 Enter the user ID of the person whose line you want to monitor, in the User ID field.
You must enter the user ID. The user ID may not be the person's name or extension. Consult your
administrator if you need assistance.
Note
If your administrator has configured a BLF list for you, you can select the user whose line you want to monitor
from the list:
a) Select Search BLF list.
Users whose names appear in grey in the list are ones that your phone is already monitoring on individually
configured BLF keys.
b) Select the user whose line you want to monitor.
The user ID appears in the User ID field.
If you select a user who is already monitored on an individually configured key, the new configuration
overrides the previous configuration to monitor the user.
Step 4 Press Save.
Remove the Feature Configured on aLine Key
You can remove the feature configured on a line key.
If your phone is monitoring a Busy Lamp Field (BLF) list, removing the feature configured on a line key
makes the line key available for monitoring the BLF list. This can change the positions of BLF list keys. See
Activate or Deactivate Monitoring of the BLF List, on page 9 for details.
You cannot remove some features configured by your administrator.
Note
Procedure
Step 1 Press and hold down the line key for two seconds.
Step 2 On the Select feature screen, select None.
Step 3 When prompted to confirm, press OK.
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Remove the Feature Configured on a Line Key

Phone Web Page
You can customize some phone settings with the phone web page, which you access from your computer.
Your administrator gives you the page URL, your user ID, and password.
In the phone web page, you can control features, line settings, and phone services for your phone.
• Phone features include speed dial, do not disturb, and your personal address book.
• Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
The following table describes some specific features that you configure using the phone web page.
DescriptionFeatures
You specify the number that will receive calls when call forward is enabled on the
phone. Use the phone web page to set up more complicated call forward functions, for
example, when your line is busy.
Call forward
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
Speed dial
You assign a ringtone to a specific line.Ringtone
You add a contact to your personal directory with phone web page.Personal directory
contact
Related Topics
Speed Dial, on page 39
Forward Calls, on page 46
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
• 0 to 9
• Pound (#)
• Asterisk (*)
• Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
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Phone Web Page