Cisco WIP310 - iPhone Wireless VoIP Phone Instruction Manual

Cisco Small Business Pro
IP Phones Models SPA 501G, 502G, 504G, 508G,
509G, 525G, and WIP310
ADMINISTRATION
GUIDE

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Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA 500S Attendant Console 3
Network Configurations 4
Cisco SPA 9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 6
Prerequisites 6
Upgrading Firmware 7
Determining the Current Firmware Version 7
Determining Your IP Address 8
Downloading the Firmware 9
Installing the Firmware 10
Using the Web Administration User Interface 11
Understanding Administrator and User Views 13
Accessing Administrative Options 13
Understanding Basic and Advanced Views 14
Using the Web Administration Tabs 14
Roadmap to Web UI Features 14
Viewing Phone Information 17
Using IVR on the Cisco SPA 501G IP Phone 17
Chapter 2: Configuring Lines and Extensions 20
Configuring Lines 20
Shared Line Appearances 20
Configuring a Line 21
Configuring Shared Line Appearance 22
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a Cisco SPA 500 Series IP Phone 23
Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25
Configuring Unused Line Keys for Call Park on the Cisco SPA 525G

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2
Contents
(MetaSwitch) 26
Configuring Unused Line Keys to Access Services 27
Configuring Line Key LED Patterns on the Cisco SPA 500 Series IP Phone 28
Configuring Extensions 31
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32
Configuring Phone Information and Display Settings 32
Configuring the Phone Name 33
Configuring Voice Mail 33
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 33
Customizing the Startup Screen 34
Changing the Display Background (Cisco SPA 500 Series) 35
Configuring the Screen Saver 37
Configuring the LCD Contrast 39
Configuring Back Light Settings (Cisco SPA 525G) 40
Configuring Linksys Key System Parameters 40
Enabling Call Features 41
Enabling Anonymous Call and Caller ID Blocking 41
Enabling Automatic Call Distribution (ACD) 42
Enabling Call Back 42
Enabling Call Park and Call Pickup 43
Enabling Call Transfer and Call Forwarding 43
Enabling Call Waiting 44
Enabling Conferencing 44
Enabling Dial Assistance 45
Enabling Do Not Disturb 45
Enabling the Missed Call Shortcut 46
Logging Missed Calls (Cisco SPA 500 Series) 46
Enabling Paging (Intercom) 47
Single Page 47
Group Paging 47
Configuring a Phone to Automatically Accept Pages 47

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3
Contents
Configuring Paging Groups 48
Enabling Secure Call 49
Enabling Service Announcements 49
Configuring Phone Features 50
Customizing Phone Softkeys 50
Programmable Softkeys 54
Configuration Example 56
Configuring the Message Waiting Indicator 57
Configuring Ring Tones 57
Configuring On-Demand Ring Tones (Cisco SPA 525G) 59
User-Created MP3 Ring Tones (Cisco SPA 525G) 59
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA 50XG only) 59
Assigning a Ring Tone to an Extension 61
Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone 61
Configuring Audio Settings 62
Configuring Audio Input Gain (Cisco SPA 500 Series) 63
Enabling Wireless (Cisco SPA 525G only) 64
Enabling Bluetooth (Cisco SPA 525G only) 64
Enabling SMS Messaging 65
Enabling the Web Server 66
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA 500 Series 67
Configuring BroadSoft Settings (Cisco SPA 500 Series) 71
Configuring BroadSoft Directory 71
Configuring Synchronization of Do Not Disturb and Call Forward 72
Configuring XML Services 73
Configuring Music On Hold 75
Configuring Extension Mobility with a BroadSoft Server 76
Configuring Video Surveillance on the Cisco SPA 525G 77
Configuring the User Name and Account on the Camera 78
Entering Camera Information Into the Cisco SPA525G Web
Administration Interface 78
Viewing the Video 79

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4
Contents
Chapter 4: Configuring SIP, SPCP, and NAT 80
Session Initiation Protocol and Cisco IP Phones 80
SIP Over TCP 81
SIP Proxy Redundancy 82
Configuring Survivable Remote Site Telephony (SRST) Support 82
RFC3311 Support 82
Support for SIP NOTIFY XML-Service 83
Configuring SIP 83
Configuring SIP Parameters 83
Configuring SIP Timer Values 87
Configuring Response Status Code Handling 90
Configuring RTP Parameters 90
Configuring SDP Payload Types 92
Configuring SIP Settings for Extensions 95
Configuring a SIP Proxy Server 99
Configuring Subscriber Information Parameters 102
Configuring SPCP on the Cisco SPA 525G 103
Configuring SPCP on the Cisco SPA 50XG 104
Network Address Translation (NAT) and Cisco IP Phones 104
NAT Mapping with Session Border Controller 105
NAT Mapping with SIP-ALG Router 105
Configuring NAT Mapping with a Static IP Address 105
Configuring NAT Mapping with STUN 106
Determining Whether the Router Uses Symmetric or Asymmetric NAT 108
Chapter 5: Configuring Security, Quality, and Network Features 110
Setting Security Features 110
SIP Initial INVITE and MWI Challenge 111
SIP Over TLS 111
SRTP and Securing Calls 112
Secure Call Indication Tone 113
Ensuring Voice Quality 114

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5
Contents
Supported Codecs 114
Bandwidth Requirements 115
Factors Affecting Voice Quality 116
Configuring Voice Codecs 119
Configuring Domain and Internet Settings 122
Configuring Restricted Access Domains 122
Configuring DHCP, Static IP, and PPPoE Information 123
Setting a Static IP Address 124
Configuring PPPoE Settings 125
Setting Optional Network Parameters 126
Configuring VLAN Settings 127
Using the IP Phones in a VLAN 127
Configuring SSL VPN on the Cisco SPA 525G 129
Configuring the VPN on the Security Appliance 130
Configuring the VPN on the Cisco SPA 525G 130
Chapter 6: Provisioning Basics 133
Provisioning Capabilities 134
Provisioning Configuration from Phone Keypad 134
IP Phone Configuration Profiles 136
Obtaining the SPC Tool 137
General Purpose Parameters 138
Sample Configuration File 138
Upgrading, Resyncing, and Rebooting Phones 139
Firmware Upgrade Parameters 140
Resyncing a Phone 141
Rebooting a Phone 142
Redundant Provisioning Servers 142
Retail Provisioning 142
Automatic In-House Preprovisioning 143
Configuration Access Control 144

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6
Contents
Using HTTPS 144
Server Certificates 145
Client Certificates 145
Obtaining a Server Certificate 146
Chapter 7: Configuring Regional Parameters and Supplementary Services 147
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 148
Example 1: Normal Ring 148
Example 2: Distinctive Ring (short,short,short,long) 148
Example 1: Dial Tone 149
Example 3: SIT Tone 149
Example 1: SIT Tone 150
Call Progress Tones 151
Distinctive Ring Patterns 151
Control Timer Values (sec) 152
Configuring Supplementary Services (Star Codes) 153
Entering Star Code Values 153
Activating or Deactivating Supplementary Services 158
Vertical Service Announcement Codes (SPA 500 Series) 158
Bonus Services Announcement description 159
Outbound Call Codec Selection Codes 160
Miscellaneous Parameters 161
DTMF Parameters 161
Localizing Your IP Phone 162
Managing the Time and Date 163
Configuring Daylight Savings Time 164
Daylight Saving Time Examples 165
Selecting a Display Language 165
Creating a Dictionary Server Script 167
Chapter 8: Configuring Dial Plans 168

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7
Contents
About Dial Plans 168
Digit Sequences 170
Digit Sequence Examples 172
Acceptance and Transmission of the Dialed Digits 174
Dial Plan Timer (Off-Hook Timer) 175
Syntax for the Dial Plan Timer 175
Interdigit Long Timer (Incomplete Entry Timer) 176
Syntax for the Interdigit Long Timer 176
Interdigit Short Timer (Complete Entry Timer) 177
Syntax for the Interdigit Short Timer 177
Editing Dial Plans on the IP Phone 178
Resetting the Control Timers 179
Chapter 9: Configuring the Cisco SPA 500S Attendant Console 180
Cisco SPA 500S Features 181
Setting Up the Cisco SPA 500S Attendant Console 182
Configuring the Cisco SPA 9000 for the Cisco SPA 500S 183
Configuring the BroadSoft Server for the Cisco SPA 500S 183
Configuring the Asterisk Server for the Cisco SPA 500S 184
Configuring the Cisco SPA 500S 185
Unit/Key Configuration Scripts 186
Assigning Cisco SPA 500S LEDs to Phone Extensions 188
Cisco SPA 9000 Syntax 188
BroadSoft syntax 189
Asterisk syntax 189
Configuring BroadSoft Busy Lamp Field Auto-Configuration 189
Attendant Console Parameters 190
Monitoring the Cisco SPA 500S 191
Cisco SPA 500S Unit Monitoring Notes 192
Chapter A: Creating an LED Script 193
LED Script Examples 194
LED Pattern 194

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8
Contents
Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 196
Info Tab 197
System Information 197
Network Configuration (SPCP) 199
VPN Status 199
Product Information 200
Phone Status 200
Ext Status 202
Line/Call Status 202
Downloaded Ring Tone 204
System Tab 204
System Configuration 205
Internet Connection Type and Static IP Settings 206
PPPoE Settings 207
Optional Network Configuration 207
VLAN Settings 209
Wi-Fi Settings (Cisco SPA 525G only) 210
Bluetooth Settings (Cisco SPA 525G only) 210
VPN Settings 210
SIP Tab 211
SIP Parameters 211
SIP Timer Values (sec) 215
Response Status Code Handling 217
RTP Parameters 218
SDP Payload Types 220
NAT Support Parameters 223
Linksys Key System Parameters 225
Provisioning Tab 225
Regional Tab 225
Call Progress Tones 226
Distinctive Ring Patterns 229

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 9
Contents
Control Timer Values (sec) 230
Vertical Service Activation Codes 230
Vertical Service Announcement Codes 236
Outbound Call Codec Selection Codes 236
Time (Cisco SPA 525G Only) 239
Language (Cisco SPA 525G only) 239
Miscellaneous 239
Phone Tab 245
General 245
Line Key 248
Miscellaneous Line Key Settings 249
Line Key LED Pattern 250
Supplementary Services 252
Ring Tone (Cisco SPA 500 Series) 254
Ring Tone (WIP310) 255
Auto Input Gain (dB) 255
Multiple Paging Group Parameters 256
Extension Mobility 257
BroadSoft Settings 257
XML Service 258
Lightweight Directory Access Protocol (LDAP) Corporate Directory Search
259
Programmable Softkeys 261
Ext Tab 263
General 264
Share Line Appearance 264
NAT Settings 265
Network Settings 265
SIP Settings 266
Call Feature Settings 269
Proxy and Registration 271
Subscriber Information 274

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 10
Contents
Audio Configuration 275
Dial Plan 278
User Tab 279
Call Forward 279
Speed Dial 280
Supplementary Services 280
Camera Settings 280
Web Information Service Settings (Cisco SPA 525G) 280
Audio Volume 281
Screen (Cisco SPA 525G) 281
Attendant Console Tab (Cisco SPA 500 Series) 283
General 283
Unit 2 284
Attendant Console Status 285
Cisco SPA 525G-Specific Tabs 286
Wi-Fi 286
Bluetooth (Cisco SPA 525G) 286
Personal Address Book 286
Call History 286
Speed Dials 287
Firmware Upgrade 287
Appendix C: Where to Go From Here 288

1
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2
Getting Started
This chapter contains basic information on Cisco SPA 500 Series and Wireless-G
IP Phones. It includes the following sections:
•Overview of the Phones, page 2
•Network Configurations, page 4
•Prerequisites, page 6
•Upgrading Firmware, page 7
•Using the Web Administration User Interface, page 11
•Viewing Phone Information, page 17
•Using IVR on the Cisco SPA 501G IP Phone, page 17
Overview of the Phones
The Cisco SPA 500 Series and Wireless-G IP Phone family is a line of full-featured
VoIP (Voice over Internet Protocol) phones that provide voice communication over
an IP network. They provide all the features of traditional business phones, such as
call forwarding, redialing, speed dialing, transferring calls, conference calling and
accessing voice mail. Calls can be made or received with a handset, a headset, or
a speaker.

Getting Started
Cisco SPA 500S Attendant Console
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3
1
The Cisco SPA 500 Series and Wireless-G IP Phone family includes the models
shown in the following table:
For more information on phone features, see the data sheets for each product.
Cisco SPA 500S Attendant Console
The Cisco SPA 500S Attendant Console is used with the Cisco SPA 500 Series IP
Phone models to provide additional lines. The Cisco SPA 500S has 32 LEDs/
buttons for dialing, call transfer, call pick up and call monitoring. Multi-colored LEDs
monitor the status of each configured voice line via busy lamp field (BLF). You can
attach two attendant consoles to an IP phone, for 64 LEDs/buttons. For more
information, see Chapter 9, “Configuring the Cisco SPA 500S Attendant
Console.”
Model Screen Lines Softkeys Navigation
Button
SPA 501G Paper labels 8 4 fixed (forward,
cancel,
conference, and
transfer)
No
SPA 502G 128 X 64
monochrome
LCD with
backlight
14dynamicFour-way
navigation key
SPA 504G 4
SPA 508G 8
SPA 509G 12
SPA 525G 320 X 240
color high-
resolution
LCD with
backlight
5Four-way
navigation key
with center-
select button
WIP310 128 X 160
color with
backlight
1None

Getting Started
Network Configurations
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4
1
Network Configurations
The Cisco SPA 500 Series and Wireless-G IP Phones support Session Initiation
Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on
the Cisco SPA 500 Series IP Phones.) You can use the Cisco SPA 500 Series and
Wireless-G IP Phones as part of a Cisco SPA 9000 Voice System phone network,
or with any vendor’s IP PBX system that supports SIP. The Cisco SPA 500 Series IP
phones can be used as part of a Cisco SPA 9000 Voice System phone network, a
SIP network, or as part of the Cisco Unified Communications 500 Series for Small
Business.
Figure 1 Network Configuration Example
NOTE Using the Cisco SPA 500 Series and Wireless-G IP Phones as part of a Cisco SPA
9000 Voice System Network provides seamless integration of advanced features,
such as paging, call pickup, and shared line appearances.
Smart
Switch IP PBX
Wireless
Router
Integrated
Access Device
Analog
Phone Lines
Analog Phones
or Fax Machines
WIP310
SPA500 Series
IP Phones
276459
IAD
PSTN
Gateway
Internet
IP

Getting Started
Network Configurations
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5
1
This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.
Cisco SPA 9000 Voice System
The Cisco SPA 9000 Voice System is an affordable and feature-rich voice over IP
(VoIP) telephone system that is designed especially for small businesses. The
Cisco SPA 9000 Voice System uses standard TCP/IP protocols and can provide
global connectivity through any Internet Telephony Service Provider (ITSP) that
supports SIP.
At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX
and one or more Cisco SPA 500 Series or Wireless-G IP Phones. These devices
are connected through a switch to a local area network. With an Internet
connection, the Cisco SPA 9000 Voice System can subscribe to ITSP services to
take advantage of low calling rates. With the optional Cisco SPA 400, the Cisco
SPA 9000 Voice System can connect to the Public Switched Telephone Network
(PSTN) to support legacy phone lines. The Cisco SPA 400 also provides local
voice mail service.
When you use Cisco SPA 500 Series and Wireless-G IP Phones with the Cisco
Cisco SPA 9000 Voice System, the following additional phone features are
available:
•Auto attendant for multiple extensions
•Music on hold
•Configurable call routing
•Multiple DID numbers per VoIP line
•Call hunting (sequential, round robin, random)
•Group paging
•Call parking
•Call pick up
•Group call pick up
You can configure and manage the Cisco SPA 9000 Voice System using an
Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice System Setup
Wizard, or a built-in web server. For more information, see the
Cisco SPA 9000
Voice System Administration Guide.

Getting Started
Prerequisites
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6
1
Cisco Unified Communications 500 Series for Small Business
The Cisco Unified Communications 500 Series for Small Business is an affordable
appliance that provides voice, data, voice mail, Automated Attendant, video,
security, and wireless capabilities while integrating with existing desktop
applications such as calendar, e-mail, and customer relationship management
(CRM) programs. The Cisco SPA 500 Series IP Phones can be configured to work
with this system.
Other SIP IP PBX Call Control Systems
The Cisco SPA 500 Series and Wireless-G IP Phones are compatible with other IP
PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call
processing. Configuration of those systems is not covered in this document.
Additional resources for configuring the Cisco SPA 500 Series and Wireless-G IP
Phones to work with these systems are available in Appendix C, “Where to Go
From Here.”
Prerequisites
This document assumes that you have performed the following prerequisites
before administering your Cisco SPA 500 Series and Wireless-G IP Phones. If you
have not completed these prerequisites, see the documentation in Appendix C,
“Where to Go From Here.” for more information.
1. Set up your IP network.
2. Configure the wireless network (required for Cisco SPA 525G and WIP310).
3. Install and configure the call control system, such as such as a Cisco SPA Cisco
SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an
Internet-based IP PBX.
4. Update firmware. See Upgrading Firmware, page 7.

Getting Started
Upgrading Firmware
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7
1
Upgrading Firmware
Phones should be upgraded to the latest firmware before using any administration
features. There are various ways to upgrade your firmware:
All Phones
•Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco
SPA 500 Series and Wireless-G IP Phones with a Cisco SPA 9000, you can
use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your
phones. See the
Cisco SPA 9000 Voice System Setup Wizard User Guide .
•Autoprovisioning—A configuration file that includes upgrade information is
downloaded by a user’s phone when it is powered on. See the “Upgrading,
Resyncing, and Rebooting Phones” section on page 139.
Cisco SPA 50XG and WIP310
•Firmware Upgrade Executable File (Cisco SPA 50X or WIP310)—Download
the firmware upgrade utility from the product page on Cisco.com to your
PC desktop and run the upgrade from your PC by double-clicking the
executable file. Your computer must be on the same network as the Cisco
SPA 500 Series and Wireless-G IP Phone.
Cisco SPA 525G
•Web Interface (Cisco SPA 525G)—You can download the latest firmware
onto your PC desktop and use the web interface to upgrade your firmware.
WIP310
•TFTP/HTTP server—The latest firmware image file is loaded onto an HTTP/
TFTP server and is accessed by a web browser. See the
Cisco WIP310
User Guide
for more information.
Determining the Current Firmware Version
Before upgrading, determine the current firmware version:
Cisco SPA 501G:
STEP 1 Press the Setup button.
STEP 2 In the IVR menu, enter 150, then press #. The firmware version is recited.

Getting Started
Upgrading Firmware
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8
1
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Product Info and then press Select. The current firmware is displayed
under
Software Version .
Cisco SPA 525G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Select Product Information. The current firmware is displayed under Software
Version
.
WIP310
STEP 1 In the Home screen, press the Options, highlight Phone Info , and press the Select
button.
STEP 2 Scroll to Software Version .
Determining Your IP Address
Before you upgrade, you’ll need the IP address of the phone you are upgrading. To
get your IP address:
Cisco SPA 501G:
STEP 1 Press the Setup button.
STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited.

Getting Started
Upgrading Firmware
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 9
1
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Network and press Select. The IP Address is displayed under Current IP.
Cisco SPA 525G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Scroll to Network Status and press Select. The IP address of your phone is
displayed.
WIP310:
STEP 1 In the Home screen, press the Select key and navigate to Settings .
STEP 2 Press the Select key and navigate to Phone Info.
STEP 3 The IP Address section displays the IP address.
Downloading the Firmware
NOTE Requires a Cisco.com user ID and password.
STEP 1 Direct your browser to the following URL: http://www.cisco.com/public/sw-
center/index.shtml.
STEP 2 Search to locate your product.