Cisco WIP310 - iPhone Wireless VoIP Phone Instruction Manual

Cisco Small Business Pro
IP Phones Models SPA 501G, 502G, 504G, 508G,
509G, 525G, and WIP310
ADMINISTRATION
GUIDE

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Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA 500S Attendant Console 3
Network Configurations 4
Cisco SPA 9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 6
Prerequisites 6
Upgrading Firmware 7
Determining the Current Firmware Version 7
Determining Your IP Address 8
Downloading the Firmware 9
Installing the Firmware 10
Using the Web Administration User Interface 11
Understanding Administrator and User Views 13
Accessing Administrative Options 13
Understanding Basic and Advanced Views 14
Using the Web Administration Tabs 14
Roadmap to Web UI Features 14
Viewing Phone Information 17
Using IVR on the Cisco SPA 501G IP Phone 17
Chapter 2: Configuring Lines and Extensions 20
Configuring Lines 20
Shared Line Appearances 20
Configuring a Line 21
Configuring Shared Line Appearance 22
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a Cisco SPA 500 Series IP Phone 23
Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25
Configuring Unused Line Keys for Call Park on the Cisco SPA 525G

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2
Contents
(MetaSwitch) 26
Configuring Unused Line Keys to Access Services 27
Configuring Line Key LED Patterns on the Cisco SPA 500 Series IP Phone 28
Configuring Extensions 31
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32
Configuring Phone Information and Display Settings 32
Configuring the Phone Name 33
Configuring Voice Mail 33
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 33
Customizing the Startup Screen 34
Changing the Display Background (Cisco SPA 500 Series) 35
Configuring the Screen Saver 37
Configuring the LCD Contrast 39
Configuring Back Light Settings (Cisco SPA 525G) 40
Configuring Linksys Key System Parameters 40
Enabling Call Features 41
Enabling Anonymous Call and Caller ID Blocking 41
Enabling Automatic Call Distribution (ACD) 42
Enabling Call Back 42
Enabling Call Park and Call Pickup 43
Enabling Call Transfer and Call Forwarding 43
Enabling Call Waiting 44
Enabling Conferencing 44
Enabling Dial Assistance 45
Enabling Do Not Disturb 45
Enabling the Missed Call Shortcut 46
Logging Missed Calls (Cisco SPA 500 Series) 46
Enabling Paging (Intercom) 47
Single Page 47
Group Paging 47
Configuring a Phone to Automatically Accept Pages 47

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3
Contents
Configuring Paging Groups 48
Enabling Secure Call 49
Enabling Service Announcements 49
Configuring Phone Features 50
Customizing Phone Softkeys 50
Programmable Softkeys 54
Configuration Example 56
Configuring the Message Waiting Indicator 57
Configuring Ring Tones 57
Configuring On-Demand Ring Tones (Cisco SPA 525G) 59
User-Created MP3 Ring Tones (Cisco SPA 525G) 59
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA 50XG only) 59
Assigning a Ring Tone to an Extension 61
Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone 61
Configuring Audio Settings 62
Configuring Audio Input Gain (Cisco SPA 500 Series) 63
Enabling Wireless (Cisco SPA 525G only) 64
Enabling Bluetooth (Cisco SPA 525G only) 64
Enabling SMS Messaging 65
Enabling the Web Server 66
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA 500 Series 67
Configuring BroadSoft Settings (Cisco SPA 500 Series) 71
Configuring BroadSoft Directory 71
Configuring Synchronization of Do Not Disturb and Call Forward 72
Configuring XML Services 73
Configuring Music On Hold 75
Configuring Extension Mobility with a BroadSoft Server 76
Configuring Video Surveillance on the Cisco SPA 525G 77
Configuring the User Name and Account on the Camera 78
Entering Camera Information Into the Cisco SPA525G Web
Administration Interface 78
Viewing the Video 79

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4
Contents
Chapter 4: Configuring SIP, SPCP, and NAT 80
Session Initiation Protocol and Cisco IP Phones 80
SIP Over TCP 81
SIP Proxy Redundancy 82
Configuring Survivable Remote Site Telephony (SRST) Support 82
RFC3311 Support 82
Support for SIP NOTIFY XML-Service 83
Configuring SIP 83
Configuring SIP Parameters 83
Configuring SIP Timer Values 87
Configuring Response Status Code Handling 90
Configuring RTP Parameters 90
Configuring SDP Payload Types 92
Configuring SIP Settings for Extensions 95
Configuring a SIP Proxy Server 99
Configuring Subscriber Information Parameters 102
Configuring SPCP on the Cisco SPA 525G 103
Configuring SPCP on the Cisco SPA 50XG 104
Network Address Translation (NAT) and Cisco IP Phones 104
NAT Mapping with Session Border Controller 105
NAT Mapping with SIP-ALG Router 105
Configuring NAT Mapping with a Static IP Address 105
Configuring NAT Mapping with STUN 106
Determining Whether the Router Uses Symmetric or Asymmetric NAT 108
Chapter 5: Configuring Security, Quality, and Network Features 110
Setting Security Features 110
SIP Initial INVITE and MWI Challenge 111
SIP Over TLS 111
SRTP and Securing Calls 112
Secure Call Indication Tone 113
Ensuring Voice Quality 114

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5
Contents
Supported Codecs 114
Bandwidth Requirements 115
Factors Affecting Voice Quality 116
Configuring Voice Codecs 119
Configuring Domain and Internet Settings 122
Configuring Restricted Access Domains 122
Configuring DHCP, Static IP, and PPPoE Information 123
Setting a Static IP Address 124
Configuring PPPoE Settings 125
Setting Optional Network Parameters 126
Configuring VLAN Settings 127
Using the IP Phones in a VLAN 127
Configuring SSL VPN on the Cisco SPA 525G 129
Configuring the VPN on the Security Appliance 130
Configuring the VPN on the Cisco SPA 525G 130
Chapter 6: Provisioning Basics 133
Provisioning Capabilities 134
Provisioning Configuration from Phone Keypad 134
IP Phone Configuration Profiles 136
Obtaining the SPC Tool 137
General Purpose Parameters 138
Sample Configuration File 138
Upgrading, Resyncing, and Rebooting Phones 139
Firmware Upgrade Parameters 140
Resyncing a Phone 141
Rebooting a Phone 142
Redundant Provisioning Servers 142
Retail Provisioning 142
Automatic In-House Preprovisioning 143
Configuration Access Control 144

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6
Contents
Using HTTPS 144
Server Certificates 145
Client Certificates 145
Obtaining a Server Certificate 146
Chapter 7: Configuring Regional Parameters and Supplementary Services 147
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 148
Example 1: Normal Ring 148
Example 2: Distinctive Ring (short,short,short,long) 148
Example 1: Dial Tone 149
Example 3: SIT Tone 149
Example 1: SIT Tone 150
Call Progress Tones 151
Distinctive Ring Patterns 151
Control Timer Values (sec) 152
Configuring Supplementary Services (Star Codes) 153
Entering Star Code Values 153
Activating or Deactivating Supplementary Services 158
Vertical Service Announcement Codes (SPA 500 Series) 158
Bonus Services Announcement description 159
Outbound Call Codec Selection Codes 160
Miscellaneous Parameters 161
DTMF Parameters 161
Localizing Your IP Phone 162
Managing the Time and Date 163
Configuring Daylight Savings Time 164
Daylight Saving Time Examples 165
Selecting a Display Language 165
Creating a Dictionary Server Script 167
Chapter 8: Configuring Dial Plans 168

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7
Contents
About Dial Plans 168
Digit Sequences 170
Digit Sequence Examples 172
Acceptance and Transmission of the Dialed Digits 174
Dial Plan Timer (Off-Hook Timer) 175
Syntax for the Dial Plan Timer 175
Interdigit Long Timer (Incomplete Entry Timer) 176
Syntax for the Interdigit Long Timer 176
Interdigit Short Timer (Complete Entry Timer) 177
Syntax for the Interdigit Short Timer 177
Editing Dial Plans on the IP Phone 178
Resetting the Control Timers 179
Chapter 9: Configuring the Cisco SPA 500S Attendant Console 180
Cisco SPA 500S Features 181
Setting Up the Cisco SPA 500S Attendant Console 182
Configuring the Cisco SPA 9000 for the Cisco SPA 500S 183
Configuring the BroadSoft Server for the Cisco SPA 500S 183
Configuring the Asterisk Server for the Cisco SPA 500S 184
Configuring the Cisco SPA 500S 185
Unit/Key Configuration Scripts 186
Assigning Cisco SPA 500S LEDs to Phone Extensions 188
Cisco SPA 9000 Syntax 188
BroadSoft syntax 189
Asterisk syntax 189
Configuring BroadSoft Busy Lamp Field Auto-Configuration 189
Attendant Console Parameters 190
Monitoring the Cisco SPA 500S 191
Cisco SPA 500S Unit Monitoring Notes 192
Chapter A: Creating an LED Script 193
LED Script Examples 194
LED Pattern 194

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8
Contents
Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 196
Info Tab 197
System Information 197
Network Configuration (SPCP) 199
VPN Status 199
Product Information 200
Phone Status 200
Ext Status 202
Line/Call Status 202
Downloaded Ring Tone 204
System Tab 204
System Configuration 205
Internet Connection Type and Static IP Settings 206
PPPoE Settings 207
Optional Network Configuration 207
VLAN Settings 209
Wi-Fi Settings (Cisco SPA 525G only) 210
Bluetooth Settings (Cisco SPA 525G only) 210
VPN Settings 210
SIP Tab 211
SIP Parameters 211
SIP Timer Values (sec) 215
Response Status Code Handling 217
RTP Parameters 218
SDP Payload Types 220
NAT Support Parameters 223
Linksys Key System Parameters 225
Provisioning Tab 225
Regional Tab 225
Call Progress Tones 226
Distinctive Ring Patterns 229