Cisco 7970G User manual

Calling Features
•Calling Features Overview, page 1
•Basic Call Options, page 1
•Additional Call Options, page 4
•Call Answer, page 7
•Call Disconnect, page 8
•Hold and Resume, page 9
•Mute, page 10
•Multiple Calls, page 10
•In-Progress Call Movement, page 12
•Call Transfer, page 13
•Call Transfer to Voice Message System, page 14
•Call Forward, page 15
•Do Not Disturb, page 16
•Conference Calls, page 17
•Intercom Calls, page 22
•Advanced Call Handling, page 23
Calling Features Overview
You can perform basic call-handling tasks using a range of features and services. Feature availability can
vary; contact your system administrator for more information.
Basic Call Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
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Tips
•You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by
lifting the handset, or by pressing Dial, , or .
•When you predial, your phone tries to anticipate the number you are dialing by displaying matching
numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed
with Auto Dial, press the number, or scroll to it and go off-hook.
•If you make a mistake while dialing, press << to erase digits.
•If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system
administrator for more information.
•You can start or stop a recording by pressing the Record softkey on your phone.
•Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the
call logs, redial, or call directory entries. Contact your system administrator for more information.
Related Topics
Hold and Resume, on page 9
Phone Features
Handset, Headset, and Speakerphone
Call Logs
Place Call
Procedure
Pick up the handset and dial the number.
Place Call Using Speakerphone
Procedure
Step 1 Press
Step 2 Enter a number.
Place Call Using Headset
Procedure
Perform one of the following actions:
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Place Call

Press and enter a number.
•
•If is lit, press New Call and enter a number.
Redial Number
Procedure
Perform one of the following actions:
•Press Redial to dial the last number.
•Press the Navigation button (with the phone idle) to see your Placed Calls.
Place Call When Another Call Is Active (Using Same Line)
Procedure
Step 1 Press Hold.
Step 2 Press New Call.
Step 3 Enter a number.
Dial from Call Log
Procedure
Step 1 Choose
Step 2 Select one of the following entries:
•Missed Calls
•Received Calls
•Placed Calls
Step 3 Select the listing or scroll to it and go off-hook.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Redial Number

Additional Call Options
You can place calls using special features and services that may be available on your phone. For more
information about these additional options, contact your system administrator for more information about
these additional options.
Tips
•For more information on placing a call using your Cisco Extension Mobility prefix, see Cisco Extension
Mobility, on page 37.
•To see if a line associated with a Speed Dial, call record, or directory listing is busy before placing a
call to that line, see Busy Lamp Field Features, on page 31.
Related Topics
Hold and Resume, on page 9
Speed Dial, on page 23
Priority Calls, on page 35
Business Calls Using Single Phone Number, on page 38
Fast Dials on Web
Phone and Access List Set Up for Mobile Connect
Call Logs
Personal Directory on Web
Personal Directory
Place Call While Another Call is Active (Using Different Line)
Procedure
Step 1 Press for a new line. The first call is automatically placed on hold.
Step 2 Enter a number.
Make Speed Dial Call
Procedure
Perform one of the following actions:
•Press (a Speed Dial button).
•Use the Abbreviated Dial feature.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Additional Call Options

•Use the Fast Dial feature.
Dial from Corporate Directory on Phone
Procedure
Step 1 Choose > Corporate Directory (name can vary).
Step 2 Enter a name and press Search.
Step 3 Highlight a listing and go off-hook.
Dial from Corporate Directory on Personal Computer Using Cisco WebDialer
Procedure
Step 1 Open a web browser and go to a WebDialer-enabled corporate directory.
Step 2 Click the number that you want to dial.
Notify When Busy or Ringing Extension Available (CallBack)
When a call is being chaperoned, the call chaperone cannot use CallBack.Note
Procedure
Step 1 Press CallBack while listening to the busy tone or ring sound.
Step 2 Hang up. Your phone alerts you when the line is free.
Step 3 Place the call again.
Make Priority (Precedence) Call
Only SCCP phones support priority calling.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Dial from Corporate Directory on Phone

Procedure
Enter the Multilevel Precedence and Preemption (MLPP) access number, followed by a phone number.
Place Call Using Billing or Tracking Code
Only SCCP phones support billing or tracking codes.
Procedure
Step 1 Dial a number.
Step 2 After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC).
Make Call from Mobile Phone Using Mobile Voice Access
Procedure
Step 1 Obtain your Mobile Voice Access number and PIN from your system administrator.
Step 2 Dial your assigned Mobile Voice access number.
Step 3 Enter your mobile phone number (if requested) and PIN.
Step 4 Press 1to make a call to an enterprise IP Phone.
Step 5 Dial a desktop phone number other than your desktop phone number.
Make Fast Dial Call
Before using this option, your system administrator must configure this feature and assign a service URL to
the line button. Contact your system administrator for more information.
Procedure
Step 1 Press the Fast Dial line button.
Step 2 To find and select an entry, scroll to or press the index number.
The system dials the specified number.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Place Call Using Billing or Tracking Code

Dial Personal Address Book (PAB) Entry
Procedure
Step 1 Choose > Personal Directory to log in.
Step 2 Choose Personal Address Book and search for a listing.
Step 3 Scroll to a contact or press the index number.
The system dials the specified contact.
Call Answer
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
For more information, see...Then...If you want to...
Handset, Headset, and Speakerphone
Press , if unlit. Or, if is lit, press Answer or
(flashing).
The phone selects the ringing line
automatically. Contact your system
administrator for the options to select the
primary line each time.
Note
If you are using a wireless headset, refer to the wireless
headset documentation.
Answer with a headset
Handset, Headset, and Speakerphone
Press , Answer, or (flashing).
The phone selects the ringing line
automatically. Contact your system
administrator for the options to select the
primary line each time.
Note
Answer with the speakerphone
Hold and Resume, on page 9Press Answer or, if the call is ringing on a different
line, press (flashing).
Switch from a connected call to
answer a new call
Hold and Resume, on page 9Press Answer.Answer using call waiting
Press iDivert.Send a call to a voice message
system
AutoAnswer with Headset or
Speakerphone
Use AutoAnswer.Autoconnect calls
Call Park, on page 26Use Call Park, Directed Call Park, or Assisted Directed
Call Park.
Retrieve a parked call on another
phone
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Dial Personal Address Book (PAB) Entry

For more information, see...Then...If you want to...
Call PickUp, on page 25Use Call Pickup.Use your phone to answer a call
ringing elsewhere
Priority Calls, on page 35Hang up the current call and press Answer.Answer a priority call
(SCCP phones only)
Business Calls Using Single Phone
Number, on page 38
Set up Mobile Connect and answer your phone.
When you enable Mobile Connect, answer the call on
your mobile phone and you have up to four IP Phones
or Softphones configured as shared lines, the additional
phones stop flashing.
Answer a call on your mobile
phone or other remote destination
Tips
•If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system
administrator for more information.
•If you work in a contact center or similar environment, you can create, update, and delete your own
prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more
information, contact your system administrator.
•A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.
Call Disconnect
To end a call, simply hang up. The following table gives more details.
Then...If you want to...
Return the handset to the cradle. Or, press EndCall.Hang up while using the handset
Press . Or, to keep headset mode active, press EndCall.
Cisco Unified IP Phones 7945G, 7965G, and 7975G support a wireless headset.
If you are using a wireless headset, refer to the wireless headset documentation
for instructions.
Hang up while using a headset
Press or EndCall.
Hang up while using the speakerphone
Press EndCall. If necessary, remove the call from hold first.Hang up one call, but preserve another call on the
same line
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Call Disconnect

Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call
information area and the corresponding line button flashes green . With a shared line, the line button flashes
green when you place a call on hold, and the phone displays the hold icon. When another phone places a call
on hold, the line button flashes red, and the phone displays the remote hold icon.
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a
certain time. The “reverting”call remains on hold until you resume it or until Hold Reversion times out. Your
phone indicates the presence of a reverting call by the following actions:
•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
•Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
•Displaying the animated Hold Reversion icon next to the caller ID for the held call.
•Displaying a flashing amber line button (depending on the line state).
Tips
•Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone
shifts the focus of the phone screen to display the incoming call. Your system administrator can change
this focus priority setting.
•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the
other phones that share the line.
•Your system administrator determines the duration between Hold Reversion alerts.
•When a call is chaperoned, the call chaperone cannot use Hold.
Put Call on Hold
Procedure
Step 1 Make sure that the call you want to put on hold is highlighted.
Step 2 Press Hold.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
9
Calling Features
Hold and Resume

Remove Call from Hold on Different Line
Procedure
Step 1 Press the appropriate line button: or (flashing). Doing so may cause a held call to resume automatically:
•If there is a reverting call on the line, that call resumes.
•If there is more than one reverting call on the line, the oldest reverting call resumes.
•If a nonreverting held call is the only call on the line, the nonreverting held call resumes.
Step 2 If necessary, scroll to the appropriate call and press Resume.
Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the
handset, speakerphone, or headset.
Mute or Unmute Call
Procedure
Step 1 To mute a call, press .
Step 2 To unmute a call, press .
Multiple Calls
Understanding how multiple calls display on your phone can help you organize your call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
•Calls with the highest precedence and longest duration display at the top of the list.
•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped
near the top, and calls on hold are grouped last.
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not
automatically highlighted, use the Navigation button to scroll to it.
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications
Manager 9.0 (SCCP and SIP)
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Calling Features
Remove Call from Hold on Different Line