Cisco 8800 Series User manual

Cisco8800Series
PhoneTraining
Welcome

Cisco8851withOptionalExpansionModule
2
•ColorDisplay
•USBPort
•Bluetooth
•ExpansionModuleCompatible
•36ProgrammableKeys
•2Pages/18Each

Cisco8800Series
IPPhoneLayout
MessageIndicatorLight
SessionButtons Display FeatureButtons
SoftKeys
Navigation
ReleaseCall
Hold
Conference
Transfer
Speaker
Mute
Headset
Keypad
VolumeControl
Handset
MessagesButton
Applications
Contacts

AdjustingRingVolume
Whilethephoneisnotona
call,pressthePlusorMinus
Volumekeystoheara
samplering
Astheringplays,pressthe
PlusorMinusVolumekeys
toadjustthevolumetothe
desiredlevel
Onceyouaredoneadjusting
thevolume,yoursettingwill
besavedautomatically

VolumeAdjustments
Duringacall,pressthe
VolumeKeytoincreaseor
decreasethevolumeof
yourHandset,
Speakerphone,orHeadset
Tosavethevolumesetting,
presstheSave softkeyto
savethedesiredvolume
Note:Youcanalsoadjust
thevolumewhileonacall
withoutsavingit.Thisis
usefulforexceptionalloud
orsoft‐spokencallers.

PlacingaCall…afewways
Liftthe Handset anddialthe
number
PressaLine buttonanddialthe
number
Pressthe Speaker buttonanddial
thenumber
Pressthe NewCallsoftkeyand
dialthenumber
PressaSpeedDial button
(whenconfigured)
Dialthenumberthenliftthe
HandsetorpresstheDial softkey

AnsweringaCall…afewways
LifttheHandset
PresstheAnswer softkey
PresstheSpeaker button
Ifaheadsetispluggedin,Press
theGreenHeadsetbutton

Endingacall…afewways
HanguptheHandset
PresstheEndCall softkey
PresstheRelease key
PresstheSpeaker button
PresstheGreenheadsetButton

MutingaCall
Duringacall,presstheMute
button
Toreturntothecall,pressthe
Mute buttonagain
Note:WheninMute,youcan
hearthecaller,butthecaller
cannothearyou.Especiallyuseful
forconferencecalls

Redialing
LifttheHandsetandpressthe
Redial softkey
Pressthe Redialsoftkeyto
placethecallbySpeakerphone
Placeacallonhold
Duringacall,pressthe
Hold softkey
Toreturntothecall,
pressthe Resumesoft
key

ManagingMultipleCalls
Duringacall,presstheHold soft
key
Toreturntothecall,pressthe
Resume softkey
Whenasecondcallarrivesyouwill
hearasoftbeeptoneandthe
secondcallerwillbedisplayed
Ifitisnotalreadyhighlighted,use
theScroll keytohighlightthenew
callandpresstheAnswersoftkey
Toreturntothepreviouscall,select
itwiththeScroll keyandpressthe
Resume softkey
Notethatyoucancontinueto
usetheScrollkeytoswitch
betweenthecalls

TransferringaCall
Totransferanactivecalltoanother
phone,presstheTransfersoftkey
Thiswillputthecalleronhold
automatically
Dialthenumbertowhichyouare
transferringthecall
WhenyouhearringingpressTransfer
again(blind),orwhentheparty
answers,announcethecallandpress
Transfer (supervised)
Hanguptoendyourparticipationin
thecall

ConferenceCalls
Fromanactivecall,press
Conference
Addtheotherpersonto
thecallbydoingoneofthe
following:
•PressActive callsand
selectaheldcall.
•Enterthephonenumber
andpressCall.
PressConference.
Repeatthefirstthreestepsto
addanothercaller

ForwardingAllCalls
SelectalineandpressForwardall
Dialthenumberthatyouwantto
forwardto,orpressVoicemail.
Toreceivecallsagain,press
Forwardoff.
Verifythatyourcallsareforwardedby
lookingfortheForwardalliconinthe
linelabel.

CallHistory
Pressthe Applicationsbuttontodisplay
thedirectorymenu
MissedCalls
ReceivedCalls
PlacedCalls
UsetheNavigation keyto
highlightthedesiredhistorythen
presstheSelect softkey
UsetheNavigation keyto
highlightthedesirednumber
thenpresstheDial softkeyor
pickuptheHandset toplacethe
call
PresstheBack keyorthe
Applicationbuttonagainto
exitwithoutdialing

CallingMissedorReceived
ExternalNumbers
PresstheApplications buttonto
displaythedirectorymenu,select
eitherMissedCallsorReceived
Calls
UsetheNavigationkeytohighlight
thedesirednumbertodial
Oncehighlighted,presstheEdit
Dialsoftkey.Thecursorwillbe
positionedinfrontofthenumber
tobedialed
UsetheLeft orRight softkey
arrowtopositionthecursor
withinthenumber
Enter ‘91’(forlongdistance)then
presstheDialsoftkeytobegin
dialing
PresstheApplicationsbutton
againtoexitwithoutdialing

VoicemailAccess
Thereareacoupleofways:
PresstheMessages buttonorDial
extension
OutsideAccess:
OldVoicemail:

VoicemailSetup
PresstheMessagesbutton.
Thefirsttimeyouenter
youwillbepromptedto
setupyourvoicemailuser
profile.ThedefaultPINis
‘246802’
Listencarefullytotheprompts
andrespondasprompted(Do
notpress*yet):
RecordyourName
RecordaGreetingthat
outsidecallerswillhear
whenyoudonotanswer
yourphone
ChangeyourPhone
Password(PIN)
Thesystemwilltellyouwhen
youhavefinished.
Ifyouhangupbefore
finishing,youwillbe
promptedthenexttime
youpressMessages.

RetrievingVoicemailMessages
TheMessageWaiting
Indicatorwilllightupwhena
newvoicemailmessageisin
yourmailbox
PresstheMessages button
Enteryour phonepasswordor
PINandpress#
Press‘1’tohearnew
messages,orfollowprompts
foralternatefunctions
Followthevoiceinstructions
Note:TheMessage
WaitingIndicatorwill
remainlituntilthe
voicemailmessageis
eithersavedordeleted

RetrievingVoicemailMessages
fromOutlookInbox
OpenyourOutlookInbox
Double‐clickavoicemessageto
openit
Intheopenvoicemessage,clickPlay
ontheMediaMastercontrolbarto
playthemessage