Cisco UNIFIED 9971 User manual

1 Last Revised 6/6/2013 11:18 AM
WVSOM
Cisco 9971/ User Guide
Busy Lamp Field / Line Buttons
Amber —Ringing call on this line
Green —Active or held call on this line
Red -Shared line in-use remotely
Application Button
Contacts Button
Voicemail Button
Transfer Button
Hold Key Button
Conference Button
Volume Toggle
Speaker Button
Mute Button
Headset Button
Navigation Button
& select key
Return Button
Release Button
Basic Call Handling
INTERNAL DIALING
•Dial the 4 digit extension 6XXX
EXTERNAL DIALING
•Local: 9+ Number
•Domestic: 9+1 Area Code+Number
•International: 9+011+Country Code + Number +
Authorization Code XXXXXX
•Emergency External 911 & 9911
BASIC CALL PLACING OPTIONS
•Pick up the handset.
•Press the Call or Redial icon.
•Press the Speakerphone button.
•Press a Speed Dial button.
ANSWERING CALLS
While idle:
•Lift the handset
•Press the speakerphone button
•Press the amber flashing session button
HOLD/RESUME
While on an active call:
1. Press the Hold key.
2. Press the Resume softkey.
Call Waiting
During an Active call, if a second calls rings in
You will hear a single beep
To Answer (the original call will be put on hold
automatically)
•Press the flashing amber line button
Or
•Select the Answer softkey.
•
CALL JOIN
Start with two connected calls.
1. Make sure that one of the calls is active (not on
hold). If both calls are on hold, resume one call.
2. Press the Conference button .
3. Press the line button for the other (held) call.

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Transfer Options
BLIND TRANSFER
While in an active call:
1. Press the Transfer key.
2. Dial the intended party.
3. Press the Transfer key again to complete the
transfer.
CONSULT TRANSFER
While in an active call:
1. Press the Transfer key.
2. Dial the intended party.
3. Wait for the party to answer and announce the call,
press the Transfer key again to complete the
transfer.
4. If dialed party does not wish to take the call, press
End Call (red hardkey), then resume the original call.
TRANSFER TO VOICEMAIL
1. Press the Transfer key.
2. Dial * plus the 4 digit extension.
3. Press Transfer again.
Conferencing Options
AD-HOC CONFERENCING (MAX 6)
While in an active call:
1. Press the Conference key.
2. Dial the intended party.
3. Press the Conference key again to complete the
conference.
4. Repeat to add additional parties.
VIEW CONFERENCE PARTICIPANTS
While in an Ad-Hoc or Joined Conference call:
1. Press show detail icon.
2. To refresh the screen participants, press the Update
icon.
REMOVE CONFERENCE PARTICIPANTS
While in an Ad-Hoc or Joined Conference call:
1. Press Show Detail Icon.
2. Highlight the party you wish to remove using the
toggle button.
3. Press the Remove icon.
Call Forwarding
To activate:
1. Press the ForwardAll icon.
2. Dial the desired destination.
3. To deactivate: Press the Forward Off icon.
Divert
During a ringing call press the Divert icon.
This feature will redirect the caller to Voicemail.
Accessing Phone Directories
CALL LOG DIRECTORIES
To access Missed, Placed, or Received Calls:
1. Press the Application button.
2. Select Call History.
3. Select the line to view.
4. Your phone will display the last 199 entries
Missed, Placed, and Received calls’.
5. To view specific information on a call.
6. Press More soft key, then press Details.
CORPORATE DIRECTORY
To access the corporate directory:
1. Press the Directory button
2. Select the Corporate Directory.
3. Perform a search by name or extension.
4. Press the Dial softkey to call the entry.
Managing your phone from the web
By entering the following web link you can administer phone
options such as User Settings, Directory features, Personal
Address Book, and Speed Dials via a web user interface.
Open an Internet Explorer window and type the following
address: http://t-cucm-1.wvsom.edu/ccmuser
User ID: Windows Logon
Password: Windows Passwords
Note: if you receive a security error
Click “Continue to this website”
Voicemail
ID &PIN
Internally from your own phone:
Press the Message Key
The default PIN is your long distance access code.
You will be prompted to change it during initial set up.

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INITIAL SETUP
Follow the prompts to setup your mailbox
“Record your name”
“Record your greeting”
“Change your temporary PIN”
“Change your “Directory” listing”
If you “hang up” before you have completely enrolled,
you will have to repeat the setup process next time
you access voicemail.
INTERNAL ACCESS
Internally from another phone:
1. Press the Message envelope
2. Press the Asterisk *
3. Enter 4-digit extension #
4. Enter your PIN & #
EXTERNAL ACCESS
1. Dial your direct number (wait for answer)
2. Press the “” key
3. Enter 4-digit extension #
4. Enter your PIN & #.
MAIN MENU
[1] - Listen to messages
[2] - Send a message
[3] - Review old messages
[4] - Setup options
PERFORMING COMMON TASKS
4-1-1 Re-Record Standard Greeting
4-1-2 Re-Record Alternate Greeting
4-3-2 Re-Record Name
4-3-1 Change Pin
WHILE LISTENING TO MESSAGES
[3] Delete
[4] Slower
[6] Faster
[#] Skip
AFTER LISTENING TO MESSAGES
[1] Repeat Message
[2] Save Message
[3] Delete Message
[4] Reply to Message
[5] Forward a Message
[6] Save message as new
[7] Go back 5 seconds
[8] Pause/Restart
[9] Message Properties
[#][#] Skip to next message
[*] Cancel playing messages
[1] [4]-Previous Message
[1][6] Next Message