Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco SPA 525G On-Demand Call Recording User Guide
Cloud IP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com
Page 1 of 2 4/4/19
The Cisco SPA 525G includes on demand integrated call recording capabilities using a built-in USB port.
The client can choose to:
•Use an existing USB 2.0 or 3.0 compatible jump drive
•Purchase a 16G USB jump drive from POPP (stores up to 500 hours of audio as .wav files.)
Enable Call Recording feature in Cisco SPA 525G telephone
•Press the [Menu] button
•Press the [Down] arrow button until [User Preferences] is selected and then press the [Select] softkey
•Press the [Down] arrow button until [Call Record Configuration] is selected and then press the [Select] softkey
•With [Record Audio Mode] selected, press the [Right] arrow button to display a blue check mark, indicating that the
feature is enabled.
•Press the [Down] arrow button until [Record Beep Reminder] is selected.
•The [Record Beep Reminder] is enabled by default. When this enabled, both you and the other party will hear two
beeps indicating that call recording has begun. To disable this feature, press the [Right] arrow button to display a red
dash, indicating that the feature is disabled.
•Press the [Save] softkey
•Press the [Menu] button to exit
•Plug a USB 2.0 or 3.0 compatible jump drive into the USB port located on top of the telephone above the Cisco logo.
Note: Make sure there is sufficient storage available on the USB jump drive to store calls. A five minute call is equal to
about 2.5M of storage.
Record a Phone Call in Progress
Call Recording is available on a per call basis. You must start and stop the recording of each call.
•To start recording:
o Once an incoming or outgoing call is answered, press the [Right] arrow button once
o Press the [RecNow] softkey to begin recording. If the Record Beep Reminder feature is enabled, both you and
the other party will hear two beeps indicating that call recording has begun.
•To stop recording:
o During a call, press the [Right] arrow button once
o Press the [StopRec] softkey to stop recording
Note: Call recording stops automatically when you hang up or when a call is transferred to another phone

Cisco SPA 525G On-Demand Call Recording User Guide
Cloud IP Phone System
© POPP.com, Inc. All rights reserved.
For service, call 763-797-7900 or visit www.popp.com
Page 2 of 2 4/4/19
Listen to Recorded Calls:
•Make sure that the USB jump drive is plugged into the USB port on the telephone
•Press the [Menu] button
•Press the [Down] arrow button until [Call Recordings] is selected and then press the [Select] softkey
•Recorded calls are listed in chronological order with the most recent recording listed at the top
•Press the [Up] and [Down] arrow buttons to move up and down in the list until the desired call is selected
•Press the [Play] softkey to play the call
•While listening to a call:
o Press [+ or -] on the [Volume] button to adjust the playback volume
o Press the [Stop] softkey to stop playing the call
o Press the [Previous] softkey to play the previous call
o Press the [Next] softkey to play the next call
o Press the [Back] softkey to return to the list of call recordings
•Press the [Menu] button to exit
Note: You can also listen to recorded calls by connecting the USB jump drive to your computer.
Delete Recorded Calls:
You can connect the USB jump drive to your computer and save call recordings to your hard drive before deleting them from
the jump drive.
•Make sure that the USB jump drive is plugged into the USB port on the telephone
•Press the [Menu] button
•Press the [Down] arrow button until [Call Recordings] is selected and then press the [Select] softkey
•Recorded calls are listed in chronological order with the most recent recording listed at the top
•Press the [Up] and [Down] arrow buttons to move up and down in the list until the desired call is selected
•Press the [Option] softkey
•[Delete Entry] is selected by default (deletes only the selected call). To select [Delete All] (deletes all call recordings on
the USB jump drive, press the [Down] arrow button.
•Press the [Select] softkey
•Press [OK] softkey to verify the deletion of the call recording record(s)
For Additional Training and Support
•Visit www.popp.com or call POPP Communications at 763-797-7900