Cisco Small Business Pro SPA 504G User manual

Cisco Small Business Pro
SPA 504G IP Phone
for 8x8 Virtual Office
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-19750-02
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/
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any other company. (1005R)

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) i
Contents
Chapter 1: Getting Started 1
About This Document 1
Overview of the Cisco SPA 504G 3
Understanding Your Phone’s Lines and Buttons 4
Phone Components 4
Softkey Buttons 6
Using Keypad Shortcuts 8
Caring for Your Phone 8
Chapter 2: Installing Your Phone 9
Before You Begin 10
Phone Connections 10
Connecting the Handset 11
Installing the Stand (Optional) 11
Mounting the Phone to the Wall (Optional) 12
Reversing the Handset Retention Tab 16
Connecting the Power 17
Connecting Your Phone to the Network 18
Connecting the Phone to the Wireless Network 18
Connecting a PC to Your Phone (Optional) 19
Connecting Wired and Wireless Headsets (Optional) 19
Verifying Phone Startup 20
Upgrading Your Phone’s Firmware 21
Determining Your Current Firmware Version 21
Download the Firmware 21
Get Your Phone’s IP Address 22
Install the Firmware 22

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) ii
Contents
Chapter 3: Using Basic Phone Functions 23
Using Phone Hardware and Accessories 24
Using the Speakerphone 24
Using the Headset with Your IP Phone 24
Switching Between the Handset/Headset/Speakerphone During a Call 24
Sending Audio to the Phone Speaker 25
Choosing Your Preferred Audio Device 25
Adjusting Call Volume and Muting 26
Adjusting Call Volume 26
Adjusting the Ringer Volume 26
Using Mute 26
Placing or Answering a Call 26
Using Dial Assistance 27
Putting a Call on Hold 27
Resuming a Call 27
Ending a Call 28
Transferring Calls 28
Performing an Attended Transfer 29
Performing an Unattended (Blind) Transfer 29
Performing an Transfer to Voicemail 29
Transferring a Held Call to an Active Call 30
Redialing 30
Viewing and Returning Missed Calls 31
Turning the Missed Calls Shortcut On and Off 32
Using the Intercom 32
Forwarding Calls — Online Setup 33
Forwarding Calls — Phone-based Setup 33
Forwarding All Calls 33
Forwarding Calls When Your Phone is Busy 34
Forwarding Calls When You Don’t Answer the Phone 35
Delaying Call Forwarding When You Don’t Answer the Phone 35

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iii
Contents
Stopping Call Forwarding 36
Setting Do Not Disturb 36
Activating Do Not Disturb 36
Deactivating Do Not Disturb 37
Turning Call Waiting On and Off 37
Parking a Call 38
Placing a Three-Way Conference Call 38
Conferencing a Held Call with an Active Call 39
Using Conference Bridges 39
Conference Menu Options 39
Using the Phone Directories 41
Using Your Personal Directory 41
Using the Corporate Directory 42
Using the Call History Lists 42
Viewing the Call History Lists 42
Calling from the Call History Lists 43
Deleting a Number from the Call History Lists 43
Saving a Call History List Number to Your Directory 43
Setting or Changing a Phone Password 44
Accessing Voicemail 44
Recording Calls (Virtual Office Pro Users Only) 44
Chapter 4: Using Advanced Phone Features 45
Enabling Dial Assistance 45
Creating Speed Dials 46
Creating Speed Dials on Unused Line Buttons 46
Creating Numerical Speed Dials 46
Using Speed Dials 47
Customizing Your LCD Screen 47
Changing the LCD Screen Contrast 47
Changing the Screen Backlight Settings 48

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iv
Contents
Configuring the Phone Screen Saver 48
Turning on the Screen Saver 50
Using Ring Tones 50
Changing Your Ring Tone 50
Configuring Date and Time Parameters on Your Phone 51
Setting Your Phone’s Date and Time 51
Advanced Procedures for Technical Support Personnel 51
Rebooting Your Phone 53
Chapter 5: Using the Web Interface 54
Logging in to the Web Interface 54
Setting Do Not Disturb 56
Configuring Call Forwarding 56
Configuring Call Waiting 57
Using Your Personal Directory 58
Viewing Call History Lists 58
Creating Speed Dials 59
Adjusting Audio Volume 59
Changing the LCD Contrast 60
Configuring the Phone Screen Saver 60
Appendix A: Where to Go From Here 61
Product Resources 61

1
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 1
Getting Started
This chapter provides an overview of this document and basic information about your Cisco
Small Business Pro IP phone. It contains the following sections:
• About This Document, page 1
• Overview of the Cisco SPA 504G, page 3
• Understanding Your Phone’s Lines and Buttons, page 4
About This Document
This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business Pro IP Phone.

Getting Started
About This Document
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 2
1
This document describes using the Cisco SPA 504G with the 8x8 Virtual Office. Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book and an
overview of the Cisco Small
Business Pro IP Phones.
Chapter 2 Installing Your Phone How to connect and install your
phone.
Chapter 3 Using Basic Phone Functions How to perform basic phone
tasks, such as placing and
answering calls, transferring calls,
setting up call forwarding, and
picking up calls.
Chapter 4 Using Advanced Phone Features How to perform advanced phone
tasks, such as configuring, speed
dials, and ring tones.
Chapter 5 Using the Web Interface How to log in to and use the
phone’s web user interface.
Appendix A Where to Go From Here Lists of and links to related
documentation.

Getting Started
Overview of the Cisco SPA 504G
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 3
1
Overview of the Cisco SPA 504G
The Cisco SPA504G is a full-featured VoIP (Voice over Internet Protocol) phone that provides
voice communication over an IP network. The phone provide traditional features, such as call
forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice
mail. Calls can be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco SPA504G
containsan Ethernet port, or a port that allows them to be linked to the computer network.
They also have an additional Ethernet port that allows a computer to be connected to the
network through the IP phone.
Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power
source. You can power the phones by connecting them to a switch that provides Power over
Ethernet (PoE), or by using an optional PA100 power adapter.
The Cisco SPA 504G has the following features:
•128 X 64 monochrome LCD with backlight
•4 lines
•4 dynamic softkeys
•4-way navigation button

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 4
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Phone Components
Numbered objects in the photo are explained in the following table.
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail message.
Flashes red during an incoming call.
3 LCD Screen Displays date and time, phone station name, line extensions, and
softkey options.