Cisco Small Business Pro SPA 504G User manual

Cisco Small Business Pro
SPA 504G IP Phone
for 8x8 Virtual Office
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-19750-02
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/
go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and
any other company. (1005R)

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) i
Contents
Chapter 1: Getting Started 1
About This Document 1
Overview of the Cisco SPA 504G 3
Understanding Your Phone’s Lines and Buttons 4
Phone Components 4
Softkey Buttons 6
Using Keypad Shortcuts 8
Caring for Your Phone 8
Chapter 2: Installing Your Phone 9
Before You Begin 10
Phone Connections 10
Connecting the Handset 11
Installing the Stand (Optional) 11
Mounting the Phone to the Wall (Optional) 12
Reversing the Handset Retention Tab 16
Connecting the Power 17
Connecting Your Phone to the Network 18
Connecting the Phone to the Wireless Network 18
Connecting a PC to Your Phone (Optional) 19
Connecting Wired and Wireless Headsets (Optional) 19
Verifying Phone Startup 20
Upgrading Your Phone’s Firmware 21
Determining Your Current Firmware Version 21
Download the Firmware 21
Get Your Phone’s IP Address 22
Install the Firmware 22

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) ii
Contents
Chapter 3: Using Basic Phone Functions 23
Using Phone Hardware and Accessories 24
Using the Speakerphone 24
Using the Headset with Your IP Phone 24
Switching Between the Handset/Headset/Speakerphone During a Call 24
Sending Audio to the Phone Speaker 25
Choosing Your Preferred Audio Device 25
Adjusting Call Volume and Muting 26
Adjusting Call Volume 26
Adjusting the Ringer Volume 26
Using Mute 26
Placing or Answering a Call 26
Using Dial Assistance 27
Putting a Call on Hold 27
Resuming a Call 27
Ending a Call 28
Transferring Calls 28
Performing an Attended Transfer 29
Performing an Unattended (Blind) Transfer 29
Performing an Transfer to Voicemail 29
Transferring a Held Call to an Active Call 30
Redialing 30
Viewing and Returning Missed Calls 31
Turning the Missed Calls Shortcut On and Off 32
Using the Intercom 32
Forwarding Calls — Online Setup 33
Forwarding Calls — Phone-based Setup 33
Forwarding All Calls 33
Forwarding Calls When Your Phone is Busy 34
Forwarding Calls When You Don’t Answer the Phone 35
Delaying Call Forwarding When You Don’t Answer the Phone 35

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iii
Contents
Stopping Call Forwarding 36
Setting Do Not Disturb 36
Activating Do Not Disturb 36
Deactivating Do Not Disturb 37
Turning Call Waiting On and Off 37
Parking a Call 38
Placing a Three-Way Conference Call 38
Conferencing a Held Call with an Active Call 39
Using Conference Bridges 39
Conference Menu Options 39
Using the Phone Directories 41
Using Your Personal Directory 41
Using the Corporate Directory 42
Using the Call History Lists 42
Viewing the Call History Lists 42
Calling from the Call History Lists 43
Deleting a Number from the Call History Lists 43
Saving a Call History List Number to Your Directory 43
Setting or Changing a Phone Password 44
Accessing Voicemail 44
Recording Calls (Virtual Office Pro Users Only) 44
Chapter 4: Using Advanced Phone Features 45
Enabling Dial Assistance 45
Creating Speed Dials 46
Creating Speed Dials on Unused Line Buttons 46
Creating Numerical Speed Dials 46
Using Speed Dials 47
Customizing Your LCD Screen 47
Changing the LCD Screen Contrast 47
Changing the Screen Backlight Settings 48

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iv
Contents
Configuring the Phone Screen Saver 48
Turning on the Screen Saver 50
Using Ring Tones 50
Changing Your Ring Tone 50
Configuring Date and Time Parameters on Your Phone 51
Setting Your Phone’s Date and Time 51
Advanced Procedures for Technical Support Personnel 51
Rebooting Your Phone 53
Chapter 5: Using the Web Interface 54
Logging in to the Web Interface 54
Setting Do Not Disturb 56
Configuring Call Forwarding 56
Configuring Call Waiting 57
Using Your Personal Directory 58
Viewing Call History Lists 58
Creating Speed Dials 59
Adjusting Audio Volume 59
Changing the LCD Contrast 60
Configuring the Phone Screen Saver 60
Appendix A: Where to Go From Here 61
Product Resources 61

1
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 1
Getting Started
This chapter provides an overview of this document and basic information about your Cisco
Small Business Pro IP phone. It contains the following sections:
• About This Document, page 1
• Overview of the Cisco SPA 504G, page 3
• Understanding Your Phone’s Lines and Buttons, page 4
About This Document
This guide describes the concepts and tasks necessary to use and configure your Cisco Small
Business Pro IP Phone.

Getting Started
About This Document
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 2
1
This document describes using the Cisco SPA 504G with the 8x8 Virtual Office. Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book and an
overview of the Cisco Small
Business Pro IP Phones.
Chapter 2 Installing Your Phone How to connect and install your
phone.
Chapter 3 Using Basic Phone Functions How to perform basic phone
tasks, such as placing and
answering calls, transferring calls,
setting up call forwarding, and
picking up calls.
Chapter 4 Using Advanced Phone Features How to perform advanced phone
tasks, such as configuring, speed
dials, and ring tones.
Chapter 5 Using the Web Interface How to log in to and use the
phone’s web user interface.
Appendix A Where to Go From Here Lists of and links to related
documentation.

Getting Started
Overview of the Cisco SPA 504G
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 3
1
Overview of the Cisco SPA 504G
The Cisco SPA504G is a full-featured VoIP (Voice over Internet Protocol) phone that provides
voice communication over an IP network. The phone provide traditional features, such as call
forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice
mail. Calls can be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco SPA504G
containsan Ethernet port, or a port that allows them to be linked to the computer network.
They also have an additional Ethernet port that allows a computer to be connected to the
network through the IP phone.
Unlike traditional phones, Cisco Small Business Pro IP phones require a separate power
source. You can power the phones by connecting them to a switch that provides Power over
Ethernet (PoE), or by using an optional PA100 power adapter.
The Cisco SPA 504G has the following features:
•128 X 64 monochrome LCD with backlight
•4 lines
•4 dynamic softkeys
•4-way navigation button

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 4
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Phone Components
Numbered objects in the photo are explained in the following table.
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail message.
Flashes red during an incoming call.
3 LCD Screen Displays date and time, phone station name, line extensions, and
softkey options.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 5
1
4 Line keys Indicates phone line status.
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your phone system
administrator to perform functions such as speed dial, call
pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on the label
on the LCD screen above.
6 Navigation button Press an arrow key to scroll left, right, up, or down through items
shown on the LCD screen.
7 Messages button Press to access voice mail (must be set up by your phone system
administrator).
8 Hold button Press to place a call on hold.
9 Setup button Press to access a menu to configure features and preferences
(such as your directory and speed dials), access your call history,
and set up functions (such as call forwarding).
10 Mute button Press to mute or unmute the phone. When phone is muted, the
button glows red. A flashing mute button indicates the network
connection cannot be found.
11 Volume button Press +to increase the volume and -to lower the volume of the
handset, headset, speaker (when the handset is off the phone, or
ringer volume (when the handset is on the phone).
12 Headset button Push to turn the headset on or off. When the headset is on, the
button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is on, the
button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose menu items.
# Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 6
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone model and the
phone system setup. (Softkey buttons are not available on the Cisco SPA 501G.) Press the
Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone. You may not
have all of these softkey buttons on your phone, and you may have additional buttons that are
not listed here. For example, your phone administrator may also provide custom softkey
buttons on your phone, such as buttons that provide a speed dial to a company number, or that
access a specialized program that runs on your phone. Contact your phone administrator for
more information.
Button Function
<< or >> Move left or right through an entry without deleting characters.
activ Activates screen saver mode.
add Add an entry.
apps Accesses supported 8x8 Virtual Office applications.
bxfer Performs a blind call transfer (transferring a call without speaking to the party to
whom you are transferring the call.)
callpark Puts a call on hold at a designated “park” number. The call is parked on the line
until you unpark it or the caller disconnects. Must be configured by your phone
system administrator.
cancel Cancels any changes you have made (press before ok or save).
cfwd Forwards all calls coming to your phone to a specified number.
-cfwd Clears call forwarding.
clear Clears the entry.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
confserv Dials into the 8x8 conference bridge.
delChr Deletes the last number or letter.
delete Deletes an entire item (for example, a number from the Call History list).

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 7
1
dial Dials a number.
dir Provides access to phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable or disable a
feature.
endCall Ends the call in progress.
exit Closes a menu.
hold Places a call on hold.
ignore Ignores an incoming call.
intercom Allows you to automatically connect to a remote extension.
join Joins the two calls in conference and drops you from the call.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
option Press this button to display options. To choose the displayed option, press OK.
record Records the call in progress.
redial Displays a list of recently dialed numbers.
resume Resumes a call that is on hold.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
xfer Performs a call transfer.
xfer2vm Transfers an active call to voice mail.
y/n Enters a submenu and when pressed, toggles between Yes or No to enable or
disable an option.
Button Function

Getting Started
Caring for Your Phone
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 8
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown next to the
menu or sub-menu item on the LCD screen.
For example, to obtain your IP address on the Cisco SPA 504G, press the Setup button and dial
9.
The IP address is displayed on the Network screen.
Caring for Your Phone
The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or
cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

2
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 9
Installing Your Phone
This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to
your network. It contains the following sections:
• Before You Begin, page 10
• Phone Connections, page 10
• Connecting the Handset, page 11
• Installing the Stand (Optional), page 11
• Mounting the Phone to the Wall (Optional), page 12
• Connecting the Power, page 17
• Connecting Your Phone to the Network, page 18
• Connecting a PC to Your Phone (Optional), page 19
• Connecting Wired and Wireless Headsets (Optional), page 19
• Verifying Phone Startup, page 20
• Upgrading Your Phone’s Firmware, page 21

Installing Your Phone
Before You Begin
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 10
2
Before You Begin
Before you install and connect your phone, verify with your System Administrator (if
applicable) that the network is ready for the phone, read the safety notices, and make sure you
have all the phone parts and documentation available.
NOTE The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant
Console that works with the IP phones. It is not for use as a telephone line port.
!
CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”
Phone Connections
The following photo shows where you need to connect parts of the phone.
Figure 1 Phone Connections

Installing Your Phone
Connecting the Handset
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 11
2
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
!
CAUTION Do not insert a telephone line cord into the auxiliary port.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked
with a phone symbol.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).
Installing the Stand (Optional)
NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a
Cisco SPA 500S attendant console, attach the console before attaching the desk stand.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the
stand. It should easily slide into the upper stand slots. Do not force.

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 12
2
Mounting the Phone to the Wall (Optional)
To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Figure 2 MB100 Wall Mount Kit

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 13
2
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the
phone’s base.
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after
installation.
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 14
2
STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.