Cisco Small Business Pro SPA 504G User manual

Cisco Small Business Pro
SPA 504G IP Phone
for 8x8 Virtual Office
USER GUIDE

© 2011 Cisco Systems, Inc. All rights reserved. OL-19750-02
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/
go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and
any other company. (1005R)

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) i
Contents
Chapter 1: Getting Started 1
About This Document 1
Overview of the Cisco SPA 504G 3
Understanding Your Phone’s Lines and Buttons 4
Phone Components 4
Softkey Buttons 6
Using Keypad Shortcuts 8
Caring for Your Phone 8
Chapter 2: Installing Your Phone 9
Before You Begin 10
Phone Connections 10
Connecting the Handset 11
Installing the Stand (Optional) 11
Mounting the Phone to the Wall (Optional) 12
Reversing the Handset Retention Tab 16
Connecting the Power 17
Connecting Your Phone to the Network 18
Connecting the Phone to the Wireless Network 18
Connecting a PC to Your Phone (Optional) 19
Connecting Wired and Wireless Headsets (Optional) 19
Verifying Phone Startup 20
Upgrading Your Phone’s Firmware 21
Determining Your Current Firmware Version 21
Download the Firmware 21
Get Your Phone’s IP Address 22
Install the Firmware 22

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) ii
Contents
Chapter 3: Using Basic Phone Functions 23
Using Phone Hardware and Accessories 24
Using the Speakerphone 24
Using the Headset with Your IP Phone 24
Switching Between the Handset/Headset/Speakerphone During a Call 24
Sending Audio to the Phone Speaker 25
Choosing Your Preferred Audio Device 25
Adjusting Call Volume and Muting 26
Adjusting Call Volume 26
Adjusting the Ringer Volume 26
Using Mute 26
Placing or Answering a Call 26
Using Dial Assistance 27
Putting a Call on Hold 27
Resuming a Call 27
Ending a Call 28
Transferring Calls 28
Performing an Attended Transfer 29
Performing an Unattended (Blind) Transfer 29
Performing an Transfer to Voicemail 29
Transferring a Held Call to an Active Call 30
Redialing 30
Viewing and Returning Missed Calls 31
Turning the Missed Calls Shortcut On and Off 32
Using the Intercom 32
Forwarding Calls — Online Setup 33
Forwarding Calls — Phone-based Setup 33
Forwarding All Calls 33
Forwarding Calls When Your Phone is Busy 34
Forwarding Calls When You Don’t Answer the Phone 35
Delaying Call Forwarding When You Don’t Answer the Phone 35

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iii
Contents
Stopping Call Forwarding 36
Setting Do Not Disturb 36
Activating Do Not Disturb 36
Deactivating Do Not Disturb 37
Turning Call Waiting On and Off 37
Parking a Call 38
Placing a Three-Way Conference Call 38
Conferencing a Held Call with an Active Call 39
Using Conference Bridges 39
Conference Menu Options 39
Using the Phone Directories 41
Using Your Personal Directory 41
Using the Corporate Directory 42
Using the Call History Lists 42
Viewing the Call History Lists 42
Calling from the Call History Lists 43
Deleting a Number from the Call History Lists 43
Saving a Call History List Number to Your Directory 43
Setting or Changing a Phone Password 44
Accessing Voicemail 44
Recording Calls (Virtual Office Pro Users Only) 44
Chapter 4: Using Advanced Phone Features 45
Enabling Dial Assistance 45
Creating Speed Dials 46
Creating Speed Dials on Unused Line Buttons 46
Creating Numerical Speed Dials 46
Using Speed Dials 47
Customizing Your LCD Screen 47
Changing the LCD Screen Contrast 47
Changing the Screen Backlight Settings 48