Cisco Small Business Pro SPA 504G User manual

SPA Phone
User Guide

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012
Receiving a call:
When the phone rings, the line which is ringing will flash in red.
To answer the call, pick up the handset.
Making a call:
First, press the line button that corresponds to the line you wish to dial out on. If this is not selected,
the default will be your personal extension (Line 1).
Dial the 3 or 4 Digit extension number, or Full telephone number you wish to make a call to.
Lift the handset, and wait for the call to connect.
You will hear a dial tone, and ringing, like any other phone.

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012
Transferring a call:
During a call, the screen will display CONF and XFER above option buttons 3 and 4.
To transfer a call, press the XFER button (Button 4).
Dial the 3 or 4 Digit extension number, or Full telephone number you wish to transfer the call to.
If the recipient picks up the call, you can now announce the call to them, and then press the XFER
button (Button 4) again, to complete the transfer.
What if the recipient is not available or can’t take the call after I’ve pressed the XFER button?
Simply put the handset on the hook, and pick it up again immediately, then press the line button
that you took the call on. The active line will be flashing red.
You will now be back to the original call.
Setting up a 3-way conference:
During a call, the screen will display CONF and XFER above option buttons 3 and 4.
To setup a conference call, press the CONF button (Button 3).
Dial the 3 or 4 Digit extension number, or Full telephone number you wish to bring into the
conference.
If the recipient picks up the call, you can now announce the call to them, and then press the CONF
button (Button 3) again, to conference them in.
What if the recipient is not available or can’t take the call after I’ve pressed the CONF button?
Simply put the handset on the hook, and pick it up again immediately, then press the line button
that you took the call on. The active line will be flashing red.
You will now be back to the original call.

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012
Retrieving voicemails (Internally):
If a voicemail is waiting in the system, a red bar will light up at the top of the phone, and an
envelope icon will appear next to the line on which the voicemail was received.
To retrieve the voicemail, press the line button which corresponds to the line on which the voicemail
was recorded.
Then press the envelope button on the bottom panel of the phone.
You will be asked to enter your “access code”. The default for this is “0 0 0 0”.
If you are not asked for an access code, it can be changed via main menu option 3, and then sub-
menu option 1.
You are advised to change your access code from the default, as this system is accessible externally
via a voicemail phone number. This is explained in the next section.

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012
Retrieving voicemails (Externally):
To retrieve a voicemail when you are not able to access the VoIP system, dial 0208 069 0000.
You will be asked to enter your phone number; this is the DDI, or External number for the extension
you wish to check voicemails for.
Example: Internal Extension : 6220 / External DDI : 01483472200
You will then be asked to enter your access code.
You will then be able to use the system as normal, navigating through menus using the keypad.
Using the personal directory:
On the home screen, press the DIR button (Button 2), to open the personal directory.
Press the number 1 button on the keypad to add an entry.
Fill in the name using the keypad, the same way in which a SMS (Text) is written on a Mobile Phones
numeric keypad.
Example: Press twice to type the letter “k”, or four times to type the letter “s”.
Then enter the number you wish to save in the Personal Directory, and press SAVE (Button 1).
The number will now appear in the directory.

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012
Checking call history:
You are able to check your call history, up to 60 calls old. To do this, press the menu button on the
bottom panel of the phone.
Now press number button 3.
You will now have the option to view your Redial List (1), your Answered Calls (2), or your Missed
Calls (3).
Use the up and down arrows on the large centre control to navigate through the records.

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012
Do Not Disturb:
Do not disturb will stop any calls being put through to your phone.
To enable this, press DND on the home screen (Button 4).
Call Pickup:
To pick up a call that is ringing on a different phone in the office, simply lift your phones handset,
and dial *87.
Call Holding:
To put a call on hold, press the hold button on the bottom panel of the phone.
To pick up another call, press the line button that is ringing, after you have put the original call on
hold.
To return to the original call, hang up on the secondary call, pick up the handset, and then press the
line button corresponding to the original call.

SPA Phone User Guide
Elliott Killingbeck –© Indigo IT LTD 2012 –v1.1 –29-03-2012