Crane BevMAX Refresh 6 Media Operating instructions

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Table of Contents
CAUTIONS & WARNINGS ............................................................................................. 4
NUTRITIONAL CONTENT INFORMATION ........................................................................... 4
THE SHOPPING EXPERIENCE ........................................................................................ 5
The Touch Screen ................................................................................................................ 5
Idle Loop Screen .................................................................................................................. 5
Main Menu Screen Features ........................................................................................... 6-7
Making Selections and Navigating the Shopping ................................................................ 7
PROGRAMMING ................................................................................................................. 7
General Information ............................................................................................................ 7
Normal Operation Messages ............................................................................................... 7
Initial Programming ............................................................................................................. 8
Menus that should be Setup Before Operating the Machine ......................................... 8-9
Adding Initial Change Load .................................................................................................. 9
Set Inhibit Times .................................................................................................................. 9
Test Vend ............................................................................................................................. 9
Refrigeration Set Point ...................................................................................................... 10
The Driver Menu Access .................................................................................................... 10
Planogram Management ............................................................................................. 11-14
OPERATOR / TECHNICIAN MAIN MENU .......................................................................... 15
BevMAX Refresh 6 Media – Programming Map ................................................................ 16
Monetary ..................................................................................................................... 18-27
Price Menu Icon ........................................................................................................... 27-28
Data Recall ................................................................................................................... 29-34
System Settings ........................................................................................................... 35-57
Test .............................................................................................................................. 57-63
Product Configuration ................................................................................................. 64-70
Special Vend Modes .................................................................................................... 70-82
Security Codes ............................................................................................................. 83-84
Firmware Information ....................................................................................................... 84
Telemetry .................................................................................................................... 85-88
Diagnostics .................................................................................................................. 89-91
Timed Events ............................................................................................................. 91-100
Software Licenses ............................................................................................................ 101
Notes ............................................................................................................................... 101

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Cautions & Warnings
This guide contains programming information for the BevMax Refresh 6 Media. For detailed information
surrounding the components, installation and operation of the vender, refer to the BevMax Refresh 6
Media Operations Guide.
Nutritional Content Information
Crane Merchandising Systems is providing the nutritional content information, based on information
provided by the product manufacturers, and Crane Merchandising Systems cannot accept responsibility
for content created by others.
High Voltage Warning / Electrical Warning Danger electricity, electric shock.
A Generic Warning.
Hazard Warning: Beware of moving machinery – Entanglement hazard.
Keep hands, loose clothing, and long hair away from moving parts.
CAUTION:
The
Machine is a heavy item. Ensure that sufficient personnel are available for
moving and transporting the Machine. Use proper lifting procedures and equipment to
prevent injury or damage.
CAUTION: This Machine is designed to dispense cold drink beverage
products.
CAUTION
: If this Machine is used to dispense perishable cold drink products, local health
codes require that the Machine monitor the cabinet temperature, and prevent vending
when the temperature exceeds a defined limit for a period of time, then the Health Code
function must be enabled for those affected selections – see Health Code Setup.
CAUTION: The electronic system components in this Machine utilize static sensitive
components. Precautions for handling sensitive devices should be observed when
handling these items.

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THE SHOPPING EXPERIENCE
THE TOUCH SCREEN
• BevMAX Refresh 6 Media offers the latest capacitive Touch
Screen technology providing scratch resistance, high
durability and a rich consumer experience.
• It is an industrial Screen that can withstand medium hard hits
with a hammer similar to Gorilla Glass used in Mobile Phones.
• Has full motion Video Capability.
• Self Calibrating.
• Provides instructions and information required by the
customer to make a purchase.
• Is utilized in the Service Mode to set up the Machine.
IDLE LOOP SCREEN
When the Machine is not being used, the Touch Screen is showing the Idle loop. The Idle Loop Screens
will vary depending on what peripherals you have installed and the Promotions that are enabled. To
enable or disable specific Idle Screens and Credit Card logos, see System Settings > Advertisements.
Touching any of these Screens will take you to the Main Menu.
Main Menu Screen Features
 The Main Menu allows your customer to view Promotions when
enabled and view Nutritional Facts when a Product Library or
Planogram is present by pressing .
 If multiple Languages are enabled a Change Language icon will be
shown on the top of the Touch Screen .
 On the bottom right corner of the Screen there is a Handicap Icon .
Pressing this Icon will move the Selection keypad down to the bottom
of the Screen meeting the handicapped accessibility requirements.
 There is an X Icon on the top left corner allowing you to cancel a
transaction.
 The bottom of the Screen will show both the Credit and Cash Price.
 When entering a Selection there is a backspace key that allows you
to delete one character at a time if a mistake is made entering a Selection Number.

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MAKING SELECTIONS AND NAVIGATING THE SHOPPING
Use the keypad to make a Selection.
Your Selection will be placed in a
Shopping Cart. The BevMAX Refresh 6
Media will suggest another Product
(programmable if desired) allowing you
to select the + key to add that Selection.
Choose Keep Shopping to add
additional Selections (maximum 3) to
your Cart. Press Checkout when
finished.
Note: The Shopping Cart can be
disabled by enabling Rapid Vend under
the Special Vend Modes Menu and the
Machine will immediately go to Checkout after making a Selection.
If you have a UPC Code associated with that
Selection an Image of the Product will appear on
the Screen.
Pressing the information Icon next to the Product
Image will show a popup with Nutritional Facts for
that Product.
If you do not have a Planogram installed, or a
UPC Code assigned, an Image of a generic
Product will appear on the Screen.
If you do not have a Planogram installed, or a
UPC Code assigned, an Image of a generic
Product will appear on the Screen.

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Any Discounts or Surcharges will be shown
to the top right of the Shopping Cart as well
as the total of all Products in the Cart.
At any time you can press the Cancel Icon to
cancel the entire sale. If nothing happens for
30 seconds (settable) the Machine will
cancel the transaction and return to the Idle
Screen.
Any type of payment, Phone, Cards, Coin or
Bills may be inserted any time during the
transaction. Pressing Checkout will cause the
settlement Screen to appear if money has
not already been inserted.
The settlement Screen(s) will communicate
to the customer their Payment Options.
PROGRAMMING
GENERAL INFORMATION
In order to fully utilize the many features of your Vender it is important that you first understand the
options available and procedures for programming the Media Atlas H Board.
All programming, testing, and service functions are accomplished by using the Touch Screen in an easy to
follow, Display prompted format. Closing the Service Door or activating the Service Door Switch (on the
right side of Door Switch Bracket Assembly) will exit the function you are currently in and place the Vender
back in service.
NORMAL OPERATION MESSAGES
At initial power-up, the program will start and the Touch Screen will display Crane Merchandising Systems.
It will then show Initializing, and approximately 60 seconds later the Sales Messages and Cabinet
Temperature will appear. If you do not see a Cabinet Temperature or “--.-C” or “--.-F”, check the
Encapsulated Temperature Sensor. “Out of Service” is a communication issue with one or more of the
Peripheral Boards; X Motor Board, Y Motor Board, Cup Motor Board, Environmental Board and/or Port
Board.

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INITIAL PROGRAMMING
1. This Programming Guide is based on Firmware Version 11.3.1.
2. The software version is shown on the bottom of the Touch Screen
anytime you are in the Service Mode. The software version can also
be displayed by pressing the Firmware Information Menu Bar in the
Service Mode.
3. Later versions of software may not contain all the same Menus
and/or Options. Some Menu Items may also be in different places
within the Menus and may program differently.
4. This Programming Guide is specific about what Icons or Menu Bars to
touch within the Modes. When certain Menu Items are enabled and
disabled additional Menu Items may appear or disappear. Most of the
time this Guide will be correct but rely on the Display for the correct
Icons or Menu Bars to touch.
5. If Active Errors Exist, an Error list will be shown on the Display that
includes the time and date of each error.
6. The Errors do not need to be cleared, once corrected the Error will be erased automatically.
7. To escape to Error list touch the Back or Home Icon at the top of the Main Menu.
8. The Last Reboot Reason and the Uptime Since Last Reboot are also shown for informational and
troubleshooting purposes.
MENUS THAT SHOULD BE SET UP BEFORE OPERATING THE MACHINE:
1. When opening the Service Door on the Machine you will be
prompted for a PIN, entering 3333 on the Touch Screen keypad
will place you in the Operator/Technician Main Menu.
2. To Set the Prices touch the Price Menu Bar in the
Operator/Technician Main Menu.
3. Make sure the Shopping Cart Size (max 3) and Shopping Cart Max
Value is set to 3 times the highest price, from
Operator/Technician Main Menu touch Product Configuration >
Shopping Cart Setup.
4. Verify your Coin Mechanism, Bill Validator and Card Reader are
enabled, from Operator/Technician Main Menu touch Monetary
Menu.
5. Enable the bills you want to accept in the Monetary Menu > Bill (Note) Acceptance.
6. To set the Time and Date, from Operator/Technician Main Menu touch System Settings >
Time and Date.
7. To set Refrigeration Set Point, from Operator/Technician Main Menu touch System
Settings > Refrigeration Settings > Refrigeration Set Point and adjust the Refrigeration Set
Point as necessary. Touch Accept to lock in any changes or Cancel to exit without making
changes.
8. Prior to placing the Machine in service, you must add an initial amount of change to the
Coin Mechanism to prevent a “Use Correct Change” condition. Initial loading of coins
should be performed with the steps below to ensure the Coin Mech accurately counts all

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change available for payback to the customer. Recommended minimum amount is $17.00
(1 roll each of 5¢; 10¢; 25¢ coins). This minimum amount of change should remain in the
Machine at all times.
Adding Initial Change Load
1. Enter the required PIN: 3333.
2. From the Operator/Technician Main Menu touch the Monetary Menu
Bar on the Screen.
3. Touch the Coins In/Out Menu Bar.
4. Increase the amount of change available by inserting coins in the chute
on the top of the Coin Mech. Total count for each coin and value of the
coin accepted should increase as coins are added.
5. Press Back to exit and return to the Monetary Menu.
6. For additional information about the Coin Mechanism, refer to the
manufacturer’s instructions.
SET INHIBIT TIMES
Allows the service technician to set times when sales will be inhibited. From the
Operator/Technician Main Menu touch Timed Events > Time of Day Events >
Inhibit. Touch Create Event, then Enable State, Start Time, Stop Time, Days of
Week, Selections to be inhibited and then touch Save this Event.
TEST VEND
Allows the service technician to perform a complete test on a Single Product or
All Products when a product is present in all selections of the vender. The
Service Door must be opened all the way so the Discharge Door does not hit the
Delivery Port while Test Vending. Go to Test > Test Vend > Test Single Product
or Test All Products and the machine will test your selection. You will need to
catch the product whenever you test with the Service Door open.
Note: the Motor Power Interrupt Switch (left switch in bracket) must be engaged
for movement to occur during test when the service door is open.
Note: when testing with the service door open and a product is physically
dispensed from the tray, you must catch the product when it goes through the
Delivery Port Door and place it in the Port Assembly.

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REFRIGERATION SET POINT
Your Machine contains a Refrigeration Unit, you must also verify/set the
following:
1. Touch System Settings > The top menu is UI Theme.
2. Touch the down arrow to and touch Refrigeration Settings.
3. Touch Refrigeration Set Point, make necessary adjustments to
setting, touch Accept to lock in any changes or Cancel to exit
without making changes.
THE DRIVER MENU ACCESS
If PIN 1111 was entered and No Errors Exist, the Driver Main
Menu will appear. This Menu allows limited access to the
Service Modes. Touching an Icon or Menu Bar on the Screen
will provide access to that Menu.
Driver access allows you to:
1. Data Recall - View Sales Data.
2. View the Firmware Information.
3. Telemetry - Send a wireless DEX read.
4. Diagnostics Menu – View existing Errors.
5. Planogram - Manage or Audit the existing.
For access to all other Service Modes use PIN # 3333.

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The Data Recall, Firmware Information, Telemetry,
Diagnostics, and Planogram Management Menus are
duplicated in the Service Menu. See the Index and locate the
page for Operators/Technician Main Menu detailed
descriptions of these Menus.
Planogram Management
Although there are ways to manage the Planogram in the
Service Menus, in the Driver Main Menu there are specific
Icons that allow quick access to this Menu.
1. The Planogram Management Icon allows you to
assign the UPC Code on the Product Package to a
Selection.
2. Once a UPC Code is assigned to a Selection the
consumer will see an Image of that Product when
that Selection is made.
3. Pressing the Information Icon next to the Product
Image will show the Nutritional Facts for that
Product.
4. For a UPC Code to be valid, the UPC Code must be
in the Library or Planogram loaded in the Machine.
5. Deleting a UPC Code will cause that Selection to
show a generic picture on the Display and
Information Icon will not be shown.
6. You can use the same UPC Code for multiple
Selections if you have two or more Selections of the
same Product.
7. Cashless customers can create and push
Planograms over the air or a Planogram can be
loaded onto a USB and uploaded into the Machine.

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Touch Planogram Management
Menu Bar to enter the
Planogram Menu.
Touch a Menu Bar to View,
Audit or Edit the Planogram.
Touch View Planogram Menu
Bar to View the current
Planogram information.
If a Planogram has been loaded
into the Machine, an Image,
Price and Selection Number for
each Selection will be shown. If
not a generic picture will be
shown.

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Touch Planogram Audit Menu
Bar to enter the Planogram
Menu.
Choose a Tray you wish to Audit.
The Screen will show the current
Product and UPC assigned to the
Selections on that Tray.
Touch Edit
Planogram to make
changes to the Planogram
Menu.
Choose a Tray you wish to Edit.
Choose the Selection you wish
to Edit.

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Touch Product Menu Bar to enter a new UPC Code.
Touch Edit Current Code to enter a new UPC Code or Select
From The Product List.
If you choose Select From The Product List all Products will be
listed and you can scroll through to choose a Product. If you
choose Edit Current Code a numeric box will appear allowing
you to enter a new UPC Code. This Code must be in the
current Planogram or Library. You must choose Save to lock in
the changes.
Touch Price Menu Bar to enter
a new Price for the Selection.
A numeric keypad will
appear, enter a new Price
and choose Accept.
The Screen will revert back to
the previous Menu, you must
choose Save to lock in the
changes.

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Operators/Technician Main Menu
1. If PIN 3333 is entered and No Errors Exist, the
Operators / Technician Menu appears allowing
access to the Service Menu Bars.
2. Each of the Menu Bars provides access to detailed
Menus under the corresponding heading.
3. Touching a Menu Item on the Screen provides
access to that Menu Item.
4. Touch the arrow at the bottom or top of the Screens
to toggle between the Screens shown.
5. For Programming purposes the BevMAX Refresh 6
Media platform uses a 9” LCD Touch Screen and a
series of Icons and Menu Bars to access to the
Service Modes.
6. Touching a Menu Bar will take you to that Menu
followed by a list of related sub Menus.
7. A successful touch of an Icon or Menu Bar will sound
an audible beep to acknowledge acceptance of the
touch on the Screen before proceeding to the
selected Menu.
8. The lighter green arrow at the top or bottom of the
Screen indicates that additional Menus are available
to be seen or reviewed.
9. Across the top of the Main Menu is a series of three
Icons that will always be present when in the Service
Menu.
a) The Back Icon returns you to the prior Menu
Screen.
b) The Home Icon returns you to the Main
Service Menu.
c) The Test Icon is not currently used.
10. The content of the Main Menu area will change
depending what Menu you are in.
11. All the features normally associated with a Touch
Screen, its Icons and Menu Bars are possible,
including:
12. Touching an Icon or Menu Bar to toggle its current
state (On to Off, Yes to No, etc), or
13. Touching a Menu item to access another level of the
tiered Menu system.
14. Alpha & numeric keypads will pop up when required
for input.
15. Confirmation Pop Up Boxes will appear to confirm
an item to be added or deleted.
16. Another feature of this screen is that it shows the
current time, date, temperature and current Atlas
Board Software Revision at the bottom of the Screen

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Monetary Menu System Settings Test Special Vend Modes Firmware Information Timed Events
MDB Level UI Theme Screen Test Alternative Vending Cashless Time of Day Events
Bill Validator Machine Information Touchscreen Test Free Vend Machine Information Backup Events
Stack Bills Time and Date Refrigeration System Token Enable Monetary Power Saving Events
Bill Acceptance Language NFC/MagTek Head Test Winner Mode Refrigeration Storage Mode
Coin Mech Setting Custom Messages Surround Lighting Test Combo Vends Telemetry when Unassigned Suggestion Engine Events
Coins In/Out Idle Timeout Test Vend Trade Show Vend Bypass Get Network Status
Card Reader A Start screen renewal(2hrs) Cashless System Test Rapid Vend Ping Server Diagnostics
Card Reader B Software Updates Coin Return Motor Skip Main Menu Assign Unit Active Errors
Onboard Cashless Backup/Restore Platform Movement MultiVend Discount Load Network Config Clear health check error
MDB Cashless Cart Clone Configurations Cabinet Lighting Test Picker Cup Dance Show Network Configuration Uptime Since Last Reboot
MDB Cashless Postpay Only Clone Board Port And Cup Sensors Last Reboot Reason
Show Currency Symbol Cab Lights When OOS Security Codes Telemetry when Assigned
Decimal Separator Advertisements Product Configuration Enter PIN Get Network Status
Correct Change Parms High Contrast Service Mode Selection Configuration Change Driver PIN Ping Server
Force Vend Automatic Reboot Settings Remove Product Library Change Operator PIN Sync Time with Server
Declining Balance Screen Brightness UPC/EAN Codes Change Engineer PIN Send DEX
Accept on Low Change LED Color Shopping Cart Setup Change Manufacture PIN Unassign Unit
Low Change Message DTS Space to Sales (FIFO) Route Driver Price Menu Send Logs
Credit For Failed Vend Refrigeration Settings View Planogram Mesh Network Enable
Allow Consumer Overpay Cabinet Offsets Edit Planogram Update Configuration
Cash Discount Model Number Browse Categories Update Cashless Terminal Config
Encoder Resolution Update planogram Load Network Config
Price Enable autocal hook offset Restore PoG from Server
Entire Machine EVS Compliance Port Sensor
By Tray Cup Sensor
Individual Prices
Data Recall
Non-Resettable Sales Data
Resettable Sales Data
Events
ID Numbers (Boards & peripherals)
BEVMAX REFRESH 6 MEDIA – PROGRAMMING MAP

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MONETARY Icon
• Allows you to program the settings for all Credit
Devices and related functions.
• Touch Monetary Menu Bar to enter the Menu.
THE MONETARY MENU
1. MDB Level
2. Bill Validator
3. Stack Bills
4. Bill Acceptance
5. Coin Mechanism
6. Coins In/Out
7. Card Reader A
8. Card Reader B
9. Onboard Cashless
10. MDB Cashless Cart
11. MDB Cashless
Postpay Only
12. Show Currency
Symbol
13. Decimal Separator
14. Correct Change
Parms
a) Force Vend
b) Declining
Balance
c) Accept on
Low
Change
d) Low
Change Message
e) Credit For Failed Vend
f) Allow Consumer Overpay
15. Cash Discount
MDB LEVEL
Touch MDB Level Menu Bar.
The Display will show the MDB Devices currently communicating
and the MDB Level they are currently communicating. This Menu is
only active when MDB Peripherals are being used.

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BILL VALIDATOR OPTIONS
Touch Bill Validator Menu Bar to toggle between Bill Validator On
or Off. If no Bill Validator is installed Menu will read Bill Validator
not connected.
 When the Bill Validator is set to Off the Machine will
not accept bills.
 When Bill Validator is set to On the Stack Bills and Bill
Acceptance Menus will be shown allowing you
additional bill handling options.
Touch the Stack Bills Menu Bar to toggle between ON (Stacked)
and Off (Not Stacked).
 If ON (Stacked) All bills accepted will be stacked
immediately. If the Coin Return is depressed, change
(coins) will be paid back.
 If OFF (Not Stacked) The Machine will accepts bills
that meets or exceeds the highest vend price. If the
Coin Return is depressed the last bill inserted will be
returned and all previous bills inserted will be
returned in change (coins).
Touch Bill Acceptance Menu Bar to enter the Menu.
All denominations the Validator is capable of accepting will be
shown.
Touch the value on the display to select or unselect the bill/note
denominations you wish to accept/not accept. The Validator must
also be enabled to accept the bills. Token must be enabled to
accept Tokens or Coupons. You will also need to choose what
Selections work with Tokens or Coupons in the Special Vend Modes
Menu.

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COIN MECHANISM OPTIONS
Touch the Coin Mechanism Menu Bar to set the Coin
Mechanism type.
The current setting is shown without entering the Menu.
Touch the desired Coin Mechanism option Menu Bar and Accept
to save.
Note: Executive Coin Mechanism is not used in the US. When
enabled all Bill Related Menus are removed.
Touch Coins In/Out Menu Bar.