Crane Frozen Gourmet Manual

This machine has been engineered to our own rigid safety and performance standards. It
has been designed to comply with sanitation and health guidelines recommended by the
Automatic Merchandising Health-Industry Council (AMHIC) and it conforms with all
other NAMA safety recommendations.
This machine has been manufactured in accordance with the safety standards of both
Underwriter’s Laboratories and the Canadian Standards Association. To maintain this
degree of safety and to continue to achieve the level of performance built into this
machine, it is important that installation and maintenance be performed so as to not alter
the original construction or wiring and that replacement parts are as specified in the Parts
Manual. Your investment in this equipment will be protected by using this Setup and
Operator’s Guide, the Programming Guide, and the Parts Manual in your operation, ser-
vice and maintenance work. By following prescribed procedures, machine performance
and safety will be preserved.
Crane Merchandising Systems Parts and Support
Phone Numbers:
Parts: 1-800-621-7278
Service: 1-800-628-8363

Frozen Gourmet Setup and Operators’ Guide
4550001 i
Power Requirements............................................................................................. 1
Specifications ....................................................................................................... 1
SureVend™ System ............................................................................................. 2
Unpack and Inspect .............................................................................................. 3
Position the Merchandiser.................................................................................... 3
Controls and Indicators......................................................................................... 4
How to Turn the Merchandiser On and Off ......................................................... 6
Health Control...................................................................................................... 6
Loading the Merchandiser.................................................................................... 7
Place trays in the loading position: ............................................................... 7
Set Up Trays to Vend Products..................................................................... 8
Removing a Tray........................................................................................... 8
Remove a Column Divider............................................................................ 9
Operate a Tray Outside the Machine.................................................................. 10
Changing Tray Configurations........................................................................... 11
Replacing a Motor With a Spiral Bearing................................................... 11
Connecting and Disconnecting a Motor Harness........................................ 11
Set Up a Tray to Vend Wide Products........................................................ 12
Removing and Installing Spirals ................................................................. 14
Removing and Installing a Spiral Motor:.................................................... 16
Installing a Gear .......................................................................................... 17
Installing a Spiral Coupler........................................................................... 18
Moving a Tray Up or Down........................................................................ 19
Installing a Tray in the Merchandiser ......................................................... 20
Load Trays With Product ................................................................................... 21
Loading a Tray With Products In General:................................................. 21
Product Pusher Usage: ................................................................................ 22
Return the Trays to the Vending Position .......................................................... 23
Install and Set Price Labels ................................................................................ 24
Installing Price Labels:................................................................................ 24
Adjusting the price roll:............................................................................... 24
Install Selection ID Labels ................................................................................. 25
Installing Selection ID Numbers:................................................................ 25
Which ID Label Goes With Which Selection? ........................................... 26
Refrigeration System.......................................................................................... 27
Screens: ....................................................................................................... 27
Spacing:....................................................................................................... 27
Table of Contents

Frozen Gourmet Setup and Operators’ Guide
ii 4550001
Accessories......................................................................................................... 28
Install the Lock Cylinder:............................................................................ 28
Install the Optional Cash Box Lock:........................................................... 28
Load the Coin Mechanism:......................................................................... 28
Basic Programming ............................................................................................ 29
Set Prices..................................................................................................... 29
View the Cabinet Temperature ................................................................... 30
View the Evaporator Temperature.............................................................. 30
Freezer Defrost............................................................................................ 30
Final Checkout.................................................................................................... 31
Test Vend Selections................................................................................... 31
Operational Readiness Check...................................................................... 31
Spiral Indexing Procedure (One Spiral, One Motor) .................................. 32
Spiral Indexing Procedure (Two Spirals, One Or Two Motors)................. 33
Testing the Bill Validator............................................................................ 33
Routine Service and Sanitation .......................................................................... 34

Frozen Gourmet Setup and Operators’ Guide
4550001 iii
Thank you for purchasing a Crane Merchandising Systems Frozen
Gourmet vending machine. Your vending machine is actually a
freezer, a refrigerator, and can be operated in a “slack” or “soft
freeze” mode.
See your Programming Guide for details.
OPERATION AS A FROZEN VENDING MACHINE:
The frozen gourmet has a setpoint range of -3º F to -10º F. The
default and recommended setting from the factory is -5º F. The
defrost cycle default setting from the factory is 4 cycles per 24 hour
period. The operator may adjust the number of defrost cycles per
24 hour period from a minimum of 1 to a maximum of 8.
See your Programming Guide for details.
OPERATION AS A SLACK OR SOFT FROZEN VENDING
MACHINE:
The frozen gourmet has a setpoint range of +12º F to 0º F. The rec-
ommended setting for this zone is +6º F. The defrost cycle default
setting from the factory is 4 cycles per 24 hour period. The opera-
tor may adjust the number of defrost cycles per 24 hour period from
a minimum of 1 to a maximum of 8.
See your Programming Guide for details.
OPERATION AS A REFRIGERATED VENDING
MACHINE:
The frozen gourmet has a setpoint range of +34º F to +38º F. The
recommended setting for this zone is +37º F. The defrost cycle
default setting from the factory is 4 cycles per 24 hour period. The
operator may adjust the number of defrost cycles per 24 hour period
from a minimum of 1 to a maximum of 8.
See your Programming Guide for details.

Frozen Gourmet Setup and Operators’ Guide
iv 4550001
NOTES:
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Frozen Gourmet Setup and Operators’ Guide
4550001 1
CAUTION
Do not connect the machine power cord or attempt to operate the mer-
chandiser before it is completely inspected, and your location’s power
supply is checked for proper voltage and grounding as outlined below.
The merchandiser is supplied with a service cord for the country of use and is terminated
in a grounding type plug. The wall receptacle used for this merchandiser must be properly
polarized, grounded, of the correct voltage, and rated for outdoor use. Operating the mer-
chandiser from a source of low voltage will VOID YOUR WARRANTY. Each merchan-
diser should have its own electrical circuit and that circuit should be protected with a
circuit breaker or fuse conforming to local regulations.
Voltage Check - Place the leads of a voltmeter across the LINE (LIVE) and NEU-
TRAL terminals of the wall receptacle. The voltmeter should indicate 110-130 volts
ac for 120 volt, 60 Hz locations.
Polarity Check - Place the leads of a voltmeter across the LINE (LIVE) and
GROUND terminals of the wall receptacle. The voltmeter should indicate 110-130
volts ac for 120 volt, 60 Hz locations.
Noise Potential Check - Place the test leads of a voltmeter across the NEUTRAL
and GROUND terminals of the wall receptacle. The meter should indicate 0 volts
ac. A measurement greater than 1.5 - 2.0 volts ac could result in problems for the
merchandiser's electronic circuitry caused by electrical noise.
Any deviation from these requirements could result in unreliable performance from your
merchandiser. FOLLOW ALL LOCAL AND NATIONAL CODES
Dimensions
Height 72” (1829 mm)
Width 48 3/8” (1229 mm)
Depth 36.5” (Millennia Style) (927 mm)
Shipping Weight 881 lbs. (400 kg) (without packing material)
Circuit Requirements 20 Amp circuit
Refrigeration:
Refrigerant R-404a
Charge 461g (16.25 oz.)
Compressor 3/4 hp.
Power Requirements
Specifications

Frozen Gourmet Setup and Operators’ Guide
2 4550001
• Guaranteed delivery eliminates credit vouchers due to
misloading or product hang-ups
• Credit is reestablished if product is not delivered, or can be
configured to refund customer’s money
• Spirals return to home for best visual product presentation
• Machine automatically returns to standard operation if a
SureVend™ problem is detected - no machine downtime
• Feature is standard on this machine
• Automatic self-calibration - no adjustment is necessary
• Works in all lighting conditions and temperatures
• Retrofit kit is available for most recent model spiral
equipment
SureVend™ System

Frozen Gourmet Setup and Operators’ Guide
4550001 3
Verify the model and part numbers with the merchandiser invoice or freight bill. Immedi-
ately report any shortage or discrepancy to the carrier.
Remove and save all shipping and packing materials until a thorough inspection has been
completed.
Examine the merchandiser for dents, scratches, or other damage resulting from improper
handling. If any shipping damage is detected, file an immediate claim with the carrier.
WARNING
This machine is only rated for installation in an indoor location.
1. Place the merchandiser in its final location. Make sure there is a minimum of 6
inches between the rear screen and the wall.
2. Level the merchandiser:
a. Place a spirit level on the top front edge of the cabinet with the door fully closed.
Adjust the front legs only until the cabinet is reasonably level.
b. Hold the door open about 4 inches.
WARNING
Have an assistant hold the merchandiser while you adjust the leg
levelers.
c. Adjust the back legs so that the back leg leveler on the hinge side is off the floor
just enough so a piece of paper can slide under it with only a bit of resistance.
d. For proper weight distribution on all four legs, raise the back leg on the hinge
side by unscrewing the leveler 1½ turns.
NOTE
You may need to use pliers or channel locks to loosen the leg levelers.
3. Plug the merchandiser into a wall receptacle.
Unpack and Inspect
Position the Merchandiser
FRONT
SPIRIT LEVEL
LEG
LEG
LEVELER
LEFT REAR
LEG
1-1/2 TURNS

Frozen Gourmet Setup and Operators’ Guide
4 4550001
4.
Interlock Switch. When the cabinet door is open, this switch turns off the glass heater
and turns on the service light (not present on all models).
Low Voltage Switch. Informs the controller software of the main door open or closed sta-
tus.
Message Display. This is how the merchandiser communicates with the outside world.
Customers can see messages about how much money they have put into the merchandiser.
The message display also tells customers when a selection is sold out and when vending is
free, inhibited, or discounted. The message display shows you what you are doing when
you program the merchandiser, and can show you what is wrong if there is a failure.
Free Vend Keyswitch (optional). This allows someone (other than maintenance people)
to set the merchandiser to free vend without opening the door.
Selection Switch Panel. The customer uses these switches to make selections. Also,
maintenance people may use this switch panel during programming and other support
modes.
Coin Return Button. Pressing this button returns any coins that have been paid into the
merchandiser prior to a vend.
Bill Acceptor (Optional). Accepts bills in various denominations, depending upon the
type of bill validator, and how the machine is configured.
Service Keypad. The service keypad is located at the top of the monetary panel. It gives
service personnel the means to program, retrieve data from, and view diagnostic informa-
tion about, the merchandiser.
Controls and Indicators

Frozen Gourmet Setup and Operators’ Guide
4550001 5
5.
Main Controller PCB Display. This display consists of two light emitting diodes (LED)
mounted on the controller PCB.
POWER ON
(L.E.D. 1) When lit, this red LED indicates electrical power is applied to the controller PCB.
HEARTBEAT
(L.E.D. 2)
When flashing, this red LED indicates
that the controller PCB is active, and the
software is operating.
Controls and Indicators (Continued)
NORMAL CONDITIONS:
When the merchandiser is operating normally, you should see a steady red
POWER ON indicator and a flashing red HEARTBEAT indicator. Contact a
service representative if any other condition exists.

Frozen Gourmet Setup and Operators’ Guide
6 4550001
The Frozen Gourmet merchandiser is equipped with an electronic automatic shutoff
(health) control as required by most state and local health authorities. This control pre-
vents vending of merchandise when the temperature in the food storage compartment
exceeds the design requirement for potentially hazardous food.
Your merchandiser is unique in that it is designed to store and dispense food product that
is either frozen, slacked frozen or cold. Frozen means maintaining food at or below 0ºF
(-18ºC).
Slacking means the process of moderating the temperature of a pre-cooked frozen food to
facilitate the reheating process. Slacked frozen food is maintained at or below 15ºF
(9.4ºC). Cold food is to be maintained at or below 41ºF ( 5ºC).
This merchandiser will automatically go out-of-service if the temperature in the food stor-
age compartment goes above 10ºF (-12ºC) for frozen food, 25ºF (-4ºC) for slacked frozen
food or 45ºF (7ºC) for more than 5 minutes. This will also occur if the temperature of the
food storage compartment does not fall to 10ºF (-12ºC) for frozen food, 25ºF (-4ºC) for
slacked frozen food within 75 minutes of the cabinet door being closed or 45ºF (7ºC) for
cold food within 30 minutes of the door being closed.
When the Automatic Shutoff Control deactivates the vending mechanism the display will
show 3$,/.1 18.43.%2$15("$. When the monetary door is opened, the
message '"$11 will be displayed along with the date, time and maximum cabinet tem-
perature reached. Should this occur, the food is to be discarded. To reset the Shutoff Con-
trol, the refrigerated cabinet door must be opened and closed again.
This out-of-service condition may occur at initial setup. Therefore, Crane Merchandising
Systems recommends the merchandiser be operated with the food storage compartment
empty until the temperature reaches a level low enough to satisfy the Shutoff Control.
How to Turn the Merchandiser On and Off
• Power to the merchandiser is con-
trolled by the main power switch,
located on the power panel.
• The power panel is on the right side o
f
the merchandiser, behind the monetar
y
door. WARNING
Lethal voltages are present. Unplug the
merchandiser whenever you do one of th
e
following tasks:
• •Change a fuse
• •Change the fluorescent lamp
• •Change the lamp starter
• •Connect or disconnect a harness
(except a motor harness when the tray
has been removed)
Failure to do so may result in persona
l
injury.
Health Control

Frozen Gourmet Setup and Operators’ Guide
4550001 7
6.
1. Place trays in the loading position:
a. Place both hands on the tray as shown.
b. Lightly lift the front of the tray and pull the tray toward you until you hear and
feel the rear tray rollers drop into the cut-out in the top of the guide rail.
c. Continue pulling the tray forward for another inch. You will then be able to tilt
the tray downward into the loading position as shown.
NOTE
Handle the tray with care to avoid scratching the delivery pan assem-
bly.
Loading the Merchandiser

Frozen Gourmet Setup and Operators’ Guide
8 4550001
2. Set Up Trays to Vend Products
These instructions will guide you through setting up your trays for vending. You will be
asked to determine if your tray can physically holdthe products you intend to vend. If not,
you will be directed to other procedures which will help you get themset up. Follow these
steps for each tray in your machine:
a. Make sure the tray is in the loading position.
b. Will the products fit between the spiral turns? If so, proceed to the next step.
Otherwise, change the spiral.
c. Will the product pass under the tray immediately above? If so, proceed to the
next step. Otherwise, reposition the tray and guides.
d. Will the product touch products on either side? If not, proceed to the next step.
Otherwise, install a product spacer.
e. Load products in the tray.
f. Return the tray to the vending position.
g. Install the price labels.
h. Install the selection ID numbers.
3. Removing a Tray
Study this procedure before you install a tray for the first time; while you are holding the
tray you will not be able to see this area. Proceed as follows:
.
a. Lightly lift the front of the tray and pull the tray toward you until you hear and
feel the rear tray rollers drop into a cut-out in the top of the guide rail
PC BOARD
ATTACHED TO
TRAY GUIDE
TRAY GUIDE RAIL
b. Unplug the tray wiring har-
ness from the PC board
mounted on the tray guide rail
JUST ABOVE the tray you
are removing.

Frozen Gourmet Setup and Operators’ Guide
4550001 9
CAUTION
When the cabinet door is not fully open, use extra care in removing
the bottom tray. Failure to do so may result in damage to the tray.
4. Remove a Column Divider
CUT-OUT
TAB
(ON TRAY)
REAR OF
TRAY
TRAY GUID
E
RAIL
c. Lift up on the tray and slide it toward the back.
No more than an inch should be needed.
d. The tab near the back of the tray should align
with the cut-out in the top of the tray guide rail as
shown.
e. Lift the tray clear of the tray guide rail and out of
the merchandiser.
2
1
COLUMN
DIVIDER
a. Push the column divider toward the back of the
tray - .
b. Lift the column divider clear of
the tray - .
c. Install the column divider in the
reverse order of removal.
1
2

Frozen Gourmet Setup and Operators’ Guide
10 4550001
.
Tray harness extension (P/N 1709018) is available from your National Vendors Parts
department. The extension will enable you to remove the tray from the machine and still
operate the motors and spirals. Connect it as shown:
Operate a Tray Outside the Machine

Frozen Gourmet Setup and Operators’ Guide
4550001 11
.
1. Replacing a Motor With a Spiral Bearing
REMOVING A MOTOR:
a. Disconnect the harness from the motor. See CONNECTING AND DISCON-
NECTING A MOTOR HARNESS, below.
b. Remove the spiral. See REMOVING AND INSTALLING SPIRALS (page
14).
c. Remove the spiral coupler. See REMOVING A SPIRAL COUPLER (page 15).
d. Remove the motor. See REMOVING AND INSTALLING A SPIRAL
MOTOR (page 16).
INSTALLING A SPIRAL BEARING:
e. Put the gear into position if required in this set-up as shown. See INSTALLING
A GEAR (page 17).
Install the spiral coupler. See INSTALLING A SPIRAL COUPLER (page 18).
Changing Tray Configurations
SPIRAL
BEARING
GEAR
SPIRAL
COUPLE
R
BACKWALL
OF TRAY
˜
2. Connecting and Disconnecting a Motor Harness
To avoid breaking the motor circuit board,
hold the header on the circuit board when-
ever connecting or disconnecting a motor
harness.
D
ISCONNECTING A MOTOR HARNESS:
a. Pull the harness connector away from the circuit
board as shown.
b. Tuck the unused part of the harness out of the way
in the trough at the back of the tray.
C
ONNECTING A MOTOR HARNESS:
c. Locate the harness connector for the appropriate tray position.
P
ush the harness connector over the header pins on the motor circuit board as shown.

Frozen Gourmet Setup and Operators’ Guide
12 4550001
3. Set Up a Tray to Vend Wide Products
The following steps will help you configure your tray to vend wide products. When you
have completed the procedures called out in each step, return to the next step in the proce-
dure. When you are done with the entire wide product steps, return to the set-up proce-
dures above.
a. Remove the tray from the merchandiser and place on a flat surface.
b. Based on the size of the product you want to vend, decide how many spiral posi-
tions it will occupy. Please remember that the leftmost spiral in the group
must have an even ID number (0, 2, 4, etc.) For example, if a product is three
spirals wide, the left spiral will be ID number 0, and the right spiral will be ID
number 2. Be careful how wide you set up for, because really wide products
could get hung up in the delivery door.
c. Remove the column dividers inside the group. See REMOVE A COLUMN
DIVIDER, page 9. In the example of three spiral positions, you would be
removing the dividers between spiral ID numbers 0 and 1, and 1 and 2.
NOTE
The left-most position in the group of three must be an even numbered
position.
d. If your product requires 2 adjacent spirals, replace the rightmost motor with a
spiral bearing and gear, and install a gear on the leftmost motor. Skip to step h.
e. Remove all spirals in the group except the leftmost spiral.

Frozen Gourmet Setup and Operators’ Guide
4550001 13
f. Do one of the following:
• If your group has an ODD number of spirals (3, 5, etc.) remove the harnesses
from all motors in the group except the leftmost one. To the rightmost motor,
utilizing the 1599024 jumper, connect the harness from the motor immedi-
ately to its left.
• If your group has an EVEN number of spirals (4, 6, etc.) remove the har-
nesses from all motors inside the group (leave the harnesses connected to the
leftmost and rightmost motors).
g. Install a spiral at the rightmost position in your group. Make sure it has the
same product capacity and is opposite to the one in the leftmost position.
h. Return the tray to the merchandiser.
i. Electronically couple the motors as needed (see your Programming Guide for
information).
Couple the left motor to the right motor inside the frost cover over the tray motor. See the
Programming Guide.
Load products as shown.

Frozen Gourmet Setup and Operators’ Guide
14 4550001
4. Removing and Installing Spirals
All spirals are the same diameter:
• There are two types of spirals:
TO REMOVE A SPIRAL:
a. Pull forward on the retaining clip and remove the end of the spiral from the spi-
ral coupler as shown.
b. Remove the spiral from the tray.
ITEM CAPACITY
OF SPIRAL
PART NUMBER
CLIP COLOR
CLOCKWISE
(RH) COUNTERCLOCKWISE (LH)
4 (Optional) 1707051 1707049 Green
5 (Standard) 1707047 1707045 Tan
6 (Standard) 1707041 1707039 Purple
8 (Standard) 1707018 1707016 Grey
10 (Standard) 1707006 1707004 Blue
C
OUNTER-CLOCKWISE (left hand) CLOCKWISE (right hand)
PULL
LIFT
SPIRAL
RETAINING
CLIP
SPIRAL
COUPLER