Crow Serenity Series User manual

ELECTRONIC ENGINEERING LTD.
Serenity™
CONTROL PANEL
User’s Guide
Preliminary draft Version

Crow Limited Warranty
(Crow) warrants this product to be free from defects in materials and workmanship under normal use and service
for a period of one year from the last day of the week and year whose numbers are printed on the printed circuit
board inside his product.
Crow’s obligation is limited to repairing or replacing this product, at its option, free of charge for materials or labor,
if it is proved to be defective in materials or workmanship under normal use and service. Crow shall have no
obligation under this Limited Warranty or otherwise if the product is altered or improperly repaired or serviced by
anyone other then Crow.
There are no warranties, expressed or implied, of merchantability or fitness for a particular purpose or otherwise,
which extend beyond the description on the face hereof. In no case shall Crow be liable to anyone for any
consequential or incidental damages for breach of this or any other warranty, expressed or implied, or upon any
other basis of liability whatsoever, even if the loss or damage is caused by Crow’s own negligence or fault.
Crow does not represent that this product can not be compromised or circumvented; that this product will prevent
any person injury or property loss or damage by burglary, robbery, fire or otherwise; or that this product will in all
cases provide adequate warning or protection. Purchaser understands that a properly installed and maintained
product can only reduce the risk of burglary, robbery or other events occurring without providing an alarm, but it is
not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss or
damage as a result. Consequently, Crow shall have no liability for any personal injury, property damage or any
other loss based on claim that this product failed to give any warning. However, if Crow is held liable, whether
directly or indirectly, for any loss or damage arising under this limited warranty or otherwise, regardless of cause
or origin, Crow’s maximum liability shall not in any case exceed the purchase price of this product, which shall be
the complete and exclusive remedy against Crow.
© 2005. All rights reserved.
Information in this document is subject to change without notice. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical, without express written permission of
P/N February 2013

i
Contents
INTRODUCTION ...................................................................................................................................1
THE CROW ALARM CONTROL SYSTEM...........................................................................................................1
SERENITY FEATURES ................................................................................................................................2
TYPICAL ALARM SYSTEM CONFIGURATION .....................................................................................................2
LCD & TOUCH PANNEL KEYPAD DESCRIPTION ...................................................................................3
TABLE 1: MAIN SCREEN BUTTONS & SYMBOLS DESCRIPTION .............................................................................3
KEYPAD FUNCTION + ALPHANUMERIC KEYS ...................................................................................................4
TABLE 2: KEYPAD KEYS DESCRIPTION ..........................................................................................................4
LEARN HOW TO READ ALARM/TROUBLE/INFORMATION DATA STATUS...................................................................5
LEVELS OF SEVERITY................................................................................................................................5
LOGGING EVENTS....................................................................................................................................6
DISPLAYING ALARMS VIEW ........................................................................................................................6
LOGGING TO ALARMS/EVENTS STATUS VIEW..................................................................................................6
TABLE 3: ALARM/TROUBLE GRAPHIC SYMBOLS ...............................................................................................8
AUDIBLE SIGNALS ...................................................................................................................................9
SUMMARY OF FUNCTIONS........................................................................................................................10
OPERATING THE LCD KEYPAD ...........................................................................................................12
HOW TO ARM THE SYSTEM BEFORE EXIT.....................................................................................................12
Preparing the System for Arming.........................................................................................................12
Arming the System with a code............................................................................................................12
Quick Arm (When enabled at installation by the installer)....................................................................13
Disarming the System ..........................................................................................................................14
Stopping and Resetting Alarms............................................................................................................14
ARMING THE SYSTEM WHILE STAYING HOME ...............................................................................................15
Arming the System in Stay Mode.........................................................................................................15
Disarming the System ..........................................................................................................................15
ARMING IN THE LATCHKEY MODE ..............................................................................................................16
HOW TO ARM PARTITIONS (IF ENABLED AT THE INSTALLATION)........................................................................16
HOW TO BYPASS A ZONE OR BYPASS A ZONES GROUP.....................................................................................17
USING CHIME.......................................................................................................................................18
EMERGENCY ALERTS ..............................................................................................................................19
How to initiate Panic Alarm ..................................................................................................................19
How to initiate Medical Alarm...............................................................................................................19
How to initiate Fire Alarm .....................................................................................................................19
GENERATE THREAT OR DURESS.................................................................................................................19
INITIATING DURESS FUNCTION .................................................................................................................19
HOW TO DISPLAY &READ EVENTS FROM MEMORY.........................................................................................20
HOW TO CONTROL OUTPUTS AND DEVICES..................................................................................................21
ENTERING THE USER PROGRAMMING MODE .................................................................................................21
HOW TO CHANGE OR ADD CODES..............................................................................................................22
About Master Code and the User Code...............................................................................................22
How to Change the Master Code.........................................................................................................22
How to Add or Change the User Code.................................................................................................23

ii
How to Delete the User Code...............................................................................................................23
ADDING/CHANGING TELEPHONE NUMBERS...................................................................................................24
HOW TO SET TIME AND DATE...................................................................................................................24
RFID READER FOR ARM/DISARM AREAS WITH AN ACCESS CARD /TAG.............................................................24
USING MAIN MENU CONTROL...................................................................................................................25
ENTERING NUMBERS, LETTERS AND SYMBOLS...............................................................................................25
LCD KEYPAD DESCRIPTION...............................................................................................................26
LOCAL CONFIGURATION – .......................................................................................................................26
ADJUSTING LANGUAGE, KEYPAD SOUND, BACKLIGHT, MICROPHONE AND SPEAKER.................................................27
CUSTOMIZATION CHART ...................................................................................................................30

1
Introduction
The Crow Alarm Control System
We are really pleased that you chose to protect your premises and possibly even your lives with
our SERENITY SERIES from Crow Electronic Engineering Ltd.
SERENITY™ is an elegant compact two way wireless home security system featuring TCP/IP,
GSM, PSTN and GPRS communication as well as home automation capabilities.
SERENITY™ is a slim alarm panel designed to fit on your wall like a piece of art. Let the beauty
of our products seduce you and let yourself be amazed, surprised and impressed by the
outstanding technologies Crow products offers you.
The SERENITY SERIES is a highly advanced, multifunction alarm control system, designed to
flawlessly manage your security system at home or at business, protects you against burglary
and supports the operation of multiple electronic devices.
The SERENITY SERIES has many incredible program options and additional accessories that
can enhance the standard features of the panel from simple “Home Automation” to “Radio
control” and Voice Prompted Command control”. Please ask your installer to find out more about
these powerful features.
You can phone your home to check or change the status of any output using the keys on your
phone. Arm or disarm the whole house or just one area, all with your own voice confirming your
selections.
It also has a comprehensive alarm event memory that logs all controller activity with a time and
date stamp.

2
Serenity Features
Manages Up to 32 Zones, 30 wireless and 2 wired(can be mapped to 2 wireless) zones
Available in 8F and 9F frequencies
Supports up to 4 partitions
New graphic LCD display and two way wireless keypads
Two way wireless transceiver
Wide range of indoor and outdoor two way wireless accessories
TCP/IP, PSTN ,Optional GSM/GPRS, communication with CID, text messaging and
remote control features
Event reporting to central monitoring stations , SMS messages, web applications, mobile
phones, landline phones
On board RFID (proximity tag reader)
Two way voice on board communicator
Interactive voice guide
Voice mail
Access control and home automation features
Home automation support
External power supply
Designed to comply with EN50131 Grade 2
Typical Alarm System Configuration
The protected premises can be divided up into 32 zones, as defined by the installation scheme.
The protected area can be grouped into four separate partitions (1, 2, 3, and 4).
The system enables you in a business environment, to conveniently group separately, the offices
from the warehouse area, or in a private residence, the different rooms of the home. For
example, living room, bedroom, and maybe the basement and attic.
These groups or zones can react specifically to different types of events and then generating an
alarm or activate a device.
The system can be armed in two different modes:
Arm / ( ) – the protected areas are entirely vacated.
Stay / ( ) – people and pets populate the protected areas.
You have access to the keypad's control features, and can change the settings yourself.
The system can be accessed via multiple keypads (each located at a different site). Up to seven
external keypads can be integrated into the system. Access levels and your access codes are
described later on in this guide.

3
LCD & Touch Panel Keypad Description
The LCD Keypad shows all the information required to operate the system. The User
communicates with the alarm system via the keypad. The Keypad continuously displays
information about the status of the alarm system, and enables the User to operate the system in
different modes, change settings and program User's access code.
The keypad also collects and records events to be displayed afterward on request, to overview
system activities, and to analyze system performance for diagnostics.
Picture 1
Table 1: Main Screen Buttons & Symbols Description
Button/
Graphic
indication
Description
ENTER and save action touch button
ARM OR DISARM Touch Button , and
ARM/Disarm status indication light
Alarm/troubles status display Touch Button , and
Warning alert indication
ESC or EXIT touch button
View of A,B,C, and D keys function
Output Control function and status view
View Open Zones
Main Menu List
Executable Touch button
X
Main Menu
Button
ESC/EXIT
Button
ENTER Button

4
Keypad Function + Alphanumeric Keys
These keys are used to arm the system, enter commands to alter system settings, status events,
scroll through the history events and more.
In addition the keys are used to enter codes, initiate Emergency and used for programming.
Please review the table 2.
Table 2: Keypad Keys Description
Keys
Description
1,2,3….0
Used for insertion of numbers or letters , key no.1 can be also
used for creation actions such as <space >, (+) and (,)
The P key is used for:
1. Entering programming mode (e.g. P000000E)
2. Dot (.) symbol
3. Entering a command address (e.g. P1E )
P=Program E=ENTER
ENTER key
The A key-used for ARM - pre-programmed
The B key-used for zone bypass action - pre-programmed
The C key-used to enter to memory display –
pre-programmed- and can be used to check all boxes for
specific parameter by one press
The D key-used to switch chime on/off, delete input, and
deselects all boxes in an open parameter by one press.
A "Fire" alarm will be generated if "A" & "B" keypad keys are
pressed simultaneously
A "Medical" alarm will be generated if "B"& "C" keypad keys
are pressed simultaneously
A "Panic" alarm will be generated if "C" & "D" keypad keys
are pressed simultaneously
The A...B...C…Z letters used for editing names and words
NOTE 1: A, B, C and D are programmable keys, (see command address P114) or from main
menu -programming -Keypads -function buttons

5
Learn How to Read Alarm/trouble/information Data Status
The Serenity is able to display different Alarm Graphics for Alarm/trouble/events data status
indications according to system configuration and operation.
For Example: Main Display Screen
ARMED AREA /SYSTEM STAY ARMED SYSTEM
-Flashing Symbol – Critical Alarm - Stable Symbol – Trouble Alarm
ZONE Tamper alarm ZONE Open alarm
Levels of Severity
Each alarm event has a level of severity--known as the alarm's "severity." An alarm's severity
indicates the order in which users should handle that event relative to alarms of other severities.
Each level of severity has a corresponding alarm graphic, which can be used to help users
identify alarmed entities. (For information about alarm graphics, see Table 3 on page 8.)
Severity Level
Description
Critical
An alarm condition occurred that requires immediate
Attention.
Trouble
An alarm condition occurred that does not currently
impair service, but the condition needs to be corrected
before it becomes more severe.

6
Logging Events
To enable users to examine a record of events, the system can display an event and can have
one event or several. For example, system might have an event for each monitored entity.
Displaying Alarms View
An alarm view is a window screen that displays representations of alarms. For example, an
alarm view might represent alarms in the following form:
Detailed alarm view and an alarm corresponded symbol (an alarm graphic displayed alone)
The rest of this section describes how to obtain alarm views, including how to use alarm
graphics.
Logging to Alarms/Events Status View
The following procedure describes how to login to alarm status view screen and see alarm details
in case of an alarm symbol appears on the main display screen
Example 1:ZONE Open alarm
Press on the Alert touch button to login to the alarm status view screen,(See pictures 1
and 2).
The Alarm status view screen is displaying 2 symbols; use the Left/Right touch buttons to
scroll between alarms and read the alarm's details.
1. 2.
1. Zone Open – Indicates that a zone or zones are open in the area. Press on the ENTER
touch button to display a table of numbered zones. The open zones' numbers will flash on the
screen. Press Enter again to see the open zones' names (if zone names were preprogrammed at
the installation).

7
1. 2.
2. Area 1 not ready – An alert indicating the alarm isn't ready to be armed due to an alarm
event. The alert will stop when the event is handled.
Example 2:ZONE Battery Low alarm + Main Power Fail alarm
Press on the Alert touch button to login to the alarm status view screen (See pictures 3
and 4)
The Alarm status view screen is displaying 2 symbols; use the Left/Right touch buttons to scroll
between alarms and read the alarm's details.
3.4.
1. Radio Zones battery low – To identify the radio zones that are having low battery problem,
press on the enter button , the zone numbers that are having this problem will flash on
the screen.
1.

8
Table 3: Alarm/Trouble Graphic Symbols
Alarm Symbols Display
Description
Main Display screen
Alarm Status
view screen
Flashing Symbol–Exit delay Time
Stable Symbol- AREA is in ARM
state
Flashing Symbol–Stay Exit delay
Time
Stable Symbol- AREA is in STAY
Armed state
Flashing Symbol – indicates
Critical Alarm
Stable Symbol - indicates
Trouble alarm
Open Zone
Zone Tamper Open or Low Battery
or zone sensor-watch
Main Power Fail
Fuse Fail
Low Battery (panel)
CAN BUS Fail
Ethernet Fail
GSM/GPRS Fail
Phone Line Fail
Panel Tamper
RF Jamming
Radio Zones Low Battery
Pendant low battery
AREA is not ready – the number 1
indicate AREA number 1
Zone Tamper
Output Tamper

9
Output Low Battery
Output Monitor Fail
Ten code attempts
Area 4 Armed
Zone Bypass
Alarm in Arm Mode
EX. Open Zone in Area 4
Zone Missing
Audible Signals
When the keypad is used to activate or deactivate the different functions it emits different
audible beeps. Their meaning is described in the table 3.
Table 3 List of Audible Signals
Sound
Description
Short beep
When a key in the keypad has been pressed.
Triple beeps
For ARM/DISARM/WARNING/STAY operations.
Long beep
For alarms/warning corresponded configuration parameters.
Slow beeping
At arming(start exit delay) and warning (entry delay)
Fast beeping
At the last 5 seconds of arming.

10
Summary of Functions
The system's main functions are listed in table (For LED symbol the functions are the same)
Function
Keys
Description
Notes
Full or
Partition
Arm
Option 1

C O D E

ENTER
Initiates full arm
Only if enabled by
installer.
Full Arm
Option 2
or
Initiates full arm
Quick ARM action
A key –preprogrammed
Disarm
during exit
or
Disarms the system
during exit delay
Only when slow beeping
and flashing light is
emitted.
Disarm

C O D E

ENTER
Disarms the system
Stopping Alarms.
Arm Stay

C O D E

ENTER
Initiates partial alarm
when the user is home
Only if enabled by
installer.
Arm Stay
Aor Bor Cor DKeys
Initiates partial alarm
when the user is home
Only if enabled by
installer.
Disarm Stay

C O D E

ENTER
Disarms the system
Only if enabled by
installer.
Bypass
Option 1
Aor Bor Cor DKeys 
<select zone number> Enter
Exit
Bypasses a zone(s)
Only if enabled by
installer.
Bypass
Option 2
Main menuselect Bypass
<select zone number>
Enter Exit
Bypasses a zone(s)
For main menu button
see picture 1 on page 3 of
the guide.
Initiate
Panic
C+DKeys
Activates panic alert
Only if enabled by
installer.
Initiate
Medical
B+CKeys
Activates emergency
alert
Only if enabled by
installer.
Initiate Fire
Alarm
A+BKeys
Activates emergency
alert
Only if enabled by
installer.
Memory
Option 1
Aor Bor Cor DKeys
Initiates display of
events from memory.
<ENTER> or <EXIT>
cancels memory readout
Only if enabled by
installer .Displays events,
(Use < > key
to scroll up manually).
Memory
Option 2
Main menu
select Memory Enter
Exit
Initiates display of
events from memory.
<ENTER> or <EXIT>
cancels memory readout
Chime
enable/disa
ble
Option 1
Aor Bor Cor DKeys
Enable or disable chime
function
Only if enabled by
installer
D key – default
Chime
enable/disa
ble
Option 2
Main menu
select Chime Enter
Exit
Enable or disable chime
function
Repeat this step to
disable this function

11
Function
Keys
Description
Notes
Output
Control
Option 1
Aor Bor Cor DKeys 
<select Output number >
Enter Exit
Activates or deactivates
outputs and devices
Only if enabled by
installer
Output
Control
Option 2
<select Output number
Enter Exit
Activates or deactivates
outputs and devices
This key is Programmed
by Default
Change or
Add Users'
code
Option 1
from installer mode
<P000000> 
ENTER
Activates program mode
to add or change Users'
codes
Only if enabled and
provided by installer
M CODE
- Master Code
Note 2: If you started an operation incorrectly, press <ENTER> or <EXIT/ESC> to exit and return to the previous mode.

12
LCD Keypad operations
How to Arm the System before Exit
Preparing the System for Arming
Verify that all zone indicators are off, when all zones are closed (all doors, exits and windows are
closed and motion in the protected area is restricted or bypassed), the system is ready to be
armed. If one or more zone indicators are illuminated, it displays the open zones.
When the system is not ready for arming (at least one zone is open) the display shows
Click on the touch button and then the Enter Button to review the numbers and
names of all open zones, as shown in the next picture. Flashing zone number 31 is in open zone
state.
Note: To arm the panel, close open zones, or bypass them.
Note: Factory default– it is possible to arm the system even if zones 1 & 2 are not ready
(P133E)
Note: Bypassed zones are not protected.
IMPORTANT!!! If you don't know how to fix open zones, please consult your installer
AREAS Display
The <View Area number> icon will be displayed on the LCD if at least 1 Zone was assigned to
each of the Areas (P137) and then assigned Areas to the keypad (P1097). To display the Area,
use the button marked in the next picture to switch between areas

13
Arming the System with a code
Before leaving the premises you must arm the system.
Arming the alarm system turns on all detectors in the partition/s being armed. Be aware that
partitions without assigned zones will not be armed.
1. Enter your code.
2. Press <ENTER> to arm the system.
NOTE 3: a voice announcement will be heard at the start of arming procedure to inform
which partition has been armed, and there is an exit delay prior to the system being armed.
During this delay time, a slow beeping is heard to indicate that the system is not armed yet
and reminds you to vacate the protected area.
The symbols and light up to indicate that the system is armed.
See next picture.
To disarm the system during the exit delay, enter your code again and enter or click on
.
ARMED State Symbols
Quick Arm (If enabled at installation by the installer)
This arming procedure is based on the assumption that quick arming has been programmed and
enabled by the installer.
Installer is able to program A or B or C or D keys as quick arm button for user use. (For details
and programming ask your installer)
For instance: A key has been programmed as a quick arm button
Press <A> key to arm the system.
As for the Arming indication, refer to NOTE 3 on previous page

14
Disarming the System
Option 1
1. Press <A> key During exit delay time only, otherwise use option 2
Option 2
1. Enter your code.
2. Press <ENTER>.
The two indicators go off, the system is now disarmed.
Stopping and Resetting Alarms
1. Enter your code.
2. Press <ENTER>.
This stops the alarm at any time, and also turns off any audible sirens.

15
Arming the System While Staying Home
Arming the System in Stay Mode
This type of arming is used when people are present within the protected area. At nighttime,
when the family is about to retire, perimeter zones are protected, but not the interior zones.
Consequently, interior movements are ignored by the system.
By User Code
1. Enter your code. (Ask your installer for STAY mode user code)
2. Press <ENTER>.
The indicator is displayed on LCD, indicating that the system is now armed in stay
mode.
By Quick Stay From Main Menu
This feature must be enabled at installation time.
Step 1: Press on main menu key button
Step 2: Scroll down/up button and select Stay level and press the ENTER key.
1. 2.
During exit delay you can leave the premises.
The indicator is displayed on LCD, indicating that the system is now armed in stay
mode.
Disarming the System
Enter user’s code and press <ENTER>.
The indicator goes off to indicate that the system is disarmed.

16
Arming in the Latchkey Mode
If this option is enabled at installation phase and has been assigned to a specific user code, the
user will Arm the system in latchkey mode. This ARM type is useful for a message report that will
be sent, for instance, to a parent's mobile to inform him that his children have returned home
from school and have disarmed the system. Therefore this report is considered an alert and not
an alarm. This feature supports SMS and voice message PSTN/GSM protocols only, for the rest of
the protocols you receive the usual disarm message (user can check latchkey disarm in "view
memory")
By User Code
1. Enter your code. (Ask your installer for the latchkey mode user code)
2. Press <ENTER>.
The indicator displays on LCD indicating that the system is now armed in Arm mode.
How to Arm Partitions (if enabled at the installation)
The protected area can be grouped into 4 separate partitions (1, 2, 3, and 4). The system can be
grouped for User‘s convenience to separate, in a business environment, the offices from the
warehouse area, or in a private residence, the different rooms of the home, e.g., living room,
bedroom, etc.
To arm partition 1 enter user code for partition 1
To arm partition 2 enter user code for partition 2
To arm partition 3 enter user code for partition 3
To arm partition 4 enter user code for partition 4
Note: To ARM partition with code see page 12 “How to arm the system before exit”
To disarm partition, see "Disarming the System" on page 14.