Crow serenity User manual

ELECTRONIC ENGINEERING LTD.
Serenity™
CONTROL PANEL
Technician’s
Handbook
Note: this is a draft version

SERENITY – technician Guide
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IMPORTANT NOTICE
All information and data contained in this document is proprietary and confidential. CROW Electronic Engineering Ltd.
shall not be liable, in any event, for any claims for damages or any other remedy in any jurisdiction whatsoever, whether
in an action in contract, tort (including negligence and strict liability) or any other theory of liability, whether in law or
equity including, without limitation, claims for damages or any other remedy in whatever jurisdiction, and shall not
assume responsibility for patent infringements or other rights to third parties, arising out of or in connection with this
document.
Further, CROW Electronic Engineering Ltd. reserves the right to revise this publication and to make changes to its
content, at any time, without obligation to notify any person or entity of such revision changes. These materials are
copyrighted and any unauthorized use of these materials may violate copyright, trademark, and other laws. Therefore,
no part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the
express written consent of CROW Electronic Engineering Ltd. Any new issue of this document invalidates previous issues.
©CROW Electronic Engineering Ltd. 2005. All rights reserved.
Information in this document is subject to change without notice. No part of this document may be reproduced or
transmitted in any form or by any means, electronic or mechanical, without express written permission of CROW
Electronic Engineering Ltd..
P/N Feb 2014

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Technician Handbook content
SERENITY Installation Guide
Installation Instructions…………….. …………………………………………………………….4
How to use this handbook
Touch Panel structure description …………………………………………………………….8
Keypad Function + Alphanumeric Keys……………………………………………………..9
Table 1: Keypad keys description…………………………………………………………….…9
Table 2: Main screen buttons and symbols description …………………...………10
Table 3: Alarm/Trouble Graphic Symbols………………………………………….……….11
Using Keypad Helpful Tips…………………………………………………………….……….…..13
Control Panel Programming Types
Local Configuration Mode…………………………………………………………………….…….15
Quick Programming Mode ……………………………………………………………………..….17
Installer Program Mode….………………………………………………………………………....20
User Programming Mode….……….……………………………………………………………….21
End User Permissions Programming…………………………………………………………..21
Serenity Quick Programming Guide
Quick programming recommended steps list ……………………………………….….23
Setting of Zone Configuration
………………………………………………………………………..…………………………………….…….27
Installation summary tables
All program addresses list …………………………………………………………………….…...29

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SERENITY Installation Guide
This Installation manual is a part of manuals set. Please refer to technician manual for
configuration of the panel.
1. Warnings
This product is designed for indoor use only. Read carefully all manuals before
installing the product.
2. Connection Diagram

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3. Connection Diagram
1Connect the RED wire of
the power adapter
(supplied)
2Connect the BLACK
wire of the power
adapter (supplied)
3Zone 31 wire connection
4Common connection for
wired Zone 31 & Zone
32
5Zone 32 wire connection
6Wire connection for
"Output 3"
7Wire connection for
"Output 2"
8Positive 12V voltage
output (for external
devices)
9Negative 12V voltage
output (for external
devices)
10 "High" CAN BUS
connector
11 "Low" CAN BUS
connector
12 Ground connection
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14 Phone Line IN.
15
16 Phone Line OUT
4. Panel Mounting
Unscrew the bracket from the panel

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Lift the two notches located on the both sides of the bracket
Remove the bracket from the panel
Connect wires into terminal blocks according configuration requirements (see
"Connection Diagram") and screw the bracket on the wall.

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Once all connections are made, connect the battery and mount the panel on its
bracket.
Screw the bracket to the panel.
4. Rear View
1 USB Port (USB cable supplied)
2 Wireless Radio Module
3 Internal Piezo Sounder
4 RFID Module
5 Battery Connector
6 NI-MH battery Back-up (supplied)
7 Wires connection
8 Ethernet Port (RJ45 cable supplied)
9 GSM/GPRS Module (SIM card not included)

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How to Use this Handbook
The following program summary is an abridged version of the Installation Guide, describing
the panel program definitions and command addresses. It is intended as a quick guide for
finding a program address and entering parameters rapidly. Enter the installer programming
mode by using the keypad numerical keys, or by the main menu Display, using the touch
panel buttons, and select from the drop list the required programming mode, then use the
buttons on the touch panel screen (see picture 1 & picture 2) to search the required menu,
and to define the system's parameters. The program addresses are in numerical order,
making them easy to find.
Integrated touch panel structure description
Picture 1
Picture 2
Example 1: Main display Buttons/symbols and Keypad keys (see table 1 & table 2)
Important Note: Multiple programming function touch buttons (above marked in red) change
functionality according to menu level. Functionalities are displayed on status symbols display area.

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Keypad Function + Alphanumeric Keys
These keys are used to arm the system, enter commands to alter system settings,
view status events, scroll through the history events and more.
In addition the keys are used to enter codes, initiate Emergency and used for
programming. Please review the next 2 tables table 1 and table 2.
Table 1: Keypad Keys Description
Keys Description
1,2,3….0 Used for insertion of numbers or letters, key no.1 can be
also used for creation actions such as <space >, (+)and
(,)
The P key is used for:
1. Entering programming mode (e.g. P000000E)
2. Dot (.) symbol
3. Entering a command address (e.g. P1E )
P=program E=ENTER
ENTER key
The A key-used for ARM - pre-programmed
The B key-used for zone bypass action - pre-programmed
1.The C key-used to enter to memory display – pre-
programmed
2. Can be used to check all boxes for specific parameter
by one press.
1. The D key-used to switch chime on/off- pre-
programmed.
2.Delete input, and deselects all boxes in an open
parameter by one
press.
A "Fire" alarm will be generated if "A" & "B" keypad keys
are pressed simultaneously
A "Medical" alarm will be generated if "B" & "C" keypad
keys are pressed simultaneously
A "Panic" alarm will be generated if "C" & "D" keypad
keys are pressed simultaneously
The A...B...C…Z letters used for editing names and words
NOTE: A, B, C and D are programmable keys, (see command address P114). Can be
programmed by entering P000000E and entering P114E or from main menu 
programming Keypads function buttons

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NOTE: See page 09 for helpful tips and examples on how to use the keypad to quickly select
specific number from multiple choices such as zones, outputs, users and more.
Table 2: Main Screen Buttons & Symbols
Description
Button/
Graphic
indication
Description
ENTER and save action touch button
ARM OR DISARM Touch Button and Disarm
status indication light.
Alarm/troubles status display Touch Button ,
and Warning alert indication
ESC or EXIT touch button
View of A,B,C, and D keys function
Output Control function and status view
View Open Zones
Main Menu List
Executable Touch button
ARM/Disarm status indication light
Important Note: The <Lock> and <A> keys can DISARM only during Exit Delay.
Control Main Menu Commands
Press on the Main Menu Button and review all control main menu levels

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By default the control menu has the following commands list:
-Arm area 1
- Stay arm area 1
- Bypass
- Bypass group
- Active time zones
- Chime
- Quick Programming
-Local configuration
-Memory
-Dial phone number
-Voice mail.
Customizing the Main Menu Level List
The installer allows customizing the control menu commands list and adapting its commands
and behaviour to the requirements of the particular user per each keypad.
In order to perform the commands customization list, installer has two options:
1. Programming Mode --> Keypads --> Control Menu (see on page 12, how to
access to programming mode )
2. Using command Address P113E (see description in installation summary tables
chapter in this guide).
Important Note: Voice mail message record time is 2 Min. total
Table 3: Alarm/Trouble Graphic Symbols
Alarm Symbols Display
Main Display
screen Alarm Status view screen
Description
Flashing Symbol–Exit delay
Time Stable Symbol- AREA is
in ARM state
AREA is in STAY Armed state
Flashing Symbol – indicates
Critical Alarm
Stable Symbol - indicates
Trouble alarm

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Open Zone
Zone Tamper Open or Low
Battery or zone sensor-watch
Main Power Fail
Fuse Fail
Low Battery (panel)
CAN BUS Fail
Ethernet Fail
GSM/GPRS Fail
Communication Fail
Panel Tamper
RF Jamming
Radio Zones Low Battery
Pendant low battery
AREA is not ready – the number
1 indicates AREA number 1
Zone Tamper
Output Tamper
Output Low Battery
Output Monitor Fail
Ten code attempts
Area 4 Armed
Zone Bypass
Alarm in Arm Mode

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EX. Open Zone in Area 4
Zone Missing
Time Zone Password active
Indication
Audible Signals
When the keypad is used to activate or deactivate the different functions it emits
different audible beeps. Their meaning is described in the table 3.
Table 4: List of Audible Signals
Sound Description
Short beep When a key in the keypad has been pressed.
Triple beeps For ARM/DISARM/WARNING/STAY operations.
Long beep For alarms/warning corresponded configuration parameters.
Slow beeping
At arming(start exit delay) and warning (entry delay)
Fast beeping At the last 5 seconds of arming.
Using Keypad Helpful Tip
Example 1: Select Zone Number
1. 2.
Option 1: Installer can use the buttons " + or – " to move between zone numbers
Option 2: Installer can use the Keypad keys to move between zone numbers by typing the
zone number "08", installer must type two digits

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Example 2: Select Output Number
1. 2.
Option 1: Installer can use the buttons " + or – " to move between output numbers
Option 2: Installer can use the Keypad keys to move between output numbers by typing the
output number "16", installer must type two digits
Example 3: Select Bypass Zone Number
1. 2.
Option 1: Installer can use the buttons " + or – " to move between output numbers
Option 2: Installer can use the Keypad keys to move between output numbers by typing the
output number "16", installer must type two digits
AREAS Display
The <View Area number> icon will be displayed on the LCD if you first assign at least
one Zone to each of the Areas (P137) and then assign Areas to the keypad (P1097).
To display the Area, use the top right-most button to switch between areas

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Users and Codes
The system provides up to 64 user codes selectable as either 4 to 8 digits. User 1
is a master user which is assigned 1234 code by default, and has certain permissions
to manage the system. User codes are used mainly to arm and disarm the system or to
access information that is restricted only to authorized users. Each code can be
assigned to one of several authority levels. Moreover, you can program pendant
users (keyfob transmitters) that will allow you and the other users to easily arm,
disarm and control the system without accessing the panel.
Proximity Tags
The serenity control panel responds to valid proximity tags enrolled to the system. The
proximity tag enables user to perform a certain functions without entering user code,
for instance, arming, disarming, operating an output on/off. Presenting a valid
proximity tag to the control panel which is on disarmed state, will immediately start the
arm procedure. Presenting the proximity tag once again will DISARM the system.
Installer must note that ARM/DISARM functions are not enabled by default, but if
installer learns tags (explained later on in the guide) via quick programming mode or
by user mode, ARM/DISARM are enabled by default.
The Next symbol presents the RFID location on the Panel
PROGRAMMING TYPES
There are 4 different programming types:
1. Local Configuration
2.Quick Programming
3.Installer Program Mode
4. User Program mode
The first 2 (1, 2) types are accessible from Menu touch button on the main display of the
panel screen (see page 4), the third and fourth types (3, 4) are accessible from keypad keys,
refer to the next pages and learn about all 4 programming types and login options.
Note: Use the buttons to move up and down to select the required
programming type, and then use the Enter touch button
1. Local Configuration – contains the following functions:
- Language
- keypad Sound
- Backlight (screen and keypad backlight )
- Microphone (microphone sensitivity )
- Speaker (speaker volume )

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How to enter to the Local Configuration mode
1. Press on the Main Menu button of the main panel screen
2. Use the button to scroll down until the desired option local
Configuration mode is displayed
Note: The Arm area 1 is displayed by default, each of the other areas' options should
be displayed respectively when you change the <view area number> in the main menu
to the requested area.
3. Press on the Enter button

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4. Use the scroll buttons to select the required function
5. Press on the Enter button
6. Select the required language and press the Enter button
2. Quick Programming –
This programming mode is used for a rapid and focused programming of the panel.
Further on is a list of the functions available in this programming mode.
For more details on the parameters below, refer to installation summary table section in
this manual, you can easily find the command description by using the Command number
which appears in command number column in this page.
Note: if this level is used for the first system configuration, it is recommended to use the
installer mode after that.
Parameter
1. Installer code.
2. System date and time.
3. Report channels type-> Choose
CID PSTN or CID GSM or SIA PSTN or SMS or
Voice message PSTN, Voice message GSM.
4. Report channels phone number
Or server IP addresses 1-4.
5. Backup channels 1-4.
6. Area 1 acc numbers CH 1-4.
7. Area 2 acc numbers CH 1-4.

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8. Area 3 acc numbers CH 1-4.
9. Area 4 acc numbers CH 1-4.
10. Area names 1-4.
11. Area exit delay time 1-4.
12. Learn radio zone 1-32.
13. Exit Delay zone 1-32.
14. Stay mode zone 1-32.
15. Zone names 1-32.
16. Zone 1-32 assigned to area 1.
17. Zone 1-32 assigned to area 2.
18. Zone 1-32 assigned to area 3.
19. Zone 1-32 assigned to area 4.
20. Zone entry delay time 1-32.
21. User names 1-4.
22. User codes 1-4.
23. Learn Pendant user 1-4.
24. Learn user 1-4 Access tag.
25. User 1-4 assigned to area 1.
26. User 1-4 assigned to area 2.
27. User 1-4 assigned to area 3.
28. User 1-4 assigned to area 4.
29. Remote access password.
30. Zone walk test.
Note: Installer password is required for this level (please use the keypad to insert the
password). Default password is 000000 (6 zeros).
How to enter to the Quick Programming mode
1. Press on the Menu button of the main panel screen
2. Use the button to move down until the desired option Quick
programming mode is displayed

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3. Press on the Enter button
4. Insert the installer password and press on the 'Enter' button
5. Use the touch button to move through all Quick programming menu

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3. Installer Program Mode – This programming mode is the full programming
version mode and it is accessible from keypad
keys.
Note: You can find the full programming address in this guide on "installation
summary tables" chapter, page no. 26
How to Enter to the Programming Mode
To enter Installer Programming mode
To Enter installer programming mode by using the keypad :
Press P<000000>Enter (notice : P=Program E=Enter )
Note: Default installer password is 6 zeros (000000)
1. Insert the installer password and press on the enter button
2. Use the buttons to select the required function and programming
level
4. User Programming Mode – A pre-programmed level which is for
programming level of end user (User mode), and it is restricted to certain
programming actions which will be described on the next page. Access to this level is
allowed from: a) A command from keypad keys or b) from Main menu (if enabled).All
programming actions (User program mode) permissions are enabled for USER 1
(code 1234) by default, any other user permissions should be enabled by the
installer.