It is important to have a
proper t for safe and
consistent results.
- Place the YS200 to the
left or right of your dog’s
vocal cords.
- Both contact points must
touch your dog’s skin to properly operate.
- When properly tted, you should be able to t a nger
or two snugly in between the contact points and your
dog’s skin.
*Caution : Remove all other collars when using the
YS200. Other collars or buckles may cause the YS200
to inadvertently activate.
Fitting the YS200
Troubleshooting Guide
Extended Contact Points
1. My dog has skin irritation.
- This may be due to an improper t or leaving the collar
in the same location for an extended period of time. If
your dog exhibits signs of skin irritation, consult with a
veterinarian.
2. My dog is not reacting to the YS200.
- Check the LED indicator while testing the unit. If the
LED indicator does not come on, the batteries may need
to be replaced.
- Tighten the collar strap around your dog’s neck if it
is too loose and make sure the contact points are held
rmly against the dog’s skin.
- If your dog has a thick or long coat and you already have
the extended contact points, you may need to trim the
hair on your dog’s neck so that both contact points are
touching your dog’s skin.
3. I need to clean the YS200.
- To clean the YS200, make sure the battery cover is
closed and fully sealed, and wipe down the unit with
a damp cloth and some alcohol. Make sure the unit is
completely dry before use.
WARRANTY AND REPAIR
INFORMATION
1-Year Comprehensive Warranty
Dogtra Company provides the original purchaser with a
1-YEAR WARRANTY for the iQ Pet Series, eF-3000 Gold,
RR Deluxe, YS200, YS300, YS500, and YS600. The warranty
begins from the date of purchase. For the rst year, coverage
is for Parts, Labor, and Accessories.
After the rst year, the cost of Parts, Accessories, Labor fees,
and Shipping fees incurred are the customer’s responsibility.
Labor fees will be variable depending on the extent of the
work required.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase
is required to initiate repair work under warranty. To register
your Dogtra product, log onto our website at www.dogtra.
com, click on the warranty registration link, and ll out the
required information. Registration must be completed within
30 days of purchase. If you do not have access to a computer,
you can call our toll free number at 1-888-811-9111, and
one of our customer service representatives will register the
product for you. If you were unable to register your product
within 30 days of purchase, we will accept all products for
repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered
and a proof of purchase is not available at the time of
service, Dogtra will estimate the age of the unit by the serial
number. Serial number estimates can differ from the actual
purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product
registration or a proof of purchase.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the
“Troubleshooting Guide” in the Owner’s Manual and call
customer service at 1-888-811-9111, for technical support,
before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra
is the customer’s responsibility. Dogtra is not responsible for
units damaged or lost in transition to Dogtra. Dogtra is not
responsible for loss of training time or inconvenience while
the unit is in for repair work. Dogtra does not provide loaner
units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated. Please include
a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number,
evening phone number, and email address. Or you can visit
our website at www.dogtra.com for a service request form.
If the repair costs are not covered under warranty, we will
call you for payment information and authorization. For any
questions concerning your Dogtra products, call us toll free
at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacic Standard
inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.
Extended contact points are
available for purchase for
dogs with long and/or thick
coats. Both contact points
must touch your dog’s skin
and may require longer contact points if your dog has a
long and/or thick coat.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have
been bought secondhand or as a resold product. Dogtra
DOES NOT replace defective units or provide refunds
for products purchased from us after 30 days from the
date of purchase. Dogtra DOES NOT cover the cost of
shipping outside of the Continental United States. Issues of
replacement and refunds on units purchased less than 30 days
from an authorized dealer must be addressed to the dealer
directly. If the products purchased from an authorized dealer
are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair. Dogtra DOES NOT
cover the cost of repairs and replacements due to misuse by
the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters of
the 175NCP, 180NCP, 200NCP Series, 1400NCP Series,
1500NCP Series, and iQ Pet Series, and the Water Resistant
Receivers of the RRS, RRD, and RR Deluxe, will not be
covered. All replacement costs for either the transmitter or
receiver will be the owner’s responsibility. The warranty is
void if the unit has been altered or an unauthorized person
has damaged the unit while attempting repair work. Battery
replacement by the customer during the rst year of the
2-year Limited Lifetime Warranty is not recommended. If
the customer chooses to replace the batteries, any damage
to the unit during the change-out by the owner will void the
warranty.
The removal of serial numbers from any Dogtra products
will void the warranty. Dogtra reserves the right to retain
and discard any parts or accessories that have been found
damaged upon replacement and repair. The diagrams and representations in the manual may differ
slightly from the actual product depending on the model type.
