Eldes PITBULL ALARM PRO Manual

PITBULL ALARM PRO
GSM Alarm System

Contents
Technical Specications........................................................................................................................... 4
Components of the PITBULL ALARM PRO security system ....................................................................5
1. 7-STEP START GUIDE.............................................................................................................................6
OVERVIEW ........................................................................................................................................................................... 6
2. QUICK START GUIDE ..............................................................................................................................9
2.1. How and where to x the holder to the wall........................................................................................................ 9
2.2. Prepare the SIM card.............................................................................................................................................. 12
2.3. How to insert the SIM card .................................................................................................................................... 13
2.4. Plug the power supply connector into the device............................................................................................. 14
2.5. Place the holder into the device........................................................................................................................... 14
2.6. Slide it up to x it until you hear a “click!” sound................................................................................................ 14
2.7. Fix the holder rmly to the wall, using the supplied screws .......................................................................... 14
2.8. After positioning the device, secure the position using the supplied screws and nuts ............................ 15
2.9. Insert the plug into the mains socket.................................................................................................................. 15
2.10.How to check the detector is working................................................................................................................. 15
2.11. About the back-up battery and how to replace it ............................................................................................. 15
2.12.How to program PITBULL ALARM PRO system .................................................................................................. 17
2.13.How to arm and disarm the system ..................................................................................................................... 20
2.14.A 15 second delay allows you to leave the premises ........................................................................................ 21
2.15.Receiving an alarm call........................................................................................................................................... 21
2.16.In case of mains power failure .............................................................................................................................. 22
2.17. Receiving an SMS text message when temperature exceeds the set values ............................................. 22
2.18.Additional capabilities............................................................................................................................................ 22
3. HOW TO MANAGE THE WIRELESS DEVICES ....................................................................................... 23
3.1. How to pair a wireless device with the system ................................................................................................. 25
3.2. How to remove a wireless device from the system .......................................................................................... 29
3.3. EKB3W/EWKB4 wireless keypad overview........................................................................................................ 31
3.4. EWK1 and EWK2 wireless keyfob overview ....................................................................................................... 39
3.5. EWM1 - Wireless Power Socket ............................................................................................................................42
3.6. EWF1/EWF1CO - Wireless Smoke/CO Detector .................................................................................................44
3.7. EWKB5 Wireless Touchpad Overview.................................................................................................................. 45
4. HOW TO PROGRAM THE SYSTEM USING YOUR MOBILE PHONE ....................................................... 60
5. HOW TO PROGRAM THE SYSTEM USING EKB3W/EWKB4 WIRELESS KEYPAD .................................73
6. TROUBLESHOOTING........................................................................................................................... 96

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
7. ADDITIONAL INFORMATION FOR ADVANCED USERS ........................................................................ 97
7.1. How to connect a wired siren or a LED indicator to the wired output ........................................................... 97
7.2. How to connect a sensor to the wired zone.....................................................................................................101
7.3. Automatic system arming/disarming................................................................................................................106
7.4. Zones ......................................................................................................................................................................106
7.5. Tampers..................................................................................................................................................................109
7.6. Programmable (PGM) outputs............................................................................................................................109
7.7. Siren ........................................................................................................................................................................ 111
7.8. Alarm indications and notications .................................................................................................................. 113
7.9. System notications ............................................................................................................................................ 114
7.10.Back-up battery, mains power supply status monitoring and memory ...................................................... 117
7.11. SMS Text Message Delivery Restrictions..........................................................................................................118
7.12. SMS Forward..........................................................................................................................................................118
7.13.Monitoring station................................................................................................................................................120
7.14. Event Log................................................................................................................................................................129
7.15. System conguration using ELDES Conguration software .........................................................................129
7.16.DUAL SIM MANAGEMENT.....................................................................................................................................129
7.17. How to reset the system to default settings ...................................................................................................132
7.18.How to upgrade the rmware locally via USB connection ............................................................................132
7.19.How to upgrade the rmware remotely via GPRS connection .....................................................................134
7.20.Service Mode ......................................................................................................................................................... 135
7.21. ELDES Cloud Services...........................................................................................................................................135
7.22.About STAY mode and how to activate it by Eldes Cloud Services ...............................................................136
8. Radio system installation and signal penetration..........................................................................137
9. RELATED PRODUCTS ........................................................................................................................ 143
Copyright © “ELDES, UAB”, 2017. All rights reserved.
It is strictly forbidden to copy and distribute the information contained in this document or to
pass thereof to a third party without an a priori written authorization obtained from ELDES,
UAB. ELDES, UAB reserves the right to update or modify this document and/or related prod-
ucts without an a priori warning. ELDES, UAB hereby declares that GSM alarm system PITBULL
ALARM PRO is in compliance with the essential requirements and other relevant provisions of
the Directive 1999/5/EC. The declaration of conformity is available at www.eldesalarms.com

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Protecting your home and property with the PITBULL ALARM PRO alarm system
Where and how to use the alarm system
ATTENTION! In order to make your wired/wireless siren work properly (i.e. to sound in case of alarm), you
MUST enter the rst user phone number (using Eldes Conguration software or via phone call). The phone
number MUST be entered even if a SIM card is not in use (i.e. not inserted into device)!
The PITBULL ALARM PRO is a convenient, easy to use, remote control security system for houses, cottages, coun-
try homes, garages and other buildings.
It uses an internal Nano-SIM card (not supplied by ELDES) and an infrared sensor, and communicates with your
mobile phone so you can:
• Protect your property while you are away from
home
• Listen to what is happening in your property fol-
lowing a security alert
• Switch the system on or o from anywhere in the
world at no cost
• Receive SMS text messages updating you on the
system status
• Include up to ten users to receive system status
messages and/or security alerts
• Receive SMS text messages updating you on the
temperature of the surrounding area
In addition, the PITBULL ALARM PRO system has a built-in wireless module for system extension capabilities. The
wireless module easily allows you to pair ELDES-made wireless devices to the system. For more details, please
refer to section 3. HOW TO MANAGE THE WIRELESS DEVICES.
IMPORTANT Please read the user manual before operating the system. The user manual will show you how
to install and operate the PITBULL ALARM PRO alarm security system safely and easily. You’ll nd a quick start
guide in section 1 and 2. To learn how to take advantage of additional functions, see sections 3, 4, 5 and 7.
Technical Specications
Supply voltage....................................................11-15V 500mA max
Current used in idle state..................................up to 50mA
Back-up battery voltage, capacity..................8.4V; 350mAh
Back-up battery type ........................................Ni-Mh
SIM card type ......................................................Nano SIM
GSM modem frequency.....................................850/900/1800/1900 Mhz
Dimensions .........................................................124x67x58mm (4.88x2.64x2.28in)
Operating temperature range...............................-10…+40 °C
Humidity..............................................................0-90% RH @ 0... +40°C (0-90% RH @ +32... +104°F)
Back-up battery operating time......................up to 24 hours*
Detection angle..................................................90°
Maximum motion detection range .................10m (32.81ft)
Wireless band ....................................................ISM868
Wireless communication range .......................up to 3000m (9842.5ft) in open areas
Maximum number of wireless devices...........16
Communications ................................................SMS, Voice Calls, GPRS Network
Supported protocols..........................................Ademco Contact ID, EGR100, Kronos, Cortex SMS
BELL+: siren output commuted values...........Current - 150mA max.; voltage - 15V (PITBULL ALARM PRO on exter-
nal power supply) / 7V (PITBULL ALARM PRO on back-up battery)
* - with ELDES Cloud Services disabled; with wireless transmitter-receiver module disabled

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
Components of the PITBULL ALARM PRO security system
4
2
3
1
5
19
7
INSIDE VIEW
GSM
16
12 13
10
9
11
86
12
14
13 17
18
3
8
14
15
BACK SIDE
BELL+ Z2 BELL-/COM BELL+ Z2 BELL-/COM
1
1. PITBULL ALARM PRO holder for xing on the wall
2. Lens for movement detector
3. Power supply socket
4. AC/DC power supply
5. Power supply connection lead
6. Reset button to restore default parameters
7. Holder to x the unit in place
8. Mini-USB connector to allow programming via your PC
9. Holders (primary holder is positioned above the
secondary one) for Nano-SIM cards
10. GSM module
11. Back-up battery in case of mains power supply
failure
12. Motion detector to sense possible intruders
13. TAMPER button to alert you if anyone interferes
with the unit
14. Microphone to allow you to listen in to an incident
using your mobile phone
15. Wired zone for wired sensor and output for siren or
indicator connection
16. Built-in GSM antenna
17. Fuse F1 model - MINISMDC050F 0.5A
18. Fuse F2 model - MINISMDC020F 0.2A
19. LED indicator
Connector Description
BELL- / COM Siren output negative terminal / output terminal / common return terminal
Z2 Security zone terminal
BELL+ Siren output positive terminal

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1. 7-STEP START GUIDE
OVERVIEW
This section tells you how to install the PITBULL ALARM PRO system quickly by following the very basic instructions
consisting of only 7 steps. For step-by-step device programming using software, please refer to section 2. QUICK
START GUIDE.
1. Remove the front cover of the
device.
OPEN
2
OPEN
3
2. Insert the SIM card with disabled
PIN code request into the prima-
ry holder. Ensure that gold con-
tacts are face down when SIM
card cover is ipped back down
and slide the SIM card cover back
to lock the SIM card in place.
Close the front cover afterwards.
45
3. Plug the power supply connec-
tor into the device and insert the
plug into the mains socket
6

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
4. Wait for 1 minute for the device
to start up. Then using your
mobile phone dial the phone
number of the SIM card inserted
in the device and wait until the
phone call is automatically re-
jected by the device. The device
will reply you with SMS text mes-
sage conrming that your phone
number has been successfully
stored in the device memory
7
5. In the same previously received
SMS text message you’ll nd an
automatically generated tem-
porary SMS password (a random
4-digit combination XXXX). You
may change this password using
your mobile phone - type an SMS
text message containing the
following text: XXXX PSW YYYY
(where XXXX is your temporary
SMS password, while YYYY is a
new 4-digit combination SMS
password). The result should
look something like this: 2583
PSW 1234. Now send this SMS
text message to your device’s
phone number and wait for a
reply conrming that the SMS
password has been successfully
changed.
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6. Your system is now ready to be
armed and disarmed. Before
arming the system, ensure that
you are not standing in front of
the device.
CALLING
OPEN
CALLING
OPEN
CALLING
SENDING
SMS
ARMED DISARMED
3 RINGS 1 RING
9
7. To arm your system dial the
device SIM card’s phone num-
ber and wait until it rings three
times and then drops the call.
This means the system is now
successfully armed. To disarm
the system, dial the SIM card
and wait until it rings once and
then drops the call. The system
is now successfully disarmed. In
both cases be sure to wait until
the system automatically drops
your call. Again in both cases
the user will receive a short SMS
text message each time the
system is successfully armed or
disarmed.
x3
x1
10
x3
x1
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PITBULL ALARM PRO Installation and Conguration Manual v1.0
6. Your system is now ready to be
armed and disarmed. Before
arming the system, ensure that
you are not standing in front of
the device.
CALLING
OPEN
CALLING
OPEN
CALLING
SENDING
SMS
ARMED DISARMED
3 RINGS 1 RING
9
7. To arm your system dial the
device SIM card’s phone num-
ber and wait until it rings three
times and then drops the call.
This means the system is now
successfully armed. To disarm
the system, dial the SIM card
and wait until it rings once and
then drops the call. The system
is now successfully disarmed. In
both cases be sure to wait until
the system automatically drops
your call. Again in both cases
the user will receive a short SMS
text message each time the
system is successfully armed or
disarmed.
x3
x1
10
x3
x1
11
2.QUICK START GUIDE
OVERVIEW
This section tells you how to install the PITBULL ALARM PRO system quickly and easily and covers all the proce-
dures required for full system operation. The alarm system functions via the GSM network, so you will rst need
to purchase a SIM card so you can ‘talk’ to and program your device via your mobile phone. Due to the dual element
technology of a built-in PIR sensor, the device features the pet immunity against the animals of up to 40 kg weight
in order to prevent them from causing false alarms while moving within the secured premises.
Your PITBULL ALARM PRO system has a built-in wireless module providing expansion capabilities to your system
by pairing additional ELDES wireless devices to it. However, the PITBULL ALARM PRO system can operate fully
without any wireless devices paired to it.
This section does not cover the procedures for adding wireless devices to the system. If you intend to use the
wireless devices with your PITBULL ALARM PRO system, follow the instructions for setting up the PITBULL
ALARM PRO in this section then refer to section 3: HOW TO MANAGE THE WIRELESS DEVICES.
Step-by-step system installation
2.1. How and where to x the holder to the wall
The system should be installed indoors, in stationary environment ONLY. Choose a location where unauthor-
ised entry is most likely.
12 13 14
To prevent false alarms, avoid installing the unit in the following locations:
• With the lens facing direct sunshine, for instance in front of windows
• Places with high temperature uctuations, such as near replaces, boilers, ovens etc.
• Anywhere with high dust or air ow
• In an area surrounded by metal or thick walls where the GSM connection may be lost
QUICK START GUIDE

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height X1 X2
2,5m
(8.20ft)
3,5m
(11.48ft)
11m
(36.09ft)
2,3m
(7.55ft)
3m
(9.84ft)
11m
(36.09ft)
2,1m
(6.89ft)
1,5m
(4.92ft)
11m
(36.09ft)
1,5m
(4.92ft)
0m
(0ft)
11m
(36.09ft)
angle 0º
Height
Secured area
Maximum detection distance, X2
angle - 10º
Secured area
angle - 20º
Secured areaBlind area, X1
Height Height
Blind area, X1
Blind area, X1
Maximum detection distance, X2 Maximum detection distance, X2
15
height X1 X2
2,5m
(8.20ft)
2,5m
(8.20ft)
10m
(32.81ft)
2,3m
(7.55ft)
2,5m
(8.20ft)
8m
(26.25ft)
2,1m
(6.89ft)
1,5m
(4.92ft)
8m
(26.25ft)
1,5m
(4.92ft)
0m
(0ft)
4,5m
(14.76ft)
angle 0º
Height
Secured area
Maximum detection distance, X2
angle - 10º
Secured area
angle - 20º
Secured areaBlind area, X1
Height
Height
Blind area, X1
Blind area, X1
Maximum detection distance, X2
Maximum detection distance, X2
16
QUICK START GUIDE

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
height X1 X2
2,5m
(8.20ft)
2m
(6.56ft)
5m
(16.4ft)
2,3m
(7.55ft)
1,5m
(4.92ft)
4.5m
(14.76ft)
2,1m
(6.89ft)
1m
(3.28ft)
4.5m
(14.76ft)
1,5m
(4.92ft)
0m
(0ft)
3m
(9.84ft)
angle 0º
Height
Secured area
Maximum detection distance, X2
angle - 10º
Secured area
angle - 20º
Secured areaBlind area, X1
Height
Height
Blind area, X1Blind area, X1
Maximum detection distance, X2
Maximum detection distance, X2
17
QUICK START GUIDE

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2.2. Prepare the SIM card
IMPORTANT RECOMMENDATIONS
• We advise you to choose the same GSM SIM provider for your system as for your mobile phone. This will
ensure the fastest, most reliable SMS text message delivery service and phone call connection.
• For maximum system reliability we recommend you do NOT use a Pay As You Go SIM card. Otherwise, in
the event of insucient credit balance on the SIM card, the system would fail to make a phone call or send
messages.
• We also recommend you to disable call forwarding, voice mail/text message reports on missed/
busy calls. Please contact your GSM provider for more details on these services and how to disable them.
ATTENTION : The system is NOT compatible with pure 3G SIM cards. Only 2G/GSM SIM cards and 3G SIM cards
with 2G/GSM prole enabled are supported. For more details, please contact your GSM operator.
QUICK START GUIDE

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
2.3. How to insert the SIM card
The SIM card must be prepared as described in section 2.2. Prepare the SIM card before being inserted into
the device.
OPEN
19
OPEN
20
To insert the SIM card, rst remove the front cover of the device (contain-
ing the detector lens)
Press
and hold
Pull
down
21 22
Then insert the SIM card into the
holder. Insert SIM card so that gold
contacts are face down when SIM
card cover is ipped back down.
Fit the front cover.
For more information see the diagram of the PITBULL ALARM PRO and the description of components on
page <5>.
QUICK START GUIDE

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23 24 25
2.4. Plug the power supply
connector into the device
2.5. Place the holder into the
device
2.6. Slide it up to x it until you
hear a “click!” sound
26
2.7. Fix the holder rmly to the wall, using the supplied screws
QUICK START GUIDE

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
27
2.8. After positioning the device, secure the position using the supplied screws and nuts
28 29 The system will start in 1 - 2 minutes.
To test that the system is working,
when the red LED is switched o move
your hand in front of the PITBULL
ALARM PRO lens. The system will de-
tect the motion and the LED will light
up for a few seconds.
NOTE: Ensure that the device
is properly xed into the holder,
otherwise it will prevent from
using the back tamper switch
for supervision of the enclo-
sure‘s back side. For more in-
formation see the diagram of
the PITBULL ALARM PRO and
the description of components
on page <5>.
2.9. Insert the plug into the
mains socket
2.10. How to check the detec-
tor is working
If the LED indicator blinks fast (a few times a second), the SIM card may not be inserted properly or
the PIN code may not have been disabled.
2.11. About the back-up battery and how to replace it
The back-up battery should last for at least two years. Its lifespan will largely depend on the surrounding tem-
perature and the frequency of disruptions to the mains power. During mains failure the battery should power the
QUICK START GUIDE

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system for up to twenty-four hours.
How to replace the battery:
30 31 32
1. Unplug the power supply from
the mains electricity socket.
2. Slide the PITBULL ALARM PRO
up.
3. Remove the PITBULL ALARM
PRO from its holder.
OPEN
33
OPEN
34
4. Remove the front cover of the device (containing the detector lens)
QUICK START GUIDE

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
35 36
5. Pull up the battery (unstick it),
disconnect the battery’s cable
and pull the battery out
6. Replace the battery with the
type specied in the technical
specications.
2.12. How to program PITBULL ALARM PRO system
Before you continue, you need to program your PITBULL ALARM PRO system. We recommend that you program
the PITBULL ALARM PRO system using your PC and ELDES Conguration software as it’s the quickest, easiest way
and oers more options for your system, such as exible SMS text message management.
NOTE If you wish to program the PITBULL ALARM PRO system by SMS text message, please refer to section 4.
HOW TO PROGRAM THE SYSTEM USING YOUR MOBILE PHONE. If not, please proceed to section 2.10.1
Download ELDES Conguration software.
QUICK START GUIDE

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2.12.1. Download ELDES Conguration software.
Visit www.eldesalarms.com , where you will nd a link to the ELDES Conguration software under the menu
option Software&Tools.
37
Once you are at ELDES Conguration soft-
ware section, please choose to Download the
setup le for your appropriate OS: Windows,
MAC, Linux ( left-click on the ELDES Congu-
ration software (setup.exe)).
After the successful download and installation
process, you will be able to launch ELDES
Conguration software and start using it.
2.12.2. Install ELDES Conguration software.
NOTE: You do not have to repeat the installation process the next time when you want to run ELDES Cong-
uration software again.
2.12.3. Connect PITBULL ALARM PRO to your PC via the USB cable
IMPORTANT: Before connecting PITBULL ALARM PRO to your PC via the USB cable, rst ensure the PITBULL
ALARM PRO is powered up.
QUICK START GUIDE

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PITBULL ALARM PRO Installation and Conguration Manual v1.0
Plug the
mini-USB
connector
into
PITBULL
ALARM
PRO.
Plug the USB
connector
into your PC.
38 39
2.12.4. Run ELDES Conguration software.
Run the software anytime you want
by double left-clicking on the ELDES
Conguration software shortcut
located on the desktop.
40
41
Upon successful rst-time connection,
you will get to the main window of ELDES
Conguration software.
QUICK START GUIDE

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42
After the primary installation process is
nished, in order start conguration, you
will simply have to plug-in USB cable into
your device and PC. After the connection is
established, you will have to register your
installer account, which takes less than 5
minutes. Then you will be addressed to the
device’s main conguration section, named
Dashboard. From there on, you will have to
program the PITBULL ALARM PRO system.
After completing all required settings, your
system will be ready for use.
2.13. How to arm and disarm the system
To arm your system dial the SIM card and wait until it rings three times and then drops the call. This means the
system is now successfully armed.
To disarm the system, dial the SIM card and wait until it rings once and then drops the call. The system is now
successfully disarmed.
In both cases be sure to wait until the system automatically drops your call. Again in both cases the user will re-
ceive a short SMS text message each time the system is successfully armed or disarmed.
IMPORTANT: Dialling the SIM card is free of charge as the system drops your call in both cases.
QUICK START GUIDE
IMPORTANT: If the system is not armed due to violated tampers or zones a user will receive sms notication
about it.