Elo Touch Solutions 1903LM User manual

USER MANUAL
Elo Touch Solutions
ET1903LM, ET2203LM, ET2403LM, ET2703LM
UM600152 Rev A

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Copyright © 2017 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) make no representations or warranties
with respect to the contents herein, and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise
this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
Elo, Elo (logo), Elo Touch, Elo Touch Solutions and TouchPro are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation.

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Table of Contents
Section 1: Introduction ................................................................................................................................................................................................................................ 4
Section 2: Installation.................................................................................................................................................................................................................................. 5
Section 3: Mounting .................................................................................................................................................................................................................................... 8
Section 4: Operation ................................................................................................................................................................................................................................. 14
Section 5: Technical Support.................................................................................................................................................................................................................... 15
Section 6: Safety & Maintenance.............................................................................................................................................................................................................. 17
Section 7: Regulatory Information ............................................................................................................................................................................................................ 18
Section 8: Warranty Information ............................................................................................................................................................................................................... 26

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Section 1: Introduction
Product Description
Your new touch monitor combines the latest developments in touch technology and display design with reliability for use in high-traffic
environments.
This touch monitor incorporates a 24-bit color, active matrix thin-film-transistor LCD panel to provide high-quality display performance. The 03 Series
includes full sizes from 19 to 27 inches and supports resolutions from 1280 x 1024 to full HD 1920 x 1080. Its LED backlight significantly reduces power
consumption and eliminates the need for mercury (compared to CCFL-backlit panels). Other features that enhance this LCD monitor’s performance are
Plug & Play compatibility, remote on-screen display (OSD) controls and flexible mounting options.
The monitor is intended for use with a self-check-in/registration or point-of-information system for the general environment or medical clinic, or
displaying/reviewing the health information or record. The subject equipment monitor is powered by an externally recognized AC/DC adaptor.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your unit and prevent risks to user safety.
See the Safety & Maintenance Section for more information.
This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and powering on your new touch
monitor, read through this manual, especially the Installation, Mounting, and Operation Sections.

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Section 2: Installation
Unpacking the Touch Monitor
Open the carton and verify that the following items are present:
• Touch monitor with stand
• Japanese-language regulatory informationpamphlet
• Quick Install Guide
• VGA cable
• HDMI cable
• USB cable
• Audio cable
• Power brick
• Europe power cord
• North America power cord
• 3 x tie wraps
• EEI Label
• 2 x cable cover screws

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Connector Panel
Note: Cable tie-down points can be used to tie down the cables with tie wraps. Simply loop the tie wraps through the cable tie-down points and around the
cable to secure cable connections.
Touch Monitor Connections
1. Connect one end of the HDMI or VGA video cable to the monitor’s HDMI/VGA input connector and the
other end to yourHDMI/VGA video source. (Tighten the video cable’s screws on the VGAconnector for
best performance.)
2. Connect the USB touch cable between the monitor’s USB connector and your PC’s USB port.
3. Connect the audio cable between the monitor’s Audio Out and your audio source.
4. Connect the power adaptor’s input connector to the power source. Connect the power adaptor’s DC output connector to the monitor’s input power jack.
5. The touch monitor ships in an OFF state. Press the power button to turn it on.

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Installing the Touch Technology Software Drivers
No additional drivers are required for your projected-capacitive touch monitor with Windows 7, 8 or 10 operating systems, as it will use the Windows HID
drivers. If the monitor is used with the Windows XP operating system, follow the steps below to install the Windows XP touch driver.
To download the latest touch drivers:
1. Visitwww.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2. Select the operating system from the Operating System drop-down menu.
3. Select the technology from the Technologies drop-downmenu.
4. Download the driver version required for your touch monitor.

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Section 3: Mounting
Rear VESA Mount
A four-hole 100 x 100 mm mounting interface for M4 screws is provided on the rear of the monitor. Remove the stand using a Phillips screwdriver to
access the mounting interface. The VESA FDMI-compliant counting is coded VESA MIS-B, 75, C and VESA MIS-D, 100, C.

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Base Mount
The VESA FDMI-compliant counting is coded VESA MIS-E, C.
ET1903LM & ET2203LM base mounting options are shown below.

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ET2403LM & ET2703LM base mounting options shown below.

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Magnetic Stripe Reader (MSR) Installation (Optional)
Your monitor comes with four pheripheral ports, located at the top, bottom, left and right sides of the monitor. To mount an MSR, remove one of the
pheripheral port covers with your finger tips and install the MSR as shown below. Please refer to the MSR Quick Install Guide (QIG) for set-up details.

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Wall Mount
Mount the wall bracket to the wall using six fasteners appropriate for the type of wall material and following all applicable building code standards.
Ensure the unit is mounted to a solid structure and surface, such as a support beam or wall.
Attach the other bracket to the monitor using the four M4 screws included in the kit.
Hang the monitor on the wall bracket and secure using two M3 screws included with the kit on the left and right side of the bracket.

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Handles Installation (Optional)
Optional handles can be installed on 03 Series monitors, as shown below. Please note that it is not recommended to use handles to carry the touch
monitor. Damage to the touch monitor will occur if the touch monitor is lifted by the handles. Use handles only to adjust the tilt angle.

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Section 4: Operation
Power
To turn the touch monitor on or off, press the touch monitor’s power button once.
The Power Status LED on the bottom of the touch monitor functions as follows:
Touch Monitor Status
LED Status
OFF
OFF
SLEEP
PULSING (Orange)
ON
ON ( Green)
The system consumes low power when in SLEEP or OFF modes. For detailed power-consumption specifications, refer to the technical
specifications on the Elo website http://www.elotouch.com
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable from the monitor when long periods of disuse are planned.
Touch
No calibration is required for projected capacitive touch technology. Your touch monitor can support up to 10 touches at once.
Note: When using a privacy filter with your monitor, it is important to update the touch configuration file of you monitor to support touch.
If you are using an ET1903LM/ET2203LM monitor, the touch-through configuration file is already built into your monitor. Simply go to the OSD menu and
enable the touch-through function. Do not forget to disable the touch-through function when using the monitor without a privacy screen. If you are using
an ET2403L/ET2703LM monitor, you will need to download the configuration batch file to support the touch-through privacy filter from the Elo website.
Make sure to run the uninstall batch file if you have already run the touch-through batch file and are no long using the privacy filter. Please refer to the
QIG, which includes privacy filter configuration update instructions for each model. Your monitor will support only single touch when using the privacy
filter.

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Projected Capacitive Touch Technology
When connected to Windows 7, 8 or 10 computers, the touch monitor can detect 10 simultaneous touches. When connected to Windows XP computers,
the touch monitor detects only single touches.
No additional drivers are required for this technology to work with Windows 7, 8 or 10, as it uses Windows HID drivers.
Refer to Section 2, “Installing the Touch Technology Software Drivers,” for instructions on downloading touch drivers for Windows XP.
No calibration is required for this technology.

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Gesture Support
TouchPro PCAP technology enables several gestures that support single and multiple touches. Refer to the Microsoft website at
http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in Windows 7, 8, 10
and later OS versions.
Video
A display’s native resolution is its width and height measured in pixels. Generally, for best performance, an image displayed on this monitor will look best
when your computer’s output resolution matches this monitor’s native resolution, which is 1280 x 1024 for the 1903L and 1920 x 1080 for the 2203L, 2403L
and 2703L monitors
For computer output at non-native resolutions, the monitor will scale the video to its panel’s native resolution. This involves stretching or compressing the
input image as needed in the X and Y dimensions to fit the display’s native resolution. An unavoidable byproduct of the scaling algorithms is a loss of
fidelity when the computer’s output video image is scaled by the monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich
images at close distances (e.g., images containing small-font text).
Your touch monitor will likely not require video adjustments. However, for analog VGA video, variations in video graphic card outputs may require user
adjustments through the OSD to optimize the quality of the touch monitor’s displayed image. These adjustments are stored by the touch monitor. Also, to
reduce the need for adjustments for different video mode timings, the monitor correctly scales and displays some of the video industry’s most common
video timing modes. Refer to the technical specifications for this monitor at http://www.elotouch.com for a list of these Preset Video Modes.
On-Screen Display (OSD)
Five OSD buttons are located on the rear of the monitor. These can be used
to adjust various parameters. The buttons and their functionalities are:
Button
Function when OSD is not displayed
Function when OSD is displayed
Menu
Display OSD Main menu
Return to previous OSD menu
Display OSD Contrast submenu
Decreasevalueof selectedparameter/select previousmenu item
Display OSD Brightness submenu
Increase value of selected parameter/select next menu item
Select
Display Video Priority submenu
Select parameter for adjustment/select submenu to enter
Power key
Power on/off display

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The OSD buttons control an on-screen graphical user interface that overlays your input video, allowing the following adjustments:
Parameter
Available Adjustment
Brightness
Increases/decreasesmonitorbrightness.
Default:maximum
Contrast
Increases/decreasesmonitor contrast.
Default:bestgray-shadeperformance
Clock
Allows fine adjustments of the panel’s pixel dot clock.
Applicable for VGA input video only.
Phase
Allows fine adjustments of the panel’s pixel dot clock phase.
Applicable for VGA input video only.
Auto Adjust
Automaticallyadjuststhe system clock to the inputanalogVGA videosignal, affecting the H-position, V-position, Clock,and Phase menuitems.
Applicable for VGA input video only.
H-position
Movesthe imagehorizontallyon the displayin single-pixel increments.
Default:centered
Applicable for VGA input video only.
V-position
Movesthe imageverticallyon the displayinsingle-pixelincrements.
Default:centered
applicable for VGA input video only.
Aspect Ratio
SwitchesthescalingmethodbetweenFullScalingand MaintainAspectRatio. Default:
FullScaling
Full Scaling: Scales the X and Y dimensions of the input video (up or down as needed) to the display’s native resolution.
Fillto AspectRatio: Assuminga landscapeorientationand an input video with aspectratiosmallerthan16:9, scalesthe Ydimensionof the inputvideo(upordown
asneeded)tothedisplay’s Yresolution,scalestheX-dimensionto maintainthe inputvideo’s aspectratio,andfillstherestof thedisplaywithequalblackbarsonthe
leftandright.
Other touchscreen technologies may need recalibration when switching between Aspect Ratio options.
Sharpness
Adjustssharpnessof the displayed images.
Default: no sharpnessadjustment
Applicable at non-native input video resolutions only.
Color Temperature
Selectsthe display’s color temperature.The availablecolor temperaturesare 9300K,7500K,6500K, 5500Kand UserDefined. If the User Definedoptionis
selected,theusercanchangethecolortemperaturebychangingindividualR,G,andB gainsonascalefrom 0to100. Default:UserDefinedwithR,G,andB
allsetto100.

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Parameter
Available Adjustment
OSD H-Position
Adjuststhe horizontallocationof the OSD menus on the display.Default:centered
OSD V-Position
Adjuststhe verticallocationoftheOSD menusonthedisplay.Default:centered
OSD Timeout
AdjustshowlongthetouchmonitorwillwaitwithoutOSDbuttonactivitybeforeclosingtheOSD.Theadjustablerangeis between5and60seconds.
Default: 15 seconds
OSD Language
Selectsthe OSD’s display language. Theavailablelanguagesare:English,French,Italian,German,Spanish,SimplifiedChinese,TraditionalChinese,andJapanese.
Default: English
Recall Defaults
Restoresallfactorydefaultsettingsfor OSD-adjustableparameters(exceptOSD Language)and for Preset VideoMode timings.
Video Priority
The monitor continually scans for active video on the VGA and HDMI connectors.
Thisadjustmentselectswhichofthoseinputportsshouldbe giventhepriorityfordisplay. Theoptionsare:VGAPriority,HDMIPriority.
Default: HDMI Priority
Audio
Audio menu enables users to switch between audio sources. When HDMI is plugged in, internal speakers can be used by changing the audio source
to HDMI. This menu includes the headphone feature as well, which will allow users to plug in an external audio source when using HDMI. When using
the VGA Line in option, it can be used to enable internal speakers.
Power LED
OptiontoturnthepowerLEDON/OFF.
Default:On
Touch Through
Enablestouchcapabilitieswhenusingprivacyfilters.
Applicable for 19”/22” monitors only
All touch monitor adjustments made through the OSD are automatically memorized as soon as they are modified.
This feature prevents having to reenter the settings every time the touch monitor is unplugged or powered off.
In case of a power failure, the touch monitor settings will not default to the factory specifications.

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OSD and Power Lockouts
Press and hold the “Menu” and “ ” buttons simultaneously for two seconds to enable/disable the OSD Locking feature. When OSD Locking is enabled,
pressing any of the Menu, Up, Down or Select keys will have no effect.
Press and hold the “Menu” and “ ” buttons simultaneously for two seconds to enable/disable the Power Locking feature. When Power Locking is
enabled, pressing the power switch will have no effect.

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Section 5: Technical Support
If you are experiencing trouble with your touch monitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Worldwide technical support phone numbers
are available on the last page of this user manual.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The touchmonitor doesnot respond whenturning on
the system.
Check that the DC poweradaptoris properlyconnected.Verifythe
DC power adaptor is functioning
Monitor display is dim.
Use the OSD to increasethe brightness.
Use the OSD to increasethe contrast.
Monitor display is blank.
If thePowerStatusLEDis blinking,themonitororComputerModulemaybe inSLEEPmode.Press
any key/move the mouse/touchthe touchscreento see if the image reappears.Checkthatthesignal
sourcedeviceis turnedon.
Check that that there are no loose cable connections.
Monitordisplaysthe “Out of Range” message.
Adjust your computer’s resolution/timing mode to be within the allowabletiming ranges
specifiedfor your touchmonitor(see websitefor specifications).
Monitor display image looks strange.
Adjust your computer’s resolution/timing mode to be within the allowabletiming ranges
specifiedfor your touchmonitor(see websitefor specifications).
Use the Auto Adjust function in the OSD.
Touch functionality doesn’t work.
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the latest Elo drivers.
Neither the OSD nor power buttons
respondswhenpressed.
Check to see if the OSD lock or power lock functions are on.
No touch, or touch is not accurate when using
privacy filters.
Check if the touch-through mode is enabled for 19”/22” monitors.
Monitor turns off by itself.
If the monitor turns off by itself, it could be due to a voltage drop (to below 10 V) in the building. The
monitor will turn itself back on once it receives minimum 11 V of power.