Elo Touch Solutions ET1502LM User manual

USER MANUAL
Elo Touch Solutions
USER MANUAL, ET1502LM
UM600536 Rev B

User Manual ET1502LM
2
Copyright © 2021 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or
by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) make no representations or warranties
with respect to the contents herein, and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise
this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.
Trademark Acknowledgments
Elo, Elo (logo), Elo Touch, Elo Touch Solutions and TouchPro are trademarks of Elo and its Affiliates. Windows is a trademark of MicrosoftCorporation.

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Table of Contents
Section 1: Introduction ............................................................................................................................................................................................................................... 4
Section 2: Installation................................................................................................................................................................................................................................. 5
Section 3: Mounting ................................................................................................................................................................................................................................. 10
Section 4: Operation ................................................................................................................................................................................................................................ 12
Section 5: Technical Support................................................................................................................................................................................................................... 18
Section 6: Safety & Maintenance............................................................................................................................................................................................................. 20
Section 7: Regulatory Information............................................................................................................................................................................................................ 21
Section 8: Warranty Information............................................................................................................................................................................................................... 30

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Section 1: Introduction
Product Description
Your new touch monitor combines the latest developments in touch technology and display design with reliability for use in high-traffic environments.
This touch monitor incorporates a 24-bit color, active matrix thin-film-transistor LCD panel to provide high-quality display performance. Supports full HD
1920 x 1080. Its LED backlight significantly reduces power consumption and eliminates the need for mercury (compared to CCFL-backlit panels). Other
features that enhance this LCD monitor’s performance are USB Type-C (touch and video), Plug & Play compatibility, remote on-screen display (OSD)
controls and flexible mounting options.
Part Number
Part Description
Touch Technology
Surface Treatment
Touch Interface
Color
E542617
ET1502LM-2UWA-1-BL-G
PCAP
Anti-glare
USB
Black
E542808
ET1502LM-2UWA-1-WH-G
PCAP
Anti-glare
USB
White
E967064
ET1502LM-2UWA-1-BL-NS-G
PCAP
Anti-glare
USB
Black
E967255
ET1502LM-2UWA-1-WH-NS-G
PCAP
Anti-glare
USB
White
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your unit and prevent risks to user safety.
See the Safety & Maintenance Section for more information.
This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and powering on your new touch
monitor, read through this manual, especially the Installation, Mounting, and Operation Sections.

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Section 2: Installation
Unpacking the Touch Monitor
Open the carton and verify that the following items are present:
• Touch monitor
• Quick Install Guide
• HDMI cable
• Touch USB Cable (USB Type-A to Type-C)
• Power brick (Elo P/N: E128201)
• Europe power cord
• North America power cord
• EEI Label
• 2 x cable clamps, 2 x tie wraps, 3 x screws (M3x8mm) for cable clamps, 2 x screws (M3x10mm) for cable doors

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Stand version
The stand of the touchmonitor can be converted between two positions: the low profile “hostess” position and the high profile “upright” position.
The touchmonitor ships in the low profile “hostess” position.
.
Low profile (“hostess”) position
To convert the stand into the high profile “upright” position, secure the thumbscrews into the high or “H” screw-holes in the bottom of the base.
Upright position
To convert the stand into the low profile “hostess” position, secure the thumbscrews into the low or “L” screw-holes in the bottom of the base.

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Connector Panel
Note: Cable tie-down points can be used to tie down the cables with tie wraps. Simply loop the tie wraps through the cable tie-down points and around the
cable to secure cable connections.

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Touch Monitor Connections
Video Source with HDMI and Touch source with USB Type-C:
1. Connect one end of the HDMI to the monitor’s HDMI input connector and the other end to yourHDMI video source.
2. Connect the USB touch cable (USB Type-A to Type-C) between the monitor’s USB Type-C connector and your PC’s USB Type-A port. This cable only supports
USB2.0.
3. Connect the audio cable between the monitor’s Audio line-in and your audio source (you can also use built-in audio via your HDMI cable).
4. Connect the power adapter’s input connector to the power source. Connect the power adapter’s DC output connector to the monitor’s input power jack.
5. The touch monitor ships in an OFF state. Press the power button to turn it on.
Video Source with VGA and Touch source with USB Type-C:
1. Connect one end of the VGA-DB15-to-MICRO cable (sold separately Elo P/N: E710549) to the monitor’s VGA input connector and the other end to
yourVGA video source (tighten the video cable’s screws on the VGA connector for best performance).
2. Connect the USB touch cable (USB Type-A to Type-C) between the monitor’s USB Type-C connector and your PC’s USB Type-A port. This cable only supports
USB2.0.
3. Connect the audio cable between the monitor’s Audio line-in and your audio source.
4. Connect the power adapter’s input connector to the power source. Connect the power adapter’s DC output connector to the monitor’s input power jack.
5. The touch monitor ships in an OFF state. Press the power button to turn it on.
Video & Touch Source with USB Type-C:
1. Connect the USB Type-C to Type-C cable (sold separately Elo P/N: E710364) between the monitor’s USB Type-C connector and your PC’s USB Type-C port.
2. Connect the power adapter’s input connector to the power source. Connect the power adapter’s DC output connector to the monitor’s input power jack.
3. The touch monitor ships in an OFF state. Press the power button to turn it on.
Note:
1. USB Type-C pinout diagram shown on Monitor Specifications.
2. Suggest using Elo USB Type-C to Type-C (Elo P/N: E710364) cable to prevent any compatibility issues.
3. USB Type-C does not provide power but for video or touch function only.

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Installing Touch Technology Software Drivers
No additional drivers are required for your projected-capacitive touch monitor with Windows 7, Windows 10 and most versions of Mac OS X, Android or
Linux as it will use the built-in HID drivers in the Operating System. If the monitor is used with the Windows XP operating system, follow the steps below
to install the Windows XP touch driver.
To download the latest touch drivers:
1. Visit www.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2. Select the “Touch Drivers” from “Product Category” dropdown menu.
3. Select the operating system from “Operating System” dropdown menu.
4. Click on the driver version required for your touchscreen display.

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Section 3: Mounting
Rear VESA Mount
A four-hole 75x75mm and 100x100mm mounting pattern for M4 screws x 4, length 10mm is provided for fixing on the rear of the monitor.
Remove the stand using a Phillips screwdriver to access this mounting interface. The VESA FDMI-compliant counting is coded: VESA MIS-D,
75, C and VESA MIS-D, 100, C.

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Base Mount
base mounting options are shown below.

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Section 4: Operation
Power
To turn the touch monitor on or off, press the touch monitor’s power button once.
The Power Status LED on the bottom of the touch monitor functions as follows:
Touch Monitor Status
LED Status
OFF
OFF
SLEEP
PULSING (Green)
ON
ON ( Green)
The system consumes low power when in SLEEP or OFF modes. For detailed power-consumption specifications, refer to the technical specifications on
the Elo website http://www.elotouch.com
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable from the monitor when long periods of disuse are planned.
Touch
No calibration is required for projected capacitive touch technology. Your touch monitor can support up to 10 touches at once.

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Projected Capacitive Touch Technology
When connected to Windows 7, Windows 10 and most versions of Mac OS X, Android and Linux the touch monitor can detect 10 simultaneous touches.
When connected to Windows XP computers, the touch monitor detects only a single touch.
Refer to Section 2, “Installing the Touch Technology Software Drivers,” for instructions on downloading touch drivers for Windows XP.
No calibration is required for this technology.

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Gesture Support
TouchPro PCAP technology enables several gestures that support single and multiple touches. Refer to the Microsoft website at
http://msdn.microsoft.com/en-us/library/dd940543 to see the various gestures that are supported in the Windows 7 and Windows 10 operating systems.
Video
A display’s native resolution is its width and height measured in pixels. Generally for optimal performance an image displayed on this monitor will look best
when your computer’s output resolution matches this monitor’s native resolution, which is 1920 x 1080.
For a computer output at non-native resolutions, the monitor will scale the video to its panel’s native resolution. This involves stretching or compressing the
input image as needed in the X and Y dimensions to fit the display’s native resolution. An unavoidable byproduct of the scaling algorithms is a loss of
fidelity when the computer’s output video image is scaled by the monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich
images at close distances (e.g., images containing small-font text).
Your touch monitor will likely not require video adjustments. However, for analog VGA video, variations in video graphic card outputs may require user
adjustments through the OSD to optimize the quality of the touch monitor’s displayed image. These adjustments are stored by the touch monitor. Also, to
reduce the need for adjustments for different video mode timings, the monitor correctly scales and displays some of the video industry’s most common
video timing modes. Refer to the technical specifications for this monitor at http://www.elotouch.com for a list of these Preset Video Modes.
On-Screen Display (OSD)
Five OSD buttons are located on the rear of the monitor. These can be used
to adjust various parameters. The buttons and their functionalities are:
Button
Function when OSD is not displayed
Function when OSD is displayed
Display OSD Main menu
Return to previous OSD menu
Display OSD Audio submenu
Decreasevalue of selected parameter/select previousmenuitem
Display OSD Luminance submenu
Increase value of selected parameter/select next menu item
Display Video Priority submenu
Select parameter for adjustment/select submenu to enter
Power key
Power on/off display

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The OSD buttons control an on-screen graphical user interface that overlays your input video, allowing the following adjustments:
Parameter
Available Adjustment
Brightness
Increases/decreases monitor brightness.
Default: 100
Contrast
Increases/decreases monitor contrast. Default: best gray-shade performance
Clock
Allows fine adjustments of the panel’s pixel dot clock.
Applicable for VGA input video only.
Phase
Allows fine adjustments of the panel’s pixel dot clock phase.
Applicable for VGA input video only.
Auto Adjust
Automatically adjusts the system clock to the input analog VGA video signal, affecting the H-position, V-position, Clock, and Phase menu items.
Applicable for VGA input video only.
H-position
Moves the image horizontally on the display in single-pixel increments. Default: centered
Applicable for VGA input video only.
V-position
Moves the image vertically on the display in single-pixel increments. Default: centered
applicable for VGA input video only.
Aspect Ratio
Switches the scaling method between Full Scaling and Maintain Aspect Ratio. Default: Full Scaling
Full Scaling: Scales the X and Y dimensions of the input video (up or down as needed) to the display’s native resolution.
Fill to Aspect Ratio: Assuming a landscape orientation and an input video with aspect ratio smaller than 16:9, scales the Y dimension of the input
video (up or down as needed) to the display’s Y resolution, scales the X-dimension to maintain the input video’s aspect ratio, and fills the rest of
the display with equal black bars on the left and right.
Other touchscreen technologies may need recalibration when switching between Aspect Ratio options.
Sharpness
Adjusts sharpness of the displayed images. Default: no sharpness adjustment
Color Temperature
Selects the display’s color temperature. The available color temperatures are 9300K, 7500K, 6500K, 5500K, Color Enhance and User Defined. If
the User Defined option is selected, the user can change the color temperature by changing individual R, G, and B gains on a scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100.

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Parameter
Available Adjustment
OSD Timeout
Adjusts how long the touch monitor will wait without OSD button activity before closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds
OSD Language
Selects the OSD’s display language. The available languages are: English, French, Italian, German, Spanish, Simplified Chinese, Traditional Chinese,
and Japanese.
Default: English
Recall Defaults
Restores all factory default settings for OSD-adjustable parameters (except OSD Language) and for Preset Video Mode timings.
Video Priority
The monitor continually scans for active video on the HDMI, VGA and USB-C connectors.
This adjustment selects which of those input ports should be given the priority for display. The options are: VGA Priority, HDMI Priority. USB-C
Default: HDMI Priority
Audio Select
Select audio source “From Video Source” or “Line in”. “From Video Source” is only available during video signal is from HDMI/USB-C.
Default: “From Video Source”
Volume
Adjusts the volume of monitor’s internal speakers.
Default: 70
Mute
Mute/Unmute the monitor’s internal speakers.
Default: Unmuted
Panel Saver
Use this feature to avoid image sticking. Your Elo monitor will automatically display a pattern every 2 hours for 2 seconds to prevent image sticking.
Default: Disabled
Energy Saver
If there is no touch activity on your Elo monitor for the time specified below, the brightness will reduce automatically (it will recover with any touch
activity).
Default:None
All touch monitor adjustments made through the OSD are automatically memorized as soon as they are modified.
This feature prevents having to re-enter the settings every time the touch monitor is unplugged or powered off.
Also, in case of a power failure, the touch monitor settings will not default to the factory specifications.

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OSD and Power Lockouts
Press and hold the “Menu” and “ ” buttons simultaneously for two seconds to enable/disable the OSD Locking feature. When OSD Locking is enabled,
pressing any of the Menu, Up, Down or Select keys will have no effect.
Press and hold the “Menu” and “ ” buttons simultaneously for two seconds to enable/disable the Power Locking feature. When Power Locking is
enabled, pressing the power switch will have no effect.

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Section 5: Technical Support
If you are experiencing trouble with your touch monitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service. Worldwide technical support phone numbers
are available on the last page of this user manual.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The touchmonitordoesnot respondwhenturning on
the system.
Checkthatthe DC poweradapter is properly connected.Verifythe
DC power adapter is functioning
Monitor display is dim.
Use theOSD to increasethe brightness.
Use theOSD to increasethe contrast.
Monitor display is blank.
IfthePowerStatusLEDisblinking,themonitororComputerModulemaybein SLEEPmode.Press
any key/move the mouse/touch thetouchscreento see if the image reappears.Checkthatthesignal
sourcedeviceisturnedon.
Check that that there are no loose cable connections.
Monitor displays the “Out of Range” message.
Adjustyourcomputer’s resolution/timing modeto be within the allowable timingranges
specified for your touchmonitor(see website for specifications).
Monitor display image looks strange.
Adjustyourcomputer’s resolution/timing modeto be within the allowable timingranges
specified for your touchmonitor(see website for specifications).
Use the Auto Adjust function in the OSD.
Touch functionality doesn’t work.
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the latest Elo drivers.
Neither the OSDnor powerbuttons
respondwhen pressed.
Check to see if the OSD lock or power lock functions are on.
Monitor sometimes displays black out when
video is via USB type-C to type-C cable
Suggest using Elo USB type-C to type-C cable PN: P/N: E710364
“No Signal Detected” message is stuck and
keep showing
Suggest using Elo USB type-C to type-C cable PN: P/N: E710364

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What function does USB Type-A to Type-C
support?
The cable in box supports USB 2.0 and doesn’t support video/audio/power.
Please go check in Elo website to purchase USB Type-C to Type-C cable (Elo P/N:
E710364)
It takes long time to boot or wake up the monitor
Check out “Video Priority” setting to the video port you are using.
There is an Exclamation mark in the device
manager on Windows 7 via USB Type-A to
Type-C cable
Windows 7 limitation, there is no impact on the functionality.
Technical Assistance
See this user manual’s last page for worldwide technical support phone numbers.
Technical Specifications
visit www.elotouch.com/products
for technical specifications for this device
Technical Support
Visit https://www.elotouch.com/support
for technical support

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Section 6: Safety & Maintenance
Safety
• Toavoid risk of electric shock, follow all safety notices, and do not disassemble the touch monitor. The touch monitors are not user-serviceable.
• The touch monitor ships with a three-wire, grounded power cord. The power cord plug fits into grounded outlets only. Do not fitor modify the plug
into an outlet that has not been configured for this purpose. Do not use a damaged power cord. Use only the power cord that came with your Elo
touch monitor. Use of an unauthorized power cord may invalidate yourwarranty.
• Ensure that your installation is equipped to maintain the specified environmental conditions listed in the Technical Specifications Section.
• If you have any questions or need more information about your product, please contact your sales representative or the manufacturer.
• The equipment power supply cord shall be connected to a socket-outlet with earthing connection.
• After installing the power adapter to supply power, the back cover should be closed.
• Place the power cord where it won’t be stepped on by other people and can be easily disconnected from the supply mains.
• Only use the power cord with following specification: 18AWG min., type SJT, 125V/10A, UL listed and CSA approval, 1.8 m max, hospital grade
if for USA market.
• In case of serious incident that has occurred, please contact the manufacturer and local authorities immediately.
• It is recommended to install the appropriate software, if have any question, please contact the manufacturer for further assistance.
• To prevent unauthorized access, it is recommended to install suitable anti-virus software or do not connect to unsafe external networks.
Care and Handling
The following tips will help keep your touch monitor functioning at an optimal level:
• Disconnect the AC power cable beforecleaning.
• Toclean the display unit cabinet, use a soft cloth with water to wipe or use a dry cloth to wipe.
• It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does get inside, turn the unit off and have a qualified
service technician check it before you power it on again.
• Do not wipe the screen with a cloth or sponge that could scratch thesurface.
• Toclean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge. Never apply the cleaner directly to the touchscreen.
Do not use alcohol (methyl, ethyl or isopropyl), thinner, benzene, or other abrasivecleaners.
• Ensure the environmental temperature and humidity are maintained within specification, and do no block the ventilation slots.
• Monitors are not designed for outdoors.
Waste Electrical & Electronic Equipment Directive (WEEE)
This product should not be disposed of with household waste. It should be deposited at a facility that enables recovery and recycling.