Elo Touch Solutions 1723L User manual

USER MANUAL
Elo Touch Solutions
1523L and 1723L Touchmonitors
SW601951 Rev C

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Copyright © 2015 Elo Touch Solutions, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, including, but not limited to, electronic,
magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.
Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates
(collectively "Elo") makes no representations or warranties with respect to the contents herein, and specifically
disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of Elo to
notify any person of such revisions or changes.
Trademark Acknowledgments
Elo (logo), Elo Touch Solutions, IntelliTouch, iTouch, are trademarks of Elo and its Affiliates.Windows is a trademark
of Microsoft Corporation.

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Table of Contents
Chapter 1: Introduction...........................................................................................4
Chapter 2: Installation.............................................................................................5
Chapter 3: Mounting................................................................................................9
Chapter 4: Operation .............................................................................................12
Chapter 5: Technical Support.............................................................................17
Chapter 6: Safety & Maintenance......................................................................19
Chapter 7: Regulatory Information...................................................................21
Chapter 8: Warranty Information.......................................................................25

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Chapter 1: Introduction
Product Description
Your new touchmonitor combines the reliable performance of Elo Touch Solutions touch
products with the latest developments in touch technology and display design. This combination
of features creates a natural flow of information between the user and the touchmonitor.
This touchmonitor incorporates a 16.2M color, active matrix thin film transistor LCD panel to
provide high quality display performance. Its LED backlight significantly reduces power
consumption and eliminates mercury (compared to CCFL-backlit panels). Other features that
enhance this LCD monitor’s performance are Plug & Play compatibility, on-screen display
(OSD) controls, and a family of optional peripherals including magnetic stripe reader (MSR),
webcam, and radio-frequency identification (RFID) module.
Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to
maximize the life of your unit, to ensure user safety, and to prevent risks. See the Safety &
Maintenance chapter for more information.
This manual contains information that is important for the proper setup and maintenance of the
unit. Before setting up and powering on your new touchmonitor, read through this manual,
especially the Installation, Mounting, and Operation chapters.

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Chapter 2: Installation
Unpacking the Touchmonitor
Open the carton and verify that the following items are present:
Touchmonitor with removable protective sheet for its face
User Manuals CD
Japanese language regulatory information pamphlet
Quick Install Guide
VGA cable
DVI cable
USB cable
Audio cable
AC-DC power adaptor
North American power cable
European power cable

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Stand Positions
The stand of the touchmonitor can be converted between two positions: the low profile
“hostess” position and the high profile “upright” position. The touchmonitor ships in the low
profile “hostess” position.
.
Low profile (“hostess”) position

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To convert the stand into the high profile “upright” position, secure the thumbscrews into the
high or “H” screw-holes in the bottom of the base.
Upright position
To convert the stand into the low profile “hostess” position, secure the thumbscrews into the low
or “L” screw-holes in the bottom of the base.
Connector Panel & Interfaces

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Touchmonitor Connections
1. Connect the DVI or VGA video cables between the monitor’s DVI/VGA input connectors and
your DVI/VGA video source, respectively. Tighten the video cable’s screws for best
performance.
2. Connect the USB touch cable between the monitor’s USB connector and your PC’s USB
port.
3. Connect the audio cable between the monitor’s Audio In jack and your audio source.
4. Select the correct power cable for your region. Connect the power adaptor’s input connector
to the AC power source. Connect the power adaptor’s DC output connector to the monitor’s
input power jack.
5. The touchmonitor ships in an OFF state. Press the power button to turn it on.
Installing the Touch Technology Software Drivers
Some software installation is required for your iTouch Plus touchmonitor to work with your
computer. No additional drivers are required for your projected-capacitive touchmonitor with
Windows 7 and 8 operating systems, it uses Windows HID drivers.
To download latest touch drivers
1.Visit www.elotouch.com/Support/Downloads/Driver/DriverDownload/Default.aspx
2.Select the operating system from “Operating System” dropdown menu.
3.Select the technology from “Technologies” dropdown menu.
4.Click on the driver version required for your touchmonitor.
5.Click “Accept” once you are directed to the “Driver License Agreement” page.
6.Enter you email address, Click on “Next Step”. Your driver download will start automatically.
7.If you are a new user, fill in the required information and Click on “Register”. Your driver
download will start automatically.

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Chapter 3: Mounting
Rear VESA Mount
For the 15-inch touchmonitor, a four-hole 75x75mm mounting pattern for M4 screws is provided
on the rear of the monitor. Remove the stand using a Phillips screwdriver to access this
mounting interface. The VESA FDMI-compliant counting is coded: VESA MIS-B, 75, C.

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For the 17-inch touchmonitor, a four-hole 75x75mm mounting pattern for M4 screws is provided
on the rear of the monitor. Remove the stand using a Phillips screwdriver to access this
mounting interface. The VESA FDMI-compliant counting is coded: VESA MIS-B, 75, C.

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Base Mount
For the 15-inch touchmonitor, a threaded three-hole mounting pattern for M4 screws is provided
on the bottom of stand base for mounting or securing.
For the 17 inch touchmonitor, a threaded three-hole mounting pattern for M4 screws is provided
on the bottom of stand base for mounting or securing.

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Chapter 4: Operation
Power
To turn the touchmonitor on or off, press the touchmonitor power button once.
The Power Status LED on the bottom of the touchmonitor functions according to the following
table:
TouchMonitor/Computer Module status
LED status
OFF
OFF
SLEEP
PULSING
ON
ON
The system consumes low power when in SLEEP and OFF modes. For detailed power
consumption specifications, refer to technical specifications on the Elo website
http://www.elotouch.com
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the
mouse or pressing a keyboard key).
To improve reliability and reduce wasteful power consumption, disconnect the power adapter
when long periods of disuse are planned.
Touch
Your touchmonitor is factory-calibrated and should not need manual calibration (unless the
input video is not fully scaled to the native resolution, or the touch experience needs to be
calibrated to a specific user).
iTouch Plus Touch Technology
When connected to Windows 7 computers, the touchmonitor can report 2 simultaneous
touches. When connected to Windows XP computers, the touchmonitor reports single touches.
The iTouch Plus touchscreen can be re-calibrated to your displayed video image, if

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needed, through the Calibration function in the Elo driver control panel.
The iTouch Plus driver will only support multiple monitor if they are all using the iTouch Plus
touch technology.
For more configuration options, double click on the EloConfig desktop shortcut to open up the
Elo Touchscreen Configuration screen.
Projected Capacitive Touch Technology
When connected to Windows 7 or 8 computers, the touchmonitor can report 10 simultaneous
touches. When connected to Windows XP computers, the touchmonitor reports single touches.
No additional drivers are required for this technology to work with Windows 7 and 8, it uses
Windows HID drivers.
Refer to Chapter 2, Section “Installing the Touch Technology Software Drivers” to find
instructions to download touch drivers for Windows XP.
No calibration is required for this technology.
Gesture Support
The IntelliTouch Plus and Projected Capacitive touch technologies enable several gestures that
support single and multiple contacts. Refer to the Microsoft Website
http://msdn.microsoft.com/en-us/library/dd940543 on the various gestures that are supported in
Windows 7.
Video
A display’s native resolution is its width and height measured in number of pixels. Generally, for
best performance, an image displayed on this monitor will look best when your computer’s
output resolution matches this monitor’s native resolution, which is 1024 x 768 for the 15-inch,
and 1280 x 1024 for the 17-inch.

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For computer output resolutions at non-native resolutions, the monitor will scale the video to its
panel’s native resolution. This involves stretching or compressing the input image as needed in
the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the
monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images
at close distances (for example images containing small-font text).
Your touchmonitor will likely not require video adjustments. However, for analog VGA video,
variations in video graphic card outputs may require user adjustments through the OSD to
optimize the quality of the touchmonitor’s displayed image. These adjustments are
“remembered” by the touchmonitor. Also, to reduce the need for adjustments for different video
mode timings, the monitor correctly scales and displays some of the video industry’s most
common video timing modes. Refer to the technical specifications for this monitor at
http://www.elotouch.com for a list of these Preset Video Modes.
On-Screen Display (OSD)
Four OSD buttons are on the bottom of the monitor. These can be used to adjust various
display parameters.
The buttons and their functionality are:
Button
Function when OSD is not displayed:
Function when OSD is displayed:
Menu
Display OSD main menu
Return to previous OSD menu
Display OSD Brightness submenu
Decrease value of selected parameter /
select previous menu item
Display OSD Contrast submenu
Increase value of selected parameter /
select next menu item
Select
Auto Adjust
Select parameter for adjustment /
select submenu to enter

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The OSD buttons control an on-screen graphical user interface, which displays on top of your
input video. This allows for intuitive adjustment of the following display parameters:
Parameter
Available Adjustment
Brightness
Increase/decrease monitor brightness
Default: Maximum
Contrast
Increase/decrease monitor contrast
Default: Best gray-shade performance
Clock
Allows fine adjustments of the panel’s pixel dot clock
Only applicable for VGA input video
Phase
Allows fine adjustments of the panel’s pixel dot clock phase
Only applicable for VGA input video
Auto Adjust
Automatically adjusts the system clock to the input analog VGA video signal, affecting
the H-position, V-position, Clock, and Phase menu items
Only applicable for VGA input video
H-position
Moves the image horizontally on the display in single-pixel increments
Default: Centered
Only applicable for VGA input video
V-position
Moves the image vertically on the display in single-pixel increments
Default: Centered
Only applicable for VGA input video
Aspect Ratio
Switches the scaling method between Full Scaling and Maintain Aspect Ratio
Default: Full Scaling
Full Scaling –scales the X- and Y-dimensions of the input video (up or down as
needed) to the display’s native resolution.
Fill To Aspect Ratio –Assuming a landscape orientation and an input video with aspect
ratio smaller than 1024 x 768 for the 15-inch or 1280 x 1024 for the 17-inch, scales the
Y-dimension of the input video (up or down as needed) to the display’s Y-resolution,
and scales the X-dimension to maintain the input video’s aspect ratio (and fills the rest
of the display with equal black bars on the left and right).
The touchscreen may need recalibration when switching between Aspect Ratio
options.
Sharpness
Adjusts sharpness of the displayed images
Default: No sharpness adjustment
Only applicable at non-native input video resolutions
Color
Temperature
Selects the display’s color temperature. The available color temperatures are 9300K,
7500K, 6500K, 5500K, and User Defined. If the User Defined option is selected, the
user can change the color temperature by changing individual R, G, and B gains on a
scale from 0 to 100.
Default: User Defined with R, G, and B all set to 100
OSD Timeout
Adjusts how long a period of OSD button inactivity the touchmonitor will wait before
closing the OSD. The adjustable range is between 5 and 60 seconds.
Default: 15 seconds

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OSD
Language
Selects which language the OSD information is displayed in. The available languages
are: English, French, Italian, German, Spanish, Simplified Chinese, Traditional
Chinese, and Japanese
Default: English
Volume
Adjusts the volume of the internal speakers and headphone output
Mute
Toggles the audio output between Muted and Not Muted
Default: Not Muted
Recall
Defaults
Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable
parameters (except OSD Language) and for Preset Video Mode timings.
Video Source
The monitor continually scans for active video on the VGA and DVI connectors. This
adjustment selects which of those input ports should be given priority to be displayed.
The options are: VGAPriority, DVI Priority
Default: DVI Priority
All touchmonitor adjustments made through the OSD are automatically memorized as soon as
they are entered. This feature saves you from having to reset your choices every time the
touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor
settings will not default to the factory specifications.
OSD and Power Lockouts
Press and hold the “Menu” and “Up” buttons for two seconds to enable/disable the OSD
Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or
Select keys will have no effect on the system.
Press and hold the “Menu” and “Down” buttons for two seconds to enable/disable the Power
Locking feature. When the Power Locking is enabled, pressing the power switch will have no
effect on the system.

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Chapter 5: Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The touchmonitor does not respond when
turning on the system
Check that the DC power adaptor is properly
connected
Verify the DC power adaptor is functioning
Monitor display is dim
Use the OSD to increase the brightness
Use the OSD to increase the contrast
Monitor display is blank
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen to
see if the image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Monitor displays an “Out Of Range”
message
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Monitor display image looks abnormal
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Use the Auto Adjust function in the OSD
Touch functionality doesn’t work
Verify your PC has the latest Elo drivers installed
Perform the calibration routine provided with the
latest Elo drivers
The OSD buttons or power button does not
respond when pressed
Check to see if the OSD lock or power lock functions
are on

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Technical Assistance
Visit www.elotouch.com/products for technical specifications for this device
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.

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Chapter 6: Safety & Maintenance
Safety
To avoid risk of electric shock, follow all safety notices and do not disassemble the
touchmonitor. They are not user-serviceable.
Ensure that your installation is equipped to maintain the specified environmental conditions
listed in the Technical Specifications chapter.
Care and Handling
The following tips will help keep your touchmonitor functioning at an optimal level:
Disconnect the AC power cable before cleaning.
To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.
It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does
get inside, have a qualified service technician check it before you power it on again.
Do not wipe the screen with a cloth or sponge that could scratch the surface.
To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge.
Never apply the cleaner directly to the touchscreen. Do not use alcohol (methyl, ethyl or
isopropyl), thinner, benzene, or other abrasive cleaners.

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Waste Electrical & Electronic Equipment Directive (WEEE)
This product should not be disposed of with household waste. It should be
deposited at a facility that enables recovery and recycling.