ETEKCITY ESF38 User manual

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Smart Fitness Scale
Model: ESF38
User Manual
Questions or Concerns?
Mon – Fri, 9:00 am – 5:00 pm PST/PDT
[e-mail] • [phone]

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Table of Contents
Package Contents
Specications
Safety Information
Function Diagram
Display Diagram
Before First Use
VeSync App Setup
Using the Smart Scale
Maintenance
Common Display Codes
Troubleshooting
FCC Statement
Warranty Information
Customer Support
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6
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9
12
15
17
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28

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1 x Smart Fitness Scale
3 x 1.5V AAA Batteries (Pre-Installed)
1 x Quick Start Guide
Specications
Package Contents
Weight Capacity 400 lb / 28 st / 180 kg
Increments 0.1 lb / 0.05 kg
Weight Units lb / st / kg
Platform Tempered glass
Battery 3 x 1.5V AAA batteries
Auto-Off 30 seconds
Dimensions 11 x 11 x 1 in / 28 x 28 x 2.5 cm
Operating System iOS®12.0+ or Android™ 6.0+

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Safety Information
• This scale should not be used to diagnose or treat any medical
condition.
• Scale data should not be used as a substitute for medical advice
from a healthcare professional.
• This scale uses a harmless electrical current to measure body fat.
Consult a healthcare professional before using the smart scale if
you use medical electronic equipment such as a pacemaker.
• Check the scale before using. Do not use the scale if it is damaged
in any way.
• Do not strike or hit the scale. Do not use the scale if the glass is
cracked or broken. Due to the nature of tempered glass, the glass
will shatter if there is even a slight crack. If you see a crack, contact
Customer Support immediately (page 28).
Please read and follow all instructions and safety guidelines
in this manual.
READ AND SAVE THESE INSTRUCTIONS
Medical
General Use

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• Do not mix new and old batteries.
• If the low battery indicator “ “ appears on the display, replace the
batteries.
• If the scale is not in use for a long period of time, remove the
batteries to extend the lifetime of the scale.
Batteries
• The glass platform is slippery when wet. Always make sure the
platform and your feet are dry before stepping on for measurement.
• Place the scale on a hard, at surface to avoid tipping.
• To weigh safely and accurately, stand with your feet shoulder-
width apart while on the scale. Do not stand on the edge of the
scale or jump on the scale.
• Avoid standing on the scale for a long period of time, or when
you are not weighing yourself.
• Do not overload the scale. Maximum weight capacity is 400 lb /
28 st / 180 kg.
• Keep the scale in a cool area with low humidity. Keep the
scale away from heat sources, such as ovens or heaters.
Avoid temperature uctuations. Store the scale in a horizontal
position, not vertical.
• Handle with care. Not for commercial use. Household use only.

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Function Diagram
A. Weighing Platform
B. Display
C. Anti-Skid Padding
D. Battery Compartment
BA
D
C

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Display Diagram
A. Weight Measurement
B. Wireless Connection Icon
C. Weight Units
A
B
C

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Before First Use
1. Open the battery compartment on the underside of the
scale. Remove the included AAA batteries.
2. Remove the plastic insulator strip from the battery
compartment.
3. Replace the batteries. Follow the guidelines in the battery
compartment to match the +and –terminals.

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VeSync App Setup
1. To download the VeSync app, scan the QR code or
search “VeSync” in the Apple App Store®or Google
Play Store.
Note: Due to app updates and improvements, the VeSync app may be
slightly different than shown in the manual. In case of any differences,
follow the in-app instructions.
Note:
• This scale uses the VeSync app, not the VeSyncFit app.
• For Android users, you may need to select “Allow” to use VeSync.

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2. Open the VeSync app. If you already have an account,
tap Log In. To create a new account, tap Sign Up.
Note: You must create your own VeSync account to use third-party
services and products. These will not work with a guest account. With a
VeSync account, you can also allow your family and friends to use your
smart tness scale.
Note: Make sure to choose the right device model(you can nd it on the
back of the scale), or it will lead to a connection failure.
3. Make sure your phone has Bluetooth®turned on.
4. Tap +in the VeSync app and select your smart
tness scale.
5. Follow the in-app instructions to connect to your
smart tness scale.

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Creating a User
If you are a new user, you will need to enter physical
information before weighing yourself for the rst time
so the scale can calculate your body metrics. Follow
the in-app instructions to create a user.
Note:
• Entering inaccurate information will make the scale’s
measurements less accurate.
• If you don’t identify with the available gender options,
or are unsure, pick the option that you think best
physically matches you. This choice is used for physical
measurements, such as body fat percentages.

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Using the Smart Scale
Note:
• To see measurements besides weight, you must connect the
scale to the VeSync app (see page 9).
• If you are pregnant, scale measurements will not be accurate.
1. Place the scale on a hard, at surface (not a carpet or
mat). [Figure 1.1]
Note: Placing on carpet may cause inaccurate measurements or tipping.
[Figure 1.1]

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2. Step on the scale, then step off. Wait for the screen to
display “0.0” before using.
3. Place dry, bare feet on the scale’s conductive areas.
Stand on the scale until the display ashes several times,
showing your nal measurement.[Figure 1.2] If your
smart scale is connected to the VeSync app, additional
results (such as BMI, body fat, etc.) will show in the app.
4. If you want to measure the weight of your baby or pet
using the VeSync app, tap (Expand) on the home
page and then tap (Baby Mode). Follow the in-app
instructions. In Baby Mode, the APP will only measure
weight and BMI.
[Figure 1.2]

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Switching Units
1. To change the unit of measurement (kg, lb, or st), lightly
tap on the scale and open the VeSync app. Select the
scale(you should see “Connected” in the app), then tap
the Settings icon ( ). You can adjust the units on this
page. [Figure 1.3]
2. The default unit is pounds (lb). After changing units, the
scale will show the new unit of measurement.
LB KG ST
Device
Home Page
[Figure 1.3]

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Maintenance
Clearing the Smart Scale
If the scale has been moved or ipped upside down, it must
be cleared to ensure accurate results.
1. Place the scale on a hard, at surface.
2. Step on the scale until digits appear on the display, then
step off. [Figure 2.1]
3. The scale will show “ ” when cleared. [Figure 2.2]
[Figure 2.1] [Figure 2.2]

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Cleaning the Smart Scale
Replacing the Batteries
The display will show “ ” when the batteries need to be
replaced.
1. Open the battery compartment on the underside of
the scale.
2. Remove the old batteries and dispose of them properly.
3. Install 3 new 1.5V AAA batteries, making sure they are
placed under the correct polarity.
4. Replace the battery compartment cover.
• Use a slightly damp cloth to clean the surface of the
scale, followed by a soft, dry cloth to wipe away any
remaining moisture.
• Do not use chemical or abrasive cleaning agents to
clean the scale.
Note: The scale may need to be cleared after replacing the batteries.

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Common Display Codes
Wireless Connection
OverloadClearing
Change Battery

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Troubleshooting
The scale doesn’t turn on.
• Check if the batteries are properly installed. If using the scale for
the rst time, remove the plastic insulator strip from the battery
compartment.
Information ashes on the display and then disappears.
• The batteries are low and may need to be replaced.
The smart scale doesn’t connect with the VeSync app.
1. The smart scale can’t be added to the VeSync app:
• The scale should only be connected to your phone via the VeSync App.
Please do not connect the scale to your phone’s Bluetooth®settings.
• Allow VeSync to access your Bluetooth®in your phone settings.
• Your scale and phone are within 30 ft (10 m) of each other.
• The scale is not currently connected to any other phone or app.
• Your phone’s operating system is running on iOS®12.0+ or Android
6.0+.
• You’re using the latest version of the VeSync App.
• Turn off VPN (please ignore it if you are not using it).
Note: For Andriod 12+ users, make sure that you turn on the nearby
device permission and Bluetooth®to scan the target device. For users
whose Android system is below Andriod 12, make sure that turn on
location and Bluetooth®to scan the target device.

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The data can’t be synced to the VeSync app.
1. When the scale turns off, it will enter into power-saving mode and
the scale and app will be disconnected. To sync data to the app
properly, you need to reconnect the scale and the app through the
following steps:
• Restart the Bluetooth®of your phone.
• Light up the scale and keep it on, then open the APP to enter the
weighing homepage, wait for the Bluetooth®connection to be
successful, then weigh on the scale.
2. Reset your scale or restart the Bluetooth®of your Phone:
• Remove the batteries for 5-10 seconds, then put them back in.
• Try restarting your phone’s Bluetooth®after restarting the phone.
• Try the methods in solution 1 again.
3. Bluetooth®detection:
• Open the APP to enter the weighing homepage, click “Setting” on the
top right corner, then “Troubleshooting”, and “Start Testing” to detect
Bluetooth® anomalies.
2. Try the following steps to pair your scale and your phone:
• Enable Bluetooth®on your Phone.
• Light up the scale and keep it on.
• Open the Vesync App, and click “Add Device” or “+” on the top right
corner of the home page. Choose “Health” to select your device model,
and then follow the APP guides.
Note: Make sure to choose the right device model(you can nd it on the
back of the scale), or it will lead to a connection failure.

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My scale will only measure my weight, not my body fat or other metrics.
• Set up your smart scale in the VeSync app. Your weight will show on
the scale display, and more results will show on the app.
• Make sure your phone has Bluetooth turned on.
• If you’re wearing shoes or socks, the scale cannot measure health
metrics such as body fat. Step on the scale with bare feet. [Figure 3.1]
• If your feet are too dry or too wet, the biometrics may not be detected.
Since skin can become very dry during winter, please also try to
apply some lotion or have a foot soak when it cannot measure other
measurement values.
Note: If the scale has errors on the display, will not turn off automatically,
or has a problem not listed here, try removing the batteries for 3 seconds,
then replacing them.
[Figure 3.1]
If you still need help, please contact Customer Support
(page 28).