
19
© Ferno Washington Italia. Rel.010916
ITC - Retaining system for incubator Technical Support/Warranty
TECHNICAL SUPPORT
WARNING
Non-original spare parts and inadequate repairs
may cause damage and/or injury. Use only
original Ferno parts and refer exclusively to Ferno
Washington Italia Customer Support.
WARNING
Unauthorised modications of locking device could
cause serious damage, injury and/or unforeseeable
operating problems. Do not modify or alter the
locking device in any way.
Technical Support Service
For technical support concerning our products, contact the
Ferno Washington Italia Technical Support Service.
Telephone (toll-free in Italy) 800.501.711
Phone +39 0516860028
Fax +39 0516861508
Website www.ferno.it
For information on the use of the ITC-HL locking device,
and to schedule training courses on the correct use of the
device, contact the Ferno Washington Italia Customer
Service team.
WARRANTY
Warranty Terms and Conditions
Ferno's products are guaranteed against manufacturing
defects for a period of 24 months from the date on the Ferno
Washington Italia s.r.l. shipping document.
Ferno Washington Italia guarantees its spare parts for a
period of 12 months.
During the warranty period, Ferno will repair and/or replace
any parts found to have manufacturing defects free of
charge, excluding the costs of labour, travel, transport, and
packaging.
The warranty does not cover consumables or parts subject
to wear and tear due to normal use of the product, all parts
typically subjected to sliding or rolling friction (bearings,
brushes, lubricants, shoes, tracks, etc.), parts potentially
exposed to oxidation or corrosion (copper or metal alloy
contacts, electrical, electronic and mechanical equipment),
and batteries. The surface nishes (gelcoat/resin, paint,
powder paint, decals, tape, inscriptions, etc.) are guaranteed
for 90 days.
Repairs are performed by trained technical staff at the
Washington Ferno Italia s.r.l. site in Via Zallone 26- 40066
Pieve di Cento (BO), or at the Customer's premises if
suitable arrangements with Ferno Washington Italia's
Customer Service have been made. Technical support at
the Customer's premises must be arranged beforehand and
involves a refund of costs incurred and documented on
request. For information on the costs of technical support,
please contact the relevant department at Ferno Washington
Italia s.r.l.
Repairs are guaranteed for 6 months from the date of
repair. This warranty applies only when the product is used
according to the instructions in the user manual provided.
Misuse and negligence invalidate this warranty.
The warranty is valid from the day the product is shipped
from Ferno Washington Italia s.r.l., and the shipping costs
are not covered by this warranty. Ferno Washington Italia
s.r.l. is not liable for damages sustained during shipment or
due to misuse of the product.
Products sold by Ferno Washington Italia s.r.l. that do not
bear the Ferno trademark are covered by the warranty of the
original manufacturer. Ferno Washington Italia s.r.l. does
not extend the periods of warranties of other manufacturers;
Ferno Washington Italia s.r.l. assumes no responsibility for
products manufactured by others.
The warranty is rendered null and void in the case of:
- failure to observe the operating instructions,
- misuse,
- inappropriate use or handling,
- repairs by non-authorised persons,
- damage during transport due to improper packaging of
items returned by the user,
- inadequate maintenance,
- failure to use original spare parts.
In cases not covered by the warranty, Ferno Washington
Italia will not cover the transport costs for sending or
returning the product.