Fitbit Zip Zip Installation guide

Copyright © 2014 Health Enhancement Systems 800.326.2317
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FITBIT®FREQUENTLY ASKED QUESTIONS
WHAT IS A FITBIT®ZIP™?
The Fitbit Zip is a wireless activity tracker that you clip on each morning. Each time
you sync it with your computer (or select smartphone) and log into your Go Gold 2014
account, you can watch your steps add up… automatically. Go Gold makes tracking
your daily steps easy and fun.
Note: Although the Fitbit tracks steps, distance, and calories, only steps count as points
in Go Gold.
WHAT DO I NEED TO DO ONCE I RECEIVE MY FITBIT?
Follow the instructions provided to register your device on Fitbit.com. Then, go to your Go
Gold account and click on the Connect Fitbit Device link on the Getting Started page or
the icon at the top, and connect your Fitbit.
DO I HAVE TO MANUALLY LOG MY STEPS EVERY DAY
IF I USE MY FITBIT?
No. As long as your Fitbit is within 10 feet of the wireless USB dongle, it will
automatically download your steps to your Go Gold account.
CAN I USE ANY PEDOMETER TO SYNC TO MY GO
GOLD
ACCOUNT?
Go Gold is currently congured to work only with pedometers from the Fitbit family (Zip,
One, Ultra, Flex). If you’re already using a Fitbit, connect your device by going to the
icon on your Go Gold account and click Connect; you’ll be directed to Fitbit.com. Sign
in to Fitbit (use your Fitbit account email and password); press Allow to sync your steps
with Go Gold.
IS THERE AN APP FOR THE FITBIT?
Fitbit offers Bluetooth Smart connectivity (delivering real-time stats without sapping your
phone’s battery) and is available on iPhone 4S, iPhone 5, iPad 3, iPad Retina, iPad mini,
iPod touch, and select Androids.
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Copyright © 2014 Health Enhancement Systems 800.326.2317
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FITBIT FAQscontinued
MY STEPS AREN’T SHOWING UP ON MY GO GOLD
ACCOUNT. WHAT DO I DO?
If you’ve connected, but still show 0 steps:
Hover over the icon in your Go Gold account, then click the Fitbit link
At the bottom of the page, click Disconnect, then Connect
You’ll then be taken to Fitbit.com (use your Fitbit account email and password to log
in); click Allow
It may take up to 30 minutes to update. Check back to verify your steps are connected
with your Go Gold account.
If you’re still having trouble, use the Contact link at the bottom of the Go Gold web page.
A Go Gold representative will respond within 1 business day
WHAT IF I LOSE MY FITBIT?
Send an email to Fitbit by visiting http://contact.tbit.com. They may replace it or offer
another solution.
WHAT CAN I DO IF MY FITBIT ISN’T WORKING?
Use the Contact link at the bottom of the Go Gold web page. A Go Gold representative
will respond within 1 business day.
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