Flyingvoice FIP12 User manual

User Manual
FIP12/FIP12W
V1.0
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

Revision Record：
Version
Date
Author
Firmware Version
Applicability
V1.0
2016-01-08
Sherry
V1.0
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

Table of Contents
1Introduction ....................................................................................................................................................................................................................................................... 7
1.1 Thanks for Purchasing FIP12/FIP12W.............................................................................................................................................................................................................................7
1.2 Package Contents.................................................................................................................................................................................................................................................................7
2Installing............................................................................................................................................................................................................................................................ 8
2.1 Assembling the Phone and Connecting to the Network...................................................................................................................................................................................................8
2.2 Mounting the Phone to the Wall.........................................................................................................................................................................................................................................8
2.3 Turning on the Phone..........................................................................................................................................................................................................................................................8
2.4 Connect to the Internet........................................................................................................................................................................................................................................................9
2.4.1 Via Wired...............................................................................................................................................................................................................................................................................................9
2.4.2 Via Wireless...........................................................................................................................................................................................................................................................................................9
3Get Familiar with FIP12/FIP12W.................................................................................................................................................................................................................. 12
3.1 Front Panel.........................................................................................................................................................................................................................................................................12
3.2 Rear Panel ..........................................................................................................................................................................................................................................................................14
3.3 LEDs Indicator...................................................................................................................................................................................................................................................................14
3.4 Get Familiar with LCD.....................................................................................................................................................................................................................................................14
4Menu ................................................................................................................................................................................................................................................................ 16
4.1 Items....................................................................................................................................................................................................................................................................................16
4.2 How to configuration from Menu.....................................................................................................................................................................................................................................21
5Using Basic Phone Function.......................................................................................................................................................................................................................... 22
5.1 Using the Handset/ Speakerphone/ Headset....................................................................................................................................................................................................................22
5.1.1 Using the Handset ................................................................................................................................................................................................................................................................................22
5.1.2 Using the Speakerphone.......................................................................................................................................................................................................................................................................22
5.1.3 Using the Headset .................................................................................................................................................................................................................................Error! Bookmark not defined.
5.2 Making Telephone Call.....................................................................................................................................................................................................................................................22
5.2.1 Place a Call...........................................................................................................................................................................................................................................................................................22
5.2.2 Using Redial Button.............................................................................................................................................................................................................................................................................22
5.2.3 Dialing from Phonebook......................................................................................................................................................................................................................................................................22
5.2.4 Dialing from Call History ....................................................................................................................................................................................................................................................................23
5.2.5 Using Speed Dial .................................................................................................................................................................................................................................................................................23
5.2.6 Using Dial Plan....................................................................................................................................................................................................................................................................................23
5.2.7 Using Delayed hotline..........................................................................................................................................................................................................................................................................24
5.2.8 Answering a Telephone Call................................................................................................................................................................................................................................................................24
5.3 Adjusting Call Volume......................................................................................................................................................................................................................................................25
5.4 Black List............................................................................................................................................................................................................................................................................25
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

5.5 Muting a Call..........................................................................................................................................................................................................................Error! Bookmark not defined.
5.6 Placing a Call on Hold.......................................................................................................................................................................................................................................................26
5.7 Three Way Conference Calls............................................................................................................................................................................................................................................26
5.8 Attended Transfer .............................................................................................................................................................................................................................................................26
5.9 Unattended Transfer .........................................................................................................................................................................................................................................................27
5.10 Forwarding Calls..........................................................................................................................................................................................................................................................27
5.11 Call Waiting..................................................................................................................................................................................................................................................................28
5.12 Ending a Call.................................................................................................................................................................................................................................................................28
5.13 Viewing and Returning Missed Calls..........................................................................................................................................................................................................................28
5.14 Text Message.................................................................................................................................................................................................................................................................29
5.14.1 Sending Message..................................................................................................................................................................................................................................................................................29
5.14.2 Reading Message .................................................................................................................................................................................................................................................................................30
5.15 DND (Do Not Disturb)..................................................................................................................................................................................................................................................30
6Using Advanced Phone Functions.................................................................................................................................................................................................................. 31
6.1 Speed Dials .........................................................................................................................................................................................................................................................................31
6.2 BLF (Busy Lamp Field).....................................................................................................................................................................................................................................................31
6.3 Shortcut Key.......................................................................................................................................................................................................................................................................32
6.4 Pickup .................................................................................................................................................................................................................................................................................33
6.5 Call Park.............................................................................................................................................................................................................................................................................34
6.6 MSG....................................................................................................................................................................................................................................................................................35
6.6.1 Enable and configuration MSG............................................................................................................................................................................................................................................................35
6.6.2 Using MSG ..........................................................................................................................................................................................................................................................................................36
6.7 Changing the LCD Screen Contrast ................................................................................................................................................................................................................................36
6.8 Changing Your Ring Tone................................................................................................................................................................................................................................................36
6.9 Setting Your Phone’s Date and Time...............................................................................................................................................................................................................................36
6.10 Rebooting Your Phone.................................................................................................................................................................................................................................................37
6.11 Factory default..............................................................................................................................................................................................................................................................37
7CONFIGURATION......................................................................................................................................................................................................................................... 38
7.1 Web-based Configuration.................................................................................................................................................................................................................................................38
7.2 Login...................................................................................................................................................................................................................................................................................38
7.3 Webpage.............................................................................................................................................................................................................................................................................39
7.4 Status...................................................................................................................................................................................................................................................................................41
7.4.1 Basic.....................................................................................................................................................................................................................................................................................................41
7.4.2 LAN Host.............................................................................................................................................................................................................................................................................................42
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

7.4.3 Syslog...................................................................................................................................................................................................................................................................................................42
7.5 Network ..............................................................................................................................................................................................................................................................................43
7.5.1 WAN....................................................................................................................................................................................................................................................................................................43
7.5.1.1 Internet Port (WAN)...................................................................................................................................................................................................................................................................43
7.5.2 LAN.....................................................................................................................................................................................................................................................................................................45
7.5.3 MAC Clone.........................................................................................................................................................................................................................................................................................47
7.5.4 VPN .....................................................................................................................................................................................................................................................................................................47
7.5.5 DMZ....................................................................................................................................................................................................................................................................................................48
7.5.6 Wireless...............................................................................................................................................................................................................................................................................................49
7.5.6.1 Wireless Settings.......................................................................................................................................................................................................................................................................49
7.5.6.2 Wireless Connection.................................................................................................................................................................................................................................................................50
7.5.7 DDNS Setting ......................................................................................................................................................................................................................................................................................50
7.5.8 Routing.................................................................................................................................................................................................................................................................................................51
7.6 SIP Account......................................................................................................................................................................................................................................................................51
7.6.1 Line 1...................................................................................................................................................................................................................................................................................................51
7.6.1.1 Basic .............................................................................................................................................................................................................................................................................................51
7.6.1.2 Audio Configuration..................................................................................................................................................................................................................................................................52
7.6.1.3 Supplementary Services Subscription ................................................................................................................................................................................................................................53
7.6.1.4 Advanced.....................................................................................................................................................................................................................................................................................53
7.6.2 Line 2...................................................................................................................................................................................................................................................................................................54
The parameters of Line2 is same as Line1 except the value of Line Enable.......................................................................................................................................................................................................54
7.6.3 SIP Settings.........................................................................................................................................................................................................................................................................................54
7.6.3.1 SIP Parameters...........................................................................................................................................................................................................................................................................55
7.6.3.2 NAT Traversal.............................................................................................................................................................................................................................................................................55
7.6.4 VoIP QoS ............................................................................................................................................................................................................................................................................................55
7.7 Phone...................................................................................................................................................................................................................................................................................56
7.7.1 Preference.............................................................................................................................................................................................................................................................................................56
7.7.1.1 Preference.......................................................................................................................................................................................................................................................................................56
7.7.1.2 Regional..........................................................................................................................................................................................................................................................................................56
7.7.1.3 Call Forward...................................................................................................................................................................................................................................................................................57
7.7.1.4 Miscellaneous.................................................................................................................................................................................................................................................................................57
7.7.2 Multi-Functional Key...........................................................................................................................................................................................................................................................................58
7.7.3 Dial Plan...............................................................................................................................................................................................................................................................................................60
7.7.3.1 Parameters and Settings..................................................................................................................................................................................................................................................................60
7.7.3.2 Dial Plan Syntactic .........................................................................................................................................................................................................................................................................62
7.7.3.3 Example..........................................................................................................................................................................................................................................................................................63
7.7.4 Phone Book..........................................................................................................................................................................................................................................................................................64
7.7.4.1 Black List .......................................................................................................................................................................................................................................................................................66
7.7.5 Call Log ...............................................................................................................................................................................................................................................................................................68
7.7.5.1 Redial List ......................................................................................................................................................................................................................................................................................68
7.7.5.2 Answered Calls...............................................................................................................................................................................................................................................................................69
7.7.5.3 Missed Call.....................................................................................................................................................................................................................................................................................69
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

7.8 Administration...................................................................................................................................................................................................................................................................69
7.8.1 Management.......................................................................................................................................................................................................................................................................................70
7.8.1.1 Time/Date.....................................................................................................................................................................................................................................................................................70
7.8.1.2 Password Reset .........................................................................................................................................................................................................................................................................71
7.8.1.3 Web Access.................................................................................................................................................................................................................................................................................72
7.8.1.4 System Log Setting...................................................................................................................................................................................................................................................................73
7.8.1.5 Factory Defaults.........................................................................................................................................................................................................................................................................74
7.8.2 Firmware Upgrade.............................................................................................................................................................................................................................................................................74
7.8.3Provision .............................................................................................................................................................................................................................................................................................74
7.8.4 SNMP..................................................................................................................................................................................................................................................................................................76
7.8.5 TR069..................................................................................................................................................................................................................................................................................................76
7.8.6 Diagnoisis............................................................................................................................................................................................................................................................................................77
7.8.7 Operation Mode .................................................................................................................................................................................................................................................................................78
8Trouble Shooting............................................................................................................................................................................................................................................. 78
8.1 No Operation after Power On...........................................................................................................................................................................................................................................78
8.2 Long Time Stop at “Initializing Network”......................................................................................................................................................................................................................78
8.3 No Dial Tone.......................................................................................................................................................................................................................................................................78
8.4 Can not Make a Call..........................................................................................................................................................................................................................................................79
8.5 Can not Receive Any Phone Call......................................................................................................................................................................................................................................79
8.6 No Voice during an Active Call........................................................................................................................................................................................................................................79
8.7 Can not connect to the configuration Website................................................................................................................................................................................................................79
8.8 Forget the Password..........................................................................................................................................................................................................................................................80
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

1Introduction
1.1 Thanks for Purchasing FIP12/FIP12W
Thank you for purchasing FIP12/FIP12W. The FIP12/FIP12W which has 4 lines is a full-featured VoIP (Voice over Internet Protocol) phone that
provides voice communication over an IP network.
This phone functions not onlymuch like a traditional phone, allowing to place and receive calls and enjoy otherfeatures that traditional phone
has, but also it own many data services which you could not expect from traditional telephone.
This guide will help you easily use the various features and services available on your phone.
The FIP12/FIP12W, which has a3dBiinternal antenna for 802.11n 1T1R, supports wireless.
1.2 Package Contents
Your package includes the following:
One FIP12/FIP12W IP Phone Unit
Handset and handset cord
Headset
One universal power adapter
One Ethernet cable
Wall-mounting screw pack
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2Installing
2.1 Assembling the Phone and Connecting to the Network
1) Plug one end of the coiled phone cord into the left side of the phone base.
2) Plug the other end of the handset cord into the jack at the bottom of the handset.
3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.
Note: Use only the power supply that came with the phone.
4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
2.2 Mounting the Phone to the Wall
1) Complete the assembly instructions.
2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws.
Push down slightly to lock the phone in place.
2.3 Turning on the Phone
This section assumes that the correct connections have been made.
1) Check whether the Internet port is well connected.
2) Plug the AC power adapter into the electrical outlet.
Note: Use only the adapter that came with the phone.
3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash.
4) Next, the LCD display “Initializing Network”.
5) After the sequence, the phone will display date & time, lines status for the phone, and FIP12/FIP12W is started normally.
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Note: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the
phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider.
2.4 Connect to the Internet
You can connect the FIP12/FIP12W to the Internet via wired and via wireless.
2.4.1 Via Wired
Step 1.Check FIP12/FIP12W have powered on correctly.
Step 2.Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
Step 3.After the sequence, the IP Address of Internet port will appear at the bottom of the LCD.
2.4.2 Via Wireless (FIP12 do not support wireless)
You can configuration wireless from LCD menu and from webpage.
From LCD menu:
Step 1.Press the button, and then select 13Wireless using the UP and DOWN button.
Step 2.Choose 2Wireless Connection and you can view the wireless then FIP12/FIP12W can connect to.
Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect.
Note: If the Wi-Fi need authentication, choose the authentication and fill in the password.
Step 4.Press the softkey button under ok to confirm connecting.
Step 5.If the AP has connected, the wireless icon in LCD will display linked.
From webpage:
Step 1.Login the web and then open Network/Wireless webpage.
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Step 2.Highlight one Wi-Fi and the words will get larger, following is one example:
Step 3.Press the button to connect to the E3CALL_SZ.
Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection
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Step 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked.
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3Get Familiar with FIP12/FIP12W
3.1 Front Panel
Front Panel No. Part Name Description of function
Picture 1
1
Handset top
cradle For the placement of handset (Receiver end)
Hook switch For hang-up and hang-off of handset
Cradle latch To prevent the handset from dropping
when it is wall-mounted.
Handset bottom
cradle For the placement of handset (Transmitter end)
Handset cord
port RJ-11 jack on the left side of the IP phone
Headset wire
port RJ-11 jack on the bottom of the handset
Headset To mount mouthpiece and earpiece on
the single handle.
2 LCD screen The LCD screen is for displaying your
settings, such as phone number, line
status and so on.
3 Line Keys
In standby:
These keys are used as line keys; you can
press the line button to select the
corresponding line, and then user can
make call or do other functions.
The LEDs under the keys used to display
the status of each extension, please refer
to 3.3 LCD indicator
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4 Soft keys
These keys are used as soft keys. These
can be used for item selection or control
on the LCD screen.
The softkey’ function depends on their
corresponding content displayed on the
LCD at that time.
5 Menu
Press it to access to menu items: such as
phonebook, multi-functional key, and
call history and so on.
6 UP To scroll up or turn up the volume
7 DOWN To scroll down or turn down the volume
8 Hold
The Hold key is used to hold the current
call, press it again to release the hold
function.
9 Redial The Redial key is used to redial the last
dialed number automatically.
10 volume Add or reduce the volume
11 Handsfree Press it to use Handsfree
12 Numeric
Keypad
Enters numeric digits for initiating a call
or for entering configuration
information.
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3.2 Rear Panel
Rear Panel Part Name Description of function
Line Connect to PSTN
USB Use the USB for storage
DC 5V Power port
PC Connects to a PC.
Internet Connects to the Ethernet switch, router or Internet.
3.3 LEDs Indicator
LED
Color Status Description
ON The phone is in the initialization process.
Blink(300 ms) Telephone is ringing (any line).
Blink (1 second) The phone receives the short message or voice
information.
OFF The phone is in power-off / free / busy / call on
hold / mute calls status
3.4 Get Familiar with LCD
LCD Name Description of function
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Date To display the current date.
Date format is mm/dd
Time To display the current time.
Time format is mm:ss (A or P)
Phone Numbers To display the phone number of lines.
Lines
To display the status of lines.
The icon means unregistered.
The icon mean registered.
Softkey Function To display the current softkey function.
Softkey Buttons
You can use the softkey button to highlight the item
displayed on the LCD screen and then configuration.
One button directs to one softkey function, the blue line
in the left picture displays the corresponding
relationship.
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4Menu
User can use MENU, soft key and button to browse, modify and configuration the phonebook, multi-functional keys, network,
accounts, factory default and so on.
4.1 Items
The table below lists Menu items which FIP12/FIP12W included:
Main menu
(LCD display)
Menu Items
(LCD display)
Submenu Items
(LCD display)
Explanation
1Phonebook 1.1NewEntry
User can view, add, edit, and delete phonebook using the five softkey.
User can also make call, and send text message directly using the five
softkey.
The Max records are 100.
3Call History
3.1RedialList To list the latest 100 records of called call, answered call and missed
calls.
3.2Answered Calls
3.3Missed Calls
4Text Message
4.1SEND User can send message according to prompt.
4.2Recived Box To list the latest 100 records of received message and sent message.
4.3SentBox
5BlackList 5.1NewEntry To configuration the blacklist, max record is 100.
6Preferences 6.1Call Waiting To enable or disable call waiting
6.2Auto Answer To enable or disable auto answer.
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7Ring Tone
7.1Bell Type1
Choose the ring tone from Bell Type1- Bell Type15.
7.2Bell Type2
7.3Bell Type3
7.4Bell Type4
7.5Bell Type5
7.6Bell Type6
7.7Bell Type7
7.8Bell Type8
7.9Bell Type9
7.1Bell Type10
8Volume Setting To turn up or turn down volume.
9Accounts
(need password) 9.1Line 1
9.1.1Account Enable To enable/disable line1.
9.1.2Password To set password of line1.
9.1.3Account To set account of line1.
9.1.4Display Name To set display name of line1.
9.1.5Phone Number To set the phone number of line1.
9.1.6SIP Domain
Name To set the SIP domain name or domain name of line1.
9.1.7SIP Server To set the SIP server IP address of line1.
9.1.8SIP Server Port To set the SIP server port of line1.
9.1.9Outbound Proxy To set the outbound proxy IP address or domain name of line1.
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9.1.10Outbound
Proxy Port To set the outbound proxy port of line1.
9.2Line 2 Same to 9.1
10Call Forward
10.1CFWD
AllNumber To set the destination phone number of CFWD AllNumber
10.2CFWD Busy
Number To set the destination phone number of CFWD Busy Number
10.3CFWD No
AnsNumber To set the destination phone number of CFWD No AnsNumber
10.4CFWD No
AnsDelay To set the destination phone number of CFWD No AnsDelay
11Time/Date 11.1Time(H:m:s)
11.2Date(m/d/y)
12Voice Mail 12.1Line 1
12.1.1MWI Enable To enable or disable voice mail of line1
12.1.2Voice Mail
Number To set the voice mail number of line1.
12.2Line 2 Same to 12.1
13Network
13.1WAN
Connection Type To view the current Internet port’s connection type, or to change the Internet port connection type from Static, DHCP and PPPoE.
13.2CurrentIP To view the current Internet port IP address, or to change the Internet
port IP address.
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13.3CurrentNetmask To view the Current Netmask, or to change the Current Netmask.
13.4CurrentGateway To view the Current Gateway, or to change the Current Gateway.
13.5DNS1 To view the DNS1, or to change the DNS1.
13.6DNS2 To view the DNS2, or to change the DNS2.
13.7Enable WAN
Login To enable or disable user login webpage from Internet port.
13.8Web Port To view the Web Port, or to change the Web Port.
13.9SIP QoS To view the SIP QoS, or to change the SIP QoS.
13.1RTP QoS To view the RTP QoS, or to change the RTP QoS.
13.11Data QoS To view the Data QoS, or to change the Data QoS.
13.12VLANID To view the VLANID, or to change the VLANID.
13.13802.1p Priority To view the802.1p Priority, or to change the802.1p Priority.
14Wireless
14.1Wireless
Settings
14.1.1WifiConnection
Type
Choose the connection type from Static and DHCP
14.1.2CurrentIP To view the current Internet port IP address, or to change the Internet
port IP address.
14.1.3CurrentNetmask To view the Current Netmask, or to change the Current Netmask.
14.1.4CurrentGateway To view the Current Gateway, or to change the Current Gateway.
14.1.5DNS1 To view the DNS1, or to change the DNS1.
14.1.6DNS2 To view the DNS2, or to change the DNS2.
14.2Wireless AP To display the name of all APs.
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Connection
15Product INFO
15.1Product Name
To view the current information of Product Name, Software Version,
Hardware Version and MAC Address.
15.2Software
Version
15.3Hardware
Version
15.4MAC Address
16Status 16.1Account1Status To view the current information about the status of account1/2/3/4/5.
16.2Account2Status
17Reboot To reboot FIP12/FIP12W.
18Factory Default To set FIP12/FIP12W factory default.
19Set Password
To reset password.
The password of LCD is same as the one of Webpage.
Default is null.
20LCD Contrast To view and change the contrast of LCD.
21Login/Logout
Press it to logout LCD.
FIP12/FIP12W will memory the password if user has input the password
when access to 9Accounts and FIP12/FIP12W will not request the
password if user access to it again.
Press 20Login/Logout to erase memory, and then user should input
password when user access to 9Accounts again.
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