Flyingvoice FIP12 User manual

User Manual
FIP12/FIP12W
V1.0
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

Revision Record：
Version
Date
Author
Firmware Version
Applicability
V1.0
2016-01-08
Sherry
V1.0
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

Table of Contents
1Introduction ....................................................................................................................................................................................................................................................... 7
1.1 Thanks for Purchasing FIP12/FIP12W.............................................................................................................................................................................................................................7
1.2 Package Contents.................................................................................................................................................................................................................................................................7
2Installing............................................................................................................................................................................................................................................................ 8
2.1 Assembling the Phone and Connecting to the Network...................................................................................................................................................................................................8
2.2 Mounting the Phone to the Wall.........................................................................................................................................................................................................................................8
2.3 Turning on the Phone..........................................................................................................................................................................................................................................................8
2.4 Connect to the Internet........................................................................................................................................................................................................................................................9
2.4.1 Via Wired...............................................................................................................................................................................................................................................................................................9
2.4.2 Via Wireless...........................................................................................................................................................................................................................................................................................9
3Get Familiar with FIP12/FIP12W.................................................................................................................................................................................................................. 12
3.1 Front Panel.........................................................................................................................................................................................................................................................................12
3.2 Rear Panel ..........................................................................................................................................................................................................................................................................14
3.3 LEDs Indicator...................................................................................................................................................................................................................................................................14
3.4 Get Familiar with LCD.....................................................................................................................................................................................................................................................14
4Menu ................................................................................................................................................................................................................................................................ 16
4.1 Items....................................................................................................................................................................................................................................................................................16
4.2 How to configuration from Menu.....................................................................................................................................................................................................................................21
5Using Basic Phone Function.......................................................................................................................................................................................................................... 22
5.1 Using the Handset/ Speakerphone/ Headset....................................................................................................................................................................................................................22
5.1.1 Using the Handset ................................................................................................................................................................................................................................................................................22
5.1.2 Using the Speakerphone.......................................................................................................................................................................................................................................................................22
5.1.3 Using the Headset .................................................................................................................................................................................................................................Error! Bookmark not defined.
5.2 Making Telephone Call.....................................................................................................................................................................................................................................................22
5.2.1 Place a Call...........................................................................................................................................................................................................................................................................................22
5.2.2 Using Redial Button.............................................................................................................................................................................................................................................................................22
5.2.3 Dialing from Phonebook......................................................................................................................................................................................................................................................................22
5.2.4 Dialing from Call History ....................................................................................................................................................................................................................................................................23
5.2.5 Using Speed Dial .................................................................................................................................................................................................................................................................................23
5.2.6 Using Dial Plan....................................................................................................................................................................................................................................................................................23
5.2.7 Using Delayed hotline..........................................................................................................................................................................................................................................................................24
5.2.8 Answering a Telephone Call................................................................................................................................................................................................................................................................24
5.3 Adjusting Call Volume......................................................................................................................................................................................................................................................25
5.4 Black List............................................................................................................................................................................................................................................................................25
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

5.5 Muting a Call..........................................................................................................................................................................................................................Error! Bookmark not defined.
5.6 Placing a Call on Hold.......................................................................................................................................................................................................................................................26
5.7 Three Way Conference Calls............................................................................................................................................................................................................................................26
5.8 Attended Transfer .............................................................................................................................................................................................................................................................26
5.9 Unattended Transfer .........................................................................................................................................................................................................................................................27
5.10 Forwarding Calls..........................................................................................................................................................................................................................................................27
5.11 Call Waiting..................................................................................................................................................................................................................................................................28
5.12 Ending a Call.................................................................................................................................................................................................................................................................28
5.13 Viewing and Returning Missed Calls..........................................................................................................................................................................................................................28
5.14 Text Message.................................................................................................................................................................................................................................................................29
5.14.1 Sending Message..................................................................................................................................................................................................................................................................................29
5.14.2 Reading Message .................................................................................................................................................................................................................................................................................30
5.15 DND (Do Not Disturb)..................................................................................................................................................................................................................................................30
6Using Advanced Phone Functions.................................................................................................................................................................................................................. 31
6.1 Speed Dials .........................................................................................................................................................................................................................................................................31
6.2 BLF (Busy Lamp Field).....................................................................................................................................................................................................................................................31
6.3 Shortcut Key.......................................................................................................................................................................................................................................................................32
6.4 Pickup .................................................................................................................................................................................................................................................................................33
6.5 Call Park.............................................................................................................................................................................................................................................................................34
6.6 MSG....................................................................................................................................................................................................................................................................................35
6.6.1 Enable and configuration MSG............................................................................................................................................................................................................................................................35
6.6.2 Using MSG ..........................................................................................................................................................................................................................................................................................36
6.7 Changing the LCD Screen Contrast ................................................................................................................................................................................................................................36
6.8 Changing Your Ring Tone................................................................................................................................................................................................................................................36
6.9 Setting Your Phone’s Date and Time...............................................................................................................................................................................................................................36
6.10 Rebooting Your Phone.................................................................................................................................................................................................................................................37
6.11 Factory default..............................................................................................................................................................................................................................................................37
7CONFIGURATION......................................................................................................................................................................................................................................... 38
7.1 Web-based Configuration.................................................................................................................................................................................................................................................38
7.2 Login...................................................................................................................................................................................................................................................................................38
7.3 Webpage.............................................................................................................................................................................................................................................................................39
7.4 Status...................................................................................................................................................................................................................................................................................41
7.4.1 Basic.....................................................................................................................................................................................................................................................................................................41
7.4.2 LAN Host.............................................................................................................................................................................................................................................................................................42
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

7.4.3 Syslog...................................................................................................................................................................................................................................................................................................42
7.5 Network ..............................................................................................................................................................................................................................................................................43
7.5.1 WAN....................................................................................................................................................................................................................................................................................................43
7.5.1.1 Internet Port (WAN)...................................................................................................................................................................................................................................................................43
7.5.2 LAN.....................................................................................................................................................................................................................................................................................................45
7.5.3 MAC Clone.........................................................................................................................................................................................................................................................................................47
7.5.4 VPN .....................................................................................................................................................................................................................................................................................................47
7.5.5 DMZ....................................................................................................................................................................................................................................................................................................48
7.5.6 Wireless...............................................................................................................................................................................................................................................................................................49
7.5.6.1 Wireless Settings.......................................................................................................................................................................................................................................................................49
7.5.6.2 Wireless Connection.................................................................................................................................................................................................................................................................50
7.5.7 DDNS Setting ......................................................................................................................................................................................................................................................................................50
7.5.8 Routing.................................................................................................................................................................................................................................................................................................51
7.6 SIP Account......................................................................................................................................................................................................................................................................51
7.6.1 Line 1...................................................................................................................................................................................................................................................................................................51
7.6.1.1 Basic .............................................................................................................................................................................................................................................................................................51
7.6.1.2 Audio Configuration..................................................................................................................................................................................................................................................................52
7.6.1.3 Supplementary Services Subscription ................................................................................................................................................................................................................................53
7.6.1.4 Advanced.....................................................................................................................................................................................................................................................................................53
7.6.2 Line 2...................................................................................................................................................................................................................................................................................................54
The parameters of Line2 is same as Line1 except the value of Line Enable.......................................................................................................................................................................................................54
7.6.3 SIP Settings.........................................................................................................................................................................................................................................................................................54
7.6.3.1 SIP Parameters...........................................................................................................................................................................................................................................................................55
7.6.3.2 NAT Traversal.............................................................................................................................................................................................................................................................................55
7.6.4 VoIP QoS ............................................................................................................................................................................................................................................................................................55
7.7 Phone...................................................................................................................................................................................................................................................................................56
7.7.1 Preference.............................................................................................................................................................................................................................................................................................56
7.7.1.1 Preference.......................................................................................................................................................................................................................................................................................56
7.7.1.2 Regional..........................................................................................................................................................................................................................................................................................56
7.7.1.3 Call Forward...................................................................................................................................................................................................................................................................................57
7.7.1.4 Miscellaneous.................................................................................................................................................................................................................................................................................57
7.7.2 Multi-Functional Key...........................................................................................................................................................................................................................................................................58
7.7.3 Dial Plan...............................................................................................................................................................................................................................................................................................60
7.7.3.1 Parameters and Settings..................................................................................................................................................................................................................................................................60
7.7.3.2 Dial Plan Syntactic .........................................................................................................................................................................................................................................................................62
7.7.3.3 Example..........................................................................................................................................................................................................................................................................................63
7.7.4 Phone Book..........................................................................................................................................................................................................................................................................................64
7.7.4.1 Black List .......................................................................................................................................................................................................................................................................................66
7.7.5 Call Log ...............................................................................................................................................................................................................................................................................................68
7.7.5.1 Redial List ......................................................................................................................................................................................................................................................................................68
7.7.5.2 Answered Calls...............................................................................................................................................................................................................................................................................69
7.7.5.3 Missed Call.....................................................................................................................................................................................................................................................................................69
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

7.8 Administration...................................................................................................................................................................................................................................................................69
7.8.1 Management.......................................................................................................................................................................................................................................................................................70
7.8.1.1 Time/Date.....................................................................................................................................................................................................................................................................................70
7.8.1.2 Password Reset .........................................................................................................................................................................................................................................................................71
7.8.1.3 Web Access.................................................................................................................................................................................................................................................................................72
7.8.1.4 System Log Setting...................................................................................................................................................................................................................................................................73
7.8.1.5 Factory Defaults.........................................................................................................................................................................................................................................................................74
7.8.2 Firmware Upgrade.............................................................................................................................................................................................................................................................................74
7.8.3Provision .............................................................................................................................................................................................................................................................................................74
7.8.4 SNMP..................................................................................................................................................................................................................................................................................................76
7.8.5 TR069..................................................................................................................................................................................................................................................................................................76
7.8.6 Diagnoisis............................................................................................................................................................................................................................................................................................77
7.8.7 Operation Mode .................................................................................................................................................................................................................................................................................78
8Trouble Shooting............................................................................................................................................................................................................................................. 78
8.1 No Operation after Power On...........................................................................................................................................................................................................................................78
8.2 Long Time Stop at “Initializing Network”......................................................................................................................................................................................................................78
8.3 No Dial Tone.......................................................................................................................................................................................................................................................................78
8.4 Can not Make a Call..........................................................................................................................................................................................................................................................79
8.5 Can not Receive Any Phone Call......................................................................................................................................................................................................................................79
8.6 No Voice during an Active Call........................................................................................................................................................................................................................................79
8.7 Can not connect to the configuration Website................................................................................................................................................................................................................79
8.8 Forget the Password..........................................................................................................................................................................................................................................................80
Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0
Revision time: 2016-01-08 18:00

1Introduction
1.1 Thanks for Purchasing FIP12/FIP12W
Thank you for purchasing FIP12/FIP12W. The FIP12/FIP12W which has 4 lines is a full-featured VoIP (Voice over Internet Protocol) phone that
provides voice communication over an IP network.
This phone functions not onlymuch like a traditional phone, allowing to place and receive calls and enjoy otherfeatures that traditional phone
has, but also it own many data services which you could not expect from traditional telephone.
This guide will help you easily use the various features and services available on your phone.
The FIP12/FIP12W, which has a3dBiinternal antenna for 802.11n 1T1R, supports wireless.
1.2 Package Contents
Your package includes the following:
One FIP12/FIP12W IP Phone Unit
Handset and handset cord
Headset
One universal power adapter
One Ethernet cable
Wall-mounting screw pack
FLYINGVOICE Page 7 of 81

2Installing
2.1 Assembling the Phone and Connecting to the Network
1) Plug one end of the coiled phone cord into the left side of the phone base.
2) Plug the other end of the handset cord into the jack at the bottom of the handset.
3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit.
Note: Use only the power supply that came with the phone.
4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
2.2 Mounting the Phone to the Wall
1) Complete the assembly instructions.
2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws.
Push down slightly to lock the phone in place.
2.3 Turning on the Phone
This section assumes that the correct connections have been made.
1) Check whether the Internet port is well connected.
2) Plug the AC power adapter into the electrical outlet.
Note: Use only the adapter that came with the phone.
3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash.
4) Next, the LCD display “Initializing Network”.
5) After the sequence, the phone will display date & time, lines status for the phone, and FIP12/FIP12W is started normally.
FLYINGVOICE Page 8 of 81

Note: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the
phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider.
2.4 Connect to the Internet
You can connect the FIP12/FIP12W to the Internet via wired and via wireless.
2.4.1 Via Wired
Step 1.Check FIP12/FIP12W have powered on correctly.
Step 2.Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already
prepared network connection.
Step 3.After the sequence, the IP Address of Internet port will appear at the bottom of the LCD.
2.4.2 Via Wireless (FIP12 do not support wireless)
You can configuration wireless from LCD menu and from webpage.
From LCD menu:
Step 1.Press the button, and then select 13Wireless using the UP and DOWN button.
Step 2.Choose 2Wireless Connection and you can view the wireless then FIP12/FIP12W can connect to.
Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect.
Note: If the Wi-Fi need authentication, choose the authentication and fill in the password.
Step 4.Press the softkey button under ok to confirm connecting.
Step 5.If the AP has connected, the wireless icon in LCD will display linked.
From webpage:
Step 1.Login the web and then open Network/Wireless webpage.
FLYINGVOICE Page 9 of 81

Step 2.Highlight one Wi-Fi and the words will get larger, following is one example:
Step 3.Press the button to connect to the E3CALL_SZ.
Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection
FLYINGVOICE Page 10 of 81