Flyingvoice FIP12WP User manual

Flyingvoice Network Technology Co., Ltd. I/V
Version 1.2.0
Mar. 2022

Flyingvoice Network Technology Co., Ltd. II/V
Copyright
Copyright © 2022 Flyingvoice Network Technology CO., LTD.
Copyright © 2022 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic
or mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Flyingvoice Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.
When this publication is made available on media, Flyingvoice Network Technology CO., LTD.
gives its consent to downloading and printing copies of the content provided in this file only
for private use but not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Flyingvoice Network Technology CO., LTD. will not
be liable for any damages arising from use of an illegally modified or altered publication.
Trademark
Flyingvoice®, the logo and the name and marks are trademark of Flyingvoice Network
Technology CO., LTD, which are registered legally in China, the United States, EU (European
Union) and other countries.
All other trademarks belong to their respective owners. Without Flyingvoice’s express written
permission, recipient shall not reproduce or transmit any portion hereof in any form or by any
means, with any purpose other than personal use.
Warranty
1. Warranty
the specifications and information regarding the products in this guide are subject to change
without notice. all statements, information, and recommendations in this guide are believed
to be accurate and presented without warranty of any kind, express or implied. users must
take full responsibility for their application of products.
2. Disclaimer
Flyingvoice network technology co., ltd. makes no warranty of any kind with regard to this
guide, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose. Flyingvoice network technology co., ltd. shall not be liable for errors
contained herein nor for incidental or consequential damages in connection with the
furnishing, performance, or use of this guide.
3. Limitation of Liability
Flyingvoice and/or its respective suppliers are not responsible for the suitability of the
information contained in this document for any reason. The information is provided “as is”,
and Flyingvoice does not provide any warranty and is subject to change without notice. All
risks other than risks caused by use of the information are borne by the recipient. In no event,
even if Flyingvoice has been suggested the occurrence of damages that are direct,
consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of
business profit, business interruption or loss of business information), shall not be liable for
these damages.

Flyingvoice Network Technology Co., Ltd. III/V
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you and Flyingvoice.
By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the
terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you
represent and warrant that you have the right, authority and capacity to enter into this
agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA
for this product is available on the Flyingvoice Support page for the product.
Patent Information
China, the United States, EU (European Union) and other countries are protecting one or more
patents of accompanying products and/or patents being applied by Flyingvoice.
Technical Support
Visit www.flyingvoice.com for product documents and FAQ, or contact Flyingvoice by email
at [e-mail]. We’ll offer the help you need.
Declaration of Conformity
Part 15 FCC Rules
This device complies with Part 15 of the FCC Rules. Operation is subject to the following three
conditions:
•This device may not cause harmful interference
•This device must accept any interference received, including interference that may cause
undesired operation.
•The distance between user and products should be no less than 20cm
Note: This equipment has been tested and found to comply with the limits of a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy, and if not installed and used in accordance with
the instructions, may cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s
authority to operate this equipment.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

Flyingvoice Network Technology Co., Ltd. IV/V
CE
Manufacturer: Flyingvoice Network Technology Co., Ltd.
Address: Room 207~209, 2/F, Bldg B52#, Zhongchuang Industrial park, Liuxian Avenue,
Taoyuan Street, Nanshan District, Shenzhen
Hereby, Flyingvoice Network Technology Co., Ltd. declares that this device is in compliance
with the essential requirements and other relevant provisions of Directive 2014/53/EU
A copy of the declaration of conformity can be obtained with this user manual; this product
is not restricted in the EU.
The wireless operation frequency.
WIFI: 2412MHz-2472MHz, Max EIRP Power 19.36dBm
Safety Warning and Attentions
If use adapter, adapter must be comply 2014/30/EU Directive.
Adapter Caution: Adapter shall be installed near the equipment and shall be easily accessible.
Do not store or use your product in temperatures higher than 50ºC.
RF Exposure Statement
The distance between user and products should be no less than 20cm.

Flyingvoice Network Technology Co., Ltd. V/V
GNU GPL INFORMATION
Flyingvoice phone firmware contains third-party software under the GNU General Public
License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to
the GPL for the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in
Flyingvoice products can be downloaded online:
https://flyingvoice.com/download/gpl.html
Risk Warning Statement
This risk warning statement contains a summary of external network servers that FVUI will
access under its factory settings in order to obtain necessary service support. If you want to
prohibit these accesses based on security considerations, you can disable them through the
WEB management page.
Number
Server Domain Name
Description
Factory Setting
1
https://prv3.flyingvoice.net:442
Flyingvoice Provision web management
configuration server
Enable
2
prv3.flyingvoice.net:3450
Flyingvoice Provision web management stun
server
Enable
3
https://prv4.flyingvoice.net
Flyingvoice Provision web management
backup server
Enable
4
log3.flyingvoice.net:9005
Flyingvoice Provision web management log
server
Disable
5
http://acs3.flyingvoice.net:8080
Flyingvoice TR069 web management server
Disable
6
acs3.flyingvoice.net:3478
Flyingvoice TR069 web management server
Disable
7
pool.ntp.org/cn.pool.ntp.org
NTP server
Enable

Table of Contents
Flyingvoice Network Technology Co., Ltd. I/III
Table of Contents
About This Guide..........................................................................................................................................6
Getting Started with Your Phone .............................................................................................................7
Hardware Overview ............................................................................................................................7
Screen and Icons .................................................................................................................................8
Idle Screen....................................................................................................................................8
Calls Screen..................................................................................................................................9
Icons in the Status Bar...............................................................................................................9
Line Key Icons........................................................................................................................... 10
Other Icons................................................................................................................................ 10
Entering Characters.......................................................................................................................... 11
Internet connection .................................................................................................................................. 12
Phone Start ........................................................................................................................................ 12
Connect to a wired network .......................................................................................................... 12
Connect to a wireless network ...................................................................................................... 12
SIP registration........................................................................................................................................... 14
Call Features ............................................................................................................................................... 16
Placing Calls....................................................................................................................................... 16
Answering Calls................................................................................................................................. 17
Auto Answer ...................................................................................................................................... 17
Switching Among the Handset an Speakerphone Modes..................................................... 18
Call Waiting........................................................................................................................................ 18
Silencing or Rejecting Incoming Calls ......................................................................................... 19
Ending Calls ....................................................................................................................................... 20
Holding and Resuming Calls ......................................................................................................... 20
Forwarding Incoming Calls ............................................................................................................ 21
Always Forward ........................................................................................................................ 21
Busy Forward ............................................................................................................................ 22
No Answer Forward ................................................................................................................ 23

Table of Contents
Flyingvoice Network Technology Co., Ltd. II/III
Transferring Calls.............................................................................................................................. 24
Attended Transfer.................................................................................................................... 24
Blind Transfer............................................................................................................................ 24
Conference Calls............................................................................................................................... 24
Advanced Call Features ........................................................................................................................... 26
Voice Mail........................................................................................................................................... 26
PhoneBook......................................................................................................................................... 27
Blacklist....................................................................................................................................... 31
Call History......................................................................................................................................... 33
Viewing History Records........................................................................................................ 33
Saving a History Record to Local Directory....................................................................... 33
Saving a History Record to Blacklist.................................................................................... 33
Deleting History Records ....................................................................................................... 33
Multi-Functional Key ....................................................................................................................... 34
Dial Rule.............................................................................................................................................. 34
Administration................................................................................................................................... 37
Time/Date Setting.................................................................................................................... 37
Password Reset ........................................................................................................................ 38
Web Access............................................................................................................................... 38
System Log Setting.................................................................................................................. 39
Factory Defaults Setting......................................................................................................... 40
Firmware Management.......................................................................................................... 40
Provision .................................................................................................................................... 40
TR069.......................................................................................................................................... 42
Customizing Your Phone......................................................................................................................... 44
Changing the Administrator Password ....................................................................................... 44
Changing the Backlight and Time................................................................................................ 44
Changing the Language ................................................................................................................. 44
Time & Date....................................................................................................................................... 45

Table of Contents
Flyingvoice Network Technology Co., Ltd. III/III
Audio Settings................................................................................................................................... 45
Adjusting the Volume............................................................................................................. 45
Setting the Ring Tone............................................................................................................. 45
Wireless Network.............................................................................................................................. 46
Activating the Wi-Fi Mode.................................................................................................... 46
Connecting to the Wireless Network.................................................................................. 46
Viewing the Wireless Network Information....................................................................... 47
Disconnecting the Wireless Network Connection ........................................................... 47
Deactivating the Wi-Fi Mode ............................................................................................... 47
Maintaining Your Phone.......................................................................................................................... 48
Rebooting Your Phone.................................................................................................................... 48
Resetting to Factory Settings......................................................................................................... 48

About This Guide
Flyingvoice Network Technology Co., Ltd. 6
About This Guide
Thank you for choosing Flyingvoice FIP12WP IP phones, which deliver the industry’s leading
HD audio quality and a wide range of business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.
Meanwhile, it features a compact appearance, robust performance and cost efficiency for
daily desktop voice communications.
This guide provides everything you need to quickly use your new phone. Firstly, verify with
your system administrator that the IP network is ready for phone configuration. Also be sure
to read the Quick Start Guide which can be found in your phone package before you set up
and use the IP phone. As you read this guide, keep in mind that some features are
configurable by your system administrator or determined by your phone environment. As a
result, some features may not be enabled or may operate differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is displayed
or is available on your phone screen.
Related Documents
The following types of related documents are available on each page:
Datasheet
Quick start guide

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 7
Getting Started with Your Phone
This chapter provides the overview of phone hardware and screen layout, and how to
navigate your phone for the best performance.
Topics
Hardware Overview
Screen and Icons
Entering Characters
Hardware Overview
Topics
FIP12WP Hardware
FIP12WP Hardware
NO.
Item
Description
1
Handset
Handset to pick up and answer call
2
Phone Screen
Shows information about your phone, such as calls, messages, soft keys,
time and date
3
Line Keys
Access your phone lines and features

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 8
4
Soft Keys
Access the function displayed on the screen above the soft keys. The soft
keys change depending on what you are doing at the time
5
Multi-function key
Access the function you set for the multi-function keys
6
Menu Key
Enter menu
7
HOLD Key
Places a call on hold or resumes a held call
8
Navigation Keys
Scroll through information or options displayed on the screen.
9
Volume Key
Adjusts the volume of the handset, headset, and speaker
It can be used to switch left or right on some pages.
10
Redial Key
Redials a previously dialed number
11
Speakerphone
Key
Toggles the hands-free (speakerphone) mode.
12
Keypad
Provides the digits and special characters in context-sensitive applications
13
Power LED
Indicator
Indicates phone’s system status
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important
information on the phone's status.
Topics
Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Other Icons
Idle Screen
The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the
status bar or middle of the screen varies by phone models.

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 9
1. Status Bar: Display the default account and feature status icons. The status icons are
displayed when features are activated.
2. Line Keys: Display the information associated with the line keys and feature keys on the
phone.
3. Soft Keys: Each soft key label indicates the action for the soft key below the screen.
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down
navigation key to switch among calls.
Check with your system administrator to find out if this feature is available on the phone.
When there is an active call and a held call, the calls screen is shown below:
You can press the Menu soft key and go to My Status to view Network and phone status.
The phone screen is shown below:
Icons in the Status Bar

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 10
Icon
Description
Icon
Description
Wired network is available
Auto Answer
Wired network is unreachable
Do Not Disturb (DND)
Speaker mode
Keep Mute
Handset mode
Ringer volume is 0
Headset mode
Missed Calls
Call is on hold
Call Forward
Wi-Fi connected
Wi-Fi connection failed
Line Key Icons
Icons on the line key that vary by phone models.
Icon indicators (associated with line)
Icon
Description
The private line is registered successfully
Register failed
Other Icons
Call History
Icon
Description
Received Calls
Placed Calls
Missed Calls

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 11
Contact
Icon
Description
Default Contact Picture
Call
Icon
Description
Ringing
Calling
Entering Characters
You can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.
Task
Action
Switch input modes
Press the ABC, abc, Ab2, 2aB, or 123 soft key to switch the input modes.
Enter alphas
Select ABC, abc, 2aBmode. press the keys labeled with letters until your desired letter appears.
press a keypad key repeatedly to view the character options and stop when the letter you want
to enter is displayed in the field. Wait one second, and then enter the next letter.
Enter numbers
Select 123 mode, press the corresponding keys.
Enter special
characters
Select ABC, abc, 2aB mode, press * key or # key one or more times to enter one of the following
special characters:
* key: .*,/:?!”-()@&$_;
# key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].
Insert space
Select ABC, abc, 2aB mode, press the 0 key.
Move cursor
Press -or + to position the cursor.
Delete one or more
characters
Position the cursor to the right of the character, and select the Delete soft key.

Internet connection
Flyingvoice Network Technology Co., Ltd. 12
Internet connection
Topics
Phone Start
Connect to a wired network
Connect to a wireless network
Phone Start
Please refer to the quick installation manual for the telephone assembly.
Step 1. AC power adapter is plugged into an electrical outlet.
Step 2. After plugging in the power, the LCD screen of the phone will display the signature
of "welcome", and the LED in the upper right corner of the phone will flash (red).
Step 3. After power on, the LED will flash once again (red), then the phone has started
normally and can display the current status of the phone, including SIP registration information,
network connection information and so on.
Connect to a wired network
Step 1. Check the phone connection correctly and start successfully.
Step 2. Connect one end of cable in the set to the internet port on the back of the phone,
another end of the cable connected to the available network adapter.
Step 3. After the connection, the upper right corner of the LCD screen will appear wired
network’ logo, like this: ,that means phone have been connected to a wired network for
Internet access.
Connect to a wireless network
You can configure a wireless connection in both the LCD and the web interface.
From the LCD menu：
Step 1. Press button and then use the ▲ and ▼ buttons to go 5. Basic Settings,
go to 6. Wi-Fi.
Step 2. Enable the Wi-Fi option and the phone will scan and display the surrounding
wireless network. Go to Available Network(s).
Step 3. Using the ▲ and ▼ buttons to navigate, use the soft key "Connect" connection

Internet connection
Flyingvoice Network Technology Co., Ltd. 13
under the LCD to select the network, the logo appears on the LCD. The line network is
connected.
From the Web interface：
Step 1. Log in to the web interface and switch to the Network / Wireless page.
Step 2. Choose one wireless network to connect.
Step 3. Click Connect button at the bottom of the page.
Step 4. If the connected wireless does not have a password, you can connect directly; if the
wireless connection has a password, enter the password and click OK to confirm the
connection.
Step 5. If AP is connected, the wireless icon on the main screen of the LCD will appear as
connected.

SIP registration
Flyingvoice Network Technology Co., Ltd. 14
SIP registration
There are two ways to register a SIP account: register from the LCD screen and register from
the web interface.
From the LCD screen:
Step 1. Press button.
Step 2. Use the ▲ and ▼ navigation keys or enter the number 6 to 6. Advanced Settings,
you need to enter the login password. Go to 1. Accounts.
Step 3. Select the line to register and fill in the relevant configuration as indicated by the LCD.
Step 4. Press the Save soft key to save the current configuration.
Step 5. Check the registration status of the corresponding line on the screen.
From the web interface:
Step 1. Log in to the web interface.
Press the button, go to 1. My Status, press the ▲key to find the phone’s IP address.
Enter this IP address in the browser’s address bar, then press enter. You will see the following
login page. Both the default login username and password are admin.
Step 2. Go to SIP Account, select a Line and enter the registration information.
Parameter Description:
Line Enable: enable the line.
Display Name: Fill in the content is the name of the number displayed on the LCD.
Phone Number: Fill in the account provided by the SIP server.
Account: Fill in the SIP account provided by the SIP serve.
Password: Fill in the account password provided by the SIP server.
Proxy Server: Fill in the IP address or domain name of the SIP server.
Proxy Port: Fill in the port number of the SIP server.
Transport: Select the corresponding transport of the account.

SIP registration
Flyingvoice Network Technology Co., Ltd. 15
Step 3. Click Save&Apply on the bottom of the page.
Step 4. Check the registration of the corresponding line on the screen or web status page.

Call Features
Flyingvoice Network Technology Co., Ltd. 16
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to
someone else, conduct a conference call and perform other basic call features.
Topics
Placing Calls
Answering Calls
Auto Answer
Switching Among the Handset and Speakerphone Modes
Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Holding and Resuming Calls
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Placing a Call from the Dialer
You can make a call by either of the following methods:
Use the handset
Step 1. Pick up the handset, the screen goes to the dial board.
Step 2. Enter the destination number.
Step 3. Press Send or # or wait for 5 seconds to dial the phone number.
Use the speakerphone
Step 1. Press the speakerphone key, the screen goes to the dial board.
Step 2. Enter the destination number.
Step 3. Press Send or # or wait for 5 seconds to dial the phone number.
Use the redial key
In the standby mode, redial the number of the last call.
Step 1. Press the redial key.
Step 2. The phone will dial the last called number automatically.
Call from the phone book

Call Features
Flyingvoice Network Technology Co., Ltd. 17
Add phone book on the LCD screen:
Step 1. Press button to enter the main menu and select 3 Directory.(Or you can just
press second soft key Dir to enter phonebook.)
Step 2. Follow the prompts to add a contact.
Make a call from the phone book:
Step 1. Press Dir to enter the phone book.
Step 2. Select the number you want to dial, press the Send soft key to make a call immediately.
Call from the call history
Step 1. Press the History soft key.
Step 2. Select the dialed number of the dialed call / missed call / missed call, you can press
the volume key - or + to switch the history list. Press the Send soft key to dial the call
immediately.
Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information
of the incoming call. You can answer the call in the following ways:
1. Press the corresponding Line Key.
2. Press the Speakerphone key.
3. Pick up the handset and answer.
4. Press Answer soft key to answer.
5. Auto Answer: If the phone is enabled auto answer function, it will answer the call
automatically when there is an incoming call.
Auto Answer
Auto Answer function: automatic answer when there is a call. It can be set up on the LCD
screen or the Web interface.
From the LCD screen:
Step 1. Press button.
Step 2. Use the ▲ and ▼ navigation keys navigate to 2 to the 2. Features settings and select
the 2. Auto Answer.
Step 3. Fill the relevant configuration according to LCD instructions: whether to enable auto