Flyingvoice FIP15G User manual

Flyingvoice Network Technology Co., Ltd. I/IV
Version 1.0.0
Aug. 2020

Flyingvoice Network Technology Co., Ltd. II/IV
Copyright
Copyright © 2020 Flyingvoice Network Technology CO., LTD.
Copyright © 2020 Flyingvoice Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic
or mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Flyingvoice Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.
When this publication is made available on media, Flyingvoice Network Technology CO., LTD.
gives its consent to downloading and printing copies of the content provided in this file only
for private use but not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Flyingvoice Network Technology CO., LTD. will
not be liable for any damages arising from use of an illegally modified or altered publication.
Trademark
Flyingvoice®, the logo and the name and marks are trademark of Flyingvoice Network
Technology CO., LTD, which are registered legally in China, the United States, EU (European
Union) and other countries.
All other trademarks belong to their respective owners. Without Flyingvoice’s express written
permission, the recipient shall not reproduce or transmit any portion thereof in any form or
by any means, with any purpose other than personal use.
Warranty
1. Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
2. Disclaimer
FLYINGVOICE NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND
WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. FLYINGVOICE Network Technology CO., LTD. shall not be liable for
errors contained herein nor for incidental or consequential damages in connection with the
furnishing, performance, or use of this guide.
3. Limitation of Liability
Flyingvoice and/or its respective suppliers are not responsible for the suitability of the
information contained in this document for any reason. The information is provided “as is”,

Flyingvoice Network Technology Co., Ltd. III/IV
and Flyingvoice does not provide any warranty and is subject to change without notice. All
risks other than risks caused by use of the information are borne by the recipient. In no event,
even if Flyingvoice has been suggested the occurrence of damages that are direct,
consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of
business profit, business interruption or loss of business information), shall not be liable for
these damages.
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you and Flyingvoice.
By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the
terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you
represent and warrant that you have the right, authority and capacity to enter into this
agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA
for this product is available on the Flyingvoice Support page for the product.
Patent Information
China, the United States, EU (European Union) and other countries are protecting one or
more patents of accompanying products and/or patents being applied by Flyingvoice.
Technical Support
Visit www.flyingvoice.com for product documents and FAQ, or contact Flyingvoice by email
at [e-mail]. We’ll get you the help you need.

Flyingvoice Network Technology Co., Ltd. IV/IV
GNU GPL INFORMATION
Flyingvoice phone firmware contains third-party software under the GNU General Public
License (GPL). Flyingvoice uses software under the specific terms of the GPL. Please refer to
the GPL for the exact terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in
Flyingvoice products can be downloaded online:
http://www.flyingvoice.com/soft_GPL.aspx
Risk Warning Statement
This risk warning statement contains a summary of external network servers that FVUI will
access under its factory settings in order to obtain necessary service support. If you want to
prohibit these accesses based on security considerations, you can disable them through the
WEB management page.
Number
Server Domain Name
Description
Factory Setting
1
https://prv3.flyingvoice.net:442
Flyingvoice Provision web management
configuration server
Enable
2
prv3.flyingvoice.net:3450
Flyingvoice Provision web management stun
server
Enable
3
https://prv4.flyingvoice.net
Flyingvoice Provision web management
backup server
Enable
4
log3.flyingvoice.net:9005
Flyingvoice Provision web management log
server
Disable
5
http://acs3.flyingvoice.net:8080
Flyingvoice TR069 web management server
Disable
6
acs3.flyingvoice.net:3478
Flyingvoice TR069 web management server
Disable
7
pool.ntp.org/cn.pool.ntp.org
NTP server
Enable

Table of Contents
Flyingvoice Network Technology Co., Ltd. I/III
Table of Contents
About This Guide..............................................................................................................................6
Getting Started with Your Phone....................................................................................................7
Hardware Overview................................................................................................................. 7
FIP15G Hardware............................................................................................................ 7
Power LED Indicator........................................................................................................8
Line Key LED.................................................................................................................... 9
Screen and Icons..................................................................................................................... 9
Idle Screen........................................................................................................................ 9
Calls Screen....................................................................................................................10
Icons in the Status Bar..................................................................................................10
Line Key Icons................................................................................................................ 11
Other Icons...................................................................................................................... 11
Entering Characters...............................................................................................................12
Call Features...................................................................................................................................13
Placing Call............................................................................................................................. 13
Placing a Call from the Dialer...................................................................................... 13
Placing Multiple Calls.................................................................................................... 14
Redialing a Number.......................................................................................................14
Placing a Call from the Call History............................................................................ 14
Placing a Call from the Directory.................................................................................14
Answering Calls......................................................................................................................14
Answering a Call............................................................................................................ 15
Answering a Call When in a Call.................................................................................15
Answering a Call Automatically................................................................................... 15
Switching Among the Handset, Speakerphone and Headset Modes........................... 16
Disabling Call Waiting............................................................................................................16
Silencing or Rejecting Incoming Calls................................................................................ 16
Rejecting Calls with Do Not Disturb (DND)............................................................... 16

Table of Contents
Flyingvoice Network Technology Co., Ltd. II/III
Ending Calls............................................................................................................................ 17
Muting/Unmuting Audio.........................................................................................................17
Holding and Resuming Calls................................................................................................17
Holding a Call................................................................................................................. 17
Resuming a Held Call....................................................................................................18
Redirecting Incoming Calls...................................................................................................18
Forwarding All Incoming Calls to a Contact...............................................................18
Forwarding All Incoming Calls on All Lines................................................................18
Deactivating Call Forward............................................................................................ 19
Diverting Calls to a Contact..........................................................................................19
Transferring Calls................................................................................................................... 19
Performing a Blind Transfer......................................................................................... 19
Performing an Attended Transfer................................................................................ 20
Conference Calls....................................................................................................................20
Setting Up a Local Conference Call............................................................................20
Holding or Resuming a Conference Call................................................................... 20
Splitting a Conference Call...........................................................................................21
Ending a Conference Call.............................................................................................21
Advanced Call Features................................................................................................................22
Voice Mail................................................................................................................................ 22
Leaving Voice Mails.......................................................................................................22
Listening to Voice Mails................................................................................................ 22
MWI（Message Waiting Indicator）...................................................................................22
Directory...................................................................................................................................23
Local Contacts................................................................................................................23
Blacklist............................................................................................................................26
Call History.............................................................................................................................. 27
Viewing History Records...............................................................................................27
Saving a History Record to Local Directory...............................................................28

Table of Contents
Flyingvoice Network Technology Co., Ltd. III/III
Saving a History Record to Blacklist...........................................................................28
Deleting History Records..............................................................................................28
Customizing Your Phone...............................................................................................................30
Changing the Administrator Password............................................................................... 30
Changing the Backlight and Time....................................................................................... 30
Changing the Language........................................................................................................31
Time & Date............................................................................................................................ 31
Setting the Time and Date Manually...........................................................................31
Changing the Time and Date Format......................................................................... 31
Audio Settings.........................................................................................................................31
Adjusting the Volume.....................................................................................................32
Setting the Ring Tone.................................................................................................... 32
Wireless Network................................................................................................................... 33
Activating the Wi-Fi Mode.............................................................................................33
Connecting to the Wireless Network.......................................................................... 33
Viewing the Wireless Network Information................................................................33
Disconnecting the Wireless Network Connection.................................................... 34
Deactivating the Wi-Fi Mode........................................................................................34
Maintaining Your Phone................................................................................................................ 35
Rebooting Your Phone.......................................................................................................... 35
Resetting to Factory Settings...............................................................................................35

About This Guide
Flyingvoice Network Technology Co., Ltd. 6
About This Guide
Thank you for choosing Flyingvoice FIP15G IP phone, which delivers the industry’s leading
HD audio quality and a wide range of business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Call Recording, Paging and Conference over an IP network.
Meanwhile, it features a compact appearance, robust performance and cost efficiency for
daily desktop voice communications.
This guide provides everything you need to quickly use your new phone. Firstly, verify with
your system administrator that the IP network is ready for phone configuration. Also be sure
to read the Quick Start Guide which can be found in your phone package before you set up
and use the IP phone. As you read this guide, keep in mind that some features are
configurable by your system administrator or determined by your phone environment. As a
result, some features may not be enabled or may operate differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is
displayed or is available on your phone screen.
Related Documentation
The following types of related documents are available on each page:
Datasheet
Quick start guide

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 7
Getting Started with Your Phone
This chapter provides the overview of phone hardware and screen layout, and how to
navigate your phone for the best performance.
Topics
Hardware Overview
Screen and Icons
Entering Characters
Hardware Overview
Topics
FIP15G Hardware
Power LED Indicator
Line Key LED
FIP15G Hardware

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 8
NO.
Item
Description
1
Handset
Handset to pick up and answer call
2
Phone Screen
Touchable screen, shows information about your phone, such as calls,
messages, soft keys, programmable keys, account status, time and date
3
Mute Key
Toggles and indicates the mute feature. The key LED glows red when the call
is muted.
4
Headset Key
Toggles and indicates the headset mode. The key LED glows green when
headset mode is activated
5
Volume Key
Adjusts the volume of the handset, headset, and speaker
6
Speakerphone
Key
Toggles and indicates the hands-free (speakerphone) mode. The key LED
glows green when the hands-free (speakerphone) mode is activated
7
Keypad
Provides the digits and special characters in context-sensitive applications
8
Power LED
Indicator
Indicates call status, message status, and phone’s system status
9
Logo
FLYINGVOICE Logo
Power LED Indicator
The power LED indicator indicates the call, message and phone’s system status.
LED Status
Description
Solid red
The phone is initializing
Fast-flashing red (0.3s)
The phone is ringing
Slowly-flashing red (1s)
The phone receives a voice mail or text message
Solid red for 0.5s and off
for 3s alternately
The phone enters the power-saving mode

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 9
Line Key LED
The line key LED indicators are associated with the status of phone lines and features.
Line key LED (associated with the phone line)
LED Status
Description
Solid green
The line is seized
Fast-flashing red
The line receives an incoming call
Red
The line is in conversation
Off
The line is inactive
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important
information on the phone's status.
Topics
Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Other Icons
Idle Screen
The idle screen is made up of the status bar, line keys, and soft keys. The time & date in the
status bar or middle of the screen varies by phone models.
1. Status Bar: Display the default account, feature status icons, and the time. The status icons
are displayed when features are activated.
2. Line Keys: Display the information associated with the line keys and feature keys on the
phone.
3. Soft Keys: Display the information associated with the feature keys.

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 10
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down
navigation key to switch among calls.
Check with your system administrator to find out if this feature is available on the phone.
When there is an active call and a held call, the calls screen is shown below:
You can press Menu, then press Status to view the Network and Phone status. The phone
screen is shown below:
Icons in the Status Bar
Icons in the status bar vary by phone models.
Icon
Description
Icon
Description
Wired network is available
Auto Answer
Wired network is unreachable
Do Not Disturb (DND)
Speaker mode
Keep Mute
Handset mode
Ringer volume is 0
Headset mode
Missed Calls

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 11
Voice Mail
Call Forward
Call is on hold
Recording
Wi-Fi connected
Wi-Fi connection failed
Line Key Icons
Icons on the line key that vary by phone models.
Icon indicators (associated with line)
Icon
Description
The private line is registered successfully
Register failed
Other Icons
Call History
Icon
Description
Received Calls
Placed Calls
Missed Calls
Contact
Icon
Description
Default Contact Picture
Call
Icon
Description
Waiting
Ringing

Getting Started with Your Phone
Flyingvoice Network Technology Co., Ltd. 12
Calling
Entering Characters
You can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.
Task
Action
Switch input modes
Press the ABC,abc,Ab2,2aB, or 123 soft key to switch the input modes.
Enter alphas
Select ABC,abc,2aB mode. press the keys labeled with letters until your desired letter appears.
press a keypad key repeatedly to view the character options and stop when the letter you want
to enter is displayed in the field. Wait one second, and then enter the next letter.
Enter numbers
Select 123 mode, press the corresponding keys.
Enter special
characters
Select ABC,abc,2aB mode, press *key or #key one or more times to enter one of the following
special characters:
* key: *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|
# key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].
Insert space
Select ABC,abc,2aB mode, press the 0key.
Move cursor
Press or to position the cursor.
Delete one or more
characters
Position the cursor to the right of the character, and select the Delete soft key.

Call Features
Flyingvoice Network Technology Co., Ltd. 13
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to
someone else, conduct a conference call and perform other basic call features.
Topics
Placing Calls
Answering Calls
Switching Among the Handset, Speakerphone and Headset Modes
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Muting/Unmuting Audio
Holding and Resuming Calls
Redirecting Incoming Calls
Transferring Calls
Conference Calls
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Redialing a Number
Placing a Call from the Call History
Placing a Call from the Directory
Placing a Call from the Dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously
placed calls or contacts in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Procedure
1. Do one of the following:
Start typing a phone number.
Select the desired line key.
Pick up the handset, press the Speakerphone key or the HEADSET key .
2. Enter a number or select a contact.
3. Select Send.

Call Features
Flyingvoice Network Technology Co., Ltd. 14
Note Your system administrator can enable the live dial-pad feature, which enables your
phone to automatically dial out the phone number after some time without selecting Send.
Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Press Hold to place the original call on hold.
2. Press NewCall, enter the desired number or select a contact.
3. Select Send.
Note Only one call is active at any time, and other calls are on hold. You can press Swap to
switch the call.
Redialing a Number
Press the RD key to call the number you last called.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were
recently placed, answered, missed, or forwarded.
Procedure
1. Press History.
The phone screen displays all call records.
2. Select the desired number, it will make the call automatically.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
Procedure
1. Select Directory or navigate to Menu >Directory >Local Contacts.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact and press the desired number.
Answering Calls
When you receive a call, you can choose to answer it manually or automatically.
Topics
Answering a Call
Answering a Call When in a Call
Answering a Call Automatically

Call Features
Flyingvoice Network Technology Co., Ltd. 15
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information
of the incoming call. You can choose to answer the incoming call.
Procedure
1. Do one of the following:
Pick up the handset.
Press the Speakerphone key .
Press the HEADSET key.
Press Answer.
The call is answered in the speakerphone (hands-free) mode by default.
Answering a Call When in a Call
You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone
beeps, and the incoming call information is displayed.
Procedure
1. Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Note You can disable the call waiting feature to reject the incoming call automatically
during a call.
Answering a Call Automatically
The auto answer enables you to automatically answer an incoming call in speakerphone
(hands-free) mode when your phone is idle.
Note When you are in an active call and an incoming call arrives on the phone, the
incoming call will not be automatically answered even if the auto answer is enabled.
Your system administrator can configure the phone to automatically answer the
incoming call after ending all calls.
Procedure
1. Navigate to Menu >Features >Auto Answer >Auto Answer Settings.

Call Features
Flyingvoice Network Technology Co., Ltd. 16
2. Enable the Auto Answer.
3. Select OK.
Switching Among the Handset, Speakerphone
and Headset Modes
You can select the desired mode before placing a call or can alternate among Speakerphone,
headset, and handset modes during a call.
When using the headset, the LED indicator glows green.
Procedure
1. During the call, pick up the handset, press the Speakerphone key , or press the
HEADSET key.
For example, if you're using the handset, press the HEADSET key to switch to the headset, or
press the Speakerphone key to switch to the speakerphone.
Disabling Call Waiting
If the call waiting feature is disabled, when there is already a call, the new incoming call will
be rejected automatically.
Procedure
1. Navigate to Menu >Features >Call Waiting >Call Waiting Settings.
2. Select Disable.
3. Select OK.
Silencing or Rejecting Incoming Calls
When you receive an incoming call, you can choose to silence or reject the call instead of
answering.
Rejecting Calls with Do Not Disturb (DND)
You can enable DND to reject all incoming calls automatically when you do not want to be
interrupted.
Topics
Rejecting Calls with DND
Deactivating DND
Rejecting Calls with DND
Procedure
1. Navigate to Menu >Features >DND.
2. Select Enable from the DND Status field.
3. Select OK.

Call Features
Flyingvoice Network Technology Co., Ltd. 17
The DND icon appears in the status bar.
Tip: To activate or deactivate DND quickly, press the DND soft key when the phone is idle.
Deactivating DND
You can deactivate DND when you are ready to resume receiving calls again.
Procedure
1. Navigate to Menu >Features >DND.
2. Select Disable from the DND Status field.
3. Select OK.
The DND icon disappears from the status bar.
Tip: To deactivate DND quickly, press the DND soft key when the phone is idle.
Ending Calls
You can end the current call at any time.
Procedure
1. Do one of the following:
If you are using the handset, press the Cancel key or hang up the handset.
If you are using the headset, press the Cancel key.
If you are using the speakerphone, press the Cancel key, Speakerphone key .
Muting/Unmuting Audio
When you are in a call, you can mute the audio, so that you can hear the other person, but
they cannot hear you.
Procedure
1. Press the MUTE key during a call.
2. Press the MUTE key again to unmute the call.
Holding and Resuming Calls
You can place an active call on hold and resume the call when you are ready. When you
place a call on hold, the held party may hear the music played by its sever.
Topics
Holding a Call
Resuming a Held Call
Holding a Call
You can place an active call on hold on your phone.
Procedure
Press Hold during a call.

Call Features
Flyingvoice Network Technology Co., Ltd. 18
The phone ignores engaged audio devices (handset or headset) and plays beep in the
Speakerphone (hands-free) mode by default.
Resuming a Held Call
You can view and resume a held call on the phone.
Procedure
Press Resume.
If multiple calls are placed on hold, select the desired call first.
Note When you have multiple calls on the phone and the current call is active, you can
select Swap to swap to the held call.
Redirecting Incoming Calls
When you are not available to answer calls on your phone, you can forward the calls to
another phone.
Topics
Forwarding All Incoming Calls to a Contact
Forwarding All Incoming Calls on All Lines
Deactivating Call Forward
Diverting Calls to a Contact
Forwarding All Incoming Calls to a Contact
You can set up the forwarding type which enables your phone to forward all incoming calls
to a contact. There are three types of forwarding:
Always Forward: Forwards all incoming calls immediately.
Busy Forward: Forwards incoming calls when you are busy in a call.
No Answer Forward: Forwards incoming calls when no one answers the calls.
Forwarding All Incoming Calls on All Lines
You can forward all incoming calls on the phone.
Before You Begin
Check with your system administrator if the forward on code or off code is required. If
required, get it from your system administrator.
Procedure
1. Navigate to Menu >Features >Call Forward.
2. Select the desired forwarding type and select Enable from the corresponding field.
3. Enter the contact number you want to forward incoming calls to in the Forward to field.
4. If you select the No Answer Forward option, select the desired ring time to wait before
forwarding from the sfield.
5. Optional: Enter the always/busy/no answer forward on code or off code respectively in the
On Code or Off Code field.