GILBARCO VEEDER-ROOT FlexPay IV Quick start guide

MDE-5491A
February 2020
FlexPay™IV Numeric Keypad to Alphanumeric
Keypad Upgrade Instructions

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MDE-5491A
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Table of Contents
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Configured Kits - Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
S E C T I O N 2 - I M P O R TA N T S A F E T Y I N F O R M AT I O N PAGES 3-4
Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
S E C T I O N 3 - R E M O V I N G C O M P O N E N T S PAGES 5-16
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacing the E-CIM or Full Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing Components from E-CIM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing Components from Full Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Removing Alphanumeric Security Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Security Shield for Ultra-Hi Units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
S E C T I O N 4 - I N S TA L L AT I O N PAGES 17-20
E-CIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Full Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
S E C T I O N 5 - REFERENCEINFORMATION PAGES 21-22
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Abbreviations and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SECTION 1 - INTRODUCTION PAGES 1-2

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MDE-5491A
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SECTION 1 - INTRODUCTION
1
MDE-5491A
Purpose
This manual provides instructions for upgrade of a dispenser door from a numeric keypad to a secure
alphanumeric keypad for a FlexPay™ IV CRIND®.
Intended Users
This manual is intended for Gilbarco®-trained and certified Authorized Service Contractors (ASCs).
Required Tools
• Phillips® Screwdriver
• Metric Socket Set
• Standard Socket Set
Configured Kits - Parts List
The following parts are included in a common E-CIM™Kit:
Location Description Part # Quantity Notes
5.7” E-CIM Bezel M15718A8xXXXX 1 5.7” with Printer
5.7” E-CIM Insert M15717A913XXX 1 5.7” without Printer
10.4” E-CIM Bezel M15720A8xXXXX 1 10.4” with Printer
10.4” E-CIM Insert M15719A913XXX 1 10.4” without Printer
Pre-mounted to E-CIM Card Reader M14330A001 1
Universal Payment Module
(UPM) M15550AXXX 1 Secure Alphanumeric Keypad
UPM Bracket M16007A001 1 UPM Bracket
UPM Gasket M16040B001 1 UPM Gasket
Soft Keys, 5.7” M01254B003 1 For 5.7” Display
Soft Keys 10.4” M10206B001/B002 1 each B001=Right, B002=Left
Americans with Disabilities
Act (ADA) Membrane M12287B001 1 ADA Membrane
Pre-mounted to Bezel
(printer option only) Printer*** M04119A001 1 -
Printer Shield*** M15734B001 1 Printer Shield
Cable Universal Serial Bus
(USB)*** M03695B012 1 USB Cable for Printer
24V Cable*** M04405A010 1 Printer Power Cable
Ground Cable*** M04431A007 1 Printer Ground Cable
Optional UPM Heater** M07953A013 1 One-sided heater (optional)
M07953A008 1 Double-sided heater (optional)
Graphics for Bezel
Note: Configured based on template.
** Items apply to optional UPM Heater
*** Items only apply to the optional printer

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SECTION 1 - INTRODUCTION
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MDE-5220G
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SECTION2- IMPORTANT SAFETYINFORMATION
2
Important Safety Information
Notes: 1) Save this Important Safety Information section in a
readily accessible location.
2) Although DEF is non-flammable, Diesel is flammable.
Therefore, for DEF cabinets that are attached to Diesel
dispensers, follow all the notes in this section that
pertain to flammable fuels.
This section introduces the hazards and safety precautions
associated with installing, inspecting, maintaining or servicing this
product. Before performing any task on this product, read this safety
information and the applicable sections in this manual, where
additional hazards and safety precautions for your task will be found.
Fire, explosion, electrical shock or pressure release could occur and
cause death or serious injury, if these safe service procedures are not
followed.
Preliminary Precautions
You are working in a potentially dangerous environment of flammable
fuels, vapors, and high voltage or pressures. Only trained or
authorized individuals knowledgeable in the related procedures
should install, inspect, maintain or service this equipment.
Emergency Total Electrical Shut-Off
The first and most important information you must know is how to
stop all fuel flow to the pump/dispenser and island. Locate the switch
or circuit breakers that shut off all power to all fueling equipment,
dispensing devices, and Submerged Turbine Pumps (STPs).
The EMERGENCY STOP, ALL STOP, and PUMP
STOP buttons at the cashier’s station WILL NOT
shut off electrical power to the 
pump/dispenser. This means that even if you activate
these stops, fuel may continue to flow uncontrolled.
You must use the TOTAL ELECTRICAL 
SHUT-OFF in the case of an emergency and not the
console’s ALL STOP and PUMP STOP or similar
keys.
!
WARNING
!
Total Electrical Shut-Off Before Access
Any procedure that requires access to electrical components or the
electronics of the dispenser requires total electrical shut off of that
unit. Understand the function and location of this switch or circuit
breaker before inspecting, installing, maintaining, or servicing
Gilbarco equipment.
Evacuating, Barricading and Shutting Off
Any procedure that requires access to the pump/dispenser or STPs
requires the following actions:
• An evacuation of all unauthorized persons and vehicles from the
work area
• Use of safety tape, cones or barricades at the affected unit(s)
• Atotal electrical shut-off of the affected unit(s)
Read the Manual
Read, understand and follow this manual and any other labels or
related materials supplied with this equipment. If you do not
understand a procedure, call the Gilbarco Technical Assistance
Center (TAC) at 1-800-743-7501. It is imperative to your safety and
the safety of others to understand the procedures before beginning
work.
Follow the Regulations
Applicable information is available in National Fire Protection
Association (NFPA) 30A; Code for Motor Fuel Dispensing Facilities
and Repair Garages, NFPA 70; National Electrical Code (NEC),
Occupational Safety and HealthAdministration (OSHA) regulations
and federal, state, and local codes.All these regulations must be
followed. Failure to install, inspect, maintain or service this equipment
in accordance with these codes, regulations and standards may lead
to legal citations with penalties or affect the safe use and operation of
the equipment.
Replacement Parts
Use only genuine Gilbarco replacement parts and retrofit kits on your
pump/dispenser. Using parts other than genuine Gilbarco
replacement parts could create a safety hazard and violate local
regulations.
Federal Communications Commission (FCC) Warning
This equipment has been tested and found to comply with the
limits for a ClassA digital device pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own
expense. Changes or modifications not expressly approved by the
manufacturer could void the user’s authority to operate this
equipment.
Safety Symbols and Warning Words
This section provides important information about warning symbols
and boxes.
Alert Symbol
This safety alert symbol is used in this manual and on
warning labels to alert you to a precaution which must be
followed to prevent potential personal safety hazards. Obey
safety directives that follow this symbol to avoid possible
injury or death.
Signal Words
These signal words used in this manual and on warning labels tell
you the seriousness of particular safety hazards. The precautions
below must be followed to prevent death, injury or damage to the
equipment:
DANGER:Alerts you to a hazard or unsafe practice which will
result in death or serious injury.
WARNING: Alerts you to a hazard or unsafe practice that
could result in death or serious injury.
CAUTION with Alert symbol: Designates a hazard or unsafe
practice which may result in minor injury.
CAUTION without Alert symbol: Designates a hazard or
unsafe practice which may result in property or equipment
damage.
!
!
!

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SECTION2 - IMPORTANT SAFETYINFORMATION
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No Open Fire
Open flames from matches, lighters, welding torches,
or other sources can ignite fuels and their vapors.
No Sparks - No Smoking
Sparks from starting vehicles, starting, or using power tools,
burning cigarettes, cigars, or pipes can also ignite fuels and
their vapors. Static electricity, including an electrostatic charge
on your body, can cause a spark sufficient to ignite fuel vapors.
Every time you get out of a vehicle, touch the metal of your
vehicle, to discharge any electrostatic charge before you
approach the dispenser island.
Working Alone
It is highly recommended that someone who is capable of
rendering first aid be present during servicing. Familiarize
yourself with Cardiopulmonary Resuscitation (CPR) methods, if
you work with or around high voltages. This information is
available from theAmerican Red Cross.Always advise the
station personnel about where you will be working, and caution
them not to activate power while you are working on the
equipment. Use the OSHALockout/Tagout procedures. If you
are not familiar with this requirement, refer to this information in
the service manual and OSHA documentation.
Working With Electricity Safely
Ensure that you use safe and established practices in working
with electrical devices. Poorly wired devices may cause a fire,
explosion, or electrical shock. Ensure that grounding
connections are properly made. Take care that sealing devices
and compounds are in place. Ensure that you do not pinch
wires when replacing covers. Follow OSHALockout/Tagout
requirements. Station employees and service contractors need
to understand and comply with this program completely to
ensure safety while the equipment is down.
Hazardous Materials
Some materials present inside electronic enclosures may
present a health hazard if not handled correctly. Ensure that
you clean hands after handling equipment. Do not place any
equipment in the mouth.
In an Emergency
Inform Emergency Personnel
Compile the following information and inform emergency
personnel:
• Location of accident (for example, address, front/back of
building, and so on)
• Nature of accident (for example, possible heart attack, run
over by car, burns, and so on)
• Age of victim (for example, baby, teenager, middle-age,
elderly)
• Whether or not victim has received first aid (for example,
stopped bleeding by pressure, and so on)
• Whether or not a victim has vomited (for example, if
swallowed or inhaled something, and so on)
IMPORTANT: Oxygen may be needed at scene if gasoline has
been ingested or inhaled. Seek medical advice immediately.
Lockout/Tagout
Lockout/Tagout covers servicing and maintenance of machines
and equipment in which the unexpected energization or 
start-up of the machine(s) or equipment or release of stored
energy could cause injury to employees or personnel. 
Lockout/Tagout applies to all mechanical, hydraulic, chemical,
or other energy, but does not cover electrical hazards. 
Subpart S of 29 CFR Part 1910 - Electrical Hazards, 29 CFR
Part 1910.333 contains specific Lockout/Tagout provision for
electrical hazards.
The pump/dispenser contains a chemical known to the
State of California to cause cancer.
WARNING
!
The pump/dispenser contains a chemical known to the
State of California to cause birth defects or other
reproductive harm.
WARNING
!
Gasoline/DEF ingested may cause
unconsciousness and burns to internal organs.
Do not induce vomiting. Keep airway open.
Oxygen may be needed at scene. Seek medical
advice immediately.
!
DEF generates ammonia gas at higher temperatures.
When opening enclosed panels, allow the unit to air out to
avoid breathing vapors. If respiratory difficulties develop,
move victim away from source of exposure and into fresh
air. If symptoms persist, seek medical attention.
WARNING
!
WARNING
Gasoline inhaled may cause unconsciousness
and burns to lips, mouth, and lungs. Keep airway
open. Seek medical advice immediately.
WARNING
!
Gasoline/DEF spilled in eyes may cause burns to
eye tissue. Irrigate eyes with water for
approximately 15 minutes. Seek medical advice
immediately.
WARNING
!
Gasoline/DEF spilled on skin may cause burns.
Wash area thoroughly with clear water.
Seek medical advice immediately.
WARNING
!
DEF is mildly corrosive.Avoid contact with eyes, skin, and
clothing. Ensure that eyewash stations and safety
showers are close to the work location. Seek medical
advice/recommended treatment if DEF spills into eyes.
WARNING
!
Gilbarco Veeder-Root encourages the recycling of
our products. Some products contain electronics,
batteries, or other materials that may require special
management practices depending on your location.
Please refer to your local, state, or country
regulations for these requirements.

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MDE-5491A
Before You Begin
CAUTION
Aproperly grounded Electrostatic Discharge (ESD) wrist strap must be worn
while servicing any electronic devices or components. Failure to use
electrostatic precautions may damage electronic components and void
warranty.
To prepare the site and unit for the installation:
1 Perform an inventory of the parts list provided. Ensure that there is no damage to the parts and that all
the parts are accounted for based on the BOM shipped with the kit. Ensure that you carry the
recommended spare parts to the installation site.
2 Read and understand all the safety information found in MDE-5221 FlexPay IV Start-up Manual and
“Important Safety Information” on page 3. Perform aJob Safety Analysis (JSA) before beginning the
installation.
3 Inform the manager.
4 Barricade the unit to be worked on.
5 Remove power to the unit at the breaker panel. Follow OSHA lockout/tagout procedures.
Failure to turn off the unit during kit installation may cause injury or bodily harm from
electrical shock. Ensure that all power to the unit is turned off before opening the door
to the unit and during installation.
WARNING

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Replacing the E-CIM or Full Bezel
Depending on the upgrade, you might need to replace the full bezel or the E-CIM insert only.
• If the upgrade includes the printer option, then all components from the old bezel must be uninstalled
and re-installed on the new bezel. Refer to “Removing Components from Full Bezel” on page 10.
• If the upgrade includes E-CIM only and does not affect the bezel, then remove all of the E-CIM
components and transfer to the new E-CIM insert. A new bezel is not required. Continue to the 
“Removing Components from E-CIM” section.
Removing Components from E-CIM
To remove the E-CIM from the door:
1 Remove all cable connections from the electronics on the E-CIM door (see Figure 2). The following are
the cable connections:
• M14340 Power Cable from Peripheral Interface PCB (PIP)3, UPM, and card reader
• M14339 Serial Cable from PIP3
• M14338A001 and M14425A001 Applause™ Media System cables (if present) from UPM and PIP3
• Speaker or intercom cable (if present) from PIP3
• USB cable to printer from PIP3 (and second scanner, if present)
• Ethernet® cables from UPM and card reader
• M13119 Cable from door node
• Ground cables from UPM and card reader

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Figure 1: Removing Components from E-CIM
Money
Volume Board
Speaker
Speaker/
Intercom
Cable
Display with
PIP3
ADA Option
Keypad
Connection
UPM
Contactless
Ethernet
Cables
from UPM
and Card
Reader
Scanner
Card Reader
2 Remove the grade select buttons by pushing down from the top of the soda button while pulling from
bottom of the soda buttons. The grade select bases will remain in position.
Note: Ensure that you do not dislodge the magnets.
3 Remove the Price Per Unit (PPU) graphic (including adhesive and white adhesive tape) to gain access to
each of the five E-CIM mounting screws on the front of the main door.
Note: Ensure that you have a graphic replacement.

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SECTION 3 - REMOVING COMPONENTS
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4 Loosen and remove the five Phillips-head screws in the top row on the front of the unit (see Figure 2).
Note: Retain the screws for reinstallation.
Figure 2: Loosening and Removing E-CIM Mounting Screws
E-CIM Mounting
Screws (5X)
5 Remove the door node to access the two top-center, E-CIM mounting screws.
Note: If you are working on both doors, ensure that you do not swap the door nodes in further steps.
6 Remove all 1/4-inch thread forming screws connecting the E-CIM to the door, including the 1/4-inch
thread forming screws that are also connected to the PPU bracket at the bottom of the E-CIM.
Note: Ensure that you remove the five screws beneath the PPU graphic first. You need not remove the
PPU assembly, just the screws that attach it to the E-CIM. For more information, refer Figure 3 on
page 9.

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SECTION 3 - REMOVING COMPONENTS
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MDE-5491A
Figure 3: Removing 1/4-inch Thread Forming Screws
Remove 1/4” Thread
Forming Screws
Two Screws and
Washers Beneath the
Door Node

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SECTION 3 - REMOVING COMPONENTS
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7 Remove the Sliding Printer.
Note: Remove the Security Shield before removing the Printer.
Figure 4: Removing Printer
Screw (4X)
8 Carefully remove the E-CIM from the door and place on a flat surface with the front facing down.
Removing Components from Full Bezel
To remove the full bezel from the dispenser:
1 Remove cables and components.
• M14340 Power Cable from Peripheral Interface PCB (PIP)3, UPM, and card reader
• M14339 Serial Cable from PIP3
• M14338A001 and M14425A001 Applause™ Media System cables (if present) from UPM and PIP3
• Speaker or intercom cable (if present) from PIP3
• USB cable to printer from PIP3 (and second scanner, if present)
• Ethernet® cables from UPM and card reader
• M13119 Cable from door node
• Ground cables from UPM and card reader
2 Set aside Money Volume, PPU, and Speaker to transfer to the new bezel.

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MDE-5491A
3 Ensure that you do not interchange the door nodes in a two-sided unit.
4 Remove the bezel from the dispenser.
5 Remove the Sliding Printer.
Figure 5: Removing Printer
Screw (4X)

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Removing the Security Shield
Removing the Security Shield allows access to the electronics behind it.
To remove the Security Shield:
1 Remove any padlocks and the center security panel as shown in Figure 6. If the dispenser has the
printer option with a printer clearance hole, discard the old center panel.
If the center security shield section is the old style, which extends above the T-rail, it must be replaced
with a new center section.
Figure 6: Removing Padlocks and Security Panel
Remove Center
Security Panel
Remove
Padlocks

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2 Remove the left side security panel by removing two bolts and nuts at the top and one thread-forming
screw at the bottom. Discard the panel and retain the mounting hardware for reuse.
Figure 7: Removing Bolts and Nuts
Location of
Mounting
Hardware
Removing Two
Bolts and Nuts

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Security Shield for Ultra-Hi Units
The Security Shield is the Ultra-Hi security shield upgrade for FlexPay IV. It is applicable for
dispensers with a printer and with security shields.
To remove the Security Shield, proceed as follows:
1 Remove the center security shield and discard.
2 Remove the padlocks.
Figure 8: Removing Padlocks and Center Security Shield
Remove
Padlocks
Removing Two
Bolts and Nuts
3 Remove the left side shield mounting hardware and save for reuse.

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MDE-5491A
4 Remove the left side security shield and discard.
Figure 9: Removing Padlocks and Left Security Shield
Remove Shield
Mounting
RemoveSecurity
Shield
5 Open the power supply cable clamp and allow any cables to hang free.
Figure 10: Opening Power Supply Cable Clamp
Power Supply
Cable Clamp

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