Global Payments Countertop M400 User manual

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Follow the steps in this guide to set up your device
to work with your POS.
Countertop M400
Quick Start Guide

2 |Countertop M400 Quick Start Guide
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Chip card slot
Ethernet cable Utility cable 12V power adapter
Cancel button
Full-color
display
Stylus
Contactless
reader
Enter button
Magnetic
stripe reader
Back button
Any major
payment type:
Credit, Debit,
Chip card,
NFC
No sensitive
data passes
between
CED & POS
Customer payment method
Customer Engagement
Device (CED)
Point of Sale (POS)
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THE PLATFORM
HOW IT WORKS

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WARNINGS
• Do not use liquids near your device. Spilling liquids onto your device may damage it and make
it unsafe to use.
• Do not use thinner, trichloroethylene, or ketone-based cleaning products to clean your device;
they can corrode the plastic and rubber parts.
• Do not spray cleaning products directly onto your device.
• Use only the cables we provide for your device.
• Do not plug your power adapter into an outdoor power outlet.
• Do not disconnect power to your device while you are running a transaction.
SPECIFICATIONS
Power 12W, 12V DC 1A, power pack input
requirements: 100-240VAC, 50/60Hz
Operating temperature 32°F to 122°F (0°C to 50°C)
Storage temperature -4°F to 140°F (-20°C to 60°C)
Relative humidity Maximum 90%, non-condensing
BEFORE
YOU
BEGIN
Find your Merchantware credentials. We sent these in an email with
“Merchantware Credentials” in the subject line.
Make sure your internet connection is working correctly and that your
router or switch has a free Ethernet port.
Remove the rear cover
STEP 1: ATTACH THE UTILITY CABLE
1. Turn your device upside-down and place it on a flat,
stable surface.
2. Remove the rear cover by sliding it up and lifting it off.

4 |Countertop M400 Quick Start Guide
USB-C port
USB-Cport
3. Attach the utility cable to your device by inserting the
USB-C connector into the USB-C port.
4. Place the USB-C cable in the back of your device, make
sure the cable is in the groove above the USB-C port.
Slide the rear cover onto your device until it clicks.
STEP 2: CONNECT YOUR DEVICE TO YOUR NETWORK
1. Insert one end of the Ethernet cable into an available
port on your router or switch.
2. Insert the other end of the Ethernet cable into the
Ethernet port on the utility cable.
Switch
Switch
Utility cable
Utility cable
Utility cable

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Ok button
Zero key
Power port
12V DC port
STEP 3: ATTACH THE POWER ADAPTER
1. Insert the 12V power adapter into the 12V DC port
on the utility cable.
2. Plug the 12V power adapter into a power socket.
Your device will turn on.
STEP 4: CHECK THAT YOUR DEVICE IS READY TO USE
We’ve configured your device to receive a dynamic IP address by default. If you need to configure a static
IP address, see the FAQs section.
Check that your device connects to the internet:
1. From the home screen, use the keypad to press 000.
2. Usethe keypad to type the passcode, then tap OK.
The default passcode is 9416557.
3. Check that there is an IP address
next to the IP address field.
Run a gateway connection test:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to type the passcode, then tap OK.
The default passcode is 9416557.
3. Tap Options, then tap Network.
4. Tap Options, then tap Connection Test.
5. Check that all the tests have passed. If the tests do
not pass, see the FAQs section.

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STEP 5: CONFIGURE YOUR POS
To configure your POS, you need:
• Your Merchantware credentials, including your:
• Merchantware name
• SiteID
• Key
• The IP address or host name of your M400
STEP 6: TEST A TRANSACTION
Run a test transaction on your POS to make sure you have correctly configured it with your M400.
If the test transaction successfully transfers to your M400, cancel the test transaction and start
running live sales.
If the test transaction does not successfully transfer, contact our Support Team. For more information
about how to contact our Support Team, see the FAQs section.
FAQS
How do I configure a static IP address?
1. From the home screen, press 000.
2. Use the keypad to type the passcode, then tap OK. The default passcode is 9416557.
3. Tap Options, then tap Network.
4. Tap Options, then tap Configure.
5. Tap Static.
6. Use the keypad to type the static IP settings provided by your network administrator.
7. Tap Save.
NOTE:
IP addresses must be 12 digits in length. For IP addresses with a value less than 12 digits, you must use zeros to
complete them. For example, to set a static IP address of 10.2.3.104, you need to enter 010.002.003.104.
My gateway connection tests failed. What do I do?
1. Check that your router or switch has a working internet connection.
2. Make sure you insert the Ethernet cable into the ETHER port.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team or
visit help.globalpaymentsintegrated.com.

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©2021 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.®GPI211851
How can I find out more information about my device?
For more information about your device, visit our Help Center at help.globalpaymentsintegrated.com
and search for “M400.”
How do I contact the Support Team?
Before you contact the Support Team, gather the following information:
• The serial number of your device. To find the serial number:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to type the passcode, then tap OK.
The default passcode is 9416557.
3. Note the number next to the Serial Number field.
• Your Merchantware credentials
• Your POS make and version
Contact our Support Team at 888.249.3220.