Global Payments MX915 User manual

Countertop MX915/MX925
Quick Start Guide
Follow the steps in this guide to set up your Genius Countertop to work
with your POS.
THE PLATFORM
1 | Countertop MX925/MX925 Quick Start Guide

HOW IT WORKS
SPECIFICATIONS
Power
12W, 12-24VDC
Operating temperature
32°F to 104°F (0° to 40°C)
Storage temperature
-0°F to 150°F (-18°C to 66°C)
Relative humidity
15% to 95%, non-condensing
WARNINGS
●Use indoors only.
●Place your device on a flat and clean surface.
●Do not use objects other than the stylus to tap the screen; they can damage your device.
●Disconnect the power supply when you clean the device and do not clean the device’s
electrical connections.
●Do not use thinner, trichloroethylene, or ketone-based cleaning products to clean your device;
they can corrode the plastic and rubber parts.
●Do not spray cleaning products directly onto your device.
●Use only the cables we provide for your device.
●Do not disconnect power to your device while you are running a transaction.
2 | Countertop MX925/MX925 Quick Start Guide

BEFORE YOU BEGIN
Find your Merchantware credentials. We sent these in an email with “Merchantware Credentials” in
the subject line. If you can’t find your Merchantware credentials, contact our Support Team. For
more information about how to contact our Support Team, go to the FAQs section.
Make sure your internet connection is working correctly and that your router or switch has an
available network port.
STEP 1: ATTACH THE UTILITY CABLE
1. Turn your device upside down and place it on a flat,
stable surface.
2. Firmly press the flexible tabs and push up to remove
the communications module.
3. Hold the communications module securely and slide out
the metal plate.
4. Attach the utility cable to the
communications module, and then slide
the metal plate into place.
5. Slide the communications module into
your device until both flexible tabs click.
3 | Countertop MX925/MX925 Quick Start Guide

STEP 2: ATTACH THE POWER ADAPTER
1. Make sure that the communications module is
firmly in place on your device.
2. Insert the 12V power adapter into the +12VDC
port on the utility cable.
3. Plug the 12V power adapter into a power outlet.
Your device will turn on.
STEP 3: CONNECT THE DEVICE TO YOUR NETWORK
1. Insert one end of the Ethernet cable into an available
port on your router or switch.
2. Insert the other end of the Ethernet cable into the
Ethernet port on the utility cable.
STEP 4: CHECK THAT YOUR DEVICE IS READY
TO USE
Check that your device connects to the internet
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the passcode, and then press the Enter key. The default passcode is
9416557.
3. Check that there is an IP address next to the IP Address field.
4 | Countertop MX925/MX925 Quick Start Guide

Run a gateway connection test
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the password, and then press the Enter key. The default password is
9416557.
3. Tap Options, and then tap Network.
4. Tap Options, and then tap Connection Test.
5. Check that all the tests have passed.
- If the tests do not pass, go to the FAQs section.
STEP 5: CONFIGURE YOUR POS
To configure your POS, you need:
●Your Merchantware credentials, including your:
○Merchantware name
○SiteID
○Key
●The IP address or host name of your device. To find the IP address and host name of your
device, complete the following steps:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the password. The default password is 9416557.
5 | Countertop MX925/MX925 Quick Start Guide

3. Tap OK.
4. The device’s IP address is next to the IP Address field and the device’s host name is next
to the Hostname field.
Note: If you do not have an available Ethernet port, your POS can share a network connection with
your device. To allow your POS and your device to share an internet connection:
●Insert one end of the Ethernet cable into your POS.
●Insert the other end of the utility cable into an available Ethernet port on your utility cable.
STEP 6: TEST A TRANSACTION
Run a test transaction on your POS to make sure you have correctly configured it with your device.
●If the test transaction successfully transfers to your device, cancel the test transaction and
start running live sales.
●If the test transaction does not successfully transfer, contact our Support Team. For more
information about how to contact our Support Team, go to the FAQs section.
FAQs
How do I configure a static IP address?
1. From the home screen, press 000.
2. Use the keypad to enter the password, and then press Enter key. The default password is
9416557.
3. Tap Network.
4. Tap Network Settings.
5. Tap Static.
6. Use the keypad to enter the static IP settings provided by your network administrator.
7. Tap Save.
Note: If you do not have 12 digits in your IP address, use zeros to complete your IP address.
For example, to use the IP address 192.168.2.35, enter 192.168.002.035.
My gateway connection tests failed. What do I do?
1. Check that your router or switch has a working internet connection.
2. Check that you inserted the Ethernet cable into the Ether port. Don’t insert the cable into the
RS232 port.
6 | Countertop MX925/MX925 Quick Start Guide

3. Run the gateway connection tests again. If the tests fail, contact our Support Team.
Can my device display line items?
Yes, your device can display line items. Your POS provider must set this up when they integrate
your POS with your device.
How can I find out more information about my device?
For more information about your device, visit our Help Center at
help.globalpaymentsintegrated.com and search for “Countertop.”
How do I contact the Support Team?
Before you contact the Support Team, gather the following information:
●Your business name and information
●Your Merchantware credentials
●Your POS make and version
Contact our Support Team at 888.249.3220.
©2023 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.® C9.3180-D01
7 | Countertop MX925/MX925 Quick Start Guide