Global Payments Wireless - Move/5000 User manual

Global Payments Wireless – Move/5000
Quick Start Guide
Terminal ON/OFF
When the terminal is connected to the power supply it will automatically power up, or press and
hold green [Enter] key, the terminal will initiate an application check and then enter home screen.
To power off the device, remove the terminal from its base and any power source. Press the yellow
[Correction] key and the [Administrator] key simultaneously for one second.
Administrator ID & Password
Your terminal is pre-programmed with a default administrator ID name of “1”, please call Global
Payments Customer Care at 1-800-263-2970 to set up your personalized admin password.
Network Communication
The Wireless - Move/5000 terminal supports Wi-Fi, Bluetooth or 4G/3G wireless. Choose from
the following guidelines based on the communication mode configuration you ordered, to setup
the device.
For a Wi-Fi Set-Up
1. At the home screen, press the administrator [.,#*] key or tap ADMIN
2. Tap Setup Menu
3. Key in the administrator name and password, and then press [Enter]
4. Press [2]- Communications
5. Press [3] Wi-Fi
6. Press [2] Advanced Setup
7. Press [3] Wi-Fi - ON/OFF to enable/disable Wi-Fi mode
8. Terminal displays “Wi-Fi Enabled, Press Enter”, and then press [Enter]
9. Press Cancel to return to Wi-Fi menu
10. Select [1] - Wi-Fi Easy Conn and then proceed to Step 11, or [2] - Advanced Setup and
proceed to Step 14
11. Tap the SSID name of the Wi-Fi network that you want to connect from list
12. Enter Wi-Fi Password, and then press [Enter]
13. Press [Cancel] 3 times return to the home screen
For a Bluetooth Set-Up (Note: A Bluetooth Communication Base is required)
1. At the home screen, press the administrator [.,#*] key or tap ADMIN on Home Screen for the
administrator menu
2. Tap Setup Menu
3. Key in the administrator name and password, and then press [Enter]
4. Press [2] - Communications
5. Press [5] - Bluetooth
6. Press [1] - New Base, [2] - Select Base, [3] - Remove Base, [4] - Remove All Bases or [5] -
Print Bases
7. Select [1] - New Base, the terminal needs to be docked on the base otherwise Dock the

terminal on the base will be displayed onscreen
8. Terminal will synchronize with base and display “Base Association OK”if the base registration
is successful
For a 4G/3G Set-Up
Your terminal supports both 4G and 3G wireless, and will automatically choose the best available
network. If you have ordered a 4G/3G configuration for your Move/5000, Global Payments has
installed and programmed the network SIM Card for your terminal prior to shipping. There is no
setup required by you. The terminal will automatically connect to the mobile data network after
powering up. It may take a few minutes to connect, depending on the network signal in the area.
The Mobile Data network, if being used, will display at the top left of the terminal screen. Once
connected, the icon color will change to green. If the icon remains white, the mobile data network is
not connected. Always make sure terminal is connected with mobile data network before
performing transactions.
Performing a Sale Transaction
1. Tap Sale transaction icon on home screen, or press [Enter] to enter the main menu, and then
press Sale.
2.
Enter the clerk ID and password (if enabled) and press [Enter].
3.
Enter the invoice # (if enabled) and press [Enter].
4.
Key in the transaction amount and press [Enter].
5.
Terminal displays “Pass Terminal to Customer,” the cardholder presses [1]-Yes/Oui to
confirm the transaction amount. Press [2]-No/Non to cancel transaction.
6.
If tip is enabled, customer can select either [1]-Tip percentage, [2]-Tip amount, or [3]-No
Tip. If tip percentage is selected, cardholder then can select one of three pre-set tip
percentage options, or select Other to key in a specific tip percentage and press [Enter] to
confirm. If tip amount is selected, cardholder can enter dollar amount for tip and press
[Enter]
to confirm.
7.
The cardholder presses [1]-Accept to confirm the total amount, presses [2]-No/Non to
change.
8.
Terminal displays “$ Amount” “Tap/Insert/Swipe” “Taper/Inserer/Glisser”
9.
The cardholder taps the card on the reader/inserts the chip card/swipes the card.
10.
If the card is inserted, cardholder follows the EMV prompts displayed on the terminal screen
and then enter PIN.
11.
If the card is swiped, follow the prompts on screen to enter last 4 digit of the card number and
CVV/CVC (if enabled).
12.
Terminal communicates with Global Payments, then displays “Pass Terminal to Merchant.”
13.
Once the transaction is complete, the merchant copy of the receipt is printed.
Press [Enter] to print the customer copy of the receipt.
If you have any questions, please contact the Global Payments Customer Care Centre at
1-800-263-2970.
©2019 Global Payments Inc. All rights reserved.
SM-191885-v1.0EN
For additional instructions, follow these steps:
Step 1. Visit https://www.globalpaymentsinc.ca
Step 2. Select About Us from the menu at the top of the webpage; then select Customer Support
Step 3. Select Support Resources
Step 4. Search in the Technology Guide column for your terminal