Global Payments Wireless e285 User manual

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Follow the steps in this guide to set up your device
to work with your POS.
Wireless e285
Quick Start Guide

2 |Wireless e285 Quick Start Guide
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Contactless reader
USB-C port
Touch-sensitive
display
Magnetic stripe
reader
Cancel button
Back button
Enter button
Chip card slot
USB cable
12V power adapter
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THE PLATFORM
HOW IT WORKS

3 |Wireless e285 Quick Start Guide
WARNINGS
• Do not use liquids near your device. Spilling liquids onto your device can damage it and make it unsafe to use.
• Do not use thinner, trichloroethylene, or ketone-based cleaning products to clean your device; they can corrode
the plastic and rubber parts.
• Do not spray cleaning products directly onto your device.
• Do not plug your power adapter into an outdoor power outlet.
• Do not turn off your device when installing an update.
• Do not unplug your device from a power outlet when installing an update.
• Use only the power adapter and charging cable we provide to charge your device.
• Charge your device when not in use.
BEST PRACTICES WHEN USING YOUR DEVICE
When using your device, we recommend that you do the following:
• Connect only to secure networks.
• Keep within range of the router.
• Charge your device when not in use.
BEFORE
YOU
BEGIN
Find your Merchantware Credentials. We sent these in an email with
“Merchantware Credentials” in the subject line.
Make sure your internet connection is working and that you have your
wireless network details.
Make sure your network is secure.
SPECIFICATIONS
Battery 1800mAh rechargeable, replaceable
Operating temperature 32°F to 122°F (0°C to 50°C)
Storage temperature -4°F to 140°F (-20°C to 60°C)
Operating relative humidity 5% to 90%, non-condensing
Storage relative humidity 5% to 93%, non-condensing

4 |Wireless e285 Quick Start Guide
SECURING YOUR NETWORK
Do
• Segregate your guest networks from your business networks.
• Hide the service set identifier (SSID) of the network you connect your device to.
• Use complex and long passwords.
Don’t
• Use weak or insecure protocols for connecting to your access point.
• Connect to access points you don’t trust or haven’t set up yourself.
• Connect to insecure access points.
• Connect to free or public access points.
STEP 1: TURN ON YOUR DEVICE
1. Insert the USB-C end of your USB cable into your device.
2. Insert the USB-A end of your USB cable into the power adapter.
3. Plug the power adapter into a power socket. Your device will turn on.
If your device does not turn on, hold the Enter button for at
least four seconds.
NOTE:
We recommend that you charge your device overnight before you set it up.
STEP 2: CONNECT YOUR DEVICE TO YOUR NETWORK
IMPORTANT: Connect your device to the same
network as your POS.
1. From the home screen, use the keypad to press 1, 5, and 9at
the same time.
2. Tap Supervisor and use the keypad to type the password,
then press Enter. The default password is 1166832.
3. Tap Administration, then tap Communications.
4. Tap WiFi, then tap WiFi Scan. If your WiFi is turned off, your
device prompts you to turn on its WiFi.
5. Tap on the network you want to connect to. If successful, your
device notifies you that it has saved the network.
6. Tap OK, then press the Cancel button.
USB-C end
USB-A end
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WiFi Configuratio nWiFi Configuration
PSK
SSID
BSSID
Encryption
Authenticatio n
abc

5 |Wireless e285 Quick Start Guide
7. Tap WiFi Configuration. In the PSK field, type the network’s
password. To switch between lowercase letters, capital letters,
and numbers press the #button.
8. Press the Cancel button to return to the WiFi menu.
Configure a static IP address
Your POS will be unable to communicate with your device if its IP address changes. To prevent this from
happening, we recommend that you configure your device to use a static IP address. To configure a static
IP address, complete the following steps:
1. Tap WiFi Interface IPv4.
2. From the Mode drop-down menu, select Static.
3. From the AutoStart drop-down menu, select On.
4. Set values for the following fields:
– IP address
– Broadcast
– Mask
– Gateway
– DNS 1
– DNS 2
5. In the Status field, tap the connection icon to connect to the network.
If successful, the Link status shows Connected.
6. Press the Cancel button four times to return to the Main menu.
7. On the Main menu swipe up, then tap Run Applications.
STEP 3: CHECK THAT YOUR DEVICE IS READY TO USE
Run a gateway connection test:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to type the password, then tap OK.
The default password is 9416557.
3. Tap Options, then tap Network.
4. Tap Options, then tap Connection Test.
5. Check that all the tests have passed. If the tests do not
pass, see the FAQs section.
WiFi Interface IPv4WiFi Interface IPv4
Status
Link status
Mode
AutoStart
IP address

6 |Wireless e285 Quick Start Guide
STEP 4: CONFIGURE YOUR POS
To configure your POS, you need:
• Your Merchantware credentials, including your:
– Merchantware name
– SiteID
– Key
• The IP address of your device
STEP 5: TEST A TRANSACTION
To test you have correctly set up your POS with your device, run a test transaction.
• If the test transaction successfully transfers to your device, cancel the test transaction and start running live
sales.
• If the test transaction does not successfully transfer, contact our Support Team.
For more information about how to contact our Support Team, see the FAQs.
FAQs
My gateway connection tests failed. What do I do?
1. Check that your router or switch has a working internet connection.
2. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit
help.globalpaymentsintegrated.com.
My device isn’t receiving transaction requests from my POS. What do I do?
1. Check that your router has a working internet connection.
2. Check that your device is in range of your router.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit
help.globalpaymentsintegrated.com.
My device won’t read contactless cards. What do I do?
If your device has a low battery level, it cannot accept contactless payments. To help prevent this from happening,
charge your device when it is not in use.
If your device still doesn’t read contactless cards, contact our Support Team or visit
help.globalpaymentsintegrated.com.
How can I find out more information about my device?
For more information about your device, visit our Help Center at help.globalpaymentsintegrated.com
and search for “e285.”

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How do I put my device in sleep mode?
Your device automatically goes into sleep mode when not in use.
How do I turn off my device?
To turn off your device, hold the Cancel button for 10 seconds.
How do I wake or turn on my device?
To wake or turn on your device, hold the Enter button for four seconds.
How do I contact the Support Team?
Before you contact our Support Team, gather the following information:
• The serial number of your device. To find the serial number:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to type the passcode, then tap OK. The default passcode is 9416557.
3. Note the number next to the Serial Number field.
• Your Merchantware credentials
• Your POS make and version
Contact our Support Team at 888.249.3220
©2021 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.®GPI128795