Global Payments P2PE User manual

P2PE Instruction Manual
Global Payments UK P2PE Solution September 2020
© 2020 Global Payments Inc.
All Rights Reserved.

Contents
1. P2PE Solution Information and Solution Provider Contact Details ..................................... 3
2. Approved POI Devices, Applications/Software, and the Merchant Inventory .................... 4
3. POI Device Installation Instructions ................................................................................... 10
4. POI Device Transit .............................................................................................................. 13
5. POI Device Tamper Monitoring and Skimming Prevention ................................................ 15
6. Device Encryption Issues ................................................................................................... 17
7. POI Device Troubleshooting ............................................................................................... 17
Appendix ................................................................................................................................ 18

P2PE Instruction Manual 3
1. P2PE Solution Information and Solution Provider
Contact Details
1.1 P2PE Solution Information
Solution name: Global Payments UK P2PE Solution
Solution reference number per PCI SSC website: 2020-01314.001
1.2 Solution Provider Contact Information
Company name: GPUK LLP trading as Global Payments
Company address: Granite House, Granite Way, Syston, Leicester, LE7 1PL
Company URL: www.globalpaymentsinc.com
Contact name: Global Payments Service Desk
Contact phone number: 0345 702 3344, select the option for terminal support
Lines are open every day (except Christmas day)
8am - 11pm Monday to Saturday
10am - 5pm Sunday
10am - 4pm Public Holidays
Contact e-mail address: [e-mail]
P2PE and PCI DSS
Merchants using this P2PE Solution may be required to validate PCI DSS compliance and should be aware of their applicable PCI DSS
requirements. Merchants should contact their acquirer or payment brands to determine their PCI DSS validation requirements.

P2PE Instruction Manual 4
2. Approved POI Devices, Applications/Software
and the Merchant Inventory
2.1 POI Device Details
The following information lists the details of the PCI-approved POI devices approved for use in this P2PE solution.
Note all POI device information can be verified by visiting:
https://www.pcisecuritystandards.org/approved_companies_providers/approved_pin_transaction_security.php
POI device vendor: Ingenico
POI device model name and number: Move/3500
Hardware version #(s): MOV35AB (non CTLS), MOV35BB (CTLS), MOV35EB (CTLS),
MOV35CB (non CTLS), MOV35DB (CTLS), MOV35FB (CTLS),
MOV35JB (CTLS)
Firmware version #(s): 820547v01.xx, 820376v01.xx, 820555v01.xx (SRED),
820549v01.xx, 820556v01.xx, 820565v01.xx (SRED FF1)
PCI PTS Approval #(s): 4-20320
POI device model name and number: Move/5000
Hardware version #(s): MOV50AB, (Non CTLS), MOV50BB, (CTLS), MOV50CB, (Non
CTLS + Privacy shield), MOV50DB, (CTLS + Privacy shield),
MOV50JB (CTLS + Privacy shield + Desktop case lid)
Firmware version #(s): 820547v01.xx, 820376v01.xx, 820555v01.xx (SRED),
820549v01.xx (SRED OnGuard FPE), 820556v01.xx (SRED
OnGuard SDE), 820559v01.xx (SRED ANL), 820565v01.xx
(SRED FF1)
PCI PTS Approval #(s): 4-20316
POI device model name and number: Desk/5000
Hardware version #(s): DES50AB, (Non CTLS), DES50BB, (CTLS), DES50CB, (Non
CTLS + Privacy Shield), DES50DB(CTLS + Privacy Shield)
Firmware version #(s): 820547v01.xx, 820376v01.xx, 820555v01.xx (SRED),
820559v01.xx (SRED ANL), 820549v01.xx (SRED OnGuard
FPE), 820556v01.xx (SRED OnGuard SDE), 820565v01.xx
(SRED FF1)
PCI PTS Approval #(s): 4-20317
POI device model name and number: Desk/5000
Hardware version #(s): DES50AA (non CTLS); DES50BA (CTLS), DES50CA (Non
CTLS); DES50DA (CTLS), DES50AB (Non CTLS), DES50BB
(CTLS), DES50CB (Non CTLS), DES50DB (CTLS)

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Firmware version #(s): 820547v01.xx; 820376v01.xx, 820549V01.xx (SRED OnGuard
FPE), 820555v01.xx (SRED AWL), 820556v01.xx (SRED
OnGuard SDE), 820559v01.xx (SRED ANL), 820565v01.xx
(SRED FF1)
PCI PTS Approval #(s): 4-20281
POI device model name and number: Lane/3000
Hardware version #(s): LAN30AA, LAN30BA, LAN30CA, LAN30DA, LAN30EA,
LAN30FA, LAN30GA, LAN30HA, LAN30AN, LAN30BN,
LAN30EN, LAN30FN
Firmware version #(s): 820547v01.xx, 820561v01.xx (base firmware)
PCI PTS Approval #(s): 4-30310
POI device model name and number: Link/2500
Hardware version #(s): LIN25AA (Basic version no CTLS support), LIN25BA (Basic
version with CTLS), LIN25CA (Companion version no CTLS
support), LIN25DA (Companion version with CTLS), LIN25EA
(Touch version no CTLS support), LIN25FA (Touch version
with CTLS), LIN25GA (Dual head version no CTLS support),
LIN25HA (Dual head version with CTLS), LIN25IA (Companion
version with rear connector and no CTLS support), LIN25JA
(Companion version with rear connector and with CTLS)
Firmware version #(s): 820547v01.xx
PCI PTS Approval #(s): 4-30326
<Add additional tables for each POI device type used in this solution, if applicable>
2.2 POI Software/Application Details
The following information lists the details of all software/applications (both P2PE applications and P2PE non-payment software) on
POI devices used in this P2PE solution.
Note that all applications with access to clear-text account data must be reviewed according to Domain 2 and are included in the
P2PE solution listing. These applications may also be optionally included in the PCI P2PE list of Validated P2PE Applications list at
vendor or solution provider discretion.

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Application
vendor, name and
version #
POI device
vendor
POI device model
name(s) and
number:
POI Device Hardware &
Firmware Version #
Is application
PCI listed?
(Y/N)
Does application
have access to
clear-text account
data (Y/N)
Ingenico,
Matsu P2PE,
97.12.01.2055.x
Ingenico Move/3500 Hardware version #
MOV35AB (non CTLS),
MOV35BB (CTLS),
MOV35EB (CTLS),
MOV35CB (non CTLS),
MOV35DB (CTLS),
MOV35FB (CTLS),
MOV35JB (CTLS)
Firmware Version #
820547v01.xx,
820376v01.xx,
820555v01.xx (SRED),
820549v01.xx,
820556v01.xx,
820565v01.xx
(SRED FF1)
Yes Yes
Ingenico,
Matsu P2PE,
97.12.01.2055.x
Ingenico Move/5000 Hardware version #
MOV50AB, (Non CTLS),
MOV50BB, (CTLS),
MOV50CB, (Non CTLS +
Privacy shield),
MOV50DB, (CTLS
+ Privacy shield),
MOV50JB (CTLS +
Privacy shield + Desktop
case lid)
Firmware version #
820547v01.xx,
820376v01.xx,
820555v01.xx (SRED),
820549v01.xx (SRED
OnGuard FPE),
820556v01.xx (SRED
OnGuard SDE),
820559v01.xx (SRED
ANL),
820565v01.xx (SRED
FF1)
Yes Yes

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Application
vendor, name and
version #
POI device
vendor
POI device model
name(s) and
number:
POI Device Hardware &
Firmware Version #
Is application
PCI listed?
(Y/N)
Does application
have access to
clear-text account
data (Y/N)
Ingenico,
Matsu P2PE,
97.12.01.2055.x
Ingenico Desk/5000 Hardware version #
DES50AB, (Non CTLS),
DES50BB, (CTLS),
DES50CB, (Non CTLS
+ Privacy Shield),
DES50DB(CTLS +
Privacy Shield)
Firmware version #
820547v01.xx,
820376v01.xx,
820555v01.xx (SRED),
820559v01.xx (SRED
ANL), 820549v01.xx
(SRED OnGuard FPE),
820556v01.xx (SRED
OnGuard SDE),
820565v01.xx (SRED
FF1)
Yes Yes
Ingenico,
Matsu P2PE,
97.12.01.2055.x
Ingenico Desk/5000 Hardware Version #
DES50AA (non CTLS);
DES50BA (CTLS),
DES50CA (Non CTLS);
DES50DA (CTLS),
DES50AB (Non CTLS),
DES50BB (CTLS),
DES50CB (Non CTLS),
DES50DB (CTLS)
Firmware version #
820547v01.
xx; 820376v01.
xx, 820549V01.xx
(SRED OnGuard FPE),
820555v01.xx (SRED
AWL), 820556v01.xx
(SRED OnGuard SDE),
820559v01.xx (SRED
ANL), 820565v01.xx
(SRED FF1)
Yes Yes

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<Add additional rows for each POI device type used in this solution, if applicable>
Application
vendor, name and
version #
POI device
vendor
POI device model
name(s) and
number:
POI Device Hardware &
Firmware Version #
Is application
PCI listed?
(Y/N)
Does application
have access to
clear-text account
data (Y/N)
Ingenico,
Matsu P2PE,
97.12.01.2055.x
Ingenico Lane/3000 Hardware version #
LAN30AA, LAN30BA,
LAN30CA, LAN30DA,
LAN30EA, LAN30FA,
LAN30GA, LAN30HA,
LAN30AN, LAN30BN,
LAN30EN, LAN30FN
Firmware version #
LAN30AA, LAN30BA,
LAN30CA, LAN30DA,
LAN30EA, LAN30FA,
LAN30GA, LAN30HA,
LAN30AN, LAN30BN,
LAN30EN, LAN30FN
Yes Yes
Ingenico,
Matsu P2PE,
97.12.01.2055.x
Ingenico Link/2500 Hardware Version #
LIN25AA (Basic version
no CTLS support),
LIN25BA (Basic version
with CTLS), LIN25CA
(Companion version no
CTLS support),
LIN25DA (Companion
version with CTLS),
LIN25EA (Touch version
no CTLS support),
LIN25FA (Touch version
with CTLS),
LIN25GA (Dual head
version no CTLS
support),
LIN25HA (Dual head
version with CTLS),
LIN25IA (Companion
version with rear
connector and no CTLS
support),
LIN25JA (Companion
version with rear
connector and with
CTLS)
Firmware version #
820547v01.xx
Yes Yes

P2PE Instruction Manual 9
2.3 POI Inventory & Monitoring
• All POI devices must be documented via inventory control and monitoring procedures, including device status (deployed,
awaiting deployment, undergoing repair or otherwise not in use, or in transit).
• This inventory must be performed annually, at a minimum.
• Any variances in inventory, including missing or substituted POI devices, must be reported to Global Payments via the contact
information in Section 1.2 above.
• Sample inventory table below is for illustrative purposes only. The actual inventory should be captured and maintained by you in
an external document.
Device vendor Device model
name(s) and number:
Device Location Device Status Serial Number
or other Unique
Identifier
It is imperative that an inventory is maintained to ensure that the whereabouts and status of each device is known at all times. This
must also include devices that are not in use or waiting for an engineer to install and these devices must be stored in a secure manner
such as a lockable cabinet. The full inventory must be completed on an annual basis at a minimum.
To help you with your audit responsibility Global Payments will provide to you a report on a Quarterly basis detailing the location and
status of all dispatched POI devices on our records. This will not contain updates for terminals that have been moved under your
control or put in storage unless Global Payments have been made aware and our systems updated to reflect this. This report can
be used to assist your audit. If there are any variances on this report which require updating these should be reported to the Global
Payments (GPN) Service Desk.
You must also review your devices as per instructions detailed in section 5.1
Also, If there is any suspicion that a device has been tampered with or replaced, you must contact the GPN Service Desk immediately
(detailed in 1.2) where you will receive advice on the next steps to take.
For further instructions on how to monitor and handle a device that you believe has been tampered with see section 5.2.
GPN will replace and dispose of the device in a secure manner and no attempt to clean, repair or otherwise amend the device should
be made as it may become part of a forensic investigation.
Sample Inventory Table

P2PE Instruction Manual 10
3. POI Device Installation Instructions
Do not connect non-approved cardholder data
capture devices.
The P2PE solution is approved to include specific PCI-approved
POI devices. Only these devices denoted above in table 2.1 are
allowed for cardholder data capture.
If your PCI-approved POI device is connected to a data capture
mechanism that is not PCI approved, (for example, if a
PCI-approved SCR was connected to a keypad that was not
PCI-approved):
• The use of such mechanisms to collect PCI payment-card data
could mean that more PCI DSS requirements are now
applicable for you.
• Only P2PE approved capture mechanisms as designated on
PCI’s list of Validated P2PE Solutions and in the PIM can
be used.
Do not change or attempt to change device configurations
or settings.
Changing or attempting to change device configurations or
settings will invalidate the PCI-approved P2PE solution in its
entirety. Examples include, but are not limited to:
• Attempting to enable any device interfaces or data-capture
mechanisms that were disabled on the P2PE solution
POI device
• Attempting to alter security configurations or
authentication controls
• Physically opening the device
• Attempting to install applications onto the device

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3.1 Installation and connection instructions
All supported devices in the P2PE solution are listed in Section 2.1 and GPN will only provide these POI model devices to P2PE
enabled merchants as per their contract.
GPN will ship devices in a P2PE ready state.
All devices will be delivered to the address provided during the order request and on receipt of the terminal delivery, you must:
• Inspect and ensure that the serial number of the device advised by GPN is the one printed on the device packaging. The serial
number will have been emailed to you by GPN in advance. (refer to appendix A for location of serial number)
• Check there are no concerns about the condition of the packaging or the integrity of the tamper evident seal
• Confirm there is evidence that the device was sent from a trusted location
• Retain the evidence of this inspection
If you have requested to ship the devices to your central facility, they must be distributed to their final location via a bonded / trackable
courier or similar secure method and must never be removed from the tamper evident packaging until they reach the destination. A
separate communication channel must be utilised to send a serial number list of the devices and security bags to the deployment site
You are responsible for installations of the POI device(s) either by an employee or a third-party service provider. You must ensure that
no one can substitute or tamper with the device whilst it is stored, in transit or installed for transaction processing.
When the devices are ready for installation, You must perform the inspection of packaging for any signs of tampering and you can then
cut the tamper evident seal and open the package and remove the POI device (refer to Appendix A for images of devices and tamper
seals on packaging). You must then check that:
• Your POI device is free from damage or scratches
• Check all seals where the device may be opened to access internal parts
• Verify that device is not in tamper mode when powered up
• That the serial number on the device matches the number previously advised
• You must follow the installation and setup guide relating to your specific POI device, which will have been provided
with your device
If there are any concerns you must stop the installation process and call the GPN Service Desk (see Section 1.2 for details).
You must maintain audit records to demonstrate that all the security checks to identify any signs of device tampering were performed
during the installation process and must also identify who completed the task and when.
If you are not going to install the device immediately upon receipt, you must ensure that the device is stored in a locked cupboard or
room which can only be accessed by authorised individuals. It is your responsibility to maintain the security of the device.
Note: Only PCI-approved POI devices listed in the PIM are allowed for use in the P2PE solution for account data capture.
Physically secure POI devices in your possession, including devices:
• Awaiting deployment
• Undergoing repair or otherwise not in use
• Waiting transport between sites/locations

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3.2 Guidance for selecting appropriate locations for deployed devices
When deciding on the location of the device you should consider the following guidelines:
• Positioning them where it is possible for your staff to view them and undertake the periodic tamper checks. GPN recommends
weekly inspections
• Positioning them where visible security measures are evident as a deterrent of compromise
• When counter positions are unused that public access can be restricted or prevented and that all counter positions are
monitored by CCTV
• Regular checks are performed by authorised personnel to review the position and state of the device
• Using overt methods to discourage theft and tampering such lockable PIN pad cradles or tethers
• Always maintaining a power supply and connection to your POI devices to ensure they received all software and security
updates in a timely manner
3.3 Guidance for physically securing deployed devices to prevent unauthorised removal or substitution
Devices must be physically secured to prevent unauthorised removal or substitution. You should consider the use of lockable cradles,
poles or tethers to ensure that wired POI devices are protected and cannot be easily tampered with or removed.
You must perform more regular site checks for wireless and/or handheld devices. When in use, all Wireless POI devices must be in
possession of authorised personnel at all times and when not in use, devices must be kept securely in an area that cannot easily be
accessed by individuals who are not authorised to do so, and should never be left unattended in a publicly accessible area. For
wireless devices, you must:
• Secure devices in a locked room when not in use
• Assign responsibility to specific individuals when device is in use
• Observe devices at all times
• Sign devices in/out and keep this log

P2PE Instruction Manual 13
4. POI Device Transit
4.1 Instructions for securing POI devices intended for, and during, transit
Where transferring POI devices from one merchant site to another by a 3rd party, the 3rd party should be a secure or bonded courier
and the courier used must accept responsibility for the tamper evident package. These couriers should be included in your list of
trusted partners and locations. Should you need to move a device from one location to another, the following steps must be followed
to maintain the security of the device.
POI devices must never be removed from the tamper evident packaging until they reach the destination and ready for installation.
POI devices that are not in use or are awaiting installation must be stored in a safe or other lockable cabinet and be documented in an
inventory list.
• Update your inventory management status for each POI device. You must have an up-to-date inventory of all POI devices and
status of device (deployed, awaiting deployment, undergoing repair or otherwise not in use, or in transit) at any given time. You
must update when the device status changes
• If the device is un-opened / unused, it should be transported in its original packaging and with the tamper evident seal intact or if
previously used it should be secured in a tamper evident bag
• Confirm the serial number to the recipient using a different method of communication, (eg email)
• Instruct the recipient to confirm the serial numbers which they have received separately
• Complete the tamper checks advised in 3.1 so that the recipient is satisfied that there is no evidence of tampering or
suspicious activity
• If the recipient has any concerns the POI device should be stored securely for instance in a safe or lockable cabinet. The GPN
Service Desk should be called for advice on next steps to be taken
• Do not install any devices that do not appear on the delivery communication list. The device serial numbers must be checked to
ensure they match
• Do not install any devices that show any signs of tampering or suspicious activity
• Do not install any devices that have not been received from a trusted merchant site or trusted source

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4.2 Instructions for ensuring POI devices originate from, and are only shipped to, trusted sites/locations
You must maintain a list of trusted partners and their locations including addresses and any associated site ID numbers. The list
should also contain authorised personnel names and contact details (if applicable). This must include GPN, our listed trusted partners
(Ingenico), and any additional trusted partners that you work with. You must also ensure a means of validating that POI devices have
originated only from those trusted locations.
Global Payments will communicate with you as follows:
• All POI devices you receive will be from Global Payments through our trusted service partner Ingenico and their logistics
partner DPD
• Shipments will be marked as being sent from:
Ingenico
17 Ridgeway
Donibristle Industrial Park
Dalgety Bay
Fife
KY11 9JU
• Prior to shipment Ingenico will always advise of an expected delivery via email or SMS.
The email will be sent from tms_DONOTREPL[email protected] with the subject Shipment Notification.
The SMS will be sent from INGENICO. This message will include the serial number(s) of the POI’s
• All communication you receive will be from GPN, our trusted partner Ingenico, or their logistics partner DPD
Unless the device has been received from a verifiable trusted source, you must not install the POI device. If in doubt, contact
the GPN Service Desk (see details in section 1.2) for verification and further advice.
• Utilise the delivery confirmation email as the only reference point for all serial number validation. Any documentation contained
within the delivery packing must not be used to verify the serial numbers. Never install a device if you have not received
confirmation email with device serial number from GPN or if device serial number does not match with the serial number
provided in confirmation email

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5. POI Device Tamper Monitoring and Skimming Prevention
5.1 Instructions for physically inspecting POI devices and preventing skimming, including instructions and contact
detailsfor reporting any suspicious activity
Additional guidance for skimming prevention on POI terminals can be found in the document entitled Skimming Prevention:
Best Practices for Merchants, available at www.pcisecuritystandards.org
When a POI device has been deployed you must conduct periodic reviews to ensure that any tampering, modification or substitution is
not evident. GPN recommends weekly checks for locked devices and daily checks for wireless devices.
Typically checks should be of the original commissioning such as security screws and seals, labelling and physical connections. The
location of these items on the device can be referenced in the accompanying device manufacturer user manual.
GPN recommends the following checks:
• Check all seals to ensure all seals are intact and don’t show any signs of tampering
• Note the serial number on the sticker and cross check it against your inventory
• Check the device for any scrape marks or damage that may suggest forced entry into the device components
• Check that no erroneous hardware or wires are connected to the POI device, cash register or network connections
• Confirm that there are no overlays present on the POI keypad. All devices supplied by GPN should not have an overlay present. An
overlay is designed to go unnoticed and blend into the device, sitting on top of the keyboard area. An overlay may hide damage
due to wires or tampering that would indicate a compromise of the device
• Ensure your devices are in their expected locations. Any movement could indicate the device has been tampered with
• Be aware that if a terminal has not been used for a period of time, devices can be replaced with fake terminals or with a tampered
device of same make/model
For unattended or devices placed in remote locations, GPN recommends the following:
• You have adequate physical controls in place to ensure un-authorised personnel cannot access to secure area
• Merchant areas where these devices will be used have CCTV camera fitted for continuous monitoring
• Inspections of these POI devices should be completed on a daily basis
These periodic reviews are mandatory and must take place; a list of these checks must be recorded itemising as a minimum:
• Site address
• Serial number of the device(s)
• Time and date of the check
• The operator who has physically checked the device(s)
Should you believe that there are inconsistencies between the install and current status, the unit should be considered tampered and
the instructions in 5.2 of this document must be strictly followed.
If you have any doubts, you must ensure that the POI device is NOT used for transaction processing and that the GPN Service
Desk has been contacted (details in Section 1.2). They will evaluate and advise you of appropriate action to take.

P2PE Instruction Manual 16
5.2 Instructions for responding to evidence of POI device tampering
Should there be any suspicion that a POI device or its packaging has been tampered with, the device must NOT be used and the GPN
Service Desk must immediately be contacted for further advice.
When a POI device is believed to be tampered, the following agreed process should be followed.
• It must immediately be disconnected from the network
• An authorised member of staff should immediately call the GPN Service Desk who will advise of next steps
• No attempt should be made to clean, repair or otherwise amend the device as it may become part of a forensic investigation
• The GPN Service Desk will raise a call to replace the device and to remove it securely. The unit will then be shipped securely back
to the manufacturer
You can contact the GPN Service Desk as per the hours listed in section 1.2. GPN will replace the suspect device and dispose of the
unit in a secure manner.
5.3 Instructions for confirming device and packaging were not tampered with, and for establishing secure, confirmed
communications with the solution provider
You must inspect device packaging to verify no tampering before the device is removed from packaging. The serial number must be
checked to match that which was communicated via email or SMS.
Attached to this document are appendices which include pictures of what the devices and the sealed packaging should look like if not
tampered with. This information should be used to validate that your POI devices are visually and physically as expected based on how
they are represented in the appendices.
If you encounter any problems or have any suspicions you must immediately escalate these to the GPN Service Desk (contact details
in Section 1.2).
5.4 Instructions to confirm the business need for, and identities of, any third-party personnel claiming to be support or
repair personnel, prior to granting those personnel access to POI devices
Access to your POI devices must be tightly controlled and is required for legitimate business need only.
Typical valid business reasons for requiring access are:
• Engineering support for installation and troubleshooting
• Logistical activities
• Collection of the device
Notification (or an email) of a third party visiting the site must be sent to the site/store manager confirming date/time of visit, name of
visitor, organisation and purposes of visit. Identity of all personnel must be requested before access is granted. If a visit is unexpected
access must be denied and security staff alerted.
The identity of the individual claiming to be acting on behalf of a valid 3rd party must be confirmed prior to granting access to the POI
devices. An email from the 3rd party confirming the individual and the reason for access must be part of the validation process to
minimise the risk of unauthorised access.
A list of all trusted partners should be maintained as per section 4.2.

P2PE Instruction Manual 17
6. Device Encryption Issues
6.1 Instructions for responding to POI device encryption failures
GPN P2PE solution does not allow to process transactions using a terminal that has suffered an encryption failure.
GPN will monitor the encryption of transactions. If failures are detected you will be contacted and advised of next steps.
If you suspect that an encryption failure has occurred, you must not use the device and must immediately notify the GPN Service Desk
(details in Section 1.2) as the device must be replaced.
If you notice a high number of declined transactions you should notify the GPN Service Desk immediately.
6.2 Instructions for formally requesting of the P2PE solution provider that P2PE encryption of
account data be stopped
Global Payments are not permitting opt outs for P2PE customers. If you do wish to terminate your service you will need to discuss it
with Global Payments support teams.
7. POI Device Troubleshooting
7.1 Instructions for troubleshooting a POI device
Where you believe that there is a problem with the operation of a POI, you should check that all connections to the POI device
are working as expected. If you believe the terminal is faulty, you should call the GPN Service Desk (details in Section 1.2) for
further advice.
You should never allow access to POIs for troubleshooting purposes unless advised by the GPN Service Desk.

P2PE Instruction Manual 18
Appendix A – Sample PED photos and tamper stickers
The below photos represent the PEDs in a perfect condition and show where you will find the serial number on each device. If your
terminal arrives in a damaged condition, or the serial number does not match the one provided you must immediately report this to the
Global Payments Services desk as per detail in section 1.2 and should not use your device.
Move 5000 rear and front
Move 3500 rear and front
Serial number
Serial number

P2PE Instruction Manual 19
Link2500 rear including case off and front
Lane 3000 rear and front
Serial number
Serial number

P2PE Instruction Manual 20
Desk 5000 rear and front
The below images represent the security seals on the box, both how it should look undamaged and how it will look damaged
Seal complete and undamaged Seal sticker on box that has been damaged. If this has happened then you
should contact the helpdesk immediately and not use the device.
Serial number