Global Payments Countertop P400 User manual

Follow the steps in this guide to set up your P400
to work with your POS.
Countertop P400
Quick Start Guide

2 |Countertop P400 Quick Start Guide
Ethernet cable
Utility cable
12V power adapter
Contactless reader
Chip card slot
Enter button
Magnectic
stripe reader
Cancel button
Full-color display
Back button
THE PLATFORM
HOW IT WORKS
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3 |Countertop P400 Quick Start Guide
WARNINGS
• Do not use liquids near your device. Spilling liquids onto your device may damage it and make it unsafe to use.
• Do not use thinner, trichloroethylene, or ketone-based cleaning products to clean your device; they can
corrode the plastic and rubber parts.
• Do not spray cleaning products directly onto your device.
• Use only the cables we provide for your device.
• Do not plug your power adapter into an outdoor power outlet.
• Do not disconnect power to your device while you are running a transaction.
STEP 1: ATTACH THE UTILITY CABLE
1. Turn your device upside–down and place it on a flat, stable surface.
2. Remove the rear cover by sliding it up and lifting it off.
3. Attach the utility cable to your device.
Push the connector straight down so that you don’t bend the pins.
BEFORE
YOU
BEGIN
Find your Merchantware credentials. We sent these in an email with
“Merchantware Credentials” in the subject line.
Make sure your internet connection is working correctly and that your router
or switch has a free Ethernet port.
SPECIFICATIONS
Power 5-12 V DC, 4.8-5.2 W power consumption,
power over USB 5 V, 500 mA
Operating temperature 32°F to 122°F (0°C to 50°C)
Storage temperature -4°F to 140°F (-20°C to 60°C)
Relative humidity 5% to 90%, non-condensing
Remove the rear cover
Attach the
utility cable

4 |Countertop P400 Quick Start Guide
Re-attach the rear cover
4. Slide the rear cover back onto your device until it clicks.
STEP 2: CONNECT YOUR DEVICE TO YOUR NETWORK
1. Insert one end of the Ethernet cable into an available port
on your router or switch.
2. Insert the other end of the Ethernet cable into the Ether
port on the utility cable.
STEP 3: ATTACH THE POWER ADAPTER
1. Insert the 12V DC power adapter into the power
port on the utility cable.
2. Plug the 12V DC power adapter in a power
socket. Your device will turn on.
Router/Switch
12V DC
USB
ETHER 1 ETHER 2 ETHER 3
Utility cable
12V DC port

5 |Countertop P400 Quick Start Guide
STEP 4: CHECK THAT YOUR DEVICE IS READY TO USE
We’ve designed your device to receive a dynamic IP address by default. If you need to give your device a static IP
address, see the FAQ section.
Check that your device connects to the internet:
1. From the home screen, use the keypad to press
000.
2. Use the keypad to type the passcode, then tap
OK. The default passcode is 9416557.
3. Check that there is an IP address next to the IP
address field.
Run a gateway connection test:
1. From the home screen, use the keypad to press
000.
2. Use the keypad to type the passcode, then tap
OK.
The default passcode is 9416557.
3. Tap Options, then tap Network.
4. Tap Options, then tap Connection Test.
5. Check that all the tests have passed.
If the tests do not pass, see the FAQs section.
STEP 5: CONFIGURE YOUR POS
To configure your POS, you need:
• Your Merchantware credentials, including your:
- Merchantware name
- SiteID
- Key
• The IP address or host name of your device
Zero key

6 |Countertop P400 Quick Start Guide
STEP 6: TEST A TRANSACTION
Run a test transaction on your POS to make sure you have correctly configured it with your device.
If the test transaction successfully transfers to your device, cancel the test transaction and start
running live sales.
If the test transaction does not successfully transfer, contact our Support Team. For more information
about how to contact our Support Team, see the FAQs section.
FAQs
How do I configure a static IP address?
1. From the home screen, press 000.
2. Use the keypad to type the passcode, then tap OK. The default passcode is 9416557.
3. Tap Options, then tap Network.
4. Tap Options, then tap Configure.
5. Tap Static.
6. Use the keypad to type the static IP settings provided by your network administrator.
7. Tap Save.
NOTE: IP addresses must be 12 digits in length. For IP addresses with a value less than 12 digits, you must use
zeros to complete them. For example, to set a static IP address of 10.2.3.104, you need to enter 010.002.003.104.
My gateway connection tests failed. What do I do?
1. Check that your router or switch has a working internet connection.
2. Make sure you insert the Ethernet cable into the Ether port. Do not insert the cable into the RS232 port.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit help.
help.globalpaymentsintegrated.com.
How can I find out more information about my Countertop P400?
For more information about your device, visit our Help Center at help.globalpaymentsintegrated.com
and search for “P400.”

7 |Countertop P400 Quick Start Guide
How do I contact the Support Team?
Before you contact our Support Team, gather the following information:
• The serial number of your device. To find the serial number:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to type the passcode, then tap OK. The default passcode is 9416557.
3. Note the number next to the Serial Number field.
• Your Merchantware credentials
• Your POS make and version
Contact our Support Team at 888.249.3220
©2021 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.®GPI128795