Global Payments Desk/5000 User manual

Global Payments Countertop – Desk/5000
with Desk/1500 External PIN Pad (EPP)
Quick Start Guide
Installation Steps
Step 1
1. Ensure the power supply is
removed before proceeding to
step 2.
Step 2
2. Place the terminal face down.
Unclip the trapdoor by pushing
on the clip with your finger, as
shown in the figure below. Lift
the trapdoor rearward to
remove it, as shown by the
arrows in the diagram below.
Step 3
Remove the harness part of the
terminal cable by cutting it off.
3.
Step 4
4. Identify the USB Host port on
the terminal.
Step 5
Plug the PIN Pad USB
connector into the USB Host
port of the terminal. NOTE:
Ensure the PIN Pad cable is
placed as outlined in Figure B.
Figure A:
Figure B:

Step 6
To close the trapdoor, start by
laying the trapdoor onto the
bottom casing, as shown in
the diagram below, maintain
5/6mm distance for clip
insertion then push and clip it.
Step 7
Reconnect the terminal power.
Step 8
During the terminal boot up,
the screen will display the
Core App version and the
Global Canada version, as
shown in the figure below. If
it is any version lower than
the version in the figure,
please contact Global
Payments Customer Care at
1-800-263-2970 to perform a
download. If it is the same
version shown as per the
below figure, proceed to step
9.
5.
Step 9
If this a new External PIN
Pad being installed to the
terminal, an authorization for
the new PIN Pad is required.
The terminal will initialize the
new PIN Pad registration
process and verify. It will
display “PINPAD UPDATE
SUCCESSFUL” after the
new PIN Pad is successfully
registered. Please follow
the below steps.
Step 9-1
Press [1] to Proceed or [2] to
Cancel. If Cancel is selected,
go to step 9-2. If Proceed is
selected, go to step 9-3.
Step 9-2
Terminal reboots after
displaying the message
Step 9-3
Enter the Manager ID and
Manager Password and
press [Enter].
Step 9-4
PIN Pad update successful
For additional instructions, follow these steps:
Step 1. Visit https://www.globalpaymentsinc.ca
Step 2. Select the menu at the top right of the webpage; then select Customer Support
Step 3. Select Support Resources
Step 4. Search in the Technology Guide column for your terminal
If you have any questions, please contact the Global Payments Customer Care Centre at 1-800-263-2970.
©2020 Global Payments Inc. All rights reserved. SM-202279-v1.0EN