
Pro Pop
12/14 oz. Poppers ModelSeries: 2212, 2213, 2214, and 2214ST
Page 11
gmpopcorn.com
Troubleshooting
IssuePossibleCauseSolution
NoPowertotheUnitA. NoPowertotheUnit A. Makesuretheunit’spowercordispluggedin.
KettleDoesNotHeatA. PowertotheKettle A. Makesurekettlelead‐incordispluggedinand
twistedtolockintothekettlereceptacle.
B. KettleHeatSwitch B. Haveaqualifiedservicepersoncheckthe
voltagetoandfromtheKettleHeatSwitch;if
switchisdefective,replaceit.
C. PowerOffControl (if
equipped)
C. UnitswiththePowerOffControlfeature,kettle
heatwillautomaticallyshutOFFafter15
minutesofidletime(nopopcornpopped).
ThesmallgreenneonlightintheKettleHeat
SwitchwillblinkOFF‐ONtoindicatethekettle
hasbeenautomaticallyturnedOFF.
Torestartkettleheating,cycletheHeatSwitch
OFF‐ON.ReferencetheControlsandTheir
Functionssectionofthismanual.
D. HeatingElement D. Heatingelementinthekettlema
beburned
out.Checkwithaqualifiedservicepersonfor
inspection/repair.
LongPoppingCycles
(Longerthan4minutesfor
SaltPopcorn)
A. LowVoltage A. Ifthemachineisoperatedonlowvoltage,this
couldcausethekettlenottoreachtheproper
operatingtemperature.Checkwithaqualified
electrician.
B. InadequateSupplyLines B. Inadequatelysizedelectricalsupplylines or
useofextensioncord,inadditiontobeinga
firehazard,wouldalsopreventthekettlefrom
reachingtheproperoperatingtemperature.
Checkwithaqualifiedelectrician.
C. InferiorCorn C. Inferiorqualitycornwouldresultinlonger
poppingcycles.Useonlytopqualityhybrid
popcornfromreputablesuppliers.Eventhen,
ifyouletyourcornpickupmoistureordry
out,yourpoppingcycleswillbeslow.
KettleAgitatorShaftnot
Rotating
Ifthekettleagitatorshaftis
notrotating,DONOTpop
corn.
A. KettleMotorSwitch A. MakesuretheKettleMotorSwitchisON.Ifthe
switchisON,andtheshaftisnotrotating,the
switchormotormaybefaulty,contactqualified
servicepersonnelforinspection/repair.
B. KettleAgitatorShaft/Stir
Bladenotrotating.(Unit
mustbeOFF,unplugged
andcoolpriorto
checkingoradjusting
theagitatorassembly.)
KettleswithaFLOATINGStirRod – liftthe
agitatorweightandchecktheclearance
betweentheshaftandthekettlebottom;it
shouldbeaminimumof1/32”(thicknessofa
dime).Tomakeshaftadjustments,reference
theAgitatorSetCollarAdjustmentsection.