Grandstream Networks GVC3210 RMT Instruction Manual

Grandstream Networks, Inc.
GVC3210
Video Conferencing Endpoint for AndroidTM
Administration Guide
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GVC3210 Administration Guide
Version 1.0.1.21
COPYRIGHT
©2018 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
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GVC3210 Administration Guide
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FCC Authentication
For Video Conference Endpoint, model: GVC3210
FCC ID: YZZGVC3210
For Bluetooth Remote Control, model: GVC3210 RMT
FCC ID: YZZGVC3210RMT
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement:
For GVC3210
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
For GVC3210 RMT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GVC3210 and GVC3210 RMT are
in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/
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GVC3210 Administration Guide
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GNU GPL INFORMATION
GVC3210 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream Web site from:
http://www.grandstream.com/sites/default/files/Resources/gvc32xx-gpl.tar.gz
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GVC3210 Administration Guide
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Table of Contents
DOCUMENT PURPOSE ............................................................................................... 11
CHANGE LOG..............................................................................................................12
Firmware Version 1.0.1.21 ...................................................................................................................12
Firmware Version 1.0.1.20 ...................................................................................................................12
Firmware Version 1.0.1.18 ...................................................................................................................12
Firmware Version 1.0.1.16 ...................................................................................................................12
Firmware Version 1.0.1.13 ...................................................................................................................12
Firmware Version 1.0.1.6 .....................................................................................................................12
WELCOME ...................................................................................................................13
PRODUCT OVERVIEW ................................................................................................14
Safety Compliances .............................................................................................................................16
Warranty...............................................................................................................................................16
GVC3210 LCD SETTINGS ........................................................................................... 17
Accounts ..............................................................................................................................................17
General .........................................................................................................................................17
Codec ...........................................................................................................................................19
Call................................................................................................................................................20
System .................................................................................................................................................20
Language & Input .........................................................................................................................20
Date & Time..................................................................................................................................21
Power Manager ............................................................................................................................21
Site Name .....................................................................................................................................22
Storage .........................................................................................................................................22
Apps..............................................................................................................................................23
Accounts .......................................................................................................................................23
Web Access ..................................................................................................................................23
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Security.........................................................................................................................................24
Maintenance ........................................................................................................................................24
Upgrade ........................................................................................................................................24
Troubleshooting ............................................................................................................................25
Factory Reset ...............................................................................................................................26
Reboot ..........................................................................................................................................26
Network................................................................................................................................................26
Bluetooth.......................................................................................................................................26
Ethernet ........................................................................................................................................26
Wi-Fi..............................................................................................................................................28
Wi-Fi Display.................................................................................................................................28
Proxy.............................................................................................................................................28
VPN...............................................................................................................................................28
802.1X ..........................................................................................................................................29
Additional Network Settings..........................................................................................................29
Audio....................................................................................................................................................30
Volume..........................................................................................................................................30
Ringtone .......................................................................................................................................30
Audio Priority ................................................................................................................................30
Video ....................................................................................................................................................31
Peripheral.............................................................................................................................................32
HDMI Settings...............................................................................................................................32
Camera .........................................................................................................................................32
Status...................................................................................................................................................32
Account.........................................................................................................................................32
Peripheral .....................................................................................................................................33
Network.........................................................................................................................................33
System..........................................................................................................................................34
Remote Control.............................................................................................................................34
GVC3210 WEB GUI SETTINGS...................................................................................35
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Accessing GVC3210 Web GUI............................................................................................................35
Saving Changes...................................................................................................................................36
Definitions ............................................................................................................................................36
Toolbar .................................................................................................................................................37
Settings ................................................................................................................................................38
Settings/SIP/General ....................................................................................................................38
Settings/SIP/Network....................................................................................................................39
Settings/SIP/SIP ...........................................................................................................................40
Settings/SIP/Codec.......................................................................................................................44
Settings/SIP/Call...........................................................................................................................49
Settings/IPVideoTalk/General.......................................................................................................53
Settings/IPVideoTalk/Call .............................................................................................................53
Settings/BlueJeans/General .........................................................................................................54
Settings/BlueJeans/Codec ...........................................................................................................54
Settings/BlueJeans/Call................................................................................................................54
Settings/H.323/General ................................................................................................................55
Settings/H.323/Codec...................................................................................................................56
Settings/H.323/Call .......................................................................................................................57
Settings/Network Settings ............................................................................................................57
Settings/Peripheral .......................................................................................................................60
Settings/Call Features ..................................................................................................................61
Settings/General Settings.............................................................................................................63
Settings/Security Settings.............................................................................................................65
Maintenance ........................................................................................................................................66
Maintenance/Upgrade ..................................................................................................................66
Maintenance/Recording................................................................................................................69
Maintenance/Time & Language....................................................................................................71
Maintenance/Troubleshooting ......................................................................................................72
Maintenance/Reboot.....................................................................................................................73
Contacts...............................................................................................................................................74
Contacts/Contacts ........................................................................................................................74
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Contacts/Schedule........................................................................................................................78
Contacts/Call History ....................................................................................................................80
Contacts/LDAP .............................................................................................................................81
Device Control .....................................................................................................................................83
Device Control/Video Control .......................................................................................................83
Device Control/Audio Control .......................................................................................................84
Status...................................................................................................................................................86
Status/Account Status ..................................................................................................................86
Status/Peripheral Status ...............................................................................................................86
Status/Network Status ..................................................................................................................86
Status/System Info........................................................................................................................87
Status/Remote Control .................................................................................................................87
FIRMWARE UPGRADE................................................................................................88
No Local TFTP/HTTP Servers .............................................................................................................88
Upgrade GVC3210 via TFTP Server ...................................................................................................88
Upgrade the GVC3210 via SD-Card or via USB .................................................................................89
Provisioning and Configuration File Download ....................................................................................90
Remote Control Upgrade.....................................................................................................................91
FACTORY RESET ........................................................................................................92
Reset via LCD Menu............................................................................................................................92
Reset via Web UI .................................................................................................................................93
Reset via Reset Pin Hole.....................................................................................................................93
EXPERIENCING THE GVC3210 ..................................................................................94
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Table of Tables
Table 1: GVC3210 Technical Specifications ...............................................................................................14
Table 2: GVC3210 Web Access ..................................................................................................................36
Table 3: Contacts Parameters.....................................................................................................................74
Table 4: Import Contacts Parameters .........................................................................................................75
Table 5: Export Contacts Parameters .........................................................................................................76
Table 6: Download Contacts Parameters....................................................................................................77
Table 7: Groups Parameters .......................................................................................................................78
Table 8: Schedule........................................................................................................................................79
Table of Figures
Figure 1: GVC3210 Settings Screen...........................................................................................................17
Figure 2: GVC3210 Web GUI - Login .........................................................................................................35
Figure 3: Web UI Tool Bar ...........................................................................................................................37
Figure 4: Web UI Virtual Remote Control....................................................................................................37
Figure 5: Recording Storage Selection .......................................................................................................70
Figure 6: Search Recording File .................................................................................................................70
Figure 7: Contacts.......................................................................................................................................74
Figure 8: Import Contacts............................................................................................................................75
Figure 9: Export Contacts ...........................................................................................................................76
Figure 10: Download Contacts....................................................................................................................76
Figure 11: Groups........................................................................................................................................78
Figure 12: Schedule ....................................................................................................................................79
Figure 13: Call History - All..........................................................................................................................80
Figure 14: Call History - Missed ..................................................................................................................80
Figure 15: GVC3210 Web UI - Video Control .............................................................................................83
Figure 16: GVC3210 Web UI Status Peripheral Status..........................................................................86
Figure 17: Configure Firmware Server Path ...............................................................................................89
Figure 18: Upgrade Prompt.........................................................................................................................90
Figure 19: Factory Reset via LCD...............................................................................................................92
Figure 20: Web UI - Factory Reset .............................................................................................................93
Figure 21: Web UI - Factory Reset Confirmation........................................................................................93
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DOCUMENT PURPOSE
This document describes how to configure the GVC3210 via the device LCD menu and web UI menu to
fully manipulate the supported features. The intended audiences of this document are device administrators.
To learn the basic functions of the GVC3210, please visit http://www.grandstream.com/support to download
the latest "GVC3210 User Guide".
This guide covers following topics:
Product Overview
GVC3210 LCD Settings
GVC3210 Web GUI Settings
Firmware Update
Factory Reset
Experiencing the GVC3210
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GVC3210 Administration Guide
Version 1.0.1.21
CHANGE LOG
This section documents significant changes from previous versions of the GVC3210 user manuals. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.1.21
No major changes.
Firmware Version 1.0.1.20
No major changes.
Firmware Version 1.0.1.18
No major changes.
Firmware Version 1.0.1.16
Added USB/SD card upgrade function on GVC3210. [Upgrade the GVC3210 via SD-Card or via USB]
Firmware Version 1.0.1.13
Added support for auto downloading firmware/config randomly in time window. [Enable Randomized
Automatic Upgrade]
Added Japanese language on Web UI.
Firmware Version 1.0.1.6
This is the initial version.
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WELCOME
Thank you for purchasing Grandstream GVC3210 AndroidTM Video Conferencing Endpoint. This document
introduces the LCD settings, web UI settings and advanced configurations of GVC3210. To learn the basic
configuration and how to use GVC3210, please visit http://www.grandstream.com/support to download the
latest "GVC3210 User Guide".
GVC3210 is a ground-breaking solution that offers small-to-medium businesses a revolutionary video
conferencing Endpoint with unprecedented flexibility and the power of support for multiple popular video
conferencing protocols and platforms right out of the box. The SIP-based GVC3210 supports
Grandstream’s robust IPVideoTalk cloud platform for plug and play video conferencing. Additionally, since
it is based on AndroidTM 6.0.1 operating system, the GVC3210 offers full access to all video conferencing
applications.
The GVC3210 eliminates the traditional barriers to video conferencing and sets a new bar for business-
class video conferencing solutions by offering industry-leading flexibility, interoperability, system
compatibility, application richness and ease of use.
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PRODUCT OVERVIEW
Table 1: GVC3210 Technical Specifications
Specification
Description
Protocols / Standards
SIP RFC3261, BFCP, TIP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, LLDP-
MED, LDAP, TR-069, 802.1x, TLS, SRTP, TCP/IP/UDP, IPv6, H.323
Camera
1/2.3“, 16 Megapixel CMOS, 4K (2160p) Output
Lens
90°field of view, ePTZ (3x digital zoom)
Network Interface
1× RJ45 10/100/1000 Mbps
Wi-Fi
Integrated dual-band 802.11 a/b/g/n/ac (2.4GHz & 5GHz)
Bluetooth
Integrated Bluetooth 4.0 + EDR
Video Outputs
2x HDMI 1.4 up to 4K (2160p) with CEC
Video Input
1x HDMI 1.4 with resolution up to 1080p
MIC/Speaker
Built-in 4x MIC array
Remote Control
Bluetooth and infrared remote control with multi-touch touchpad
Auxiliary Ports
2x USB 2.0, micro-SD, Reset
Voice Codecs
Support for G.711μ/a, G.722 (wide-band), iLBC, OPUS, G.722.1, G.722.1c,
G729A/B, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)
Video Codecs
HEVC (H.265) and H.264 BP/MP/HP, video resolution up to 4K (2160p),
frame rate up to 30 fps, bitrate up to 16Mbps
Video Resolutions
4K (2160p@30fps) from 4096Kbps, 1080p@30fps from 1024Kbps,
720p@30fps from 512 Kbps, 4SIF/4CIF from 128 Kbps, SIF/CIF from 64
Kbps
Content Resolutions
(Screen Sharing)
Input: VGA, SVGA, XGA, 1280×600, WXGA, WXGA, SXGA, 1440×900,
XGA+, 720p, 1600×1200, 1080p (HDMI), up to 60fps
Encoding: 800×600, 1024×768, 1280×1024, 1280×720, 1920×1080
Output: 720p, 1080p
Dual-Stream
BFCP, video resolution (up to 4K 2160p@30fps) + content resolution (up to
1080p@15fps)
Audio Features
AEC, ANS, AGC, Noise Shield, PLC, CNG/VAD
Video Features
FEC, dynamic display layout, picture-in-picture, picture-outside-picture,
digital caption
Telephony Features
Hold, forward (unconditional/no-answer/busy), downloadable phone book
(XML, LDAP), call waiting, call history, flexible dial plan, personalized music
ringtones, server redundancy & fail-over
Sample Applications
Skype, Google Hangouts, Microsoft Lync, Web browser, Adobe Flash,
Facebook, Twitter, YouTube, Google calendar, mobile phone data
import/export via Bluetooth, etc. API/SDK available for advanced custom
application development
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Applications
Deployment
Allow various Android operation system 6.0 compliant applications to be
developed, downloaded and run in the embedded device with provisioning
control
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLS, 128/256-bit
SRTP, HTTPS, 802.1x media access control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Turkish,
Polish, Chinese, Korean, Japanese, and more
Upgrade/Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS / Local HTTP upload / Via
USB or Via SD-Card, mass provisioning using TR-069 or AES encrypted
XML configuration file
Power & Green Energy
Efficiency
Input: 100~240VAC 50/60hz; output: 12V/2A 24W
Package Content
GVC3210 video conferencing endpoint, remote control, 4 AAA batteries,
universal power supply, network cable (1.5 meters), 2 HDMI cables (1.5-
meter and 5-meter), lens cleaning cloth, mounting kit, quick installation
guide, GPL license
Temperature and
Humidity
Operation: 0°C to 40°C,
Storage: -10°C to 60°C,
Humidity: 10% to 90% Non-condensing
Compliance
FCC: FCC Part 15B; FCC Part 15C; FCC Part 15E; UL 60950 (power
adapter)
CE: EN 55032; EN 55024; EN 61000-3-2; EN 61000-3-3; EN 60950-1; EN
301 489-1/17;EN 300 328; EN 301 893; EN 62311; EN 62479; RoHS
RCM: AS/NZS CISPR 32/24; AS/NZS 60950.1; AS/NZS 4268;
ANATEL
CE approval
Output power :
GVC3210:
BT: 2.80dBm (BT 3.0), 6.05dBm (BT 4.0)
2.4G Wi-Fi: 16.58dBm (802.11 b), 17.23dBm (802.11 g),
16.84dBm (802.11 n20)
5G Wi-Fi: 17.66dBm (802.11 a), 17.19dBm (802.11 n20),
16.76dBm (802.11 n40), 17.13dBm (802.11 ac 20)
16.68dBm (802.11 ac 40), 16.86dBm (802.11 ac 80)
GVC3210 RMT: 2.13dBm (BT)
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Safety Compliances
GVC3210 complies with FCC/CE and various safety standards. GVC3210 power adapter is compliant with
the UL standard. Use the universal power adapter provided with GVC3210 package only. The
manufacturer’s warranty does not cover damages to the device caused by unsupported power adapters.
Warranty
If GVC3210 is purchased from a reseller, please contact the company where the device is purchased for
replacement, repair or refund. If the device is purchased directly from Grandstream, please contact
Grandstream Support for a RMA (Return Materials Authorization) number before the product is returned.
Grandstream reserves the right to remedy warranty policy without prior notification.
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GVC3210 LCD SETTINGS
GVC3210 LCD MENU provides easy access to the settings on the device. Most of the settings from Web
UI could be configured on the local LCD settings as well.
Figure 1: GVC3210 Settings Screen
Accounts
General
Account
Select the account to be configured. The users can select the SIP account, the built-in BlueJeans
account or H.323 account to configure here.
Account Active
This field indicates whether the account is active. If disabled, GVC3210 will not send registration
information to the server, although, all other settings will remain saved.
Account Name
The name associated with the account to be displayed on the upper left corner of LCD.
The following settings are related to SIP account only. Please refer to section Settings/SIP/General for
more descriptions of the options below.
SIP Server
The URL or IP address, and port of the SIP server. This is provided by your VoIP service provider (ITSP).
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SIP User ID
This is the SIP User ID provided by your VoIP service provider (ITSP). It's usually in the form of digits
similar to phone number or actually a phone number.
SIP Authentication ID
SIP service subscriber's Authenticate ID used for authentication. It can be identical to or different from
the SIP User ID.
SIP Authentication Password
The account password required for GVC3210 to authenticate with the ITSP (SIP) server before the
account can be registered.
Voice Mail Access Number
This parameter allows you to access voice messages by entering voice mailbox or dialing access
number.
Display Name
This is the SIP server subscriber's name (optional) that will be used for Caller ID display. This function
is available when supported by SIP server. This setting is available if using SIP or BlueJeans account.
The following settings are related to H.323 account only. Please refer to section Settings/H.323/General
for more descriptions of the options below.
Enable GK
This field indicates whether the H.323 account is active. The default setting is “No”.
Enable H.460
It is used to define whether to enable H.460.18/19 to support H.323 account, in order to make the IP calls
through public Internet without intermediate nodes.
GK discover mode
Configures GK discover mode to be "Auto" or "Manual". Default is “Auto”.
GK address
Configures GK address to register the account to. This field appears when “GK discover mode” is set to
“Manual”.
Site number
Configures Site Number. This field appears when “GK discover mode” is set to “Manual”.
GK authentication username
Configures the username for GK authentication.
GK authentication password
Configures the password for GK authentication.
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Register expiration (Min.)
Specifies the frequency in which the device refreshes its registration. Default is 60 (minutes). Valid range
is 1 to 1440 (minutes).
Codec
Please refer to section Settings/SIP/Codec for more descriptions of the options below.
Account
Select the account to be configured. The users can select the SIP account, the built-in BlueJeans
account or H.323 account to configure here.
DTMF
Select DTMF method to use during H.323 call. Available options are: In Audio, RFC2833 or H245 signal.
This option is related to H.323 account only.
Preferred Vocoder
Select preferred vocoder for the account to use during the call. Please note the actual codec being
used in the call is a negotiation result between the GVC3210 and the remote party.
Use First Matching Vocoder in 200OK SDP
Configure whether to use the first matching vocoder in the sent 200OK SDP as the codec.
Preferred video codec
Select preferred video codec for the account to use during the call. H.264 or/and H.265. Default is
H.264. This option is available if using SIP account only.
Image Size
Configure H.264/H.265 image size for the video call. Available resolutions are: 4K, 1080P, 720P, 4CIF,
4SIF and VGA. If using BlueJeans or H.323, it will configure H.264 image size only. 4K resolution is
available using SIP or BlueJeans account only.
Video Bit Rate
Configure video bit rate for the video call. Valid range: from 1024 kbps to 8192 kbps if using SIP account.
If using BlueJeans or H.323 account, valid range is: from 1024 kbps to 4096 kbps. Default is 2048 kbps.
Video Frame Rate
Configure video frame rate for the video call. Available frame rates are: 5 fps, 15 fps, 25 fps, 30 fps or
VFR (Variable Frame Rate).
Enable Video FEC
Enable video FEC for the SIP or BlueJeans account.
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Disable Presentation
Enable or disable presentation during call for the SIP or BlueJeans account.
Presentation H.264 Image Size
Configure the presentation H.264 image size for the SIP or BlueJeans account. Available resolutions
are: 1080P or 720P.
Presentation Video Bit Rate
Configure the presentation video bit rate during the call for the SIP or BlueJeans account. Valid range:
from 512 Kbps to 2048 Kbps.
Presentation Video Frame Rate
Configure the presentation video frame rate during the call for the SIP or BlueJeans account. Available
frame rates are: 5 fps, 10 fps or 15 fps.
Enable FECC
Enable or disable FECC for the SIP account only.to configure remote camera during video call.
SRTP Mode
Enable or disable SRTP for the call for the SIP account only.
Call
Account
Select the account to be configured. The users can select the SIP account or H.323 account to configure
here.
Auto-Answer
Select “Yes” or “No” for Auto-Answer. If set to “Yes”, the device will automatically answer the call using
speaker.
System
Language & Input
Language
Tap to open a list of language options for the device to display on LCD.
Select Default Input Method
This will set the default input method. It can be set to AndroidTM keyboard or GoogleTM Pinyin input
method. Before setting Google Pinyin as default method, please select the check box for Google Pinyin
first under "Select Input Method".
Select Input Method
Select other available method. Only selected methods will be listed under “Select Default Input Method”
for the users to choose.
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