Grandstream Networks GXP-1100 User manual

Grandstream Networks, Inc.
GXP1100/1105 Small Business IP Phone

Grandstream Networks, Inc. GXP1100/1105 User Manual Page 1 of 29
Firmware version 1.0.1.86 Last Updated: 08/2011
TABLE OF CONTENTS
GXP1100/1105 USER MANUAL
WELCOME .................................................................................................................................................................3
INSTALLATION.........................................................................................................................................................4
EQUIPMENT PACKAGING.............................................................................................................................................4
CONNECTING YOUR PHONE ........................................................................................................................................4
SAFETY COMPLIANCES................................................................................................................................................4
WARRANTY.................................................................................................................................................................4
PRODUCT OVERVIEW............................................................................................................................................5
USING THE GXP1100/1105.......................................................................................................................................8
GETTING FAMILIAR WITH THE KEYPAD .......................................................................................................................8
MAKING PHONE CALLS...............................................................................................................................................8
ANSWERING PHONE CALLS .......................................................................................................................................10
PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................10
CALL FEATURES........................................................................................................................................................11
CONFIGURATION GUIDE......................................................................................................................................12
CONFIGURATION VIA IVR MENU..............................................................................................................................12
CONFIGURATION VIA WEB BROWSER ......................................................................................................................13
SAVING THE CONFIGURATION CHANGES...................................................................................................................26
REBOOTING THE PHONE REMOTELY..........................................................................................................................26
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................27
FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................27
CONFIGURATION FILE DOWNLOAD ...........................................................................................................................28
RESTORE FACTORY DEFAULT SETTING.......................................................................................................29
TABLE OF TABLES
GXP1100/1105 USER MANUAL
Table 1: Equipment Packaging.......................................................................................................4
Table 2: GXP1100/1105 Connectors..............................................................................................4
Table 3: GXP1100/1105 Feature Guide .........................................................................................5
Table 4: GXP1100/1105 Key Features in a Glance........................................................................5
Table 5: GXP1100/1105 Hardware Specifications .........................................................................5
Table 6: GXP1100/1105 Technical Specifications..........................................................................6
Table 7: GXP1100/1105 Keypad Buttons.......................................................................................7
Table 8: GXP1100/1105 Call Features.........................................................................................11
Table 9: GXP1100/1105 IVR Menu Definitions.............................................................................12
Table 10: Device Configuration - Status .......................................................................................14
Table 11: Device Configuration - Settings/Basic Settings ............................................................14
Table 12: Device Configuration - Settings/Advanced Settings.....................................................15
Table 13: SIP Account Settings ....................................................................................................20
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 2 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
GUI INTERFACE EXAMPLES
GXP1100/1105 USER MANUAL
http://www.grandstream.com/products/gxp_series/general/documents/gxp21xx_gui.zip
1. Screenshot of Configuration Login Page
2. Screenshot of Status Page
3. Screenshot of Basic Setting Configuration Page
4. Screenshot of Advanced User Configuration Page
5. Screenshot of SIP Account Configuration Page
6. Screenshot of Saved Configuration Changes Page
7. Screenshot of Reboot Page
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 3 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
Welcome
GXP1100/1105 is a next generation small business IP phone that features up to 2 calls with 1 SIP
account, 4 programmable keys, single network port, integrated PoE (GXP1105 only). The GXP1100/1105
delivers superior HD audio quality, leading edge telephony features, automated provisioning for easy
deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP
devices and leading SIP/NGN/IMS platforms. It is a perfect choice for small business, lobby, and hotel
applications looking for a high quality, basic IP phone with attractive cost.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
Warning: Please do not use a different power adaptor with the GXP1100/1105 as it may cause damage
to the products and void the manufacturer warranty.
Note:
•This document is subject to change without notice.
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission is not permitted.
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 4 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
GXP1100/1105
Main Case
Yes
Handset
Yes
Phone Cord
Yes
Power Adaptor
Yes (GXP1100 only)
Ethernet Cable
Yes
Base Stand
Yes
Quick Start Guide
Yes
CONNECTING YOUR PHONE
The connectors of the GXP1100/1105 are located on the bottom of the device.
Table 2: GXP1100/1105 Connectors
LAN
10/100Mbps RJ-45 port for LAN (uplink) connection, integrated PoE (GXP1105 only)
Power Jack
5V DC power port; UL Certified
Handset Jack
RJ9
SAFETY COMPLIANCES
The GXP1100/1105 phone complies with FCC/CE and various safety standards. The GXP1100/1105 power
adaptor is compliant with the UL standard. Please use the universal power adaptor provided with the
GXP1100/1105 package only. The manufacturer’s warranty does not cover damages to the phone caused by
unsupported power adaptors.
WARRANTY
If you purchased your GXP1100/1105 from a reseller, please contact the company where you purchased
your phone for replacement, repair or refund. If you purchased the product directly from Grandstream,
contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)
number before you return the product. Grandstream reserves the right to remedy warranty policy without
prior notification.
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 5 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
Product Overview
Table 3: GXP1100/1105 Feature Guide
Features GXP1100/1105
LCD Display N/A
Number of Lines 1
Programmable Keys 4
Extension Module N/A
Table 4: GXP1100/1105 Key Features in a Glance
Features Benefits
Open Standards
Compatibility SIP RFC3261, TCP/IP/UDP, RTP, HTTP/HTTPS, ARP/RARP, ICMP,
DNS (A record, SRV and NAPTR), DHCP (both client and server),
PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, SIP over TLS, 802.1x,
TR-069
Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence Suppression, VAD,
CNG, AGC
Network Interfaces Single 10/100 Mbps Ethernet port, integrated PoE (GXP1105 only)
Feature Rich Traditional voice features including call waiting, hold, transfer, forward,
block, off-hook auto-dial, click to dial, flexible dial plan and etc
Advanced Features 2 calls with 1 SIP account, 4 programmable hard keys, 7 dedicated
function keys for HOLD, FLASH, TRANSFER, MUTE, VOLUME, REDIAL
and MESSAGE (with LED indicator)
Advanced Functionality Customized downloadable ring-tones, SRTP, SIP over TLS, multi-
language support, wall mountable, AES encryption and etc
Table 5: GXP1100/1105 Hardware Specifications
GXP1100/1105
LAN Interface 10/100 Mbps Full/Half Duplex Ethernet port with auto detection
Integrated PoE (GXP1105 only)
Graphic LCD Display N/A
Expansion Module N/A
Lines 2 calls via FLASH key
Universal Switching Input: 100-240VAC 50-60 Hz
Power Adaptor Output: +5VDC, 800mA, 4.0 W, UL certified
Dimension 201mm (W) x 154mm (L) x 78mm (D)
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 6 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
Weight
Unit weight: 0.6KG
Package weight: 1.0KG (GXP1100), 0.9KG (GXP1105)
Temperature 32 -104° F/ 0 - 40°C
Humidity 10% - 90% (non-condensing)
Compliance FCC Part 15 (CFR 47) Class B
EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN 60950-1
AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS
UL 60950 (power adapter)
Table 6: GXP1100/1105 Technical Specifications
Lines 2 calls with 1 SIP account
Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP, SRTP by SDES, HTTP,
ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE
protocols, TR-069, 802.1x
Feature Keys
HOLD, FLASH, TRANSFER, MUTE, VOLUME, REDIAL and MESSAGE
(with LED indicator), 4 Programmable Hard Keys
Device Management NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed
devices including behind firewall/NAT
Auto/manual provisioning system, Web GUI Interface
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS,
DiffServ, MPLS)
Audio Features
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32,
G.722 (wide-band), and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise
generation), ANG (automatic gain control)
Adaptive jitter buffer control (patent-pending) and packet delay and loss
concealment
HD audio handset with HD wideband audio codecs for excellent double-
talk performance
Telephony Features Web interface (GUI), support for anonymous call using privacy header,
MLS (multi language support)
Voicemail indicator, downloadable custom ring-tones, call hold, call
transfer (attended/blind), call forward, call waiting, mute, redial, caller ID
display or block and volume control
Dial plan prefix, dial-plan support, off-hook auto dial and speed dial
Network and Provisioning Via Keypad IVR, Web browser, or secure (AES encrypted) central
configuration file, manual or dynamic host configuration protocol (DHCP)
network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 QoS
Firmware
Upgrades
Support firmware upgrade via TFTP or HTTP
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 7 of 29
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Mass provisioning using TR-069 or encrypted XML configuration file
Advanced Server Features Message waiting indication, support DNS SRV Look up and SIP Server
Fail Over, Support customizable idle screen via downloading XML by
HTTP/TFTP
Security User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x
media access control
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 8 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
Using the GXP1100/1105
GETTING FAMILIAR WITH THE KEYPAD
Table 7: GXP1100/1105 Keypad Buttons
Key Button
Key Button Definitions
Place active call on hold
Call waiting: bring up a new line or answer the second incoming call
Transfer an active call to another number
Enter to retrieve voice mails or other messages
Programmable hard key. It can be used for Multiple Purpose Key: Speed dial, Dial DTMF
or Call Return
Mute an active call
Dial out the number and can be used as SEND or REDIAL
Adjust volume by pressing “– “or “+”
0 - 9, *, #
Standard phone keypad; press # key to send call; press *** key to for IVR functions
MAKING PHONE CALLS
2 Calls with 1 SIP Account
GXP1100/1105 can support up to two lines “virtually” mapped to a SIP account. By picking up the handset,
the GXP1100/1105 will be in off-hook state and the dial tone will be heard. To make a call, dial out the
number with the current line. During the call, users can press the FLASH button to hold the current call and
make/answer another call. Users can switch the two lines by pressing the FLASH button.
Completing Calls
The GXP1100/1105 allows you to make phone calls by picking up the handset. There are four ways to
complete calls.
1. DIAL:To make a phone call.
•Take handset off hook
•The line will have a dial tone
•Enter the phone number
•Press “#” or SEND button to send
2. REDIAL:To redial the last dialed phone number.
•Take handset off-hook
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Grandstream Networks, Inc. GXP1100/1105 User Manual Page 9 of 29
Firmware version: 1.0.1.86 Last Updated: 08/2011
•Press the SEND key.
3. VIA SPEED DIAL:On the GXP1100/1105, the Multiple Purpose Key (programmable hard key) has to
be configured as Speed Dial and with the correct name and user ID under Web GUI->Basic Settings
configuration.
•Take handset off hook
•Press the configured Speed Dial key
4. VIA CALL RETURN:On the GXP1100/1105, the Multiple Purpose Key (programmable hard key) has to
be configured as Call Return under Web GUI->Basic Settings configuration. No user name and user
ID has to be set on the Multiple Purpose Key for Call Return. After pressing the Call Return key, the
last answered number will be dialed out.
•Take handset off hook
•Press the configured Call Return key
NOTE:
1. Dial tone occurs after the handset is off-hook. After dialing the number, the phone waits 4 seconds (by
default; No key Entry Timeout) before sending and initiating the call. Press “#” button to override the 4
second delay.
2. If there are digits pressed, the SEND key will work as SEND instead of REDIAL.
Making Calls using IP Addresses
Direct IP Call allows two phones to talk to each other in an ad-hoc fashion without a SIP proxy. VoIP calls
can be made between two phones if:
•Both phones have public IP addresses, or
•Both phones are on a same LAN/VPN using private or public IP addresses, or
•Both phones can be connected through a router using public or private IP addresses (with necessary
port forwarding or DMZ)
To make a direct IP call, please follow these steps:
•Take handset off
•After hearing the dial tone, press “***” to enter the IVR menu
•Enter “47” for Direct IP Call. After hearing “Direct IP Calling”, the dial tone will be heard again
•Enter the target IP address. (Please see example below)
•Wait for about 4 seconds and the phone will initiate the call
For example: If the target IP address is 192.168.1.60 and the port is 5062 (e.g. 192.168.1.60:5062), input
the following: 192*168*1*60#5062. The “*” key represents the dot “.”; the “#” key represents colon “:”. Wait
for about 4 seconds and the phone will initiate the call.
The GXP1100/1105 also supports Quick IP Call mode. This enables the phone to make direct IP-calls, using
only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones are in
under the same LAN/VPN. This simulates a PBX function using the CMSA/CD without a SIP server.
Controlled static IP usage is recommended.
To enable Quick IP calls, the phone has to be setup first. This is done through the web-setup function. In the
“Advanced Settings” page, set the "Use Quick IP-call mode” to “Yes”. Then take the handset offhook and dial
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