Grandstream Networks GXP2110 User manual

Grandstream Networks, Inc. GXP2110 User Manual Page 1 of 42
Firmware 1.0.0.44 Last Updated: 09/2010
Grandstream Networks, Inc.
GXP2110 SIP Enterprise Phones

Grandstream Networks, Inc. GXP2110 User Manual Page 2 of 42
Firmware 1.0.0.44 Last Updated: 09/2010
TABLE OF CONTENTS
GXP2110 USER MANUAL
WELCOME .................................................................................................................................................................4
INSTALLATION.........................................................................................................................................................5
EQUIPMENT PACKAGING.............................................................................................................................................5
CONNECTING YOUR PHONE ........................................................................................................................................5
GXP2110 EXTENSION UNIT........................................................................................................................................5
SAFETY COMPLIANCES................................................................................................................................................6
WARRANTY.................................................................................................................................................................7
PRODUCT OVERVIEW............................................................................................................................................8
USING THE GXP2110 SIP ENTERPRISE PHONE.............................................................................................11
GETTING FAMILIAR WITH THE LCD..........................................................................................................................11
MAKING PHONE CALLS.............................................................................................................................................15
ANSWERING PHONE CALLS.......................................................................................................................................18
PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................18
CALL FEATURES........................................................................................................................................................20
CUSTOMIZED LCD SCREEN &XML.........................................................................................................................21
CONFIGURATION GUIDE......................................................................................................................................21
CONFIGURATION VIA KEYPAD..................................................................................................................................21
CONFIGURATION VIA WEB BROWSER......................................................................................................................25
SAVING THE CONFIGURATION CHANGES...................................................................................................................39
REBOOTING THE PHONE REMOTELY .........................................................................................................................39
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................40
FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................40
CONFIGURATION FILE DOWNLOAD ...........................................................................................................................41
RESTORE FACTORY DEFAULT SETTING.......................................................................................................42
TABLE OF FIGURES
GXP2110 USER MANUAL
Figure 1: Connecting the GXP2110 and the GXP–Extension ........................................................6
Figure 2: Keypad GUI Flow............................................................................................................24
TABLE OF TABLES
GXP2110 USER MANUAL
Table 1: Equipment Packaging.......................................................................................................5
Table 2: GXP Connectors...............................................................................................................5

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Table 3: GXP2110 Product Models.................................................................................................8
Table 4: GXP2110 Comparison Guide............................................................................................8
Table 5: GXP2110 Key Features in a Glance.................................................................................8
Table 6: GXP2110 Hardware Specifications...................................................................................9
Table 7: GXP2110 Technical Specifications...................................................................................9
Table 8: LCD Buttons....................................................................................................................11
Table 9: LCD Icons .......................................................................................................................12
Table 10: GXP Key Button Definitions..........................................................................................14
Table 10: GXP Key Button Definitions..........................................................................................14
Table 11: GXP Call Features........................................................................................................20
Table 12: Key Pad Configuration Menu........................................................................................21
Table 13: Device Configuration - Status........................................................................................26
Table 14: Device Configuration – Settings/Basic Settings............................................................26
Table 15: Device Configuration – Settings /Advanced Settings ..................................................28
Table 16: SIP Account Settings....................................................................................................33
GUI INTERFACE EXAMPLES
GXP2110 USER MANUAL
(http://www.grandstream.com/support/gxp_series/general/documents/gxp_gui.zip)
1. SCREENSHOT OF CONFIGURATION LOGIN PAGE
2. SCREENSHOT OF STATUS PAGE
3. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
4. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE
5. SCREENSHOT OF SIP ACCOUNT CONFIGURATION
6. SCREENSHOT OF SAVED CONFIGURATION CHANGES
7. SCREENSHOT OF REBOOT PAGE

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Welcome
Your Grandstream GXP2110 Enterprise IP phone is feature-enriched, sophisticated, yet simple to use.
The GXP2110 delivers superior HD audio quality, rich and leading edge telephony features, personalized
information and customizable application service, automated provisioning for easy deployment, advanced
security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading
SIP/NGN/IMS platforms.
The GXP2110 supports a broad range of codecs, security protection, PoE, dual 10/100mbps Ethernet
ports, along with customizable XML provisioning and application features. Users can expect superior
audio quality using the new high definition handset, hands-free speakerphone, or headset. Also, it can
support up to 5-way conferencing, multi-languages, dual-color LEDs, presence and Busy Lamp Field
(BLF). It presents a large easy-to-read backlit graphical display along with multiple XML keys to further
enhance the user experience. The GXP2110 is also expandable with one to two expansion modules.
The GXP2110 is a perfect choice for enterprise users looking for a high quality, feature rich multi-line IP
phone with the best values.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
Warning: Please do not use a different power adaptor with the GXP as it may cause damage to the
products and void the manufacturer warranty.
•This document is contains links to Grandstream GUI Interfaces. Please download these examples
from http://www.grandstream.com/support/gxp_series/general/documents/gxp_gui.zip for your
reference.
•This document is subject to change without notice. The latest electronic version of this user manual
is available for download @:
http://www.grandstream.com/support/gxp_series/general/documents/gxp_usermanual_english.pdf
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.

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Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
GXP-2110
Main Case
Yes
Handset
Yes
Phone Cord
Yes
Power Adaptor
Yes
Ethernet Cable
Yes
High Phone Stand
Yes
Low Phone Stand
Yes
Wall Mount Spacers (2)
Yes
CONNECTING YOUR PHONE
The connectors of the GXP2110 are located on the bottom of the device.
Table 2: GXP Connectors
EXT
Connects the GXP Extension unit directly to the GXP using connection cable.
Draws power from PoE if provided by network. (Not applicable on GXP2100)
PC
10/100Mbps RJ-45 ports for PC (downlink) connection.
LAN
10/100Mbps RJ-45 port for LAN (uplink) connection. Supports PoE (802.3af).
Draws power from either spare line or signal line.
Power Jack
5V DC power port; UL Certified
Headset Jack
RJ9 and 2.5mm
Handset Jack
RJ11
GXP2110 EXTENSION UNIT
GXP2110 supports two (2) extension units, providing up to 112 additional programmable extensions. Each
GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp
Field) and Presence.
GXP2110 Extension package contains:
1) One GXP Extension unit
2) Two connection cables
3) One Universal Power Adaptor

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FIGURE 1: CONNECTING THE GXP2110 AND THE GXP–EXTENSION
GXP–2110 w/GXP–Extension GXP Extension
Connecting the GXP–2110
w/GXP–Extension
Reverse side of connection
w/connection plate
Reverse side of connection
w/connection plate
Connect the first GXP-EXT to the GXP2110 using the connection cable found in the GXP Extension
package. The first GXP-EXT draws power directly from the phone. Connect the second GXP Extension unit
using the connection plate and the connection cable. The GXP2110 will automatically reboot and power up
the GXP Extensions. Grandstream recommends, though not required, to use a separate power supply with
the second GXP-EXT.
NOTE: Should your system lose power, please unplug your devices and power up the GXP2110 first.
Powering up the system:
1. The GXP will boot up first;
2. The GXP LEDs will be solid red;
3. The status light in the top right corner of the GXP–Ext will blink red;
4. All of the LED indicators on the GXP–Ext will flash three times;
5. The status light at the top right corner of the GXP–Ext will turn to solid green.
NOTE:
1. Extension for GXP2110 does not support hot-swap. Once connected, user should reboot the phone
to ensure the set up will work correctly.
2. GXP2110 can drive 2 extension modules. Independent power adapters are not needed for extension
modules.
SAFETY COMPLIANCES

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The GXP phone complies with FCC/CE and various safety standards. The GXP power adaptor is compliant
with the UL standard. Only use the universal power adaptor provided with the GXP package. The
manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.
WARRANTY
If you purchased your GXP from a reseller, please contact the company where you purchased your phone
for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your
Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before
you return the product. Grandstream reserves the right to remedy warranty policy without prior notification.

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Product Overview
Table 3: GXP2110 Product Models
Model Picture
Overview
GXP2110
GXP2110 is an executive SIP phone. It features:
Four lines
Eighteen programmable hard keys
Three XML programmable soft keys
Table 4: GXP2110 Comparison Guide
Features GXP2110
LCD Display 240x120 pixel
Number of Lines 4
Programmable Hard Keys 18
Soft Keys 3
Extension Module Yes, up to 2 Expansion
Modules, 56 nodes
each
Table 5: GXP2110 Key Features in a Glance
Features Benefits
Open Standards
Compatible SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A
record and SRV), DHCP (both client and server), PPPoE, TFTP, NTP, Telnet, and
SIP over TLS, 802.1x, TR-069
Superb Audio
Quality Advanced Di
gital Signal Processing (DSP), Silence suppression, VAD, CNG,
AGC.
Network Interfaces Dual 10/100mbps Ethernet ports, headset jack (RJ9 and/or 2.5mm jack).
Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer, forward,
block, autodial, off-hook dial.
Advanced Features Multi-line support with dual-color LED, multi-party conferencing, line extension
interface, large back-lit graphic LCD, 5 or 3 navigation keys, dedicated buttons for
hold, send, speakerphone, headset, transfer, conference (for up to 5 parties
depending on model), mute, message, Do-Not-D
isturb, phone book,
intercom/paging.
Advanced
Functionality Custom down-loadable ring-tones, SRTP, SIP over TLS, multi-language support and XML enabled, adjustable positioning angles, wall mountable, AES encryption.

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Table 6: GXP2110 Hardware Specifications
GXP2110
LAN Interface
(Ethernet ports) Two (2) 10/100 Mbps Full/Half
Duplex Ethernet Switch with
LAN and PC port with auto
detection
Graphic LCD
Display
240x120 pixel
Expansion Module
Support Yes
Headset Jack 2.5mm and RJ9
Call Appearance
LED 22 Dual color (green/red)
Power over
Ethernet Built-in auto-sensing: Cisco
and IEEE 802.3af standard
Universal
Switching Input: 100-240VAC 50-60 Hz
Power Adaptor Output: +5VDC, 800mA, UL
certified
Dimension 252mm (W) x 210mm (L) x
78mm (H)
Weight 1.78KG (3.92lbs)
Temperature 32 –104° F/ 0 – 40°C
Humidity 10% – 90% (non-condensing)
Compliance FCC / CE / C-Tick
Table 7: GXP2110 Technical Specifications
Lines Multiple direct lines with independent SIP accounts, programmable speed dial keys,
XML programmable soft-keys.
Protocol
Support
Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP,
ARP/RARP, ICMP, DNS, DHCP, NTP, TFTP, SIMPLE/PRESENCE protocols, TR-
069, 802.1x.
Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package (RFC 3856,
3863) for use of MFKs, SIP Dialog package (RFC 4235)
Support for SIP MESSAGE method (RFC 3428)
Display Back-lit graphic LCD display, up to 8 level grayscale
Feature Keys
KEYS GXP2110
HOLD Yes
SPEAKERPHONE Yes

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SEND Yes
TRANSFER Yes
CONF Yes
MUTE Yes
DND Yes
HEADSET Yes
INTERCOM Yes
PHONEBOOK Yes
MSG Yes
MENU Yes
NAVIGATION (4) Yes
Device
Management NAT-
friendly remote software upgrade (via TFTP/HTTP) for deployed devices
including behind firewall/NAT
Auto/manual provisioning system, GUI Interface
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ, MPLS)
Expansion interface, Address Book
Audio Features Full-duplex hands-free speakerphone, headset enabled
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32, G.722 (wide-
band), and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise
generation), ANG (automatic gain control)
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for
speakerphone mode, Support side tone
Adaptive jitter buffer control (patent-pending) and packet delay & loss concealment
Telephony
Features
Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP),
support for anonymous call using privacy header, MLS (multi language support)
Voice mail indicator, downloadable custom ring-
tones, call hold, call transfer
(attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID
display or block, Do-Not-Disturb (DND) and volume control
Multi-party conferencing (up to 5), dial plan prefix, dial-plan support, off-hook auto
dial, auto answer, early dial and speed dial.
Network and
Provisioning
Via keypad/LCD, Web browser, or secure (AES encrypted) central configuration file,
manual or dynamic host configuration protocol (DHCP) network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS
Firmware
Upgrades Support firmware upgrade via TFTP or HTTP,
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Advanced
Server Features Message waiting indication, support DNS SRV Look up and SIP Server Fail Over,
Support customizable idle screen via downloading XML by HTTP/TFTP
Security User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x
media access control