Grandstream Networks Grandstream GXP-2000 Reference manual

The Grandstream GXP2000 Enterprise
Sip Phone and
Network Introduction Manual
Join The Better Network Today
Birchills Telecom Ltd, 34 Green
Lane, Walsall, West Midlands,
WS2 8HB
t: 01922 21 33 33
f: 01922 21 33 44
e: [email protected]et
w: www.birchills.net

2
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net
Contents
The Birchills Telecom Grandstream GXP2000 Enterprise SIP Phone and Network Introduction Manual
Page
Safety notices 3
Phone Features 4
Phone Specification 4
Introduction 5
Easy set up guide 6
Diagram 8
Key details 9
Getting started 10
Settings 11
Accepting a call 11
Making a call 11
Ending a call 11
Transferring a call 12
Call hold and 3 way calls 12
Call Log 13
Phonebook 13
Network services 14
Call recording 14
Follow Me 14
Intercom 14
Do Not Disturb 14
Voicemail 15
Birchills Telecom Control Panel 16
Definitions 22
Summary of Terms and Conditions 22

3
SAFETY NOTICES
Please read the following safety notices before installing or using your handset. They are crucial for the safe and reliable
operation of the device.
Please use the external power supply that is included in the package. Other power supplies may cause damage to the handset,
affect the behaviour or induce noise.
Before using the external power supply in the package, please check the mains voltage.
Do not damage the power cord. If the power cord or plug is impaired, do not use it. It may cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
Do not install the phone in places where there is direct sunlight.
Avoid exposing the phone to high temperatures, low temperatures, radiation or high humidity. Avoid wetting the unit with any
liquid.
Do not attempt to open the unit –there are no serviceable parts.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth that has been slightly
dampened in a mild soap and water solution.
When there is lightning do not touch power plug or phone line, it may cause an electric shock.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

4
PHONE FEATURES
 Support SIP 2.0
 Codec: G.711 A/U Law, G.723.1, G.729A/B, G.722 (wide-band), G.726-32, GSM and iLBC Codecs
 Acoustic Echo cancellation: (AEC) with Acoustic Gain Control (AGC) for speakerphone mode, Support side tone
 Support Voice Gain Setting, VAD, CNG
 Full duplex hands-free speakerphone
 NAT transversal / STUN client
 Supports SIP domain, SIP authentication (none, basic, MD5), DNS name of server, Peer to Peer/ IP call
 Supports 2 SIP lines. Can connect to SIP1 and SIP2 server at the same time
 DTMF - supports SIP info, DTMF Relay, RFC2833
 Supports Call forward / transfer / holding / waiting / conference calling / paging and intercom / pickup / join call /click
to dial / call park
 Call control features: Flexible dial map, Hotline, Empty calling reject, Black list for reject authenticated call, limit call, No
disturb, Caller ID
 Internal phonebook stores up to 500 numbers
 Logs Incoming calls / Outgoing calls / Missing calls. Each support 100 records
 Supports conference and voice record on SIP server
 10 ring tones
 Supports SRTP
 Supports MWI (Message Waiting Indicator)
PHONE SPECIFICATIONS
 Adapter: Input = 100-240VAC 50~60Hz. Output = +5VDC, 1200mA, UL certified
 Port: WAN = 10/100 Base - T RJ-45 for LAN. LAN (optional) = 10/100 Base - T RJ-45 for PC
 Power Consumption: Idle = 1.5W / Active = 1.8W
 LCD Size: 130x64 Pixel
 Operation Temperature: 32 –104° F/ 0 –40°C
 Relative Humidity: 10% –90% (non-condensing)
 Main Chipset: Broadcom BCM1190, 275MHz
 SDRAM: 64Mbits
 Flash: 16Mbits
 Dimensions: 220mm(l)x215mm(w)x57mm(h)
 Weight: 0.82kg
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

5
INTRODUCTION
Thank you for choosing the Birchills Telecom Connect system. This is the most flexible and powerful system on the market
today.
The system consists of two main elements - the Phone Handset and the Switchboard in The Cloud –which are connected
together by the power of the Internet. Your phone translates your voice into digital packets of information which are
transported by the Internet to the Switchboard which then passes them on to the recipient who may be using an old fashioned
telephone.
This means that geography is no longer relevant and telephones are liberated from only staying in one building. Your phone will
work when plugged into any internet connection anywhere.
For your phone to work efficiently it requires a good quality Internet service preferably one with voice data being given
preference, this is referred to as Quality of Service (QoS). If you find that the quality of the voice reception is not as good as you
would like then enabling a QoS solution such as the Broadband Connect solution from Birchills Telecom will solve this problem.
There is a cost for this service.
If you want to change anything this manual will tell you how to do it. However, because of the way that the system works,
Birchills Telecom can make any changes you want remotely. This may be a chargeable service. Please give us a call and chat it
through with us.
There are a number of services which are set up by default including voice recording and voicemail. To protect us both from
possible misuse of the system, the account is limited to making calls valued no greater than £50 per month, although if this is
not convenient please talk to us. This system is subject to terms and conditions and an acceptable use policy which are
summarised in this manual.
We are genuinely not like other telephone service providers. We do want you to be a satisfied customer for years.
I hope you will be very happy with your new phone and system.
David Hill
Chairman, Birchills Telecom Ltd
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

6
EASY SET UP GUIDE
Fig 2: Plug into Handset
Fig 3: Plug Handset into Phone Fig 4: Plug in Power
Fig 1: Contents in the Box
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

7
Fig 5: Plug into WAN Socket
Fig 6: Plug into Router /Broadband
Plug into Router/Broadband:
There are three options:-
1. Plug one end of the yellow cable into the LAN socket
on the handset and the other into your Router/
Broadband - Fig 6. No connection to a computer is
needed. The PC socket should be empty.
2. Plug one end of the yellow cable into the LAN socket
on the handset and the other into a spare network
socket on your computer network. No connection to a
computer is needed. The PC socket should be empty.
3. 3. If there is no socket available, then you can unplug
the network connection from the back of your computer
and plug it into your LAN socket on the handset. Then
plug one end of the yellow cable into the PC socket on
the handset and the other into the network socket on
the computer. This allows the computer to continue to
receive network traffic and the phone to function.
Switch Handset on:
Switch phone on and wait 25-30 seconds for
configuration.
Activate your System:
Phone 12345 to activate (Mon-Fri - 9am - 5pm).
Note: this phone will not function if plugged into a
standard BT analogue socket.
GXP Connection PC LAN Headset Jack
+5VDC
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

8
Message Waiting
Indicator
Line 1 -4 Keys
Menu Keys
Speed Dial /
Configurable Line
Indicators
Send / Re-DialSpeakerHold Standard Keypad
Transfer
Conference
Message
Mute/Delete
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

9
KEY DETAILS
Key Name Function Description
Menu •
Calls up the menu - call history , Status, Phone book, LDAP Directory, Instant Messages, Direct IP
call, Preference, Config, Factory Function and Reboot.
Up ↑Scroll up Menu item when phone is in MENU mode or increase handset/speakerphone volume
when phone is active or accessed missed calls menu when phone is in idle mode.
Down ↓Scroll down menu item when phone is in menu mode or reduce handset/speakerphone volume
when phone is active or access the phone book is in idle mode.
Left ←Shift cursor to left
Right →Shift cursor to right
Line 1–4 Keys 4 Line Keys with LED, can be extended to 11 lines with the use of 7 speed Dial Keys on the right.
Message Waiting
Indicator
Flashes red when you have received a voicemail.
Speed Dial /
Configurable Line
Allows one button dial to a pre-determined number.
TRNF Allows transfer of calls.
CONF Allows conference calls.
MSG Allows retrieval of voice messages.
Mute/Del Allows you to hear the caller but the caller cannot hear you.
Hold Temporarily hold the active call, press the key again to unhold the call.
Speaker Allows loudspeaker.
Send Allows last number redial and activate a call when dialling off hook.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net

10
GETTING STARTED
Switch phone on.
On first use it connects to the Internet and downloads the required settings from the Birchills Telecom site.
The phone reboots and then performs as below
It displays a series of stars and then displays Booting.
Once operational, it displays DHCP at the top left of the screen and SIP at the right and the current date and time.
DHCP stands for Dynamic Host Configuration Protocol
SIP stands for Session Initiation Protocol
Both terms are explained in the glossary at the end of this document.
If the connection to the Internet is not present it displays the “booting” message for a prolonged period before displaying the
date Jan 01 00 00 00 and at top left DHCP flashes. Connecting to the Internet now brings up the correct date and the DHCP and
SIP display.
You now need to sign on to the Birchills Telecom network and get a phone number. To do this please call 12345 which will con-
nect you to the Activation hotline which operates 9.00 am to 5.00pm, Monday - Friday. We will need the 4 digit serial number of
your phone. Unless your organisation has previously registered, we will also need your bank details to set up a direct debit and
you will also need to choose a phone number. Once we have those details the phone will be activated with a £50 credit limit.
This amount is for our mutual protection –it prevents unauthorised users running up large bills and can be increased by calling
us if this doesn’t meet with your needs.
Your Birchills Telecom handset will then be ready for use.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: ad[email protected] w: www.birchills.net