Grandstream Networks GXV-3140 User guide

Grandstream Networks, Inc. GXV3140 Application Guide
FIRMWARE VERSION 1.0.3.10 Updated : 12/2009
Grandstream Networks, Inc.
GXV3140
IP Multimedia Phone

Grandstream Networks, Inc. GXV3140 USER MANUAL
FIRMWARE VERSION 1.0.3.10 Updated : 12/2009
GXV3140 Application Guide
Index
WELCOME.................................................................................................6
GXV3140 Overview........................................................................................................................6
PRODUCT OVERVIEW..............................................................................7
INSTALLATION........................................................................................10
EQUIPMENT PACKAGING .................................................................................................................10
SAFETY COMPLIANCES.............................................................................................................10
WARRANTY .................................................................................................................................10
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE................................................................... 11
WALL MOUNT.............................................................................................................................. 11
PHONE STAND............................................................................................................................12
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE............................................................13
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE.....................................................13
USING THE GXV3140 IP MULTIMEDIA PHONE .....................................15
LCD......................................................................................................................................................15
MULTIPLE SIP ACCOUNTS AND LINES............................................................................................22
HANDSET, SPEAKER AND HEADSET MODE...................................................................................22
MAKING A CALL..................................................................................................................................23
DURING CALLS ..................................................................................................................................26
ANSWERING CALLS...................................................................................................................26
CALL HOLD/WAITING .................................................................................................................26
CALL TRANSFER ........................................................................................................................27
3-WAY CONFERENCE.................................................................................................................28
VOICEMAIL （ MESSAGE WAITING INDICATION ） ...................................................................29
MUTE............................................................................................................................................29
CALL FEATURES ....................................................................................30
GXV3140 WEB CONFIGURATION INTERFACE.....................................32
ACCESSING THE WEB CONFIGURATION PAGES..........................................................................32
DEFINITIONS......................................................................................................................................33

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STATUS PAGE DEFINTIONS ......................................................................................................34
ADVANCED SETTINGS PAGE DEFINITIONS............................................................................35
MAINTENANCE PAGE DEFINITIONS.........................................................................................37
SIPACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................43
APPLICATION SETTINGS PAGE DEFINITIONS ........................................................................49
SAVING THE CONFIGURATION CHANGES......................................................................................54
REBOOTING FROM REMOTE LOCATIONS......................................................................................54
CONFIGURATION THROUGH A CENTRAL SERVER.......................................................................54
LCD MENU AND FEATURES ..................................................................56
PHONE BOOK.....................................................................................................................................56
CALL HISTORY ...................................................................................................................................60
MESSAGES.........................................................................................................................................61
SOCIAL NETWORKS..........................................................................................................................63
• INSTANT MESSENGER (IM)..............................................................................................63
• TWITTER ............................................................................................................................64
• FACEBOOK.........................................................................................................................66
WEB BROWSER.................................................................................................................................67
MULTIMEDIA.......................................................................................................................................69
• INTERNET RADIO..............................................................................................................69
• MEDIA PLAYER..................................................................................................................71
• PHOTO VIEWER ................................................................................................................72
• PHOTO ALBUM ..................................................................................................................73
• GSTRIS...............................................................................................................................75
• ONLINE MUSIC ..................................................................................................................76
• ONLINE VIDEO...................................................................................................................76
• WORLD PHOTOS...............................................................................................................78
• SLIDE SHOW......................................................................................................................80
APPLICATIONS...................................................................................................................................80
• CALENDAR.........................................................................................................................80
• ALARM CLOCK...................................................................................................................83
• CALCULATOR ....................................................................................................................84
• DIRECT IP CALL.................................................................................................................84
• FILE MANAGER..................................................................................................................85
• STOCK................................................................................................................................86
• CURRENCIES.....................................................................................................................87
• IP2LOCATION.....................................................................................................................87
• TODAY ................................................................................................................................88
• WEATHER...........................................................................................................................89
SETTINGS...........................................................................................................................................91

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• ACCOUNT SETTINGS........................................................................................................91
• NETWORK SETTINGS.......................................................................................................92
• TIME SETTINGS.................................................................................................................95
• DISPLAY SETTINGS ..........................................................................................................95
• MAINTENANCE..................................................................................................................96
• CAMERA.............................................................................................................................98
• CALL FEATURES ...............................................................................................................98
• VIDEO SETTINGS..............................................................................................................99
PERSONALIZE..................................................................................................................................100
• SCREEN LAYOUT............................................................................................................100
• SOFTKEY..........................................................................................................................102
• SCREENSAVER ...............................................................................................................103
• LANGUAGE ......................................................................................................................104
• MY PROFILE.....................................................................................................................105
• TONES..............................................................................................................................106
• RSS NEWS.......................................................................................................................107
• HOROSCOPE...................................................................................................................108
INFO...................................................................................................................................................109
ADDITIONAL TIPS FOR THE GXV3140 IP MULTIMEDIA PHONE..................................................110
SOFTWARE UPGRADE.........................................................................112
UPGRADE VIA KEYPAD MENU ....................................................................................................... 112
UPGRADE VIAWEB BROWSER CONFIGURATION PAGE............................................................112
NO LOCAL TFTP SERVERS............................................................................................................. 112
CONFIGURATION FILE DOWNLOAD.............................................................................................. 113
RESTORE FACTORY DEFAULT SETTINGS.........................................114
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU ...................................................114
RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE ................................115
EXPERIENCING THE GXV3140 MULTIMEDIA PHONE........................117

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TABLE OF FIGURES
GXV3140 USER MANUAL
Figure 1: Connecting GXV3140.................................................................................................................. 11
Figure 2: Wall Mount for GXV3140.............................................................................................................12
Figure 3: Phone Stand for GXV3140 ..........................................................................................................12
Figure 4: Front, Side and Back View of GXV3140........................................Error! Bookmark not defined.
Figure 5：GXV3140 LCD Idle Screen........................................................................................................15
Figure 6: LCD IDLE screen displaying RSS News feed and Stock ............................................................15
Figure 7: LCD IDLE screen displaying Calendar and Weather Forecast ...................................................16
Figure 8：GXV3140 Keypad.......................................................................................................................20
Figure 9: Web Browser Interface for GXV3140 ..........................................................................................32
TABLE OF TABLES
GXV3140 USER MANUAL
Table 1:GXV3140 Connectors .................................................................................................................... 11
Table 2: GXV Key features at a glance.........................................................Error! Bookmark not defined.
Table 3：GXV3140 Hardware Specification .................................................Error! Bookmark not defined.
Table 4：GXV3140 Technical Specifications................................................Error! Bookmark not defined.
Table 5：LCD Icon Definition......................................................................................................................17
Table 6：GXV3140 Keypad definition.........................................................................................................20
Table 7: Call Features .................................................................................................................................30
Table 8: GXV3140 Audio/Video Codec Feature Code................................................................................30

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WELCOME
Thank you for purchasing the Grandstream GXV3140 IP Multimedia Phone. The GXV3140 is designed for
the high-end enterprise market and is easy to use and configure. It supports a broad range of audio codecs
and H.263/H264 video codec. Based on the SIP standard, it is interoperable with 3rd party SIP platforms.
The GXV3140 takes full advantage of VoIP technology to allow plug and play communication anywhere in
the world.
This user manual will help you to understand how to configure and manage your GXV3140 IP Multimedia
phone. It will also show you install this unit with ease, and how to fully utilize features such as conference
calling, direct IP calling, and explore all the built-in feature-rich applications such as Youtube, Facebook,
Twitter etc…
GXV3140 Overview
The GXV3140 is a next generation SIP-based IP Multimedia phone that supports a selection of high quality
audio codecs and is compatible with the H.264/H.263 video codec. The GXV3140 supports high quality
real-time video transmission on a 4.3” TFT color LCD even when operating under low bandwidth
conditions (32kbps-1Mbps). The VGA camera’s lens is adjustable to allow high quality video conferencing.
The GXV3140 embodies a sleek and elegant industrial design. The advanced telephony and video
features, interoperability with third party SIP products and ease of use makes it an ideal IP Multimedia
product for both the enterprise and consumer markets alike.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for download @
http://www.grandstream.com/support/gxv_series_phone/gxv3140/documents/gxv3140_usermanual_englis
h.pdf
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any
purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
Figure 1: Front, Side and Back View of GXV3140
Table 1: GXV Key features at a glance
Open Compatible
Standards
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A
record and SRV), DHCP, PPPoE, TFTP, NTP
Interfaces Two 10/100Mbps Ethernet Ports，1 USB（2.0）port，3.5mm stereo headset port.
Extraordinary Audio
Quality Advanced DSP for audio, Silence Suppression, VAD,CNG,AEC,AGC
Extraordinary Video
Quality Supports real-time video H.263/H.263+ and H.264 codec even when operating
under low bandwidth (32kbps-1Mbps).
Advanced Video
Features
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), Advanced VGA lens, auto focus, auto exposure, zoom (2x
optical 2x digital), Camera Block, PIP(Picture-in-Picture) and still picture
capture/store.
Feature Rich Traditional audio features: Caller ID, Call Waiting, Call Holding, Call Transfer,
Do-Not-Disturb, Mute, Automatic dial.
Built-in web browser, RSS news, Stock market update, Weather forecast,

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Internet Radio, Media Player, Picture browser, Games, Calculator, Alarm clock,
IM chat, File Manager, Youtube, Facebook, Twitter etc…
Advanced Functionality Support for multiple lines, conferencing, headset, Intercom, AES encryption.
Table 2：GXV3140 Hardware Specification
Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports
LCD 4.3” digital TFT color LCD
Camera Tilt Capable 1.3M pixel CMOS camera with privacy shutter(VGA)
Auxiliary Ports RCAType Stereo & Media output port, 3.5mm stereo headset port, 1 USB port,
1 SD card reader
Exterior Black ABS plastic, 30 buttons
Universal Power Supply Input: 100-240V AC
Output: 12V DC, 1.2A
US/Euro/UK/Australian style plug available.
Dimension 7.87x7.32x1.57in/200x286x40mm
Weight 1.87lb /0.85Kg
Operating Temperature 32-104° F/0°–40°C
Humidity 10-90% Non-Condensing
Compliance FCC/CE/C-Tick
Table 3：GXV3140 Technical Specifications
Lines Three individual SIP accounts
Protocol Support
SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display 4.3” digital TFT color LCD with 480x272 resolution
Function Keys 4 programmable soft keys: F1, F2, F3, F4. Line, mailbox, phonebook, mirror,
call transfer, hold, conference, dial/send, speakerphone and five navigation
keys.
Network Interfaces Dual switched 10M/100M auto-sensing Ethernet ports, USB 2.0 port, 1
audio/video output port (to synchronously output video to TV), and stereo
headset jack.
Device Management
Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN and Layer 3 QoS (DiffServ); Web interface or via secure (AES encrypted) central configuration file for mass
deployment, keypad & adjustable 4.3 inch digital TFT Color LCD, Auto/manual
provisioning system,
GUI interface, phone book, remote software
(TFTP/HTTP/HTTPS) upgrade for deployed devices including those behind a
NAT/firewall.
Provisioning Support for automatic NAT/firewall traversal & remote automatic software

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upgrade and security, providing end-users with “zero configuration” and true
“plug-and-play” functionality.
Support for remote configuration monitoring and syslog.
Configuration through LCD, web browser or an external configuration file.
Support for IETF STUN NAT traversal and symmetric RTP;
Static IP or DHCP.
Audio Features Full duplex speaker, advanced DSP;
Support G.723.1, G.729A/B,G.711μ/A (PCMU/PCMA), G.726-32,G.722,
GSM-FR, L15-256
DTMF (In-audio, RFC2833, SIP Info);
Silence suppression, VAD, CNG, AGC, masking for packet loss/delay;
AEC, AGC for Speaker; jitter buffer protocol
Video Features Support for Jitter Buffer delay and packet loss concealment to enhance audio
and video quality.
Support for H.263/H.263+ and H.264 real-time video codecs (CIF or QVG)up
to 30frames/sec, which ensures high quality video transmission even under
low bandwidth conditions (32kbps-1Mbps);
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), advanced VGA CMOS camera and sensor;
anti-flickering of images, auto focus, auto exposure, zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block, call log, video
phone book; screensaver, still picture capture/store (VGA), visual voice
message indicator
Call Handling Features
Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call forwarding, Do-Not-Disturb, three-way conference, redial, automatic dialing on
off-hook, automatic answering, call records, volume control, voice message
waiting indicator, downloadable custom ring tone.
Caller ID（Privacy）Private header support for anonymous calls.
Firmware Upgrade Configuration file authentication (before accepting changes);
TFTP/HTTP upgrade support, allows users to specify different URLs for the
server to download from.
Advanced Server
Features DNS SRV support, SIP server failure transfer, message waiting indicator and
custom screensaver.
Security MD5 and MD5-sess DIGEST encoding and authentication;
Security protection: SIP over TLS and SRTP.
Support for OpenVPN for increased security and control.

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FIRMWARE VERSION 1.0.3.10 Updated : 12/2009
INSTALLATION
EQUIPMENT PACKAGING
The GXV3140 package should include:
1. One GXV3140 Phone Main Case
2. One Handset
3. One Phone Cord
4. One Universal Power Supply
5. One Ethernet Cable
6. One Phone Stand
7. One Headset Dongle
8. One Quick Start Guide
SAFETY COMPLIANCES
The GXV3140 phone complies with FCC/CE and various safety standards. The GXV power adapter is
compliant with the UL standard. Only use the universal power adapter provided with the GXV package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If you purchased your GXV from a reseller, please contact the company where you purchased your phone
for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not use a different power adapter as this may damage your phone. This type of
damage is not covered by the warranty.

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CONNECTING THE GXV3140 IP MULTIMEDIA PHONE
Figure 2: Connecting the GXV3140
Table 4:GXV3140 Connectors
1 SD Card Slot SD Card Slot
2 USB Port USB devices may be connected via the USB port. For example, you can
connect a USB flash drive to save captured pictures or use a USB keyboard
or mouse for the built-in web browser.
3 Headset Jack 3.5mm stereo headset connector port
4 RCA Video/Audio
Jacks Audio/video output port which can be connected to external peripherals (e.g. TV).
5 RJ11 Jack Phone handset connector port
6 PC Ethernet Port 10/100Mbps RJ-45 port connecting to PC
7 Network Ethernet
Port 10/100Mbps RJ-45 port connecting to Ethernet
8 Power Jack 12V DC Power connector port
WALL MOUNT
The GXV3140 can be mounted on the wall; there are two slots on the back of the phone for wall mounting.
(See figure below)

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Figure 3: Wall Mount for GXV3140
The phone can be mounted on the wall via the two slots on the back of the phone.
PHONE STAND
The GXV3140 can also be placed on the table via the phone stand. (See figure below)
Figure 4: Phone Stand for GXV3140
The GXV3140 has two positions for the stand on the back of the phone; each position supports a different
angle.

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CONNECTING THE GXV3140 IP MULTIMEDIA PHONE
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE
The GXV3140 supports configuration-free Plug-and-Call through Grandstream’s peer-to-peer SIP
technology and IPVideotalk service. Users are able to receive free lifetime video calling to other
GXV3140s on the IPVideotalk network in 3 easy steps:
1) Connect the handset to the phone using the handset cable provided. Connect the NETWORK
cable and the power cable to the GXV3140 using the methods described above, and wait for it to
boot up. After the phone boots up and obtains an IP address through DHCP, it will attempt to
register to the IPVideoTalk network. When the user boots the phone for the first time, Account 1
will be registered to the IP Video Talk server with a provisioned extension of 810xxxx.
2) If the registration is successful, the IPVideoTalk text on the LCD will turn green and an assigned
IPVideoTalk number (8xxxxxx) specific to this phone will be displayed. At this point, the phone is
ready for making/receiving video calls over the IPVideoTalk network.
3) Take the phone off hook, and dial the number of the any other phone registered to the IPVideoTalk
network. If the user has purchased two or more GXV3140 IP Multimedia phone, the phones are
able to establish video calls between each other and the user can immediately experience the plug
and play nature of the GXV3140. If the user has only one multimedia phone, the user can choose
to experience the multimedia features by dialing 0 to establish a video call with the preset
extension on the server.

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As shown in the figure above, area Ashows the remote video and area B shows the local video.
When the system boots up for the first time, the phone will establish a video call with the server preset
extension 0. Users can experience a playback of video on the phone.
To see a short video on all the full functionalities of the GXV3140, press the “Demo” softkey on the phone
on the desktop. This would open the media player and play the video. The Demo key will show when the
phone finishes downloading the clip from the server.

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USING THE GXV3140 IP MULTIMEDIA PHONE
LCD
When the phone is idle, the LCD screen will look similar to the figure below (The extension number and the
IP address may be different from case to case, depending on the network environment and the settings):
Figure 5: GXV3140 LCD Idle Screen
Press the F2 button underneath “Switch Screen” to switch to another display screen. (Shown in figure
below):
Figure 6: LCD IDLE screen displaying RSS News feed and Stock

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Press F2 again to switch to a display screen that displays the calendar and weather forecast.
Figure 7: LCD IDLE screen displaying Calendar and Weather Forecast
Press F2 again to switch to a display screen that displays the feeds from Horoscope and Today
application.
Figure 8: LCD IDLE screen displaying feeds from Horoscope and Today application

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Table 5: LCD Icon Definition
Type Icon Definition Note
Network
Connected to the network
Failed to connect to the network,
the icon will flicker between yellow
and gray.
Line 1 Status
Account 1 is registered
Account 1 is not registered The
Account and line
status are separate.
L
ine status will only
show busy or idle.
Line 1 is busy If Line 1 is in a call
Line 2 Status
Account 2 is registered
Account 2 is not registered
Line 2 is busy If Line 2 is in a call
Line 3 Status
Account 3 is registered
Account 3 is not registered
Line 3 is busy If Line 3 is in a call
Call related Account 1 Auto Answer
Account 2 Auto Answer
Account 3 Auto Answer
Account 1 Call Forward If configured to forward
calls: unconditional
forward, forward when
busy or
forward on no
answer
Account 2 Call Forward
Account 3 Call Forward
Call Volume Volume setting, ranges from 0-9.
The nine icons represent different
volume levels.
…

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Ring Volume Ring volume, ranges from 0-9
….
Phone Status
Camera disabled.
Do-Not-Disturb (DND)
Missed Call. If there is a new
missed call, the icon will flicker.
Mute
Screen Layout Icon
First Desktop (Small Layout) The Small/Big layout
can be selected in the
Personalize->Screen
Layout menu.
Second Desktop(Small Layout)
First Desktop (Big Layout)
Second Desktop (Big Layout)
Third Desktop (Big Layout)
Fourth Desktop (Big Layout)
Audio Output The headset is in use and is off
hook.
The headset is plugged in.
The phone is on speaker.
The handset is off hook.
IM IM is not logged in The icon is displayed at
the right hand-
side of
the status bar.

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IM is logging in; the icon will flicker
between blue and gray.
There is a new message on IM.
The icon will flicker between blue
and yellow.
Applications Text message. The icon will flicker
if there is a new unread text
message.
Alarm clock
Media（music/video）Player The icon is displayed at
the right hand-
side of
the status bar.
Internet radio The icon is displayed at
the right hand-
side of
the status bar.
Web browser The icon is displayed at
the right hand-
side of
the status bar.
External devices SD card
USB flash drive.
USB keyboard
USB mouse
USB wireless adapter detected
Wireless signal strength. Range
from 0-4.
The signal strength is
currently 3.

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Figure 9: GXV3140 Keypad
Table 6: GXV3140 Keypad definition
Key Definition
4 function/soft keys that correspond to the functions displayed on the LCD.
Line/Account selection. Three independent SIP accounts may be configured, and
the Line button can be used to choose the line/account to be used.
Retrieve video/voicemail message or other messages.
Phonebook
Standard telephone keypad. The # key can act as a send key.
In the input mode, if an English alphabet needs to be entered, press the
corresponding numerical key multiple times.
For example, if the user wishes to enter B, press 2 three times; if the user wishes
to enter Y, press 9 four times.