Grandstream Networks GXP-1400 User manual

Grandstream Networks, Inc. GXP1400/1405 User Manual Page 1 of 1
Firmware version 1.0.1.67 Last Updated: 05/2011
Grandstream Networks, Inc.
GXP1400/1405 Small-Medium Business IP Phone
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 1 of 34
Firmware version 1.0.1.67 Last Updated: 05/2011
TABLE OF CONTENTS
GXP1400/1405 USER MANUAL
WELCOME .................................................................................................................................................................2
INSTALLATION.........................................................................................................................................................3
EQUIPMENT PACKAGING.............................................................................................................................................3
CONNECTING YOUR PHONE ........................................................................................................................................3
SAFETY COMPLIANCES................................................................................................................................................3
WARRANTY.................................................................................................................................................................3
PRODUCT OVERVIEW............................................................................................................................................4
USING THE GXP1400/1405.......................................................................................................................................7
GETTING FAMILIAR WITH THE LCD............................................................................................................................7
MAKING PHONE CALLS...............................................................................................................................................8
ANSWERING PHONE CALLS.......................................................................................................................................10
PHONE FUNCTIONS DURING A PHONE CALL .............................................................................................................11
CALL FEATURES........................................................................................................................................................12
CUSTOMIZED LCD SCREEN &XML.........................................................................................................................13
CONFIGURATION GUIDE......................................................................................................................................14
CONFIGURATION VIA KEYPAD..................................................................................................................................14
CONFIGURATION VIA WEB BROWSER ......................................................................................................................17
SAVING THE CONFIGURATION CHANGES...................................................................................................................31
REBOOTING THE PHONE REMOTELY..........................................................................................................................31
SOFTWARE UPGRADE & CUSTOMIZATION..................................................................................................32
FIRMWARE UPGRADE THROUGH TFTP/HTTP..........................................................................................................32
CONFIGURATION FILE DOWNLOAD ...........................................................................................................................33
RESTORE FACTORY DEFAULT SETTING.......................................................................................................34
TABLE OF TABLES
GXP1400/1405 USER MANUAL
Table 1: Equipment Packaging.......................................................................................................3
Table 2: GXP1400/1405 Connectors..............................................................................................3
Table 3: GXP1400/1405 Feature Guide .........................................................................................4
Table 4: GXP1400/1405 Key Features in a Glance........................................................................4
Table 5: GXP1400/1405 Hardware Specifications .........................................................................4
Table 6: GXP1400/1405 Technical Specifications..........................................................................5
Table 7: LCD Buttons......................................................................................................................7
Table 8: LCD Icons .........................................................................................................................7
Table 9: GXP1400/1405 KEYPAD BUTTONS................................................................................8
Table 10: GXP1400/1405 Call Features.......................................................................................12
Table 11: Key Pad Configuration Menu........................................................................................14
Table 12: Keypad GUI Flow..........................................................................................................15
Table 13: Device Configuration - Status .......................................................................................18
Table 14: Device Configuration – Settings/Basic Settings............................................................18
Table 15: Device Configuration – Settings /Advanced Settings ...................................................20
Table 16: SIP Account Settings ....................................................................................................25
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 2 of 34
Firmware version: 1.0.1.67 Last Updated: 05/2011
Welcome
GXP1400/1405 is a next generation small-to-medium business IP phone that features 2 lines with 1 SIP
account, a 128x40 graphical LCD, 3 XML programmable context-sensitive soft keys, dual network ports
with integrated PoE (GXP1405 only), and 3-way conference. The GXP1400/1405 delivers superior HD
audio quality, rich and leading edge telephony features, personalized information and customizable
application service, automated provisioning for easy deployment, advanced security protection for
privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. It
is a perfect choice for small-to-medium businesses looking for a high quality, feature rich IP phone with
affordable cost.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
Warning: Please do not use a different power adaptor with the GXP1400/1405 as it may cause damage
to the products and void the manufacturer warranty.
Note:
•This document is subject to change without notice.
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission is not permitted.
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 3 of 34
Firmware version: 1.0.1.67 Last Updated: 05/2011
Installation
EQUIPMENT PACKAGING
Table 1: Equipment Packaging
GXP1400/1405
Main Case
Yes
Handset
Yes
Phone Cord
Yes
Power Adaptor
Yes (GXP1400 only)
Ethernet Cable
Yes
Base Stand
Yes
Quick Start Guide
Yes
CONNECTING YOUR PHONE
The connectors of the GXP1400/1405 are located on the bottom of the device.
Table 2: GXP1400/1405 Connectors
PC
10/100Mbps RJ-45 ports for PC (downlink) connection
LAN
10/100Mbps RJ-45 port for LAN (uplink) connection, integrated PoE (GXP1405 only)
Power Jack
5V DC power port; UL Certified
Handset Jack
RJ9
Headset Jack
RJ9
SAFETY COMPLIANCES
The GXP1400/1405 phone complies with FCC/CE and various safety standards. The GXP1400/1405 power
adaptor is compliant with the UL standard. Please use the universal power adaptor provided with the
GXP1400/1405 package only. The manufacturer’s warranty does not cover damages to the phone caused by
unsupported power adaptors.
WARRANTY
If you purchased your GXP1400/1405 from a reseller, please contact the company where you purchased
your phone for replacement, repair or refund. If you purchased the product directly from Grandstream,
contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)
number before you return the product. Grandstream reserves the right to remedy warranty policy without
prior notification.
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 4 of 34
Firmware version: 1.0.1.67 Last Updated: 05/2011
Product Overview
Table 3: GXP1400/1405 Feature Guide
Features GXP1400/1405
LCD Display 128 x 40 pixel
Number of Lines 2
Programmable Soft Keys 3
Extension Module N/A
Table 4: GXP1400/1405 Key Features in a Glance
Features Benefits
Open Standards
Compatibility SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTP
S, ARP/RARP,
ICMP, DNS (A record, SRV and NAPTR), DHCP (both client and server),
PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, SIP over TLS, 802.1x,
TR-069
Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence Suppression, VAD,
CNG, AGC
Network Interfaces 10/100 Mbps Ethernet port, integrated PoE (GXP1405 only)
Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer,
forward, block, auto-dial, off-hook dial
Advanced Features 2 line keys with dual-color LED and 1 SIP account, 3 way conference,
graphic LCD, 3 XML programmable context sensitive soft keys, 5
navigation keys, 8 dedicated buttons for HOLD, TRANSFER,
CONFERENCE, VOLUME, HEADSET, MUTE/DND, SPEAKERPHONE,
SEND/REDIAL
Advanced Functionality Customized downloadable ring-tones, SRTP, SIP over TLS, multi-
language support and XML enabled, adjustable positioning angles, wall
mountable, AES encryption, automatic multimedia service (eg., weather
information)
Table 5: GXP1400/1405 Hardware Specifications
GXP1400/1405
LAN Interface 10/100 Mbps Full/Half Duplex Ethernet port with auto detection
Integrated PoE (GXP1405 only)
Graphic LCD Display 128 x 40 pixel
Expansion Module N/A
Call Appearance LED 2 Dual color (green/red) line keys
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 5 of 34
Firmware version: 1.0.1.67 Last Updated: 05/2011
Universal Switching Input: 100-240VAC 50-60 Hz
Power Adaptor Output: +5VDC, 800mA, 4.0 W, UL certified
Dimension 186mm (W) x 210mm (L) x 81mm (D)
Weight
Unit weight: 0.7KG
Package weight: 1.1KG (GXP1400), 1.0KG (GXP1405)
Temperature 32 -104° F/ 0 - 40°C
Humidity 10% - 90% (non-condensing)
Compliance FCC Part 15 (CFR 47) Class B
EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3, EN 60950-1
AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, RoHS
UL 60950 (power adapter)
Table 6: GXP1400/1405 Technical Specifications
Lines 2 lines with 1 SIP account, 3 XML programmable soft-keys
Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES,
HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP
, TFTP,
SIMPLE/PRESENCE protocols, TR-069, 802.1x
Support multiple SIP accounts and up to 11 media channels concurrently
Support SIP PUBLISH method (RFC 3903), SIP Presence package
(RFC 3856, 3863) for use of MFKs, SIP Dialog package (RFC 4235)
Support for SIP MESSAGE method (RFC 3428)
Display Graphic LCD display, up to 4 level grayscale
Feature Keys
HOLD, TRANSFER, CONF, LINE 1, LINE 2, MSG, SPEAKERPHONE,
HANDSET, HEADSET, MUTE/DND, NAVIGATION (5)
, VOLUME, 3
XML Programmable Soft keys
Device Management NAT-friendly remote software upgrade (via TFTP/HTTP) for deployed
devices including behind firewall/NAT
Auto/manual provisioning system, Web GUI Interface
Support Layer 2 (802.1Q, VLAN, 802.1p) and Layer 3 QoS (ToS,
DiffServ, MPLS)
Audio Features Full-duplex hands-free speakerphone
Advanced Digital Signal Processing (DSP)
Dynamic negotiation of codec and voice payload length
Support for G.723,1 (5.3/6.3K), G.729A/B, G.711 a/µ-law, G.726-32,
G.722 (wide-band), and iLBC codecs
In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise
generation), ANG (automatic gain control)
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for
speakerphone mode, Support side tone
Adaptive jitter buffer control (patent-pending) and packet delay and loss
concealment
HD audio handset with HD wideband audio codecs for excellent double-
talk performance
Telephony Features
Intuitive graphic user interface (GUI), downloadable phone book (XML,
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LDAP), support for anonymous call using privacy header, MLS (multi
language support)
Voice mail indicator, downloadable custom ring-tones, call hold, call
transfer (attended/blind), call forward, call waiting, caller ID, mute, redial,
call log, caller ID display or block, Do-Not-Disturb (DND) and volume
control
3-way conference, dial plan prefix, dial-plan support, off-hook auto dial,
auto answer, early dial and speed dial
Network and Provisioning Via keypad/LCD, Web browser, or secure (AES encrypted) central
configuration file, manual or dynamic host configuration protocol (DHCP)
network setup
Support NAT traversal using IETF STUN and Symmetric RTP
Support for IEEE 802.1p/Q tagging (VLAN), Layer 3 ToS
Firmware
Upgrades Support firmware upgrade via TFTP or HTTP
Support for Authenticating configuration file before accepting changes
User specific URL for configuration file and firmware files
Mass provisioning using TR-069 or encrypted XML configuration file
Advanced Server Features Message waiting indication, support DNS SRV Look up and SIP Server
Fail Over, Support customizable idle screen via downloading XML by
HTTP/TFTP
Security User and administrator level passwords, MD5 and MD5-sess based
authentication, AES based secure configuration file, SRTP, TLS, 802.1x
media access control
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 7 of 34
Firmware version: 1.0.1.67 Last Updated: 05/2011
Using the GXP1400/1405
GETTING FAMILIAR WITH THE LCD
GXP1400/1405 has a dynamic and customizable screen. The screen displays differently depending on
whether the phone is idle or in use (active screen).
Table 7: LCD Buttons
LCD Button
LCD Button Definitions
DATE AND TIME
Displays the current date and time. Can be synchronized with Internet time servers
LOGO NAME
Displays company logo name. This logo name can be customized via xml screen
customization. The maximum size for logo name is 22 characters in English
NETWORK STATUS
Shows the status of network in the middle of the screen. It will indicate whether the
network is down or starting
STATUS BAR
Shows the status of the phone, using icons as shown in the next table
SOFTKEYS
The softkeys are context sensitive and will change depending on the status of the
phone. Typical functions assigned to soft-buttons are:
•FORWARD ALL Unconditionally forwards the phone line to another phone
•MISSED CALL This option shows up there were unanswered calls to this
phone. The Missed Calls option shows a list of the missed
calls
•NEXTSCR Press this button to toggle between idle screen, weather
and IP Address.
•REDIAL Redials the last number
•END CALL Hangs up phone
Table 8: LCD Icons
Icon
LCD Icon Definitions
SIP Registration Status Icon:
Solid – connected to SIP Server/IP address received
Blank
– SIP Proxy/Server not registered
Phone Status Icon:
OFF when the handset is on-hook
ON when the handset is off-hook
Speaker Phone Status Icon:
OFF when the speakerphone is off
ON when the speakerphone is on
DND Icon:
OFF when “Do Not Disturb” is disabled
ON when “Do Not Disturb” is enabled
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Firmware version: 1.0.1.67 Last Updated: 05/2011
Calls Forwarded Icon:
INDICATES calls are forwarded
Follow ‘call forwarding’ procedures
MUTE Icon:
INDICATES call is in MUTE during the call
Table 9: GXP1400/1405 KEYPAD BUTTONS
Key Button
Key Button Definitions
HOLD
Place active call on hold
TRANSFER
Transfer an active call to another number
CONF
Press CONF button to connect Calling/Called party into conference
LINE 1 / LINE 2
Switch between Line 1 and Line 2
Mute an active call; or use as DND button when the phone is in idle state.
Press HEADSET key to answer/hang up phone calls while using headset. It also allows
user to toggle between headset and speaker
Enable/Disable hands-free speaker
Enable/Disable handset mode; or used as SEND/REDIAL
Press the round button in the center to enter Keypad Configuration “MENU” mode when
phone is idle.Or use it as ENTER key when in Keypad Configuration
Press the four navigation keys to move up/down/left/right
Adjust volume by pressing “– “or “+”
0 - 9, *, #
Standard phone keypad; press # key to send call; press * key to for IVR functions
MAKING PHONE CALLS
Handset, Headset and Speakerphone
The GXP1400/1405 allowsyou to make phone calls via handset, headset or speakerphone.During the
active calls the user can switch between the handset, headset and the speakerphone by pressing the
corresponding keys on the phone.
Dual Lines with SIP Account
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Grandstream Networks, Inc. GXP1400/1405 User Manual Page 9 of 34
Firmware version: 1.0.1.67 Last Updated: 05/2011
GXP1400/1405 can support up to two lines “virtually” mapped to a SIP account. In off-hook state, select an
idle line and the dial tone will be heard. To make a call, select the line you wish to use. The user can switch
lines before dialing any number by pressing the LINE button.
Completing Calls
There are FOUR ways to complete a call:
1. DIAL:To make a phone call.
•Take Handset off hook
or press SPEAKER button
or press HEADSET button
or press an available LINE key to activate speakerphone
•The line will have a dial tone
•Enter the phone number
•Press “#” or HANDSET button to send
2. REDIAL:To redial the last dialed phone number.
•Take Handset off-hook
or press the SPEAKER button
or press an available LINE key to activate speakerphone
or on idle screen
•Press the REDIAL soft-key
3. VIA CALL HISTORY:To call a phone number in the phone’s history.
•Press the MENU button to bring up the Main Menu.
•Select Call History and then “Answered Calls”, “Missed Calls” or “Dialed Calls” or etc
depending on your needs
•Select phone number using the arrow keys
•Press OK to select
•Select and press “Dial” to dial out
4. VIA PHONEBOOK:To Call a phone in from the phone’s phonebook.
•Go to the phonebook by pressing the DOWN arrow key or pressing the menu button and
selecting “Phone Book”
•Select the phone number by using the arrow keys
•Press OK to select
•Select and press “Dial” to dial out
5. VIA PAGE/INTERCOM:Server/PBX has to support Page/Intercom. Also, GXP1400/1405 and PBX have
to be configured correctly.
•Take Handset off hook
or press SPEAKER button
or press HEADSET button
or press an available LINE key to activate speakerphone
•Press OK and the screen will display “LINEx: PAGE”
•Dial the number to Page/Intercom
•Press “SEND” button to dial out
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