Häfele EL10K Troubleshooting guide

Digital door lock
Model EL10K
EL10K
Installation guide & User manual
* The contents of this user manual are subject to change without prior notice
to the user in order to enhance performance of the products.
www.hafele.com.vn

2
CONTENTS
Read before using
How to install
Lock operation
How to use
FAQ
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Read before using
Four way solution
Fingerprint, password, key card, and mechanical key.
Master/ User Fingerprint, Master/ User Password and Master/ User Key card
identification
3 master fingerprints, up to 97 user fingerprints.
Anti-spy coding function
The random number can be added before or after the real user password but the maximum
length is 16 digits. This feature will prevent the real user password from being exposed.
Privacy function (Back-lock function)
When the privacy (back-lock) function is activated, the door cannot be opened from outside
with user fingerprint, password or key card except with master identification and / or
mechanical key.
Dismantle alert function
When the exterier trim is dismantled by force, the lock is suspended 60 seconds with alarm.
Prevent mischief and hacking
Under single verification, when entering 6 times a wrong idenfitication by password or key
card, or 12 times by fingerprint, the lock is suspended 300 seconds with warning alarm
sound 10 seconds long. After that the lock will activate again. While the lock is suspended,
the lock is able to be unlocked by mechanical key only.
Under double verification,when entering 6 times a wrong identification by fingerprint,
password or key card, the lock is suspended 300 seconds with warning alarm sound 10
seconds long.
After that the lock will activate again. While the lock is suspended, the lock is able to be
unlocked by mechanical key only.
Any correct identification opens the door or master enter menu setting successfully before
the alarm activate, all error times will clear zero.
3 master passwords, up to 47 user passwords.
3 master key cards, up to 47 user key cards.
Product features

4
Read before using
Product features
Alarm for battery replacement time
When the power of battery is too low a warning signal will appear on the screen.
Please replace all batteries immediately
Passage function
When passage function is activated, the door can be opened from outside without any
identification.
Double verification function
For double security purpose, user should input two verification information to unlock under
this funciton
Anti-panic function
The lockset can be unlock from inside with simple action of pressing down the handle.
Even privacy function is activated or battery is dead, people can escape easily in the
emergency such as fire etc.

5
Read before using
Warnings
Capacity of unlock way and master/user code
•Read and understand all instructions before use.
•If damage is caused by failure to follow this instructions, the warranty does not apply.
•Only use the alkaline batteries.
•Do not expose the product and accessories to rain or water.
•Do not expose the product to corrosive substances to avoid damage to the protective cover.
•Do not scrape the fingerprint sensor with any sharp objects, otherwise it may cause permanent
damage.
•When cleaning the product, please wipe with a soft cloth.
•If there is a low battery alert, please replace all the batteries in time and make sure they are
properly installed.
Solution Capacity Master Code User Code Tem.User Code
Fingerprint 3 master, 97 user F001-F003 F004-F100 N/A
Password
3 master, 47 user,
1 temporary user,
1 single password
P001-P003 P004-P050
Temporary user:
P052
Single password:
P053
Card 3 master, 47 user C001-C003 C004-C050 N/A
Mechanical
key 2 N/A N/A N/A

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Read before using
Factory default settings
How to access to menu setting
1. Pull up the slide cover or touch the keypad to activate lock.
2. Press “ ”
3. Enter master fingerprint/password/key card
1. You can follow menu setting shown in display screen to complete the setting.
2. Default master identification is any fingerprint, any password or any key card, please modify it after
installation.
3. After access into menu setting, input key “5” for rolling up, “8” for rolling down.
“ ” is enter key and “ ” is return/excape key.
*Importance: First step is to set your own master identification after installation of lock.
Settings Factory defaults
Master identification Any fingerprint, any password and any key card
Opening mode setting Single Verification
Dismantle alert Turned on
Speaker Enabled
Wrong identification entry limit
6 times for password
6 times for key card
12 times for fingerprint
System language English
CAUTION

7
Read before using
Product specification - exterior trim
Damped Slide Cover
Exterior Lever Handle
Exterior Panel
Cylinder Cap
Front of Exterior Trim Back of Exterior Trim
Lever Handle
Reversing
Switch
Wire
Remark:
1.The overall dimension above is not including silicon pad.
2.The information above is for specific model. Please confirm the purchased product model and its
configuration.
30
91
125
72.5
Ø26
96.7
231
180.7
160
68
153
36
71.5
32
180.7

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Read before using
Front of Interior Trim Back of Interior Trim
Privacy Turn
Interior Panel
Interior Lever Handle
Battery Cover
Battery Case
Reset Button
Wire
Reversing Screw
Product specification - exterior trim

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Read before using
Product features
No. Items Sub-items Specification
1
Unlock way
Fingerprint Capacity: 3 masters + 97 users
2 Password Capacity: 3 masters + 47 users
3 Card Capacity: 3 masters + 47 users
4 Mechanical Key 2 Keys
5
Power Supply
Working Voltage 4 pieces of 1.5V AA alkaline battery
6 Baterry life Over 2,000 times under normal usage
7 Low Voltage alarm <=4.8V
8 Bank-up power supply 5V Micro-USB
9
Power Consumption
Quiescent current <=60uA
10 Dynamic current <=600mA
11
 
 Fingerprin sensor
Scanning area 12mm x 12mm
12 Resolution 508dpi
13 Responding speed <0.5 second
14 Working temperature -25oC-70oC
15 Relative humidity 20%-95%
16 FRR <=0.1%
17 FAR <=0.001%
18 Fingerprint sensor Semi-conductor
19 Comparis on mode 1:N
20 Anti-static ability <=air 15KV/ contact 8KV
21 Accessibility Unclock record 50 pieces

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How to install
Reverse lever handle
Reverse exterior lever handle
(Note: make sure the lock is locked before
reversing the lever handle. If you are not
sure whether it is locked, please confirm by
electrify the lock and pull out the
mechanical key. )
There are two reversing switch on the back of
exterior plate. When you want to revise the
lever handle to the other side, push the
reversing switch that on the same side of the
lever handle outward, and then turn the lever
handle 180o from downward a he same ime.
Release the reversing switch and the reversing
process of exterior lever handle is done!
Reverse interior lever handle
1.Loose the two screws on the clamp.
2.Turn the lever handle 180o from
downward.
3.Put back the two screws and fasten
them. The reversing process of interior
lever handle is done!
Push left
Loose the screw Loose the screw
Push right

11
How to install
Install lock case
Installation of lock case
1.Insert the lock case into the pre-drilled hole on door side. Make sure the latch should be upward.
2.Fix the lock case by 4 pieces of self-tapping screw provided.
Door
Self-tapping Screw
Lock Case
Self-tapping Screw

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How to install
Install exterior trim
Installation of exterior trim
1. Cover the anti-cut sleeve onto one-side of connecting stud and screw it on the front baseplate.
2. Fix M6X12 Flat End Screw into the M6 screw hole on the bottom of handle, and then screw 26
stud on it.
3. Fix 3 pieces of 22 stud on the front baseplate (for locating the lock case).
4. Put the wire through the hole on the door panel to the other side.
5. Put the exterior trim on the door panel (refer to the diagram above), and then insert the 8X8
spindle through the cam of lock case into the square hole on the clutch of the exterior panel from
the other side of door panel.
6. Cover the back baseplate by silicon pad and put it on the other side of door panel, and then use
M5X45 Philip’s flat head screw to fix it with the exterior trim.
 =‘  †Š
A Exterior Trim 1
B Silicon Pad 1
C Back Baseplate 1
D M5X45 Philip’s Flat Head Screw 2
E 8X8X130 Spindle 1
F 22 Stud 3
G Connecting Stud 2
H Anti-cut Sleeve 2

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How to install
Install exterior trim
Installation of interior trim
1. Connect the wiring port on both-side trim.
2. Insert the spring for 8X8 spindle in the square hole of interior lever handle. Put the interior trim on
the door panel to cover the back baseplate. Make sure the 8X8 spindle is inserted into the square
hole of the interior lever handle; and the small spindle for privacy turn is inserted into the small
square hole on the lock case.
3. Fix the interior trim by 3 pieces of M4X15 Philip’s Round Head Screw.
A Exterior Trim 1
B Interior Trim 1
C Spindle for Privacy Turn 1
D Spring for 8X8 Spindle 1
E M5X95 Philip’s Flat Head Screw 2
F Wiring Port 
G M4X15 Philip’s Round Head
Screw
3
B
E
G
D
C
FA
E
G
 =‘  †Š

14
Lock operation
Menu table
Fingerprint (FP)
1. Add master
2. Add user
3. Del. single user*
4. Del. all user*
Password (PW)
1. Add master user
2. Add user
3. Del. single user*
4. Del. all user*
Card
1. Add master user
2. Add user
3. Del. single user*
4. Del. all user*
System setting
1. Initialization
2. Turn on voice
3. Turn off voice
4. Time setting*
5. Temporary user*
Verify setting*
Single verify
FP&FP verify
FP&PW verify
PW&card verify
FP&card verify
Dismantle alert Turn on
Turn off
System query
* Please see in explanation for advance setting
Unlock record*
Storage status
Version

15
Lock operation
Explanation for advance setting
Delete single user
Delete all user
Time setting
In order to prevent misoperation, when there is only one master identification left (e.g. master’s
fingerprint), the operation of deleting single user in fingerprint setting will be failed. It is the same
for other type of master identification (such as master’ password or master’s card). The last mater
identification is able to delete by initializing the lockset.
In order to prevent misoperation, when there is only one type of master identification left (e.g. one
master’s fingerprint), the operation of deleting all users in the fingerprint setting will be failed. There
must be at least one other type of master identification (such as master’s password or master’s card)
to delete all fingerprint users. It is the same to delete all user in password and card setting.
1. Enter the menu by master’s fingerprint/password/card.
2. Select “Time Setting” in the “System Setting” menu.
3. Input date, time and weekday to set time of system
Weekday can input 1-7 for Monday - Sunday respectively.
CAUTION
CAUTION
CAUTION

16
Lock operation
Explanation for advance setting
Temporary user setting
1. Enter the menu by master’s fingerprint/password/card.
2. Select “Temporary User” in the “System Setting” menu.
3. Select “Add Temp. User” and input password for the temporary user.
4. Return to “Temporary User” menu, and then select “Date Setting” to set the start date and end date
that allow the temporary user to unlock by password
(Noted: the start date and the end date cannot be set on the same day. e.g. if you want the temporary
user can be unlock by password on Feb. 20th only, you should set the start date on Feb. 20th and end
date on Feb. 21st. The temporary user will not be able to unlock the door by password after 00:00
a.m., Feb. 21st.)
5. Return to “Temporary User” menu, and then select “Time Range 1” to set the start time and end
time that allow the temporary user to unlock by password. There are 3 time ranges and at least one of
them should be set for the temporary user’s password to take effect. If you set all of the time ranges
with different time period, the temporary user can unlock by password at the setting time period on
each day of set date.
The format of the time range is 00:00 to 23:59.
e.g. start time: 00:00
end time: 23:59
6. Return to “Temporary User” menu, and then select “Week Setting”. Follow below instruction to
complete the week setting:
A. Input number “0” or “1”.
B. “0” means invalid date, “1” means valid date
C. Input 7 digits (“0” or “1” to stand for availability from Monday to Sunday. The 1st digit
stands for Monday, the 2nd digit stands for Tuesday and so on.
e.g. If the week setting is “0111110”, which means the temporary user cannot unlock the lockset
on the whole day of Monday and Sunday, but he/she can unlock the lockset at the setting time from
Tuesday to Saturday.
The temporary user is setup after complete above 6 steps strictly.
CAUTION

17
Lock operation
Explanation for advance setting
Single password setting
Delete temporary user
Verify setting
Unlock record
1. Enter the menu by master’s fingerprint/password/card.
2. Select “Temporary User” in the “System Setting” menu.
3. Select “Add a Single PW” and input password.
1. Enter the menu by master’s fingerprint/password/card.
2. Select “Temporary User” in the “System Setting” menu.
3. Select “Del. Temp. User” to delete the password of temporary user.
1. Enter the menu by master’s fingerprint/password/card.
2. Select “verify setting” in the “System Setting” menu.
3. Select any verification mode.
Single password is a one-time password. It will be invalid after it is input to unlock the lockset once.
If single password is set. Delete temporary user’s password will delete both of temporary user’s
password and single password at the same time.
Double verify modes (FP&FP verify/FP&PW verify/PW&card verify/FP&card verify) are only avaliable for
user. Master is always access the door by one time verification.
The lock system keeps the latest 50 unlock records. After more than 50 unlock records, the old
records are automatically overwritten by the new records.
CAUTION
CAUTION
CAUTION
CAUTION

18
Lock operation
Explanation for advance setting
How to input fingerprint
Passage mode setting
Turn on passage mode:
1. Unlock by enter master’s or user’s fingerprint/password/card.
2. After door open, long press key “0” till display screen shown “Passage On”.
Turn off passage mode:
1. Unlock by enter master’s or user’s fingerprint/password/card.
2. After door open, press key “ “ till display screen shown “Passage Off”.
Correct way to input fingerprint (the operation for each fingerprint verification should be consist with
your first time to add the fingerprint).
Incorrect way to input fingerprint

19
How to use
Open & lock the door
Random security coding function
The random number can be added before or after the real user password but the maximum length is
16 digits. This feature will prevent the real user password from being exposed.
1. Do not press down the handle while rotating the mechanical key. Always rotating the mechanical key
first, then press down the handle to open the door
2. When privacy is turned on, it can be unlocked by inputting verification information of master only.
1. Pull up the cylinder cap and then rotate it 90o o
either side.
2. Insert the key into the key hole and turn it with
proper angle, and then press down the handle to
open the door.
Pull up exterior or interior
handle to let the dead bolts
come out.
Press down interior
handle to open the
door.
1.Place the enrolled
finger properly on the
fingerprint sensor area.
2.Press down handle to
open the door.
1.Place the enrolled
card properly on the
card icon area
2.Press down handle to
open the door.
2. Rotate 90
o

1. Pull up
How to open the door from outside
Fingerprint Password Card
Usage of Mechanical Key
How to lock the door How to open the door from inside
CAUTION
1.Pull up the slide cover
to lighten keypad.
2.Enter the enrolled
passowrd with end of
“ ”.
3.Press down handle to
open the door.

20
How to use
Service features
Operaion insrucions
1.Open battery cover and find the reset button.
2.The reset button and keep pressing “ ” on touch
key pad to reset the system.
3.After that all user data and settings will be deleted.
Rese buon
Pull up
slide cover
Micro USB
back-up power
supply socket
For right-hand open For left-hand open
When the battery is too low or completely dead and
the lock cannot be opened from ourside by inputting
master/user identification, connect a 5V power
supply via micro USB port at the front. Then unlock
the door with master/user identification and replace
all batteries immediately.
When door is closed, rotate the thumb-turn to turn on privacy
mode.
When the privacy is turned on, only master identifications can
open the door from outside. User identifications and mechanical
key is prohibited.
Restore to factory default setti􀆫ngs
Emergence power supply
Privacy mode
5V