H3C WAC360 Series User manual

H3C WAC360 Series Access Controllers
Installation Guide
New H3C Technologies Co., Ltd.
http://www.h3c.com.hk
Document version:6W101-20170616

Copyright © 2014-2017, New H3C Technologies Co., Ltd. and its licensors
All rights reserved
No part of this manual may be reproduced or transmitted in any form or by any means without prior
written consent of New H3C Technologies Co., Ltd.
Trademarks
H3C, , H3CS, H3CIE, H3CNE, Aolynk, , H3Care, , IRF, NetPilot, Netflow,
SecEngine, SecPath, SecCenter, SecBlade, Comware, ITCMM and HUASAN are trademarks of New
H3C Technologies Co., Ltd.
All other trademarks that may be mentioned in this manual are the property of their respective owners
Notice
The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any kind, express or implied.
Environmental protection
This product has been designed to comply with the environmental protection requirements. The storage,
use, and disposal of this product must meet the applicable national laws and regulations.

Preface
The H3C WAC360 Series Access Controllers Installation Guide includes preparing for installation,
installing the access controller, troubleshooting, and hardware management and maintenance.
This preface includes the following topics about the documentation:
•Audience.
•Conventions.
•Obtaining documentation.
•Technical support
•Documentation feedback.
Audience
This documentation is intended for:
•Network planners.
•Field technical support and servicing engineers.
•Network administrators working with the WAC360 Series Access Controllers.
Conventions
The following information describes the conventions used in the documentation.
Command conventions
Convention Descri
p
tion
Boldface Bold text represents commands and keywords that you enter literally as shown.
Italic Italic text represents arguments that you replace with actual values.
[ ] Square brackets enclose syntax choices (keywords or arguments) that are optional.
{ x | y | ... } Braces enclose a set of required syntax choices separated by vertical bars, from which
you select one.
[ x | y | ... ] Square brackets enclose a set of optional syntax choices separated by vertical bars, from
which you select one or none.
{ x | y | ... } * Asterisk marked braces enclose a set of required syntax choices separated by vertical
bars, from which you select a minimum of one.
[ x | y | ... ] * Asterisk marked square brackets enclose optional syntax choices separated by vertical
bars, from which you select one choice, multiple choices, or none.
&<1-n> The argument or keyword and argument combination before the ampersand (&) sign can
be entered 1 to n times.
# A line that starts with a pound (#) sign is comments.

GUI conventions
Convention Descri
p
tion
Boldface Window names, button names, field names, and menu items are in Boldface. For
example, the New User window opens; click OK.
> Multi-level menus are separated by angle brackets. For example, File > Create > Folder.
Symbols
Convention Descri
p
tion
WARNING An alert that calls attention to important information that if not understood or followed can
result in personal injury.
CAUTION An alert that calls attention to important information that if not understood or followed can
result in data loss, data corruption, or damage to hardware or software.
IMPORTANT An alert that calls attention to essential information.
NOTE An alert that contains additional or supplementary information.
TIP An alert that provides helpful information.
Network topology icons
Represents a generic network device, such as a router, switch, or firewall.
Represents a routing-capable device, such as a router or Layer 3 switch.
Represents a generic switch, such as a Layer 2 or Layer 3 switch, or a router that supports
Layer 2 forwarding and other Layer 2 features.
Represents an access controller, a unified wired-WLAN module, or the access controller
engine on a unified wired-WLAN switch.
Represents an access point.
Wireless terminator unit.
Wireless terminator.
Represents a mesh access point.
Represents omnidirectional signals.
Represents directional signals.
Represents a security product, such as a firewall, UTM, multiservice security gateway, or
load balancing device.
T
T
T
T





Represents a security module, such as a firewall, load balancing, NetStream, SSL VPN,
IPS, or ACG module.
Examples provided in this document
Examples in this document might use devices that differ from your device in hardware model,
configuration, or software version. It is normal that the port numbers, sample output, screenshots, and
other information in the examples differ from what you have on your device.
Obtaining documentation
To access the most up-to-date H3C product documentation, go to the H3C website
at http://www.h3c.com.hk.
To obtain information about installation, configuration, and maintenance, click
http://www.h3c.com.hk/Technical_Documents
To obtain software version information such as release notes, click
http://www.h3c.com.hk/Software_Download
Technical support
servic[email protected]
http://www.h3c.com.hk
Documentation feedback
You can email your comments about product documentation to inf[email protected].
We appreciate your comments.

i
Contents
Preparing for installation ············································································································································· 1
Safety recommendations ··················································································································································1
General safety recommendations···························································································································1
Electrical safety·························································································································································1
Examining the installation site ·········································································································································1
Temperature and humidity·······································································································································2
Cleanliness ································································································································································2
Cooling······································································································································································3
ESD prevention ·························································································································································3
EMI·············································································································································································3
Lightning protection··················································································································································3
Installation accessories ·····················································································································································4
Pre-installation checklist ····················································································································································4
Installing the device ····················································································································································· 5
Confirming installation preparations·······························································································································5
Installation flow ·································································································································································5
Mounting the device on a workbench ····························································································································6
Grounding the device·······················································································································································6
Attaching the ring terminal to the grounding cable······························································································6
Connecting the grounding cable to the device·····································································································7
Connecting the console cable and setting terminal parameters ··················································································7
Connecting the console cable·································································································································7
Setting terminal parameters·····································································································································8
Connecting the Ethernet cables ···································································································································· 11
Connecting the power adapter ···································································································································· 11
Verifying the installation················································································································································ 12
Powering on the device················································································································································· 12
Troubleshooting··························································································································································14
Power failure··································································································································································· 14
No display or garbled display on the configuration terminal··················································································· 14
Login password loss······················································································································································· 14
Dealing with console login password loss·········································································································· 15
Dealing with user privilege level password loss ································································································ 16
Software loading failure················································································································································ 16
Hardware management and maintenance ··············································································································17
Displaying hardware information for the device ········································································································ 17
Displaying operational statistics for the device·································································································· 17
Displaying detailed information about the device····························································································· 18
Displaying the electronic label data for the device ··························································································· 19
Displaying the CPU usage of the device············································································································· 19
Displaying the memory usage of the device ······································································································ 19
Configuring the exception handling method··············································································································· 20
Configuration procedure ······································································································································ 20
Displaying the exception handling method ········································································································ 20
Rebooting the device ····················································································································································· 21
Appendix A Chassis views and technical specifications ························································································22
Chassis views ································································································································································· 22

ii
Technical specifications················································································································································· 22
Interface arrangement ··················································································································································· 23
Appendix B LEDs························································································································································24
LEDs ················································································································································································· 24
Index ···········································································································································································25

1
Preparing for installation
Safety recommendations
To avoid any equipment damage or bodily injury, read the following safety recommendations before
installation. Note that the recommendations do not cover every possible hazardous condition.
General safety recommendations
•Do not place the device on an unstable case or desk. The device might be severely damaged in
case of a fall.
•Make sure the ground is dry and flat and anti-slip measures are in place.
•Keep the chassis and installation tools away from walk areas.
•Keep the chassis clean and dust-free.
•Do not place the device near water or in a damp environment. Prevent water or moisture from
entering the device chassis.
•Ensure good ventilation of the equipment room and keep the air inlet and outlet vents of the device
free of obstruction.
•Make sure the device operates in the voltage range as required.
•Use a screwdriver to fasten screws.
•To prevent condensation, perform the following tasks:
{Unpack the device a minimum of half an hour after you move the device from a location below
0°C (32°F) to the equipment room.
{Power on the device a minimum of 2 hours after you move the device from a location below 0°C
(32°F) to the equipment room.
Electrical safety
•Carefully examine your work area for possible hazards, such as moist floors, ungrounded power
extension cables, or missing safety grounds.
•Locate the emergency power-off switch in the room before installation. Shut off the power
immediately if an accident occurs.
•Unplug all the external cables (including power cables) before moving the chassis.
•Do not work alone when the device has power.
•Always check that the power has been disconnected.
Examining the installation site
The device can only be used indoors. To ensure normal operation and a long lifespan for your device,
the installation site must meet the requirements in this section.

2
Temperature and humidity
Maintain the temperature and humidity in the equipment room at acceptable levels.
•Lasting high relative humidity can cause poor insulation, electricity creepage, mechanical property
change of materials, and metal corrosion.
•Lasting low relative humidity can cause washer contraction and ESD and cause problems including
loose screws and circuit failure.
•High temperature can accelerate the aging of insulation materials and significantly lower the
reliability and lifespan of the switch.
To ensure correct operation of the device, the equipment room must meet the temperature and humidity
requirements listed in Table 1.
Table 1 Temperature/humidity requirements in the equipment room
Tem
p
erature Relative humidit
y
0°C to 40°C (32°F to 104°F) 5% to 95%, noncondensing
Cleanliness
Dust buildup on the chassis can result in electrostatic adsorption, which causes poor contact of metal
components and contact points, especially when indoor relative humidity is low. In the worst case,
electrostatic adsorption can cause communication failure.
Table 2 Dust concentration limit in the equipment room
Substance Concentration limit (
p
articles/m3)
Dust particles ≤3 x 104
(No visible dust on desk in three days)
NOTE:
Dust particle diameter ≥5 μm
The equipment room must also meet strict limits on salts, acids, and sulfides to eliminate corrosion and
premature aging of components, as shown in Table 3.
Table 3 Harmful gas limits in the equipment room
Gas Max. (m
g
/m3)
SO20.2
H2S 0.006
NH30.05
Cl20.01
NO20.04

3
Cooling
•Leave a minimum of 10 cm (3.94 in) of clearance around the device.
•A good ventilation system is available at the installation site.
ESD prevention
The device might be damaged by the following Electrostatic discharge (ESD) sources:
•Outdoor environment—For example, high-voltage power line and lightning.
•Indoor environment—For example, floor carpet.
•Device internal system.
To prevent ESD damage, follow these guidelines:
•Ground the device reliably.
•Take dust-proof measures for the equipment room. For more information, see "Cleanliness."
•Maintain the humidity and temperature at acceptable levels. For more information, see
"Temperature and humidity."
•Wear an ESD suit and an ESD wrist strap, wear ESD gloves, and remove any electrically conducting
objects such as watch or jewelry before handling the device.
EMI
All electromagnetic interference (EMI) sources, from outside or inside of the switch and application
system, adversely affect the switch in the following ways:
•A conduction pattern of capacitance coupling.
•Inductance coupling.
•Electromagnetic wave radiation.
•Common impedance (including the grounding system) coupling.
To prevent EMI, perform the following tasks:
•If AC power is used, use a single-phase three-wire power receptacle with protection earth (PE) to
filter interference from the power grid.
•Keep the switch far away from radio transmitting stations, radar stations, and high-frequency
devices.
•Use electromagnetic shielding, for example, shielded interface cables, when necessary.
Lightning protection
To protect the device from lightning, follow these guidelines:
•Make sure the chassis is reliably grounded by using the grounding cable.
•Make sure the grounding terminal of the AC power receptacle is reliably grounded.
•Install a lightning protector at the power input end.

4
Installation accessories
Power cable
(provided)
Power adapter
(provided)
Rubber feet
(provided)
Grounding
terminal (provided)
Grounding cable
(user-supplied)
Pre-installation checklist
Table 4 Pre-installation checklist
Item Re
q
uirements Result
Installation
site
Ventilation
•There is a minimum clearance of 10 cm (3.9 in) around
the device.
•A ventilation system is available at the installation site.
Temperature 0°C to 40°C (32°F to 104°F)
Relative humidity 5% to 95% (noncondensing)
Cleanness
•Dust concentration ≤3 × 104particles/m3
•No dust on desk within three days
ESD prevention
•The device is reliably grounded.
•The equipment room is dust-proof.
•The humidity and temperature are at acceptable levels.
EMI prevention
•Take effective measures to protect the power system
from the power grid system.
•Separate the protection ground of the device from the
grounding device or lightning protection grounding
device as far as possible.
•Keep the device far away from radio stations and radar
and high-frequency devices working in high current.
•Use electromagnetic shielding when necessary.
Lightning
protection
•The chassis is reliably grounded.
•The grounding terminal of the AC power receptacle is
reliably grounded.
Electricity safety
•Equip a UPS.
•In case of emergency during operation, switch off the
external power switch.
Safety
precautions The device is far away from any moist area and heat source.
Accessories Accessories provided with the device.
Reference
•Documents shipped with the device.
•Online documents.

5
Installing the device
W
ARNING!
Keep the tamper-proof seal on a mountin
g
screw on the chassis cover intact, and if you want to open
the chassis, contact H3C Support for permission. Otherwise, H3C shall not be liable for any
consequence.
Confirming installation preparations
Before you install the device, verify that you have read "Preparing for installation" carefully and the
installation site meets all the requirements.
Installation flow
Figure 1 Installation flow

6
Mounting the device on a workbench
IMPORTANT:
Do not place heavy objects on the device.
To mount the device on a workbench:
1. Place the device with bottom up and clean the round holes in the chassis bottom.
2. Attach the rubber feet to the four round holes in the chassis bottom.
3. Place the switch with upside up on the workbench.
Figure 2 Mounting the device on a workbench
Grounding the device
W
ARNING!
•Correctly connecting the device grounding cable is crucial to lightning protection and EMI
protection.
•Connect the
g
roundin
g
cable to the
g
roundin
g
system in the equipment room. Do not connect it to a
fire main or lightning rod.
No grounding cable is provided with the device. Prepare a grounding cable yourself.
Attaching the ring terminal to the grounding cable
1. Cut the grounding cable as appropriate for connecting to the grounding strip.
2. Use a wire stripper to strip 5 mm (0.20 in) of insulation off the end of the grounding cable.
3. Slide the heat-shrink tubing onto the cable and insert the bare metal part into the end of the ring
terminal.
4. Use a crimper to secure the metal part of the cable to the ring terminal.
5. Slide the heat-shrink tubing down the cable until the tubing covers the joint.
6. Use a blow dryer to shrink the tubing around the cable.

7
Figure 3 Attaching the ring terminal to the grounding cable
Connecting the grounding cable to the device
1. Use a Phillips screwdriver to remove the grounding screw from the rear panel of chassis.
2. Use the grounding screw to attach the ring terminal of the grounding cable to the chassis.
3. Connect the other end of the grounding cable to the grounding strip.
Make sure the grounding strip has been reliably grounded.
Figure 4 Grounding the device with a grounding strip
Connecting the console cable and setting terminal
parameters
Connecting the console cable
1. Prepare a configuration terminal.

8
The configuration terminal can be an ASCII terminal with an RS232 serial port or a PC. The
description in this section assumes that you use a PC as the configuration terminal.
2. Connect the console cable:
a. Plug the DB-9 female connector of the console cable to the serial port of the PC.
b. Connect the RJ-45 connector to the console port of the device.
Figure 5 Connecting the console cable
NOTE:
•Identify the mark on the console port and make sure you are connecting to the correct port.
•The serial ports on PCs do not support hot swapping. To connect a PC to an operating device, first
connect the PC end. To disconnect a PC from an operating device, first disconnect the device end.
Setting terminal parameters
To set terminal parameters, for example, on a Windows 95/98/NT/2000/XP HyperTerminal:
1. Select Start > All Programs > Accessories > Communications > HyperTerminal.
The Connection Description dialog box appears.
2. Enter a name for the new connection in the Name field and click OK.

9
Figure 6 Connection description
3. Select the serial port to be used from the Connect using list, and click OK.
Figure 7 Setting the serial port used by the HyperTerminal connection
4. Set Bits per second to 9600, Data bits to 8, Parity to None, Stop bits to 1, and Flow control to None,
and click OK.
To restore the default settings, click Restore Defaults.

10
Figure 8 Setting the serial port parameters
5. Select File > Properties in the HyperTerminal window.
Figure 9 HyperTerminal window
6. On the Settings tab, set the emulation to VT100 or Auto detect and click OK.

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Figure 10 Setting the terminal emulation in Test Properties dialog box
Connecting the Ethernet cables
1. Connect one end of the Ethernet cable to the copper Ethernet port on the device, and the other end
to the Ethernet port on the peer device.
2. After powering on the device, examine the LEDs of the fixed copper Ethernet port.
For more information about the LED description, see "Appendix B LEDs."
Connecting the power adapter
1. Make sure the device is reliably grounded.
2. Connect the power adapter to an AC power source.
3. Connect the DC power connector on the power adapter to the power adapter receptacle on the
front panel of the device.

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Figure 11 Connecting the power adapter
Verifying the installation
Before powering on the device, verify that:
•The workbench is stable.
•There is sufficient clearance around the device.
•The power source is as required.
•The grounding cable is securely connected.
•The console cable and power cord are correctly connected.
Powering on the device
The following uses the WAC360 access controller as an example.
To start the device:
1. Power on the device. The device initializes its memory and runs BootWare. The following
information appears on the terminal screen:
System is starting...
Press Ctrl+D to access BASIC-BOOTWARE MENU
Press Ctrl+T to start heavy memory test
Booting Normal Extend BootWare
The Extend BootWare is self-decompressing.........................Done!
****************************************************************************
* *
* H3C WAC360 BootWare, Version 1.02 *
* *
****************************************************************************
Copyright (c) 2004-2017 New H3C Technologies Co., Ltd.
Compiled Date : April 19 2017
CPU Type : BCM58622
CPU L1 Cache : 32KB

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CPU Clock Speed : 1200MHz
Memory Type : DDR3 SDRAM
Memory Size : 1024MB
Memory Speed : 800MHz
BootWare Size : 896KB
Flash Size : 1024MB
CPLD Version : 002
PCB Version : Ver.A
BootWare Validating...
Press Ctrl+B to enter extended boot menu...
2. Press Ctrl + Bat the prompt within 4 seconds to access the Boot menu. Otherwise, the system enters
the system image file reading and self-compressing process.
To access the Boot menu after the system enters the system image file reading and self-compressing
process, restart the device.
Starting to get the main application file-- flash:/main.bin!...
............................................................
The main application file is self-decompressing.............................
............................................................................
......................................................Done!
System application is starting...
Startup configuration file does not exist.
It will take a long time to get configuration file, please wait...
Retrieving configuration file failed!
User interface con0 is available.
Press ENTER to get started.
Press Enter at the prompt, and you can configure the device when the prompt <H3C> appears.
During the startup process, the CPLD is automatically upgraded to the latest version.