IBM ServeRAID Service manual

IBM ServeRAID
User’s Reference, Version 5.10
SC33-P263-60


Note: Before using this information and the product it supports, be sure to read the general information in
Appendix B, “Warranty information” on page 183 and Appendix C, “Notices” on page 195.
Fifth Edition (July 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Safety
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Před instalací tohoto produktu si přečtěte příručku bezpečnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l’installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l’opuscolo contenente le informazioni
sulla sicurezza.
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
© Copyright IBM Corp. 2002 iii

Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
iv IBM ServeRAID: User’s Reference, Version 5.10

Statement 1
Danger
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to this
product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or structural
damage.
vDisconnect the attached power cords, telecommunications systems, networks, and
modems before you open the device covers, unless instructed otherwise in the
installation and configuration procedures.
vConnect and disconnect cables as described in the following table when installing,
moving, or opening covers on this product or attached devices.
To connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
To disconnect:
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has a
module containing a lithium battery, replace it only with the same module type made
by the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of.
Do not:
vThrow or immerse into water.
vHeat to more than 100° C (212° F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Safety v

Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
1
2
vi IBM ServeRAID: User’s Reference, Version 5.10

Contents
Safety ............................iii
Preface ............................xi
How this book is organized.....................xi
Notices that are used in this book ..................xii
IBM ServeRAID Support CD ....................xiii
Supported operating systems....................xv
Part 1. Installation and configuration......................1
Chapter 1. Product information ..................3
Option package contents......................3
Controller features ........................3
Connector locations .......................4
Chapter 2. Installing and cabling a ServeRAID controller ........11
Using a ServeRAID controller in a server with Active PCI features ......11
Installing the ServeRAID-4 controller .................12
Installing the ServeRAID-5i controller.................16
Chapter 3. Understanding RAID technology .............21
Stripe-unit size .........................21
Selecting a RAID level and tuning performance .............22
Supported RAID levels ......................22
Drive-state descriptions ......................32
Chapter 4. Configuring ServeRAID controllers ............35
Obtaining ServeRAID updates ...................35
Updating BIOS and firmware code..................35
Configuring the ServeRAID controller.................36
Viewing your configuration.....................44
Getting assistance .......................45
Chapter 5. Installing ServeRAID device drivers ............49
Chapter 6. Configuring two ServeRAID controllers in a failover
environment.........................51
Hardware requirements ......................51
Installation guidelines and restrictions ................51
Preparing the active controller ...................52
Preparing the passive controller...................61
Completing the failover environment installation .............63
Part 2. Utility programs ...........................65
Chapter 7. Using the ServeRAID Mini-Configuration program ......67
Accessing the Mini-Configuration program ...............67
Viewing the controller status ....................67
Viewing the configuration .....................68
Using the advanced configuration functions ..............68
Chapter 8. Installing and using the IPSSEND command-line program ...71
© Copyright IBM Corp. 2002 vii

Installing the IPSSEND command-line program .............71
Starting the IPSSEND command-line program .............77
Using the IPSSEND command-line program ..............77
Chapter 9. Using the IPSMON command-line program (NetWare only) ...91
Installing the IPSMON command-line program .............91
Using the IPSMON command-line program ..............91
Chapter 10. Installing and starting the ServeRAID Manager program ...93
Installing the ServeRAID Manager program ..............93
Starting the ServeRAID Manager program ...............97
Part 3. Installing the IBM ServeRAID Cluster Solution.............101
Chapter 11. Introduction to the IBM ServeRAID Cluster Solution.....103
Chapter 12. Preparing to install or change a cluster solution ......107
Terms and definitions ......................107
ServeRAID considerations ....................108
Chapter 13. Configuring ServeRAID controllers for clustering ......111
Configuring the controller for Microsoft Cluster Server using Windows 2000 or
Windows NT 4.0 .......................111
Configuring a controller for clustering ................112
Configuring ServeRAID arrays and a logical drive............113
Chapter 14. Installing the Microsoft Cluster Server software ......119
Installing the Microsoft Cluster Server software on Windows NT 4.0 .....119
Installing the Microsoft Cluster Server software on Windows 2000 .....126
Chapter 15. Monitoring and updating an IBM ServeRAID Cluster Solution 135
Checking the ownership of a physical drive ..............135
Adding logical drives to a cluster ..................136
Validating a cluster .......................137
Viewing merge-group numbers and other cluster information .......138
Part 4. Maintenance and troubleshooting ..................139
Chapter 16. Obtaining ServeRAID updates .............141
Downloadable files from the World Wide Web .............141
Updating the ServeRAID BIOS, firmware, and software code for clustering 141
Chapter 17. Upgrading a ServeRAID controller ...........143
Updating device drivers, BIOS and firmware code, and utility programs....143
Replacing the old controller ....................143
Chapter 18. Solving ServeRAID problems .............145
IBM ServeRAID Support CD warning message while starting .......145
ServeRAID controller messages ..................145
ServeRAID startup (POST) messages ................150
Recovering from problems starting the ServeRAID Manager ........155
Recovering from an incomplete format of a physical drive.........156
Rebuilding a defunct drive ....................157
Recovering from multiple physical drive failures (Windows only) ......159
Locating the startup device (SCO OpenServer only) ...........164
viii IBM ServeRAID: User’s Reference, Version 5.10

Solving problems in a failover environment ..............164
Troubleshooting an IBM ServeRAID Cluster Solution ..........166
Chapter 19. Getting help and technical assistance ..........175
Before you call ........................175
Using the documentation .....................175
Getting help and information from the World Wide Web .........175
Software service and support ...................176
Hardware service and support ...................176
Part 5. Appendixes .............................177
Appendix A. Creating ServeRAID diskettes .............179
Creating diskettes on Windows ..................180
Creating diskettes on IBM OS/2 ..................180
Creating diskettes on Linux or UNIX ................180
Appendix B. Warranty information ................183
Warranty period ........................183
IBM Statement of Limited Warranty Z125-4753-06 8/2000 ........186
Appendix C. Notices ......................195
Edition notice .........................195
Trademarks..........................196
Important notes ........................196
Electronic emission notices ....................197
Glossary ..........................199
Index ............................205
Contents ix

xIBM ServeRAID: User’s Reference, Version 5.10