Igloohome Mortise 2 Installation and maintenance instructions

1
Installers &
User guide
Mortise 2.
Version 0.1 01/20 IGM3

As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.
Welcome!
This guide will get you up and running with your igloohome
Mortise 2. In the meantime, you should follow igloohome on
Facebook and Youtube!
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Table of Contents
What’s Included 4
Specifications 5
Installation Guide
Requirements 6
Preparing the Door 8
Installation Instructions 10
User Guide
Lock Anatomy 13
Features 14
Unlocking from the Outside 16
Unlocking from the Inside 18
Locking from the Outside 20
Locking from the Inside 21
Child & Pet Safety Handle Function 22
App Onboarding 24
Managing Access in App 25
9V Jumpstart 26
Changing Batteries 27
Lock Behaviour 28
Airbnb Connect 30
Audio and LED Indications 31
Troubleshoot 32

4
What’s Included
Front Assembly Back Assembly Back Plate
Mortise Assembly
Mortise Shafts  + Pin
Strike Plates  AA Batteries x8 RFID Tags x2
Screws
Drill Sheet &
Installation Guide
RFID Stickers x2
5 Emergency Keys
X 4
X 4
X 4
X 4
X 6
X 8
Note: 1. For door frames with thickness of 40mm and above, it is
recommended to use the strike plate with an extended curved lip;
2. For doors with thickness of 40mm - 60mm, please use the shorter shaft;
for doors with thickness of 60mm - 70mm please user the longer shaft.
Installation Guide
Outdoor
Indoor
Door
Mortise Indoorplate
Outdoor unit
Rubberpad Indoor unit
FHM3/16 X1/2 x4 BHM5 X 20 x4 for40 - 50mm door BHM5 X 30 x4 for50 - 60mm door BHM5 X 45 x4 for60 - 70mm door PHM4 X 14 x6 FH4X 20 x4
26mm
111mm
84mm
40mm
Doorthickness:
50mm
60mm
70mm
Align this Centre Line tothe
desired door thickness of
the mortise lockcase tobe
inserted into door edge.
STEP 2
135mm
IGM3/4
Drill Template
32mm
(1-1/4")
Backset = 70mm (2-3/4")
54mm
Drill depth = 107mm
Place drill templateon the
inside doorsurface.Align solid
foldedline on doo r edge along
the top & bottom black arrows for
32mm & 70mm surface holes for
drilling from back tofront.
70mm
(2-3/4")
2.5mm
Lever handle spindle centre
STEP 1
Drill Sheet size: 186mm x 240mm
For Left-hand Door
24mm
4m
8
mm

5
Specifications
Model igloohome Smart Mortise 2
Battery Type 8 x AA* Alkaline
Battery Life Up to 18 months
Emergency Power 9V Alkaline Battery
Operation Temp -25°C to 55°C
Storage Temp -40°C to 65°C
IP Rating IP64
Material AI, Zinc Alloy, ABS
Weight Net: 3.44kg, Gross: 3.56kg
Unlock Methods Bluetooth, PIN Code, RFID Tags, RFID Stickers,
Multi-Function Button, Handle, Physical Keys
Front
354mm (13.95”)
Back
160mm (6.30”)
354mm (13.95”)
162mm (6.38”)
Side
68mm
(2.67”)
71mm
(2.79”)
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell, Energizer and Panasonic
alkaline batteries recommended. Please note that using better batteries will improve the performance and
lifespan of the lock.

6
ClearanceDoor Thickness
>190mm (7.48”)
(with handle)
40mm-70mm
(1.57” - 2.75”)
> 355 mm (13.97”)
73mm
(2.87”)
10 mm
(0.39”)
Mortise Assembly Length
Dead bolt
Latch bolt
120mm (including 10mm for the wire)
Cable
10 mm
(0.39”)
(4.72”) (0.39”)
Installation Guide
Requirements

7
Screw Specifications
Door Type
• 15mm
(0.23”) X 4
X 4
X 4
X 4
X 6
• 20mm
(0.78”)
• 30mm
(1.18”)
• 45mm
(1.77”)
• 14mm
(0.55”)
• 20mm
(0.78”)
For doors with thickness 40 - 50mm
(1.57” - 1.98”)
For doors with thickness 50 - 60mm
(1.98” - 2.36”)
For doors with thickness 60 - 70mm
(2.36” - 2.75”)
Right Hand Installation
Note: Hinge is on your left.
Note: Hinge is on your right.
Left Hand Installation
Outside
Outside
X 8

8
Note: Not for metal gates, glass doors or sliding doors.
If you are unsure if your door is suitable, send us web links to
your door pictures to [email protected]
Preparing the Door
Items needed:
Recommended
Door and door frame material : Wood
Recommended
Gap between door and door frame: <3mm (0.01”)
Drill 32mm (1.25”)
Hole Saw
70mm (2.75”)
Hole Saw
20mm (0.78”)
Spade Bit
#2 Phillips Screw Driver 20mm (0.78”)
Chisel
Hammer
135mm
Drill Sheet

9
How to use the Drill Sheet
Mark the center of the holes and then drill for accuracy.
Drilling (Door)
Make sure this is
aligned to the centre
of door edge
Door edge
Fold here
before drilling
holes for side
Door edge
120mm (4.72”)
Chiselling
Depth Width:
2 - 3mm
(0.0079” - 0.01”)

10
Installation Instructions
Determine the position of the door handle and pull until it clicks.
Door Thickness (mm) Notch to Snap Will Multi-Function
Button turn?
40 - 45 10mm (from the end) Yes
45 - 50 5mm (from the end) Yes
50 - 55 NA Yes
55 - 70 10mm (from the end)* No
In case you have positioned
the door handle wrongly,
release the handle catch
that can befound behind the
front / back lock assembly.
Releasing of Catch
Front Assembly Back of Front Assembly
For Left-
Handed
Door
For Right-
Handed
Door
Cut the key cylinder accordingly for dierent door thickness.
5mm
10mm
* For optimised experience, please cut the key cylinder 10mm from the end

11
Install Mortise
Flat side of the latch faces in
Inside
Install Outer Body
Screws
Mortise Pin
Mortise Shaft
15mm
(0.23”)

12
Install Striker on the door frame.
Ensure to chisel appropriately to the correct measurements.
Case
Striker
Install Inner Body
Screws
20mm
(0.78”)
14mm
(0.55”)
20mm
(0.78”)
Mortise Cable Outer Body Cable
* Chip is attached to
the back assembly
Installation Confirmation
1. Insert batteries then the buzzer will sound
2. Lock the door by pressing and holding
3. Unlock the door with 1234567890
Screws
15mm
(0.23”)
6

13
User Guide
Lock Anatomy
Outer Body Inner Body
Touch Screen
Keypad
RFID Reader
Unlock
Tri-Coloured LED
Clear
9V Jumpstart
Emergency
Keyhole
Battery Cover
Multi-Function
utton
Safety Button
Outer Handle Inner Handle

14
Features
Bluetooth Master Key
The igloohome Mortise unlocks with
Bluetooth via the app.
Master PIN Code
The igloohome Mortise unlocks with a
permanent Master PIN Code.
User PIN Code
The mobile app can generate user
PIN codes, with validity duration from
One-Time, Permanent, Recurring or a
Duration based on Date-time.
PIN / Bluetooth/ RFID Unlock
RFID
The igloohome Mortise is able to
register up to 50 key cards.
Bluetooth Guest Key
Bluetooth keys based on duration can
be generated and shared with guests.
Battery
Emergency Jump-Start
If battery power is drained, an
external 9 Volt battery can be used
to provide emergency power. The 2
contact points of the battery must be
aligned with the 2 contact points on
the Mortise.
Low Battery Indicator
When battery power is low (i.e. below
20%), a red low battery indication
will flash and 3 fast descending tones
when you tap the keypad. The battery
level will also be updated on the app
during Bluetooth unlock. If battery
power runs out, use the 9V jumpstart
or physical key override.
Lock
Auto Re-lock
The igloohome Mortise relocks
automatically when door is closed.
User can configure the delay or
deactivate relock if they prefer to.
Do note that function will only work
when Sensor is installed.
Manual Re-lock
User can press and hold the “unlock”
icon on the keypad to manually lock
the Mortise.

15
Features
Masking Security Code
Safety Handle Function
Enter random digits before your
PIN Code to reduce risk of intruders
checking fingerprints.
To prevent children / pets from
accidentally unlocking the door from
inside via the handle, user can turn
the safety handle function toggle to
its vertical position to activate this
function.
Volume Control
There are 6 volume levels, including
mute.
Others
Security / Alarms
Keypad Security Lockout
Be assured with an additional layer
of security with the keypad lockout if
the keypad is being tampered. User
can configure number of incorrect
attempts to trigger lockout.
Tamper Alarm
The lock will sound if intruders try to
pry the lock from the door.
Activity Logs
Entry via PIN codes and Bluetooth Key
will be logged in the app.
Bluetooth key access logs are
updated in real-time and PIN code
access logs are updated when the
owner uses a bluetooth key or update
logs.
Fire Detection Alarm
When the sensor on the inside of
the door detects a temperature
between 50°C - 70°C for a sustained
period of time, the door will unlock
automatically with a loud alarm
sound to allow you to exit. To disable
fire detection alarm, remove one
battery.
Obstruction Alarm
Will keep ringing when the Mortise
lock is unable to lock/unlock fully.
This happens when the lock is low in
battery, or the mortise alignment is
o. If the warning sound continues,
please change the batteries or close
the door fully. To disable the alarm:
tap on keypad, or unlock by pressing
the Multi-Function button.
Passage Mode
Activate Passage mode via the Multi-
Function Button or turning auto relock
o via Bluetooth. Refer to Page 23.

16
Mortise 2
Home
Unlocking from the Outside
Bluetooth
a
1. Open your igloohome app
2. Tap on the “Bluetooth Unlock” button
3. The status indicator will flash green twice with 4 short
ascending tone once unlocked.
PIN Code
b
1. Press any button on the keypad to wake device up
2. Key in a valid PIN code (with or without masking pins)
followed by the “Unlock Icon”
3. The status indicator will flash green twice with 4 short
ascending tone once unlocked.

17
1. Press any button on the keypad to wake device up
2. Key in a valid PIN code (with or without masking pins)
followed by the “Unlock Icon”
3. The status indicator will flash green twice with 4 short
ascending tone once unlocked.
RFID
c
1. Hold the registered card and move it closer towards the
“RFID icon” on the top of the Mortise
2. The status indicator will flash green twice with 4 short
ascending tone once unlocked.

18
Unlocking from the Inside
Handle
a
Manually unlock by holding the handle down.

19
Multi-Function Button
b
Press the Multi-Function button to unlock.
The multi-function button will only rotate for door thickness less than 55mm.

20
Locking from the Outside
Auto Relock
a
The igloohome Mortise relocks automatically
when door is closed. User can configure the
delay or deactivate relock if they prefer to.
Note: Function will only work when Sensor is
installed.
Manual Relock
b
Press and hold the Unlock icon on the bottom
right of the keypad for 2 seconds until the
status indicator will show green with a long
beep.
Note: Used when Auto Relock is “O”