Igloohome Smart Mortise 2 Installation and maintenance instructions

1
Installers &
User guide
Mortise 2.
Version 0.1 09/19 IGM3

As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.
Welcome!
This guide will get you up and running with your igloohome
Mortise 2. In the meantime, you should follow igloohome on
Facebook and Youtube!
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Table of Contents
What’s Included 4
Specifications 5
Installation Guide
Requirements 6
Installation Type 7
Prepare the door 8
Installation Instructions 10
User Guide
Lock Anatomy 13
Features 15
Unlocking 16
Locking 17
App Onboarding 18
Managing Access in App 19
9V Jumpstart 20
Lock Behaviour 21
Airbnb Connect 23
Audio and LED Indications 24
Troubleshoot 25

4
What’s Included
Front Assembly Back Assembly Back Plate
Mortise Assembly
Mortise Shaft + Pin
Strike Plate AA Batteries x4 Key Cards x2
Screws
Drill Sheet
Key Stickers x2
5 Emergency Keys

5
Specifications
Model igloohome Smart Mortise 2
Battery Type 4 x AA* Alkaline
Battery Life Up to 1 year
Emergency Power 9V Alkaline Battery
Operation Temp -20°C to 60°C
Storage Temp -30°C to 70°C
IP Rating IP65
Material AI, Zinc Alloy, ABS
Weight Net: 1.97kg, Gross: 2.46kg
Unlock Mechanism Bluetooth, PIN code, Key cards, Key Stickers, Open/Close
Button, Handle, Thumbturn, Physical Keys
Front
300mm (11.8”)
Back
80mm (3.14”)
300mm (11.8”)
80mm (3.14”)
Side
65mm (2.55”) 72mm (2.83”)
* DO NOT USE: Heavy Duty, Eveready, GP, or rechargeable batteries. Duracell & Energizer alkaline batteries
recommended. Please note that using better batteries will improve the performance and lifespan of the lock.

6
Clearance
Door Thickness
>190mm (7.48”)
(with handle)
40mm-60mm
(1.57” - 2.36”)
> 305 mm (12.00”)
70mm
(2.75”)
10 mm
(0.39”)
Mortise Assembly Length
Dead bolt
Latch bolt
120mm (including 10mm for the wire)
Cable
Installation Guide
Requirements
10 mm
(0.39”)
(4.72”) (0.39”)

7
Installation Type
Screws
Quantity: 4 each
• 06mm
(0.23”)
• 20mm
(0.78”)
• 30mm
(1.18”)
• 40mm
(1.57”)
• 12mm
(0.47”)
Door Type
For doors with thickness 40 - 45mm
(1.57” - 1.77”)
For doors with thickness 45 - 50mm
(1.77” - 1.96”)
For doors with thickness 50 - 60mm
(1.96” - 2.36”)
Set the toggle to ‘RH’ for
right-hand installation
Right Hand Installation
Set the toggle to ‘LH’ for
left-hand installation
* Hinge is on your left.
* Hinge is on your right.
Left Hand Installation
Hinge
Outside
Outside
Hinge

8
* Not for: metal gates, glass doors or sliding doors.
If you are unsure if your door is suitable, send us web links to
your door pictures to [email protected]
Preparing the Door
Items needed:
Recommended
Door and door frame material : Wood
Recommended
Gap between door and door frame: <3mm (0.01”)
Drill 32mm (1.25”)
Hole Saw
70mm (2.75”)
Hole Saw
20mm (0.78”)
Spade Bit
#2 Phillips Screw Driver 20mm (0.78”)
Chisel
Hammer
135mm
Drill Sheet

9
How to use the Drill Sheet
Mark the center of the holes and then drill for accuracy.
Drilling (Door)
Make sure this is
aligned to the centre
of door edge
Door edge
Fold here
before drilling
holes for side
Door edge
120mm (4.72”)
Chiselling
Depth Width:
2 - 3mm
(0.0079” - 0.01”)

10
Installation Instructions
Determine the position of the door handle and pull until it clicks
In case you have positioned the door
handle wrongly, release the handle
catch that can be found behind the
front / back lock assembly.
Releasing of Catch
Front Assembly Back of Front Assembly

11
Install Mortise
Flat side of the latch faces in
Inside
Install Outer Body
Screws
12mm
(0.47”)
Mortise Pin
Mortise Shaft

12
Install Strike on the door frame.
Ensure to chisel appropriately to the correct measurements.
Case
Strike
Install Inner Body
Screws
06mm
(0.23”)
20mm
(0.78”)
30mm
(1.18”)
40mm
(1.57”)
Mortise Cable Outer Body Cable
* Chip is attached to
the back assembly
Installation Confirmation
1. Insert batteries then the buzzer will sound
2. Lock the door by pressing and holding ‘#’
3. Unlock the door with *1234567890#
Screws
12mm
(0.47”)

13
Outer Body
Touch Screen
Keypad
Key Card Reader
Unlock
Clear
9V Jumpstart
Emergency
Keyhole
Battery Cover
Thumbturn
Handle
User Guide
Lock Anatomy

14
Features
Bluetooth Master Key
The igloohome Mortise unlocks with
Bluetooth via the app.
Master PIN Code
The igloohome Mortise unlocks with a
permanent Master PIN Code.
User PIN Code
The mobile app can generate user
PIN codes, with validity duration from
One-Time, Permanent, or a Duration
based on Date-time.
Key Card Unlocking
The igloohome Mortise is able to
register up to 16 key cards.
PIN / Bluetooth Unlock
Lock / Unlock
Bluetooth Guest Key
Bluetooth keys based on duration can
be generated and shared with guests.
Battery
Emergency Jump-Start
If battery power is drained, an
external 9 Volt battery can be used
to provide emergency power. The 2
contact points of the battery must be
aligned with the 2 contact points on
the Mortise.
Low Battery Indicator
When battery power is low (i.e. below
20%), a red low battery indication will
flash when you tap the keypad. The
battery level will also be updated on
the app during Bluetooth unlock. If
battery power runs out, use the 9V
jumpstart or physical key override.
Auto Re-lock
The igloohome Mortise relocks
automatically when door is closed.
User can configure the delay or
deactivate relock if they prefer to.
Do note that function will only work
when Sensor is installed.

15
Features
Masking Security Code
Enter random digits before your
PIN Code to reduce risk of intruders
checking fingerprints.
Volume Control
There are 6 volume levels, including
mute.
Others
Security / Alarms
Keypad Security Lockout
Be assured with an additional layer
of security with the keypad lockout if
the keypad is being tampered. User
can configure number of incorrect
attempts to trigger lockout.
Tamper Alarm
The lock will sound if intruders try to
pry the lock from the door.
Activity Logs
Entry via PIN codes and Bluetooth Key
will be logged in the app.
Bluetooth key access logs are
updated in real-time and PIN code
access logs are updated when the
owner uses a bluetooth key or update
logs.
Fire Detection Alarm
When the sensor on the inside of
the door detects a temperature
between 50°C - 70°C for a sustained
period of time, the door will unlock
automatically with a loud alarm
sound to allow you to exit. To disable
fire detection alarm, remove one
battery.
Obstruction Alarm
Will keep ringing when the Mortise
lock is unable to lock/unlock fully.
This happens when the lock is low in
battery, or the mortise alignment is
o. If the warning sound continues,
please change the batteries or close
the door fully. To disable the alarm:
tap on keypad, or press Open/Close
button.
Passage Mode
Activate Passage mode via the Multi
Function Button or turning auto relock
o via Bluetooth. Refer to Page 23.

16
Unlocking
To unlock the door
PIN Code
Key in your PIN code and press ‘#’
Decoy PIN Code
Key in up to a total of 16 digits, including
the PIN code, followed by ‘#’
Bluetooth Basic Unlock
On your app, click on the Bluetooth
Unlock button and tap on your lock
Bluetooth Guest Key
Refer to lock tutorial - Step 13
Key Card / Key Sticker
Tap your key cards on the reader
Open/Close Button
Press Open/Close Button at the back of
the lock
Physical Key
Use the physical key to unlock the door
Legend
PIN Code / Decoy PIN Code
Key Card / Key Sticker
Physical Key
Thumbturn
Handle
Handle
Turn handle to unlock
Thumbturn
Use thumbturn at the back of lock
Bluetooth
Basic Unlock
Bluetooth
Guest Key
igloohome App
igloohome App
Logs Settings
AccessBasic
Warehouse Julia
Android-CreateIOS-Claim
Warehouse John
Feb12, 2019
20:00 SGT
Sep 30, 2019
00:00 SGT

17
Timer Re-Lock
Refer to Lock Tutorial - Step 9
To lock the door
Locking
Open/Close Button
Press Open/Close Button at the back of
the lock
Physical Key
Use the physical key to lock the door
Legend
‘Unlock’ Key
Press and hold ‘Unlock’
Sensor Re-Lock
Refer to Lock Tutorial - Step 8
Thumbturn
Use thumbturn at the back of lock
Sensor/Timer Re-Lock
Unlock
Key Card Unlock
Thumbturn
Physical Key

18
App Onboarding
Test Factory PIN Unlock
a) Download igloohome from App store / Play store.
b) Create an account and login.
Register as a Lock User
2
Pairing
3
4Setting Master PIN code
a) Select [Add new igloohome lock]
Note: For existing users with other paired locks, go
to [Configuration], select [Add Locks] and follow the
instructions.
Before proceeding, turn on your Bluetooth and ensure that you are within Bluetooth
range of the lock.
Go to [Access] and customize your [Master PIN] by editing it.
In the factory mode (before pairing), the PIN to unlock is 1234567890

19
Managing Access in App
PIN codes can be generated on the app under [Access], create [+Access] and choose either
One-Time, Permanent or Duration PIN.
Pin codes will expire if its not use within its activation period. Refer to the table below.
Creating PIN codes
PIN Type Use PIN within*
One-Time PIN 24 hrs of generation
Permanent PIN 24hrs of generation
Duration PIN 24hrs from the start time
2Bluetooth Guest Key
Bluetooth Guest Key can be shared with other users for mobile access. It allows your guests
to unlock the igloohome smart lock via Bluetooth.
There are 3 steps to using a Shared Bluetooth Key
1. Under [Access], create [+Access] and choose [Bluetooth Key] under
[Access Type]. Proceed to share the key after it is created.
2. Guest receives the Bluetooth Key by one of these methods:
• Clicking the URL given and follow the instructions.
• Scanning the QR code under [Visits].
3. Guest can now use the Bluetooth Key under [Visits] whenever he is within
range of the lock.
Notes:
• The owner can revoke the Bluetooth Key in App.
• Bluetooth Key must be accepted within 1 hour generation before it expires.
4Resetting PIN codes
Ensure that Bluetooth is switched on, and you are within Bluetooth range of the lock.
Go to Home > Select Lock Name > [Settings] > Reset Pins
Lock will reset all codes, except for Master PIN, and all PIN codes previously generated are no
longer valid.
3Adding Key Card
1. Under [Access], select [+Access] followed by [Key Card Holder].
2. Follow instructions on the app and select [Done] to complete the process.
Note: Duration PIN code end times can be customised within a 28-day timeframe. Past this
timeframe, the end time will automatically be configured to the start time.

20
9V Jumpstart
9V Jumpstart Feature
1. Touch and hold the battery contacts against the 9V jumpstart pin on the lock and you
will hear a series of beeps and the keypad will light up.
2. While holding the 9V battery to the jumpstart, key in your PIN code on the keypad
followed by the ‘Unlock’ icon
9V
9V
9V
Please ensure terminals
of the 9V battery are in
contact with the Jump
Start contact points of
the lock for 2 seconds to
activate your Mortise.