IKUSI ONE 118 User manual

FTC – Case Information
Management System
Training Guide

Training Guide Page i
Table of Contents
Training Guide.................................................................................................................... 1
Opening the Application..................................................................................................... 1
Adding a Database to your Bookmark Bar..................................................................... 3
Open a database from the Bookmark Bar................................................................... 4
CIMS Application............................................................................................................... 5
Searching......................................................................................................................... 6
Searching in a view via sorted columns................................................................................ 6
Searching in a view via the full text index ............................................................................. 6
Action Bar Buttons ......................................................................................................... 7
Phone Call Complaints ................................................................................................... 8
Creating a Phone Call Complaint ............................................................................... 8
Closing a Phone Call Complaint............................................................................... 10
Opening a Case From a Phone Call Complaint........................................................ 10
Creating a New Case from Scratch........................................................................... 12
Anti-Competitive Practices Complaint............................................................................. 13
Case Summary Tab....................................................................................................... 13
Documents Tab............................................................................................................. 14
Management Summary Tab.......................................................................................... 15
Comments..................................................................................................................... 15
Current Activity Tab..................................................................................................... 16
History Log................................................................................................................... 16
Anti-Competitive Practices Complaint Process............................................................ 17
Initiating a Case ............................................................................................................ 21
Generate Acknowledgement Letter .............................................................................. 21
Classify Case................................................................................................................. 22
Preliminary Enquiry...................................................................................................... 22
Full Enquiry.................................................................................................................. 23
Prepare Report. ............................................................................................................. 23
Approve Staff Report.................................................................................................... 24
Meet the Respondent..................................................................................................... 24
Assign Attorney............................................................................................................ 25
Prepare the consent ....................................................................................................... 25
Approval - Department Head........................................................................................ 26
Director Approval......................................................................................................... 26
Submit Closure Request................................................................................................ 27
Closure Report.............................................................................................................. 27
Head Evaluates.............................................................................................................. 28
Enter Close Date........................................................................................................... 28
Close the Case............................................................................................................... 29
Dept Head Evaluation................................................................................................... 29
Director Evaluation....................................................................................................... 30
Commissioner Evaluates............................................................................................... 30
Create Suit..................................................................................................................... 31
Consumer Protection Complaint....................................................................................... 32
Case Summary Tab....................................................................................................... 32

Training Guide Page ii
CP Workflow Process................................................................................................... 34
Initiation........................................................................................................................ 36
Assign Officer............................................................................................................... 36
Officer Acknowledgement............................................................................................ 36
Classify Case................................................................................................................. 36
Request Evidence.......................................................................................................... 36
Check Response............................................................................................................ 37
Case Determination....................................................................................................... 37
Contact Respondent...................................................................................................... 38
Respondent Responded................................................................................................. 38
Submit Closure Request................................................................................................ 39
Head Evaluates.............................................................................................................. 39
Enter Close Date........................................................................................................... 40
Close the Case............................................................................................................... 40

Training Guide Page iii
Table of Figures
Figure 1 - Lotus Notes Client - Welcome Page.................................................................. 1
Figure 2 - File Open Database Window ............................................................................. 3
Figure 3 - Add Bookmark................................................................................................... 3
Figure 4 - Navigating in CIMS........................................................................................... 5
Figure 5- Starts with search window .................................................................................. 6
Figure 6 – Full Text Search Bar.......................................................................................... 6
Figure 7 - Phone Call Complaint - Part 1 ........................................................................... 8
Figure 8 - Phone Call Complaint - Part 2 ........................................................................... 9
Figure 9 - Select Keywords Window.................................................................................. 9
Figure 10 - Phone Call Complaint - Current Activity....................................................... 10
Figure 11 - Phone Call Complaint - Current Activity – Open Case................................. 11
Figure 12 - Select Case Type............................................................................................ 12
Figure 13 - Anti-Competitive Practices Complaint - Case Summary - Part 1.................. 13
Figure 14 - Anti-Competitive Practices Complaint - Case Summary Part 2.................... 14
Figure 15 - Anti-Competitive Practices Complaint - Documents Tab ............................. 14
Figure 16 - Anti-Competitive Practices Complaint - Management Summary ................. 15
Figure 17 - Anti-Competitive Practices Complaint - Comments...................................... 15
Figure 18 - Anti-Competitive Practices Complaint - Current Activity............................. 16
Figure 19 - Anti-Competitive Practices Complaint - History Log ................................... 16
Figure 20 - ACP Workflow - Part 1.................................................................................. 17
Figure 21 - ACP Workflow - Part 2.................................................................................. 18
Figure 22 - ACP Workflow - Part 3.................................................................................. 19
Figure 23 - ACP Workflow - Part 4.................................................................................. 20
Figure 24 - Acknowledgement Letter............................................................................... 21
Figure 25 - Classify a Case............................................................................................... 22
Figure 26 - Preliminary Inquiry........................................................................................ 22
Figure 27- Full Inquiry...................................................................................................... 23
Figure 28 - Prepare Report................................................................................................ 23
Figure 29 - Approve Staff Report..................................................................................... 24
Figure 30 - Meet the Repondent ....................................................................................... 24
Figure 31 - Assign Attorney ............................................................................................. 25
Figure 32 - Prepare Consent ............................................................................................. 25
Figure 33 - Approval Department Head ........................................................................... 26
Figure 34 - Director Approval .......................................................................................... 26
Figure 35 - Submit Closure Request................................................................................. 27
Figure 36 - Closure Report ............................................................................................... 27
Figure 37 - Head Evaluates............................................................................................... 28
Figure 38 - Enter Close Date ............................................................................................ 28
Figure 39 - Close the Case................................................................................................ 29
Figure 40 - Dept Head Evaluation.................................................................................... 29
Figure 41 - Director Evaluation........................................................................................ 30
Figure 42 - Commissioner Evaluates................................................................................ 30
Figure 43 - Create Suit...................................................................................................... 31
Figure 44 - Consumer Protection Complaint - Case Summary ........................................ 32

Training Guide Page iv
Figure 45 - Consumer Protection Complaint - Case Summary Part 2.............................. 33
Figure 46 - CP Workflow - Part 1..................................................................................... 34
Figure 47 - CP Workflow - Part 2..................................................................................... 35
Figure 48 - Request Evidence........................................................................................... 36
Figure 49 - Check Response ............................................................................................. 37
Figure 50 - Case Determination........................................................................................ 37
Figure 51 - Contact Respondent ....................................................................................... 38
Figure 52 - Respondent Responded.................................................................................. 38
Figure 53 - Submit Closure Request................................................................................. 39
Figure 54 - Head Evaluates............................................................................................... 39
Figure 55 - Enter Close Date ............................................................................................ 40
Figure 56 - Close the Case................................................................................................ 40

Training Guide Page 1
Training Guide
This document is to be used as a training guide for the new Workflow Management
System that is being installed at the Fair Trading Commission in February 2004. The
application (CIMS) was created using Lotus Notes, Lotus Workflow, and Domino.Doc.
Opening the Application
To open the application click on the icon on your desktop.
You will be prompted for a password.
Enter your password and click OK. The Notes Client will load.
Figure 1 - Lotus Notes Client - Welcome Page

Training Guide Page 2
For more information on how to use the Lotus Notes Client, please click on Help\Help
Topics in the main menu. The following diagram points out navigation items within the
notes client.

Training Guide Page 3
Adding a Database to your Bookmark Bar
Select File\Database Open from the main menu. The Open database window will appear.
Figure 2 - File Open Database Window
Select the database you want to bookmark. And click on . The following
window will appear.
Figure 3 - Add Bookmark
Select the Bookmark Bar or create a New Folder, then click OK.
And the Icon for the database will be added to your Bookmark Bar.
The CIMS application has the following icon.

Training Guide Page 4
Open a database from the Bookmark Bar
Simply click on the icon you want to open the database for.

Training Guide Page 5
CIMS Application
The Case Information Management System (CIMS) Application is the mail access point
for the application.
The figure shows the View & Document Title, the Action Bar, and the Navigator.
Figure 4 - Navigating in CIMS
Links to all of the major views are grouped together in the Navigator. To expand a
category in the navigator, click on the icon (twisty). To collapse a category, click on
icon. Click on the items within a category to open that view.
The Action Bar will display icons for available actions within the view or on a document.