Infortrend EonStor DS 4000 Series User manual

Infortrend EonStor DS 4000 Series
Hardware Manual

Legal Information
2
Legal Information
All Infortrend products, including the product customers have purchased from
Infortrend, shall be subject to the latest Standard Warranty Policy available on the
Infortrend website: http://www.infortrend.com/global/Support/Warranty
Infortrend may from time to time modify, update or upgrade the software, firmware or
any accompanying user documentation without any prior notice. Infortrend will
provide access to these new software, firmware or documentation releases from
certain download sections of our website or through our service partners. Customer
shall be responsible for maintaining updated version of the software, firmware or
other documentation by downloading or obtaining from Infortrend, and installing
designated updated code, including but not limited to firmware, microcode, basic
input/out system code, utility programs, device drivers, and diagnostics delivered
with Infortrend product.
Before installing any software, applications or components provided by a third party,
customer should ensure that they are compatible and interoperable with Infortrend
product by checking in advance with Infortrend. Customer is solely responsible for
ensuring the compatibility and interoperability of the third party’s products with
Infortrend product. Customer is further solely responsible for ensuring its systems,
software, and data are adequately backed up as a precaution against possible
failures, alternation, or loss.
For any questions of hardware/ software compatibility, and the update/ upgrade code,
customer should contact Infortrend sales representative or technical support for
assistance.
To the extent permitted by applicable laws, Infortrend shall NOT be responsible for
any interoperability or compatibility issues that may arise when (1) products, software,
or options not certified and supported by Infortrend are used; (2) configurations not
certified and supported by Infortrend are used; (3) parts intended for one system are
installed in another system of different make or model.

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3
Contact Information
Customer Support
Contact your system vendor or visit the following support sites.
EonStor DS / EonStor DS Support
ESVA Support
EonNAS Support
Headquarters
(Taiwan)
Infortrend Technology, Inc.
8F, No. 102, Sec. 3, Jhongshan Rd., Jhonghe Dist., New Taipei City 235, Taiwan
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Americas
Infortrend Corporation
435 Lakeside Dr. Sunnyvale, CA. 94085, USA
Tel: [phone] Fax: [phone] Email, Technical Support, Website
China
Infortrend Technology, Ltd. / Infortrend 北京分公司 Map
北京市朝阳区东四环中路远洋国际中心 D座403 室
Room 403,Block D, Ocean International Center, Dis. Chaoyang, Beijing, China
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Europe (EMEA)
Infortrend Europe LTD.
5 Ringway Centre, Edison Road, Basingstoke, Hampshire, RG21 6YH, UK
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Japan
Infortrend Japan, Inc.
105-0023 東京都港区芝浦 1－7－14 岡家寿ビル 6F
Tel: [phone] Fax: [phone] Email, Technical Support, Website

Copyright Notice
4
Copyright Notice
All rights reserved. This publication may not be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written
consent of Infortrend Technology, Inc.
Disclaimer
Infortrend Technology makes no representations or warranties with respect to
the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Infortrend
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any person of
such revisions or changes. Product specifications are also subject to change
without prior notice.
Trademarks
Infortrend, the Infortrend logo, SANWatch, ESVA, EonStor DS, EonStor DS,
EonNAS, and EonPath are registered trademarks of Infortrend Technology, Inc.
Other names prefixed with “IFT” and “ES” are trademarks of Infortrend
Technology, Inc.
Windows is a registered trademark of Microsoft Corporation.
Mac OS X is a registered trademark of Apple Computer, Inc.
Linux is a trademark of Linus Torvalds.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.

Safety Precautions
5
Safety Precautions
Read these instructions carefully before you install, operate, or transport the EonStor
DS RAID system and JBODs.
Installation and Operation
Install the rack cabinet and the associated equipment at a site where
the ambient temperature (special room cooling equipment may be
required) stays lower than:
a. 35C ~ if your system have a BBU (all dual controller systems
come with BBU by default)
b. 40C ~ if your system does not have a BBU
Install the power source socket outlet near the enclosure where it is
easily accessible and ground the rack cabinet.
Secure airflow clearance inside and around the rack cabinet.
- Secure an 18 to 20cm clearance on the rear side.
- Do not cover the enclosure openings.
- Route the cables inside the rack cabinet.
- Do not leave drive bays empty as it will affect airflow efficiency.
Secure each enclosure module using its retaining screws.
Place power cords and other cables away from foot traffic. Do not place
items on top of power cords and make sure they do not rest against
data cables.
Install all modules to the enclosure before powering-on systems.
Ensure that the correct power range is being used before powering-on.
DO NOT remove covers or replaceable modules if they are not faulty.
If the system is not going to be used for a long period of time,
disconnect it from the power mains to avoid transient over-voltage.
For power source redundancy, please make sure that the two PSUs are
plugged into two different power sources (ie. Different circuit breakers).

Service and Maintenance
Service and Maintenance
Keep the faulty module in place until you have a replacement unit; an
empty module greatly affects the airflow efficiency within the enclosure.
During service operation, place the enclosure on soft and clean surface
to prevent exterior damage. Do not place tools or other items on top.
When transporting the enclosure, repackage all disk drives separately in
the original package foam blocks. Replaceable modules can stay in the
enclosure if you are using the original package; if not, repackage them
separately as well.
Disconnect the power cords before servicing or cleaning the enclosure.
Use a slightly moistened paper sheet or cloth for cleaning. Avoid using
liquid or sprayed detergent.
When replacing components, insert them as gently as possible while
assuring full engagement. Vibration and shock can easily damage hard
drives.
Only qualified service personnel should open the enclosure.
Contact service personnel if any of the following situations occurs:
- The power cord or plug is damaged.
- The enclosure has been exposed to moisture.
- The system has not been working properly.
- The enclosure was dropped against a hard surface.
- The enclosure shows obvious signs of breakage.
To move the enclosure, more than one person might be necessary due
to its weight. Drives should be removed from the enclosure beforehand.
Important Notice
The use of Infortrend certified components is strongly recommended to ensure
compatibility, quality and normal operation with your Infortrend products. Please
contact your distributor for a list of Infortrend certified components (eg. SFP, SFP+,
HBA card, iSCSI cable, FC cable, memory module, etc.).

ESD Precautions
ESD Precautions
Handle the modules by their retention screws, ejector levers, or the
module’s metal frame/faceplate only. Avoid touching the PCB boards or
connector pins.
Use a grounded wrist strap and an anti-static work pad to discharge
static electricity when installing or operating the enclosure.
Avoid dust, debris, carpets, plastic, vinyl, and Styrofoam in your work
area.
Do not remove any module or component from its anti-static bag before
installation takes place.
Drives must not be stacked on top of each other without their protective
drive trays. Even when drives are fixed in the drive trays, contacting the
exposed PCB or rear-side interface may damage the drives.

About This Manual
About This Manual
The manual introduces hardware components of EonStor DS RAID and JBOD systems. It
also describes how to install, monitor, and maintain them.
For non-serviceable components, please contact our support sites.
Firmware operation: Consult the Firmware User Manual on the CD-ROM.
SANWatch software: Consult the SANWatch User Manual on the CD-ROM.
Revision History
Version
Date
Description
1.0
Mar. 2015
Initial release
1.1
May 2015
Added 2.5”form factor systems
1.2
Aug, 2015
Added 4024RUB systems
1.3
Sep. 2015
Added JB3060 expansion systems
1.4
Dec. 2015
Updated Management Console Connection information
1.5
Mar. 2016
Added JB3060L expansion system
1.6
Sep. 2016
Updated JB 2060 / 3060L host to JBOD connection

Table of Contents
9
Table of Contents
Legal Information.....................................................2
Contact Information .................................................3
Copyright Notice...................................................... 4
Safety Precautions ..................................................5
Installation and Operation ...............................................................5
Service and Maintenance................................................................6
Important Notice..............................................................................6
ESD Precautions.............................................................................7
About This Manual...................................................8
Revision History..............................................................................8
Table of Contents.....................................................9
Introduction............................................................17
Product Overview..........................................................................17
Model Naming Conventions........................................................................... 17

Table of Contents
10
Model Variations............................................................................18
Major Components........................................................................20
RAID Controller and Interface........................................................................ 20
JBOD Controller and Interface....................................................................... 20
Power supply unit with built-in cooling module.............................................. 21
The Rear Panel.............................................................................22
Dual Controller Models .................................................................................. 22
Single-Controller Models................................................................................ 24
Upgrading Single Controller to Dual Controller System ................................ 25
Connection between RAID and JBOD........................................................... 25
Chassis.........................................................................................26
Front Panel..................................................................................................... 26
Rear Panel..................................................................................................... 28
Internal Backplane ......................................................................................... 29
Front Panel Components..............................................................30
LED Panel...................................................................................................... 30
LED Panel (4U60 System)............................................................................. 31
Drive Tray Bezel............................................................................................. 32
Hard Drive Drawer (4U60 System)................................................33
Expansion enclosure JB 3060L.....................................................34
Rear Panel Components...............................................................35
Controller Module of RAID Models ................................................................ 35
Controller Module of JBOD Models ............................................................... 37
Super Capacitor & Flash Backup Module...................................................... 39
PSU & Cooling Module .................................................................................. 40
PSU & Cooling Module (4U60 System).........................................41
Cooling Module (4U60 System) ....................................................42

Table of Contents
11
PSU & Cooling Module (JB 3060L)...............................................43
Cooling Module (JB 3060L)...........................................................44
System Monitoring Features .........................................................45
Expansion Enclosure Support........................................................................ 45
I2C bus........................................................................................................... 46
Firmware (FW) and SANWatch ..................................................................... 46
Audible Alarms............................................................................................... 46
Hot-swapping................................................................................47
Hardware Installation............................................. 48
Installation Prerequisites...............................................................48
Installation Procedures Overview..................................................49
Unpacking the System..................................................................50
Box contents .................................................................................................. 50
Preinstalled Components............................................................................... 50
Components to Be Installed........................................................................... 50
Installing Hard Drive......................................................................51
Hard Drive Installation Prerequisites.............................................................. 51
SAS Interface................................................................................................. 53
Hard Drive Designation.................................................................................. 54
Installing the Hard Drive into Drive Tray ........................................................ 56
Installing the Hard Drive Tray into the Enclosure........................................... 57
Installing Hard Drive Brackets (4U60 System) .............................................. 58
Installing Hard Drives into the Drawer (4U60 System).................................. 59
Installing Hard Drives (JB 3060L).................................................................. 60
Installing Hard Drives into enclosure (JB 3060L)........................................... 60
Installing Host Boards.................................................................................... 61

Table of Contents
12
Installing the Controller .................................................................................. 62
System Connection ............................................... 63
General Considerations on Making Connections..........................63
Host-Side Topologies..................................................................................... 64
Host-Side Parameters.................................................................................... 64
Maximum Concurrent Host LUN Connection (“Nexus” in SCSI) ................... 65
Maximum Queued I/O Count......................................................................... 66
Fibre-Host Connections ................................................................67
Fibre-Host Topologies.................................................................................... 69
Fibre Cabling.................................................................................................. 70
Simple End-to-End Connection...................................................................... 71
DAS (Direct-Attached) Connection................................................................ 72
Switched Fabric Connection (Dual-Controller) .............................................. 74
Switched Fabric Connection (Single-Controller)............................................ 76
SAS-Host Connections .................................................................78
DAS (Direct-Attached Storage) Connection with Redundant Host Path........ 79
DAS (Direct-Attached Storage) Connection to Two Servers.......................... 81
iSCSI-Host Connections ...............................................................82
Network & Host Connection Topologies......................................................... 83
High Availability IP SAN with Redundant RAID Controller............................. 84
Single-Controller with Fault-Tolerant Path ..................................................... 86
High Availability IP SAN (Recommended Cabling Method for Remote
Replication).................................................................................................... 87
High Availability IP SAN with Port Trunk (Remote Replication Enabled)....... 89
Hybrid Host Connections ..............................................................91
Single Hybrid Unit Connected to FC/iSCSI Hosts ......................................... 91
Utilizing Hybrid iSCSI ports for Data Replication........................................... 92

Table of Contents
13
JBOD Connections........................................................................93
JBOD SAS Expansion Configuration............................................................. 93
Configuration Rules ....................................................................................... 94
Dual Controller Expansion Connection.......................................................... 96
Dual Controller Expansion Connection (4U60 JBOD System)...................... 97
Dual Controller Expansion Connection (JB 3060L)....................................... 98
Single Controller Expansion Connections ..................................................... 99
Single Controller Expansion Connections (4U60 JBOD System)100
Single Controller Expansion Connections (JB 3060L).................101
Management Console Connections............................................102
Connecting RAID system to external consoles............................................ 102
Power Connections.....................................................................103
Checklist....................................................................................................... 103
Power Cords Connections ........................................................................... 104
Power Cord Connections for 4U60 Systems............................................... 104
Power On Procedure ................................................................................... 106
Power On Status Check............................................................................... 107
Power Off Procedure ................................................................................... 108
System Monitoring............................................... 109
Monitoring Features....................................................................109
LED Panel.....................................................................................................111
LED Panel (4U60 Systems)..........................................................................113
Drive Tray LED..............................................................................................115
Drawer LED (4U60 System)........................................................116
Hard Drive Failure LED (4U60 System)........................................................117
Controller LED ............................................................................118

Table of Contents
14
Controller LED for RAID Models...................................................................118
Controller LED for 12Gb/s SAS JBOD Models............................................ 120
iSCSI / Ethernet Management Port LEDs.................................................... 121
10Gb iSCSI Host Port LEDs (Fibre) ............................................................ 122
10Gb iSCSI Host Port LEDs (RJ45) ............................................................ 122
8Gb Fibre-Host Port LEDs........................................................................... 123
16Gb Fibre Channel Host Port LEDs........................................................... 124
6G SAS-Host Port LEDs.............................................................................. 125
12G SAS-Host Port LEDs............................................................................ 126
PSU & Built-in Cooling Module LEDs..........................................127
System Cooling Module (4U60 System) .....................................128
Alarms and I2C Bus....................................................................129
Audible Alarms............................................................................................. 129
I2C ................................................................................................................ 129
Restoring Default System Settings..............................................130
Restoring Default Settings........................................................................... 130
System Maintenance........................................... 132
Replacing the Controller Module(s): Single / Dual /
Simultaneous Upgrade................................................................133
Replacing the Host Board...........................................................136
Replacing the Memory Module on RAID Systems ......................137
Replacing the CBM for RAID Models..........................................139
Replacing the Flash Backup Module ........................................................... 139
Super Capacitor Fault Conditions and Precautions..................................... 140
Replacing Flash Backup Module (coupled with SuperCap) ........................ 141

Table of Contents
15
Replacing the Power Supply Module / Cooling Module...............142
Detecting a Failed PSU................................................................................ 142
Replacing Power Supply Unit ...................................................................... 143
Replacing the Power Supply Module (4U60 System)..................145
Detecting a Failed PSU................................................................................ 145
Replacing the PSU....................................................................................... 146
Replacing the Power Supply Module (JB 3060L)........................146
Replacing System Cooling Module (4U60 System).....................147
Replacing System Cooling Module (JB 3060L)...........................148
Replacing a Hard Drive...............................................................148
Replacing a Hard drive (4U60 System).......................................151
Replacing a Hard drive (JB 3060L).............................................153
Slide Rail Kit Installation Guide ........................... 154
Slide Rail Kits..............................................................................154
Enclosure Installation Prerequisites............................................154
Unpacking the System................................................................155
Component Installation Procedure..............................................155
Tools Required............................................................................155
Rack Ear Mount Kit.....................................................................156
Kit Contents.................................................................................................. 156
Installation Procedure .................................................................................. 157
Slide Rail Kit................................................................................159

Table of Contents
16
Kit Contents.................................................................................................. 159
Slide Rail Installation Procedure.................................................................. 160
Slide Rail System (4U60 System)...............................................162
Adjuster Pillars (4U60 System).................................................................... 162
Adjuster Pillar Installation (4U60 System) ................................................... 163
Slide Rail / Enclosure Installation (4U60 System) ....................................... 164
Slide Rail Contents ...................................................................................... 164
Slide Rail Installation Procedure.................................................................. 165
Slide Rail System JB 3060L........................................................168
Adjuster Pillars (JB 3060L) .......................................................................... 168
Adjuster Pillar Installation (JB 3060L).......................................................... 169
Slide Rail / Enclosure Installation (JB 3060L).............................................. 170
Slide Rail Contents ...................................................................................... 170
Slide Rail Installation Procedure.................................................................. 171
Appendix.............................................................. 173
Technical Specifications..............................................................173
Host Board Interface.................................................................................... 173
RAID Configurations for RAID Models......................................................... 174
Fault Tolerance for RAID models................................................................. 175
Power Supply............................................................................................... 176
Dimensions .................................................................................................. 177
Environment................................................................................................. 178
Certifications ...............................................................................179
Once Mounted..................................................... 180

17
Introduction
Product Overview
This manual introduces EonStor DS 4000 systems that support 3 / 6 / 12 SAS, Near
Lline SAS and SATA hard drives. The enclosure is designed to utilize 2.5”or 3.5”
hard drives. Drive capacity can be expanded by attaching expansion hard drive
enclosures (JBODs).
Model Naming Conventions
The naming rules for RAID and JBOD models are explained in the example below:
RAID: DS4016RTB DS(A) + 40(B) + 24(C) + R(D) + T(E) + B(F)
Designation
Description
(A)
DS = EonStor DS systems
JB = JBOD systems
(B)
40 where 0 indicates first generation, 1 indicates second generation and so on
(C)
12 = 2U system, 12 hard drives capable
16 = 3U system, 16 hard drives capable
24 = 2U / 4U system, 24 hard drives capable
48 = 4U system, 48 hard drives capable
60 = 4U system, 60 hard drives capable
(D)
R= redundant (dual) controllers
S= single and upgradeable to dual controllers
G= single and NOT upgradeable to dual controllers
(E)
T= Turbo performance
U= Ultra performance (high IOPS)
L(or if not mentioned ) = Standard performance system
(F)
B= 2.5”hard drive form factor system
3.5”hard drive form factor system if not mentioned

18
Model Variations
Comprised of RAID and JBOD models, RAID systems store hard drives and control
the entire storage array while JBOD systems connect to a master RAID system and
allow storage capacity expansion by adding more hard drives. Hard drive limitation(s)
may vary model to model.
Front view

EonStorDS 1000 Series
19
Rear view

20
Major Components
NOTE
Upon receiving your system, check the package contents against the included
Unpacking List. If module(s) are missing, please contact your system vendor
immediately.
The Cache Backup Module (CBM) is an optional feature in single controller systems.
RAID Controller and Interface
Each RAID controller comes with pre-installed DIMM module(s).
The traditional battery backup is replaced by an innovative Cache Backup Module
methodology (CBM) which consists of a battery backup unit (BBU) and flash backup
module (FBM). Cached data is quickly distributed to a flash backup module with the
support of a BBU in the event of a power outage. Because of a shorter discharge
time, BBU life expectancy is extended, and data is safely kept in flash regardless of
the traditional 72 hours limitation. The super capacitor and flash backup module
combination can further preserve cache data beyond 72 hours.
The embedded firmware features intelligent algorithms, such as power-saving
modes, variable fan speeds, and exiled drive handling, making this model a greener
choice.
JBOD Controller and Interface
The enclosure is managed by expander controllers that distribute data flow to
individual disk drives and report operating status through a proprietary enclosure
service via in-band protocols. The enclosure, along with other JBODs, connects to a
RAID system and serves as a building block of a scalable configuration.
In terms of supported protocols, the firmware supports communications with
enclosure devices, SAS/SATA disk drives and as RAID system featuring 12Gbps
SAS expansion ports.
In terms of physical connection, the SAS interface provides ease of cabling through
Mini-SAS connectors. With a backplane adapting SAS or SATA drives, the system
supports enterprise-class SAS, Near-line SAS, cost-effective SATA-II or SATA-III
hard drives, and is ideal for adding large capacity to a storage pool.