Infortrend EonStor DS 3000 Series User manual

EonStor DS 3000 Series
Hardware Manual

ii
Version 1.4
June 2018
Legal information
All Infortrend products, including the product customers have purchased from Infortrend, shall be subject to the latest Standard
Warranty Policy available on the Infortrend website:
https://www.infortrend.com/global/Support/terms_conditions
Infortrend may from time to time modify, update or upgrade the software, rmware or any accompanying user documentation
without any prior notice. Infortrend will provide access to these new software, rmware or documentation releases from certain
download sections of our website or through our service partners. Customer shall be responsible for maintaining updated
version of the software, rmware or other documentation by downloading or obtaining from Infortrend, and installing designated
updated code, including but not limited to rmware, microcode, basic input/out system code, utility programs, device drivers, and
diagnostics delivered with Infortrend product.
Before installing any software, applications or components provided by a third party, customer should ensure that they are
compatible and inter-operable with Infortrend product by checking in advance with Infortrend. Customer is solely responsible
for ensuring the compatibility and interoperability of the third party’s products with Infortrend product. Customer is further solely
responsible for ensuring its systems, software, and data are adequately backed up as a precaution against possible failures,
alternation, or loss.
For any questions of hardware/ software compatibility, and the update/ upgrade code, customer should contact Infortrend sales
representative or technical support for assistance.
To the extent permitted by applicable laws, Infortrend shall NOT be responsible for any interoperability or compatibility issues
that may arise when (1) products, software, or options not certied and supported by Infortrend are used; (2) congurations not
certied and supported by Infortrend are used; (3) parts intended for one system are installed in another system of different make
or model.
Copyright notice
All rights reserved. This publication may not be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written consent of Infortrend Technology, Inc.
Disclaimer
Infortrend Technology makes no representations or warranties with respect to the contents hereof and specically disclaim any
implied warranties of merchantability or tness for any particular purpose. Furthermore, Infortrend Technology reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such
revisions or changes. Product specications are also subject to change without prior notice.
Trademark
Infortrend, the Infortrend logo, SANWatch, ESVA, EonStor, EonStorDS, EonNAS, and EonPath are registered trademarks of
Infortrend Technology, Inc. Other names prexed with “IFT” and “ES” are trademarks of Infortrend Technology, Inc.
• Windows is a registered trademark of Microsoft Corporation.
• Mac OS X is a registered trademark of Apple Computer, Inc.
• Linux is a trademark of Linus Torvalds.
All other names, brands, products or services are trademarks or registered trademarks of their respective owners.

iii
Table of Contents
Safety precaution..........................................................................................................................v
About this manual........................................................................................................................vi
Revision history ..........................................................................................................................vii
Hardware specications............................................................................................................viii
Package contents........................................................................................................................xii
System package .................................................................................................................xii
Power cord, cable, and accessory boxes ...........................................................................xii
Pre-installed components ..................................................................................................xiii
Rackmount kit contents .....................................................................................................xiii
Chapter 1: Product Introduction
1.1 Overview..........................................................................................................................1-1
1.1.1 Model variations ..................................................................................................1-1
1.1.2 Major components...............................................................................................1-2
1.2 Chassis ............................................................................................................................1-3
1.2.1 Front panel ..........................................................................................................1-3
1.2.2 Rear panel...........................................................................................................1-5
1.2.3 Internal backplane...............................................................................................1-6
1.3 Front panel components................................................................................................1-6
1.3.1 Buttons, LEDs, and LCD panel ...........................................................................1-6
1.3.2 Drive tray bezel ...................................................................................................1-8
1.4 Rear panel components .................................................................................................1-9
1.4.1 Controller module interface .................................................................................1-9
1.4.2 Expansion system controller module interface..................................................1-10
1.4.3 PSUs and cooling modules ............................................................................... 1-11
1.4.4 Super capacitor and ash backup module ........................................................1-12
1.5 System monitoring features ........................................................................................1-13
1.5.1 Expansion enclosure support............................................................................1-13
1.5.2 Audible alarms ..................................................................................................1-14
1.6 Hot-swappable components.......................................................................................1-14
Chapter 2: Hardware installation
2.1 Installation prerequisites ...............................................................................................2-1
2.2 Installation procedures ..................................................................................................2-2
2.2.1 Unpacking the system.........................................................................................2-2
2.2.2 Installing the mounting kit....................................................................................2-2
2.2.3 Installing the hard drives .....................................................................................2-7
2.2.4 Installing the controller ......................................................................................2-13
2.2.5 Installing the host boards ..................................................................................2-14
2.3 Connections ..................................................................................................................2-16
2.3.1 General considerations in connecting devices..................................................2-16
2.3.2 Fibre-Host connections .....................................................................................2-18
2.3.3 SAS - host connections.....................................................................................2-25
2.3.4 Ethernet - host connections ..............................................................................2-29
2.3.5 Hybrid host connections....................................................................................2-35

iv
2.3.6 Expansion connections .....................................................................................2-37
2.3.7 Management console connections....................................................................2-41
2.3.8 Power connection..............................................................................................2-42
Chapter 3: System monitoring
3.1 Monitoring features ........................................................................................................3-1
3.1.1 LEDs ...................................................................................................................3-2
3.1.2 Alarms and I2C bus .............................................................................................3-8
Chapter 4: System maintenance
4.1 Replaceable components ..............................................................................................4-1
4.1.1 Power supply module/cooling module.................................................................4-1
4.1.2 Replacing the hard drive .....................................................................................4-4
4.1.3 Replacing the controller module..........................................................................4-7
4.1.4 Replacing the memory module ...........................................................................4-9
4.1.5 Replacing the CBM (Cache Backup Module) components ............................... 4-11
4.1.6 Replacing the host board ..................................................................................4-16
Appendices
Certications ............................................................................................................................. A-1
User warning ............................................................................................................................. A-1
Contact information.................................................................................................................. A-2

v
Safety precaution
Read these instructions carefully before you install, operate, or transport the Infortrend storage systems
and expansion systems.
Energy hazards precaution
This equipment is intended to be used in a restricted access location, like a computer room. Only allow
access to SERVICE PERSONS or users who have been instructed about the metal chassis of the
equipment, which may have hazardous energy that service persons must pay attention or take special
protection before touching it. Also, the access is through the use of a key or security identity system.
Only the authorized and well-trained personnel can access the restricted access location.
Installation and operation
• Install the rack cabinet and the associated equipment at a site where the ambient temperature
(special room cooling equipment may be required) stays lower than 40°C.
• Install the power source socket outlet near the enclosure where it is easily accessible and ground
the rack cabinet.
• Secure airow clearance inside and around the rack cabinet.
• Secure an 18 to 20 cm clearance on the rear side.
• Do not cover the enclosure openings.
• Route the cables inside the rack cabinet.
• Do not leave drive bays empty as it will affect airow efciency.
• Secure each enclosure module using its retention screws.
• Place power cords and other cables away from foot trafc. Do not place items on top of power
cords and ensure that they do not rest against data cables.
• Install all modules to the enclosure before turning on the systems.
• Ensure that the correct power range is tested before turning on.
• DO NOT remove the covers or replaceable modules if they are not faulty.
• If the system is not used for a long period of time, disconnect it from the power outlet to avoid
transient over-voltage.
• For power source redundancy, please ensure that the two PSUs are plugged into two different
power sources (i.e. different circuit breakers).
Service and maintenance
• Keep the faulty module in place until you have a replacement unit; an empty module greatly affects
the airow efciency within the enclosure.
• During service operation, place the enclosure on a soft and clean surface to prevent exterior
damage. Do not place tools or other items on top.
• When transporting the enclosure, repackage all disk drives separately in the original package foam
blocks. Replaceable modules can stay in the enclosure if you are using the original package; if not,
repackage them separately as well.
• Disconnect the power cords before servicing or cleaning the enclosure.

vi
• Use a slightly moistened paper sheet or cloth for cleaning. Avoid using liquid or sprayed detergent.
• When replacing components, insert them as gently as possible while assuring full engagement.
Vibration and shock can easily damage hard drives.
• Only qualied service personnel should open the enclosure.
• Contact service personnel if any of the following situations occurs:
• The power cord or plug is damaged.
• The enclosure has been exposed to moisture.
• The system has not been working properly.
• The enclosure was dropped against a hard surface.
• The enclosure shows obvious signs of breakage.
• To move the enclosure, more than one person might be necessary due to its weight. Drives should
be removed from the enclosure beforehand.
Important notice
The use of Infortrend certied components is strongly recommended to ensure compatibility, quality,
and normal operation with your Infortrend products. Please contact your distributor for a list of Infortrend
certied components (e.g. SFP, SFP+, HBA card, iSCSI cable, FC cable, memory module, etc.).
ESD precautions
• Handle the modules by their retention screws, ejector levers, or the module’s metal frame/faceplate
only. Avoid touching the PCB boards or connector pins.
• Use a grounded wrist strap and an anti-static work pad to discharge static electricity when installing
or operating the enclosure.
• Avoid dust, debris, carpets, plastic, vinyl, and Styrofoam in your work area.
• Do not remove any module or component from its anti-static bag before installation takes place.
Drives must not be stacked on top of each other without their protective drive trays. Even when drives
are xed in the drive trays, contacting the exposed PCB or rear-side interface may damage the drives.
About this manual
The manual introduces hardware components of EonStor DS 3000 storage systems and expansion
enclosures. It also describes how to install, monitor, and maintain them.
• For non-serviceable components, please contact our support sites.
• Firmware operation: Consult the Firmware User Manual on the CD-ROM.
• EonOne software: Consult the EonOne User Manual on the CD-ROM.

vii
Revision history
Version Date Description
1.0 September 2015 Initial release
1.1 January 2014 Added 3024B series (2.5” form factor)
1.2 October 2014 Added 12 Gbps host port LED denition
1.3 June 2017 Added 3000U series
Wording xes
1.4 June 2018 Fixed cabling connection of 3000U series
Removed all “unied” instances

viii
Hardware specications
Specication summary
Form factor - 2U 12-bay EonStor DS 3012U
- 2U 24-bay EonStor DS 3024UB
- 3U 16-bay EonStor DS 3016U
- 4U 24-bay EonStor DS 3024U
Controller Dual redundant controllers
Cache memory - 8 GB DDR4 (2 x 4 GB)
- 16 GB DDR4 (4 x 4 GB)
- 32 GB DDR4 (4 x 8 GB)
- 64 GB DDR4 (4 x 16 GB)
- 128 GB DDR4 (4 x 32 GB)
Note: The installed default memory varies by model, region,
and other factors. Contact your local sales representative for
details.
Host ports Onboard Gb/s ports:
- 8 x 1 Gb/s iSCSI ports (4 per controller)
More host options:
- 16 x 16 Gb/s Fibre Channel ports (8 per controller)*
- 16 x 8 Gb/s Fibre Channel ports (8 per controller)*
- 16 x 10 Gb/s iSCSI ports/ SFP+ (8 per controller)
- 8 x 10 Gb/s iSCSI ports/ RJ-45 (4 per controller)
- 8 x 12 Gb/s SAS ports (4 per controller)
- 16 x 10 Gb/s FCoE ports (8 per controller)
- 8 x 56Gb/s Inniband ports (4 per controller)**
More host options:***
- 4 or 8 x 10 Gb/s iSCSI ports/ SFP+ and four 16 Gb/s
Fibre Channel ports
- 4 or 8 x 10 Gb/s iSCSI ports/ SFP+ and eight 8 Gb/s
Fibre Channel ports
* Supports point-to-point and switch modes
** For Linux only
*** Host boards 1 and 2
Cache backup technique BBU + Flash module
Drive connectivity 12 Gb/s SAS connectivity
Maximum number of drives DS 3012U
- System: 12
- Expansion: 432
DS 3024UB
- System: 24
- Expansion: 444
DS 3016U
- System: 16
- Expansion: 436
DS 3024U
- System: 24
- Expansion: 444
(see next page)

ix
Specication summary
Drive advanced features S.M.A.R.T. support, automatic bad sector
reassignment, dedicated bandwidth to each connected
drive
Supported drives 2.5-inch SAS SSD
2.5-inch SATA SSD*
2.5-inch 100000 RPM SAS HDD
3.5-inch 7200 RPM Nearline SAS HDD
3.5-inch 7200 RPM SATA HDD*
* MUX board is required when using SATA drives
NOTE: Refer to the Compatibility Matrix for the latest
compatibility details.
RAID functionality Global, dedicated, or enclosure hot spare
RAID level supported: 0, 1 (0 + 1), 3, 5, 6, 10, 30 60
Online expansion:
- Adding new drives
- Copying and replacing drives of larger capacity
RAID migration:
- Congurable stripe size and write policy per system
- Intelligent drive handling
• In degraded mode: skips irreparable blocks to
continue rebuild
• In normal operation: data-block verication and
repair
Data service Thin provisioning
SED (self-encrypting drives)
SSD cache*
Automated storage tiering*
Remote replication*: Synchronous or asynchronous for
both block level and le level
Location replication**: Snapshot, volume copy/mirror
* Optional
** Available with Standard license and optional Advanced
license
Availability and reliability - Redundant, hot-swappable hardware modules
- CacheSafe technology
- Multipathing support (MPIO)
- Device mapper support
Management - Web-based SANWatch management software
- RS232 serial port for local access to rmware-
embedded utility
- Automated cache ush and caching mode operation
per enclosure status
- Telnet and SSH system monitoring via Ethernet
- Platform-independent rmware management GUI
- LCD keypad panel for monitoring and access all
conguration options
- Module status LED indicators: component presence
detection and thermal sensors via I2C bus
(see next page)

x
Specication summary
OS support - Windows® Server 2008/R2*
- Windows® Server 2012/R2*
- Windows® Server 2016*
- Red Hat®Enterprise Linux®
- SUSE®Linux® Enterprise
- Sun®Solaris™
- MacOS®X
- HP-UX
- IBM®AIX®
- VMware®
- Citrix®XenServer®
- OpenStack Cinder
* Includes Hyper-V
Note: Contact your local sales representative for the latest OS
support details.
Service and support Standard services:
- 3-year limited hardware/software warranty
- 8 x 5 phone, web, and email support
Upgraded/extended services:
- Replacement of part dispatch on the next business
day (up to 5 years)
- Advanced service of 24/7 phone, web, email support,
and on site diagnostics on the next business day
- Premium service of 24/7 phone, web, email support,
and on site diagnostics in 4 hours
Note: The upgraded/extended services are optional and vary
by region.
Power - Power supply: 2 x Redundant/hot-swappable 460 W
- AC voltage: 100 VAC @ 8A to 240 VAC @ 4A with
PFC (auto-switching)
- Frequency: 50 - 60 Hz
Environment Temperature:
- Operating: 0°C - 40°C without BBU/CBM, 0°C - 35°C
with BBU/CBM
- Non-operating: -40°C - 60°C
Altitude:
- Sea level to 3660 m (12,000 ft.) operating/sea level
to 12,192 m (40,000 ft.) non-operating
- Relative humidity: 5% - 95% non-condensing,
operating and non-operating
Regulations Safety: UL, BSMI, CB, EAC
Electromagnetic compatibility: CE, BSMI, FCC, KC
Weight (without HDD) DS 3012U: 13.60 kg/29.98 lbs
DS 3024UB: 19.58 kg/43.17 lbs
DS 3016U: 21.66 kg/47.75 lbs
DS 3024U: 27.44 kg/60.49 lbs
(see next page)

xi
Specication summary
Dimension DS 3012U: 448 mm x 88 mm x 500 mm
DS 3024UB: 448 mm x 88 mm x 500 mm
DS 3016U: 448 mm x 130 mm x 500 mm
DS 3024U: 448 mm x 175 mm x 500 mm
Notes:
•The dimensions do not include chassis ears/protrusions.
•The dimension order is W x H x D.
Package dimension DS 3012U: 770 mm x 350 mm x 580 mm
DS 3024B: 770 mm x 350 mm x 580 mm
DS 3016U: 770 mm x 450 mm x 570 mm
DS 3024U: 780 mm x 340 mm x 580 mm
Note: The dimension order is W x H x D.
Regulation Safety: UL, BSMI, CB, EAC
Electromagnetic compatibility: CE, BSMI, FCC, KC
Notication Various event notication methods including email,
LAN broadcast, fax, SNMP trap, and SMS.
Green design 80 PLUS-certied power supplies delivering more than
80% energy efciency
Intelligent multi-level drive spin-down
NOTE: For the expansion enclosures, please refer to the data sheet or download it from our ofcial
website.

xii
Package contents
Check the unpacking list for the complete list of contents and exact quantity of the components of your
system.
NOTE: The contents and quantity may vary depending on the system model and order requests.
System package
Power cord, cable, and accessory boxes
Unpacking list and China RoHS
compliance documentation
Rackmount kit
Enclosure chassis
Product CD
Quick installation guide
3.5-inch HDD screws
2.5-inch HDD screws
Power cord, cable, and
accessory boxes
Power cord SAS cable
Software CD
RS-232C serial cable
Quick conguration guide

xiii
Mounting enclosure screws and nuts
Pre-installed components
HDD tray
PSU/Cooling module
Controller module*
Rackmount kit contents
Rack ear mounting bracket for
rack ear mount kit Slide rail mounting bracket
for slide rail kit
Inner glides
M5 Cage nut M5 Truss
head screw
25 mm
M6 screw
25.4 mm
No. 10-32 screw
No 6-32 Hexagon
washer screw
25 mm
M5 screw

Chapter 1: Product Introduction
1
Product introduction
1.1 Overview
This manual introduces EonStor DS 3000 systems that support 12 Gbps SAS hard drives. The systems
are designed to utilize 2.5-inch and 3.5-inch hard drives. Drive capacity can be expanded by attaching
expansion hard drive enclosures.
1.1.1 Model variations
The EonStor DS 3000 systems are available in a variety of form factors.
2U systems
DS 3012U
DS 3024 UB
This chapter introduces the look and feel of EonStor DS 3000 systems, features,
and the supported components.
3U system
DS 3016U

1-2 Chapter 1: Product introduction
DS 3024U
4U systems
1.1.2 Major components
NOTE: Upon receiving the system, check the package contents and compare them to the
Unpacking List. If one or more of the modules are missing, please contact your system vendor.
Controller and interface
The system has controllers, and each controller comes with pre-installed DIMM modules. It also has a
CBM (cache backup module), a module that has a super capacitor and an FBM (ash backup module).
With the CBM, the cached data is quickly distributed to the FBM to save the data permanently with the
support of the super capacitor if power outage occurs. With the super capacitor’s fast-charging feature,
it can distribute a fair supply of power to the controller, so the controller can save cache data to the FBM
immediately and permanently.
Also, the embedded rmware features earth-friendly and smart algorithms that you can use to customize
your system’s hardware settings such as power-saving modes, variable fan speeds, and exiled drive
handling.
Expansion controller and interface
The expansion enclosure is managed by the expander controllers that distribute data ow to individual
disk drives and report the operating status through a proprietary enclosure service via in-band protocols.
The enclosure, along with other expansion systems, connects to a SAN system and serves as a building
block of a scalable conguration.
For supported protocols, the rmware supports communications with enclosure devices, SAS/SATA disk
drives, and a SAN system that features SAS expansion ports.
For physical connection, the SAS interface provides easy cabling routes via mini-SAS connectors. With
the backplane-adapting SAS or SATA drives, the system can support enterprise-class SAS, Near-line
SAS, and cost-effective SATA-II or SATA-III hard drives or SSDs. This connection is ideal for adding
large capacity storages to a storage pool.

1-3EonStor DS 3000 Series Hardware Manual
Power supply unit with built-in cooling module
For 2U and 3U series, two cooling modules are built into the PSU to protect the system from overheating
while the two hot-swappable PSUs provide constant power to the system. The modular architecture of
the system and easy accessibility to all major components provide you an easy maintenance.
For 4U series, there are two types of cooling modules:
• The redundant cooling type is located at the center of the enclosure, which independently ventilates
the system and keeps the operating temperatures under optimal condition.
• The cooling type, which is built with the PSU, helps with the PSU’s temperature.
1.2 Chassis
This section describes the front and rear panels of EonStor DS 3000 series’ rugged storage chassis.
These chassis are designed to allow installation to the rack or a cabinet.
1.2.1 Front panel
2U/3U systems
DS 3012U
DS3024 UB

1-4 Chapter 1: Product introduction
Number Part Description
11
Buttons,
LEDs, and
LCD panel
This panel comprises of buttons, LEDs, and LCD panel for system
events and rmware conguration.
11
Drive trays Each drive tray is hot-swappable and holds a 3.5-inch hard drive.
11
Handles Use the handles to push/pull the enclosure to/from the cabinet
installed in the slide rail rackmount system.
11
Rackmount
holes
These holes secure the enclosure to the rackmount system with
mounting screws.
DS 3016U
4U systems
DS 3024U
Number Part Description
11
Buttons,
LEDs, and
LCD panel
This panel comprises of buttons, LEDs, and LCD panel for system
events and rmware conguration.
11
Drive trays Each drive tray is hot-swappable and holds a 3.5-inch hard drive.
11
Handles Use the handles to push/pull the enclosure to/from the cabinet
installed in the slide rail rackmount system.
11
Rackmount
holes
These holes secure the enclosure to the rackmount system with
mounting screws.

1-5EonStor DS 3000 Series Hardware Manual
1.2.2 Rear panel
2U systems
DS 3012U/DS 3024B
3U/4U systems
Number Part Description
11
Controller A This module is the main system component the contains the main
circuit board with various interfaces.
11
Controller B or
dummy cage
This part contains the second controller for dual-controller
expansion. For single-controller expansion, this contains a dummy
cage.
11
PSU and cooling
modules
These hot-swappable PSUs provide power to the system and each
PSU has a cooling module.
DS 3016U/DS 3024U
WARNING!
• DO NOT remove the redundant components.
• DO NOT remove the redundant components without a replacement on hand.

1-6 Chapter 1: Product introduction
1.3 Front panel components
This section describes the components of DS system’s front panel components.
1.3.1 Buttons, LEDs, and LCD panel
The LEDs on this panel allow you to know your system’s current status when turned on, while the
buttons have specic functions that you can set.
1.2.3 Internal backplane
The internal backplane is a circuit board that separates the front and rear parts of the chassis. This
provides logic level signals and low voltage power paths. The thermal sensors and I2C devices are
embedded to detect system temperatures and PSU/cooling module operating status. This board is
comprised of non user-serviceable components.
WARNING!
• Accessing the backplane board may lead to serious damage to the system.
• Physical contact with the backplane board may cause electrocution.

1-7EonStor DS 3000 Series Hardware Manual
Number Part Description
11
Power LED This LED provides the status of the system’s power.
11
Busy LED This LED provides the status when the system has active trafc on
the host/drive channels.
11
Attention LED This LED provides the status of the component.
11
Escape button Press this button to skip the current event/operation.
11
Up button Press this button to scroll up menus.
11
Down button Press this button to scroll down menus.
11
Enter button Press this button for two seconds to enter the main menu.
11
Mute button Press this button to mute the alarm.
11
LCD screen This 16 x 2-character screen displays the functions of the rmware-
embedded utility.
NOTE: For more details regarding the LEDs and their respective status, refer to 3.1.1 LEDs.
WARNING! If critical faults are indicated on the LED panel, verify the cause of the problem as soon as
possible and contact your system vendor for a module replacement.