Ingenico iWL250 WIFI User manual

User guide
Version 7.30
INGENICO iWL250

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Table of contentINGENICO iWL250
1
The terminal
2
Card
information
3
Initiating a
transaction
4
Tree-diagram
structure of
the menus
5
Description
of menus and
transactions
6
Considerations
for hotel
and rental
industries
7
Back-up
measures
8
Additional
information

The terminal
The Nomad terminal is the perfect mobile payment
solution for merchants who want to accept payments,
regardless of their environment; no need for Internet
access or a phone line. The terminal is suitable for any
type of business.
Ideal for special events, deliveries, taxi, kiosks, markets
and fairs, conferences, food services, door-to-door
sales, etc.
3
The terminal
Card
information
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

1- Receipt printer
2- Tab to open the lid
3- Paper roll compartment
4- Magnetic stripe reader
5- Green key to confirm input data or messages
6- Yellow key to correct invalid data
7-
Red key to cancel the current function and return
to the menu
8- Chip card reader
9- : Access retailer menus
: Not use
: Scroll up
: Scroll down
: Not use
: Access default transaction
Where applicable, each of these keys allows
for the selection of the item displayed above
the key on the screen.
10- Color graphic screen /Contacless reading area
Inserting the paper roll
1- To open the terminal cover, lift the tab and push back the lid.
2- Remove the empty paper roll.
3- Insert the new paper roll as indicated in the photo. Pull the
paper up approximately 2-3 cm (1 inch) beyond the serrated
tear bar.
4- Push the cover down to close it properly.
Terminal description
4
The terminal
Card
information
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

Cellular signal icon
The cellular signal icon is always displayed on the screen of the terminal and it indicates the strenght of the
cellular signal depending on where you are located.
Indicator
Signal level Optimal Very good Good Bad Very bad
NB: In the event of a weak signal ( ), transactions can be difficult to complete. It is recommended to move to a
location where the signal is stronger.
The battery
The IWL250 terminal is powered by a removable battery. The battery can perform approximately 100
transactions on a full charge. The battery is only recharged when the terminal is plugged into an elctrical wall
outlet or a cigarette lighter plug (adapter available on request). No battery other than the one supplied with your
terminal should be used.
Ensure that the terminal is connected when not in use. Upon terminal installation, the battery has been fully
charged. Subsequent recharges will require four hours to fully charge the battery. The degree of charge can be
directly verified on the terminal screen. When the terminal is connected, the battery will only be charged when a
recharge is necessary. In addition, the battery has an internal temperature control to prevent overheating.
5
The terminal
Card
information
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

The battery (more...)
Indicator
Charge level 81 - 100% 61 - 80% 41 - 60% 21 - 40% 1 - 20% Electrical
connection
Terminal behavior
Battery saver – There are two functions that extend battery life and thus provide greater autonomy:
•Standby mode – the terminal operates in an energy-saving mode. Standby mode is activated only when the
terminal is inactive (displays the home screen) and is not connected. To reactivate the terminal, simply press
the green key . Note that a few seconds are needed after the terminal comes back from the standby mode
to detect the new cellular signal (refer yourself to the cellular signal icon).
•Backlighting control – the screen’s backlighting is turned off after a 15-second period of inactivity.
In the event of low battery ( ) – A low battery is indicated by a blinking recharge indicator on the home screen.
At that moment it is important to connect the terminal to recharge the battery.
6
The terminal
Card
information
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

Card information
7
Card
information
The terminal
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

THE iWL250TERMINAL CONTAINS :
•A reader, located on the right side of the terminal, reads
magnetic stripe cards.
•Another reader, located at the bottom of the terminal, reads
chip cards.
•A contactless card reading area on the terminal screen.
Verify whether cardholder’s card, contains a chip in order to
determine which reader to use. Note: a chip card also contains
a magnetic stripe.
MAGNETIC STRIPE CARD CHIP CARD
CHIP
CONTACTLESS CARD
INDICATOR*
USEFUL TIPS
• The PIN generally replaces the
signature for a chip card
transaction.
However, different combinations
of PIN and signature may be
required.
Refer to terminal instructions
and request cardholder signature if a
signature line appears on the
transaction record.
•If the transaction cannot be
completed using the card provided
by the cardholder, request another
form of payment and ask the
cardholder to contact the card
issuer.
* On some cards
8
Card
information
The terminal
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

VERY IMPORTANT
CHIP CARD
A chip card must be inserted into the reader at the bottom of the terminal
(chip facing up) and left there for the entire transaction.
MAGNETIC STRIPE CARD
A magnetic stripe card must be swiped through the reader located
on the right side of the terminal (magnetic stripe facing inward).
The magnetic stripe credit card must be swiped by the clerk because he/she
must compare the signature on the card with that on the transaction record.
CONTACTLESS CARD
The contactless reading area is located on the terminal screen.
The contactless card,when requested, must be placed in front of the screen,
then quickly withdrawn. The read is completed when the card is withdrawn.
9
Card
information
The terminal
Initiating a
transaction
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information

Initiating a
transaction
10
Initiating a
transaction
The terminal
Card
information
Tree-diagram
structure of
the menus
Description
of menus and
transactions
Considerations
for hotel and
rental industries
Back-up
measures
Additional
information