Ingenico Move 3500 User manual

Getting Started with the
Ingenico Move 3500 (WiFi)

Getting Started with the Move 3500 (WiFi) Payment
Terminal
Your Move 3500 is designed to be easy to use, and you should have no problems with
it. Read on to find out how to carry out some of the more common tasks, and
introduce you to useful functions and features.
What’s in the Box
In your pack, you will receive:
Ingenico Move 3500 BT/WiFi
Charging base unit
Power cord
Ethernet cable
Getting Started
When you receive your terminal, you should:
set your terminal up in a convenient location
charge it
load the terminal with till roll
connect it to an internet source (if you are using WiFi or bluetooth)
do a test transaction for a nominal amount
This guide explains the basic functions and operations. For more detailed instruction,
or troubleshooting, refer to the online help.
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Setting Up
Position your terminal must be near a power source and an ethernet socket. It should
not be put near a heat source, and protected from damp or very dusty conditions.
You should also consider the risk of theft, and ease of access for customers making
payments.
Charging the Battery
When you first receive your Move 3500, you should charge the battery for 16 hours.
During regular use, replacing it on the base will recharge it automatically. the battery
symbol will flash/animate to indicate that the terminal is charging.
You can also connect the power cord directly into the terminal charging port on the
left of the terminal.
The power cord provided with this equipment is specifically designed for Ingenico
terminals. Do not use any other power supply..
Changing Till Roll
1. Hold the terminal in one hand, with the screen facing you.
2. Use two fingers of the other hand to lift and release the printer cover.
3. Open it completely, and remove the used roll tube.
4. Loosen the end of the new roll, and place the roll into the printer chamber,
leaving a short length of paper hanging over the edge.
5. Close the printer cover firmly. It should lock on to the paper.
6. Hold the Paper Feed key down to ensure that the roll feeds correctly.
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Caring for your Terminal
Be careful to avoid spilling liquids on your terminal or base.
Clean it with a soft cloth. Do not use water, cleaning agents, or abrasive materials. Be
sure to turn off the terminal before cleaning.
The magnetic swipe and chip card readers should be cleaned regularly with a
suitable cleaning card.
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Function Keys
The following keys give you easy access to key functions on the Move 3500.
Arrow keys
(F2, F3)
Use to choose options on screen
F1 & F4 Can be used for shortcuts
Menu Press to enter the application menus
from the idle (READY) screen. Press
again to move to the next menu
Clear Press to delete one character.
(Press Cancel to delete an entire
line.)
Also, pressing this and the .key
turns off the terminal.
Cancel Press to cancel a transaction.
Confirm Press to confirm anything that has
been typed into the terminal. Also
used to turn on the terminal.
Paper feed Press and hold to test that the paper
is feeding correctly. (See "Changing
Till Roll" on page3 to find out how to
change a till roll.)
Power Off Remove the terminal from the base,
and press and hold Clear and the.
key at the same time
Power On Press the green Confirm key.
Turning On the Move 3500
Press the green Confirmkey to turn on the terminal.
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Connecting your Move 3500 to the Ethernet
1. Plug one end of the ethernet cable into the ethernet socket on your router, and
the other into the ethernet socket on the base unit.
2. Plug the power cord into the base unit, and into a power source.
3. Place the terminal into the base unit. The terminal will power up. After a short
initialization, it will be ready to use.
Connecting your Move 3500 to Wi-Fi
To connect to Wi-Fi:
1. Press the down arrow (F3)on the home screen.
2. Select Control panel from the menu.
3. Then select Terminal settings.
4. Then select Comm means.
5. In the Comms menu, select Wi-Fi.
6. Select your provider from the list provided.
7. The Wi-Fi icon will turn orange, indicating that a Wi-Fi connection is in progress.
Then it should turn green.
If the Wi-Fi icon stays white then the password may not be correct and you should
recheck this. If it stays orange, the IPaddress has not been set/received from the
network. Ensure that your Wi-Fi is working on other devices, and try again.
Turning Off the Move 3500
Press the yellow Clear key, and the dot key together to turn off the terminal.
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Processing a Sale
Chip & PIN
1. Insert the customer’s card into the reader, face up, chip forward.
2. Enter the sale amount, including pence, and press the key.
3. Ask the customer to enter their PIN code, and press Confirm.
4. If you see a “BAD READ” message, check the card orientation and try again.
After three bad reads the terminal will prompt you to swipe the card.
5. DO NOT remove the card until instructed to do so by the terminal.
6. The terminal connects to Valitor for authorisation.
7. If the transaction is authorised then an “AUTH CODE” will be shown.
8. The terminal will print two receipts. The merchant copy is printed automatically.
Press Confirm to print the customer copy.
Contactless
1. Enter the sale amount, including pence, and press Confirm .
2. (If you make a mistake, press Clear and try again.)
3. Ask the customer to present their card to the contactless symbol on the terminal
display.
4. A merchant receipt is automatically printed.
5. If the customer wants a receipt, press F1 from the home screen to print it.
Important.
This must be done before the next transaction takes place.
MOTO
1. Press the key, and then select MAILORDER.
2. Choose SALE.
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3. Key in the customer’s card number and press Confirm .
4. Enter the expiry date, the start date (if required), the issue number (if required),
pressing Confirm after each entry.
5. Enter the card security Code (CSC), the numbers from the cardholder’s
postcode (e.g. GU7 1LG is 71), and the numbers from the cardholder’s address
(e.g. Flat 1, 28 High Street is 128), pressing Confirm after each entry.
6. (You can press Confirm key without entering anything to bypass the check
when appropriate.)
7. Enter the transaction amount and pressConfirm .
8. The terminal connects to Valitor for authorisation and will prompt you to choose
“Decline” or “Accept”.
9. The result of the CSC/AVS check is displayed, and the two receipts are printed.
Refunding a Sale
Chip and PIN
1. From the idle screen, press , then choose REFUND.
2. Enter the Supervisor password and press Confirm to confirm.
3. Insert the customer’s card, face up, chip forward.
4. Enter the refund amount and press Confirm .
5. The terminal connects to Valitor for authorisation. When the refund is authorised,
“REFUND ACCEPTED” is displayed.
6. A merchant copy of the receipt is printed. Ask the customer to sign this receipt.
7. Remove the card.
8. Check the signature on the receipt with the one on the card. If the signature is
valid then choose “YES”, otherwise choose “NO”. The customer receipt is then
printed.
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Supervisor Menu and Password
To access the Supervisor menu, press the Menu key twice, and then F3 (the Down
arrow key).
The first time you go to the menu, the password is 01483. You will be prompted to
change it before you can process any transactions.
End of Day Reports
Press the key twice, and then REPORTS.
Key in the Supervisor password and press Confirm.
The following reports are available:
END OF DAY: This prints both the “Z REPORT” and the “BANKING” report.
Important.
This MUST be done at the end of each trading day.
BANKING: reports the total value of processed transactions, and that the totals
have been confirmed by the acquirer.
X REPORT: a running total of all transactions, without resetting any totals. It can
be used to check against individual receipts and the BANKING report.
Z REPORT: a total of transactions taken during a trading period. The Z report will
also reset the totals. This can be useful if, for example, you run a breakfast service
and a lunch service, and you wish to total each trading period separately.
Consult the online help for further instruction on how to use your terminal.
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Finding Out More
If you want to know more about how to use any of our products, go to the online help,
on https://support.valitor.com.
Contacting Valitor
If you have general queries, contact Customer Support, on 0808 204 0349. For
Republic of Ireland customers, it's [phone]
To talk to Technical Support, call 0808 204 0347. If you are in the Republic of Ireland,
call 01653 3901.
If you would like to speak to one of the Sales team, call 0808 204 0343.
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